I came to buy a Christmas tree but the one I wanted was not in stock. I was able to purchase and have it sent directly to my home via website. I barely saw any employees on the floor and I was not ever assisted the entire time in the store looking for a Christmas tree. read more

Lowe's Home Improvement - Hardware Stores Near Me - New Carrollton, Maryland

This Lowe's need a LOT of work when it comes to their staff. They all need customer service training, expeditiously. The way they speak to people, is not it. There also needs to be a cultural awareness training included as well. We all know that this area has a mix of people from different places from all over the world. You would think that people at this Lowe's, let alone this city would be more culturally sensitive. Instead, they talk to you in a more rude manner, especially if English is not your first language. Now, this didn't happen to me. But as a regular customer at this Lowe's, I've seen it happen to others and I've stepped in when needed. read more

Revising this review to note that while they ultimately replaced our dryer, not delivering it during the delivery window and not calling to tell us there would be a reschedule until the night before, was very frustrating as we did not know if they would even come. I had to miss work for nothing. A simple call or email saying "Sorry we missed our delivery window and we will contact you on x-day to reschedule" would have resulted in a better review. Instead, they just called well into the evening when they didn't arrive, saying someone would call to reschedule, but never did. We had to wait more days and then call Lowes utilities at this location to find out: They contact you only on the night before. read more

Very bad customer service. I went to buy an item and they couldn't sold it to me due to an error in their system. This has been something occurring all year and yet the item remained on the shelf. Definitely not worth it. read more

When up to buy potting soil Rita, the cashier allows somebody to skip me in line spend 20 minutes marking down their items, and when it was my turn to get my items ring up. She rang me at full price. When I said something to her, she got upset, said, I had to go back to customer service to get a refund and tell me calm down, sir, calm down, sir. Undermining me when winter customer service gentlemen had a sticker rover's name.Tag.Another employee told me there's no manager on duty in the manager came around a corner minutes later.The manager was rude.Our 15 minutes for nothing.I felt like they were racist read more

0 Stars.This is the worst store ever. Bought a door online and contractor went to get it but it didn't have holes for the knob, they couldn't swap. contractor had to buy a different door and I still don't have my refund. I want to slap TF out of the Manager in the store and the customer service center person I am on the phone with now. I can't believe this happened to me again. read more

I visited Lowe's in New Carrollton and received exceptional and friendly customer service from Ianthe. If you're looking for an appliance and outstanding service, I highly recommend seeing Ianthe. She is incredibly knowledgeable, friendly, and helpful. I was pretty frustrated and worried that I would lose all of my food, but she was able to find the perfect match for my needs. read more

This five star review is specifically for the manager, Janay. She is kind, helpful, and goes above and beyond to assist you in your needs. We're going through a broken fridge situation and she's been doing everything in her power to have the replacement go as smooth as possible. We're extremely grateful for her. read more

I haven't written a review since Covid, so here we go. When my water dispenser stopped working on my refrigerator I figured it was time to drop some money and buy a new one. Of course the one I liked was a special order so the waiting game was on. My fridge was initially supposed to be delivered on 07/07/20, yeah right! Of course they blamed the delay on the pandemic. New delivery date 07/25/20, good thing I have a Brita Water Filter pitcher or else.. Lol! Long story short. After the delivery folks confirmed I would be home on the 25th between 8am-noon, at 1230pm, still no delivery truck. Once I called, I was told my item never made it on the truck. Was I livid wasting my Saturday morning waiting on a refrigerator that never came, would be an understatement. After the run around, I finally got one of the managers on the phone, Matt. He seemed to understand my pain and suffering and he compensated me for my inconvenience by knocking $265 off my bill. That act alone brought my blood pressure back down to a manageable rate.. Lol! So they located my Fridge and delivered it the next day. Lowe's and especially Matt corrected a big mistake and came through in the clutch!! read more

Lowe's Home Improvement - My cool new LG fridge@ Lowe's! - Hardware Stores Near Me - New Carrollton, Maryland

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Although this location is unpredictable and often dysfunctional, it is my preferred Lowe's. They have what I need 90% of the time versus other locations, like Market Street in DC, which always looks like it got hit by a heist or organized crime ring. Service depends squarely on the staff working. I've received some of the best service of my life from Jamal and Kayla in the garden center. A short, petite older, very pleasant Black lady is always so nice & helpful in self-checkout. There is a Latin man who wears glasses--an assistant manager--who is so kind and always a great help. And of course the manager, Fatima, is a lovely lady and ensures you get what you need. The problem starts when Fatima leaves or walks away, and the aforementioned employees are not scheduled. I don't know what their training consists of, but many of them don't know what Lowe's sells and there's never much of an effort to understand what you are looking for. I've arrived for curbside pick-up, checked-in for delivery to my car due to a torn ligament, and nobody ever brought me the order. After an hour, I ended up walking to my car with the order. Mona, the cashier, seemed not to know anything, was not in a rush to help me, and just stood around chatting while my pickup order was lost in LaLaLand. I've requested assistance retrieving bagged soil from an unopened pallet on a second shelf, and watched the folks working the dolly truck just shrug after I ask if it's possible to help me, or if I should return. I've had employees straight up not know how to enter my phone number for military discount, then hand me some cash out the register to "make up for the discount"? (I gave it back, that will cause a short register.) I've waited 20 minutes to actually get a wheelbarrow that I bought. Nobody could find the key. Better training and better employees are necessary. Next time I have to wait an hour to pick up an order and then walk around the store to get it myself, like Denzel said--I'm leavin there with somethin. read more

Worst customer service, or else helpless to do anything. I bought and paid for a gas dryer on April 2. Got a message saying it would be delivered April 8. It wasn't; no explanation. Good thing, since they could not have installed it or hauled the old one away, a service I also paid for. I canceled the order but still have not gotten a refund as of May 3. Cannot get through to anyone in the department after hours on the phone. No record of my purchase in my Lowes "account," but the credit card still shows the money gone. Is there any way to reach a manager? UPDATE: finally got to talk to a manager today. They say they've refunded. read more

I usually prefer Lowe's to Home Depot, so I drive farther to shop at Lowe's. Unfortunately, returns are painstakingly slow here. I've been in line almost ten minutes with no movement! Only two registers and manager has walked by twice. Now 4 more people in line. read more

Lowe's Home Improvement - Only two return attendants. - Hardware Stores Near Me - New Carrollton, Maryland

I went to this store trying to buy some tools and press the button for assistance an this lady came with a very rude attitud. She said that somebody else it's going to help me and waited for over 10 min and nobody came. the costumer service experience was horrible. NEVER coming back to this place. read more

This place needs alot of work when it comes to their staff! Previously I made a purchase of a refrigerator, when purchasing it i put a 3 year guarantee on the refrigerator and when purchasing it the staff told me It's theirs so I could make a return or exchange if anything happened. Today when I came in they had told me I couldn't make a return or exchange because the 3 year guarantee is with the company who made the refrigerator not Lowe's and this would've been nice to know before making the purchase. read more

A flat out terrible experience with Lowes all together. I rarely shop at Lowes as Home Depot is closer to me + has a much better smartphone app but this time around I found some much needed storage totes on sale. I decided to order 4 for in-store pickup at the Gaithersburg location and paid using a gift card. A few hours later I received a call from Lowes and was told the items actually weren't available in store so my order had been canceled. Okay, cool. So the money would go back onto my gift card right? Wrong. When you pay with a gift card with Lowes and the order is canceled they MAIL you a new gift card. Fast forward five days and I receive my gift card and go back on Lowes site to see the same totes are now in stock at New Carrolton so gift card in hand I place my order. I wait a few hours and no cancellation email so I make the 20 minute drive. Once I arrived I noticed that the store is a complete mess from the parking lot to the customer service line. I end up getting in line for in-store pickup and when I reach the front I'm told the order hasn't been processed yet so I can wait around or just head to the aisle and grab the items myself. After wandering around aimlessly for ten minutes I discover there are no totes on the shelf where they should be. I head back to customer service and noticed 10+ of my item behind the representative. She tells me those are for other customers and have already been processed. At this point I'm losing my cool and ask her to cancel the order so I can just buy an alternate item (more expensive). At this point she tells me they will need to mail me ANOTHER gift card even though I'm standing right in front of her. I agreed and ended up walking out of the store. When the new gift card arrives I'll be handing it off to someone who's willing to deal with Lowes' nonsense. read more

The customer service here was great!! A special thank you to an associate named Blessing who was a true blessing! She went above and beyond to help me with a special order. They had a long line at customer service and I had special ordered something online that took a little longer than the average purchase. She constantly checked with her associates and kept me updated on what was going on, even when she had to continue to assist other customers. Great service, and it was appreciated. read more

This is the worst customer service and delivery experience that I have had in 20 years. I placed an online order for a washer/dryer laundry center for a rental property. I also ordered a power cord and requested haul away service. Fulfilment was through the New Carrollton, MD store. The laundry center was to be delivered on August 1st, 2020. My tenants waited the entire delivery period and no one showed up. I called the logistics delivery company toward the end of the delivery window and they said that the Lowe's store forgot to put the laundry center on the truck that morning. I then attempted to call the Lowe's store and re-schedule on August 1st and kept getting hung up on or left on hold. I called on August 2nd and was finally able to speak with someone to re-schedule for August 3rd. That person, however, re-scheduled the order in a completely incorrect way. The street address was input incorrectly. The power cord was not included on the delivery order. The haul away service was not included on the delivery order. When the delivery team arrived on August 3rd, they said that their paperwork was for a refrigerator delivery although they had a laundry center. They refused to haul away the existing laundry center because it wasn't on their delivery order and they did not have the power cord to connect the laundry center. I usually order from Home Depot but I chose Lowe's for the cheaper price but the $100 savings is not worth this headache. read more

just now Every time i come in its a mess. Never get any good customer service except from the men. Bought a lowes gift card for my dad and told the girl how much to put on it. Checked the receipt and she only put $5 on it. Came in again and had a wide cart with moving boxes, tried to go up to the register and the two ladies ignored me when I asked if they could move it so i can pay for my items. Went to another register and greeted the girl and she didn't respond, then i said thank you and have a good day and still didn't respond. Like jeez why is it so hard to greet a customer or act like you have some sense. Why are they so rude to customers, they are people in this world who aren't working due to covid who would love their job. Dont be salty at customers cause you work at lowes! read more

When I went there on Aug 26th, I had absolutely the best hardware store customer service experience in my memory. First, I wanted a large shop fan to blow away the mosquitoes. The guy I waved down very helpfully and cheerfully brought over a cart for me, then showed me the fan section, then brought over a lift to bring it down from the top shelf, then when I decided it was too large (wouldn't fit in my car), cheerfully helped me load a somewhat smaller one. I also needed to rent a rug shampoo unit. The lady at the customer service counter very helpfully showed me what to do, asked me if I needed the accessories, walked over to the shampoo bottles when I told her they were sold out, showed me a different section where there was another brand I could buy, and then helped me check them out. And when I brought it back after 48 hours rather than 24 hours, didn't give me grief. And when I realized I had forgotten the accessories, let me check them out so I didn't ring up a higher rental cost before heading home to bring back the accessories. I imagine I was a bit of a pain for both, but they were unfailingly helpful and positive. Wonderful service! Definitely coming back rather than deal with the Horrible Competition again! read more

I beg of you to not go to this Lowes! I ordered a whole kitchen suite from this Lowes online, it's a big order and waited almost 2 months, supply chain issues I understand. But then on the day of my delivery I don't get a call, a text or an email from anyone. I took of the day from work to stay at he and wait for it. I call the store, no answer I call corporate they call the store no answer. Corporate files a claim for me and says someone will get in touch with me, no one did. I called the next day and the day after that and the day after that. Almost a week passes of me calling corporate the store having my claim escalated. It is not until I went into the store myself and demanded manager that I got my delivery rescheduled and they had no idea that I had not gotten my stuff. I did not get an apology and felt as if i was being the 'rude' customer for being upset (please not i did not raise my voice or curse, I'm too timid for that). read more

Lowe's Home Improvement - Proof of my store - Hardware Stores Near Me - New Carrollton, Maryland

The worst!!! We ordered our grill and we were so excited because it was coming already assembled. Delivery went well. But the following day when we went to use it we found that the grill was put together completely wrong. The drip pan was on the wrong side, the utensil rack was on the back instead of the front, and the shelves were put in backwards. What? For all that I could've put it together myself. So I call customer service and the most they could do was tell me they would make sure to do it right next time. Wait, how does that benefit me now? And then I ask if I could get a coupon or store credit for the inconvenience, "oh we don't do that"... ok cool. Off to Yelp I go. Guess I'll be seeing what Home Depot has to offer. read more

Lowe's has over-automated everything, and everyone who works there believes what their computer system tells them. When they cannot tell, is when items will be delivered. I spoke to six different people and got six different answers about what parts of my order were ready, and no one could tell me why it was delayed several times. I know there are severe supply chain issues, but orders will stay in limbo forever. Employees at this location are clearly disgusted with their jobs. It is a shame that they are not treated and paid better. read more

Horrible customer service. Was on a call for the longest trying to figure out my stove situation and they just transfer you to someone else and this goes on for the the longest until they hang up. Now when I call back they just hang up immediately.Nobody that attended the calls were helpful, everyone just says hold and sends you to the next person. Some are rude and have no patience. You're getting paid to help and answer calls not to just stall and send you to the next associate hoping they would help. This occurred on May 15 starting at 11:50 am and I'm still waiting. Frustrating especially when you know that the money you paid wasn't cheap. Disgusting Customer Service. read more

I ordered six gallons of tinted deck paint and picked it up curbside. My receipt had the color on it and both the five gallon and one gallon cans had stickers that said tinted, but someone just slapped those on and didn't bother adding the tint. I tried calling twice to talk to a manager and both times I was disconnected! read more

Listen when I tell you 5 Service, go to the appliance section and see Mr. Brandon! From the Initial encounter it was top notch professionalism, customer service, and in depth knowledge of the products! I went in totally dum as to what I needed to get and he took his time and explain everything to me as far as my options, the quality and on top of that what was on sale at the moment. I will recommend anyone looking for any home goods to definitely go to the New Carrollton location and see Brandon asap! read more

Lowe's Home Improvement - Samsung washer and dryer - Hardware Stores Near Me - New Carrollton, Maryland

There I was in the middle of doing laundry when I realized the dryer wasn't working. A technician came, fixed the dryer, and noted that I needed a new dryer hose. Knowing nothing about appliance parts he pointed me to Lowe's. I ordered the part online and selected curbside pick up (great feature during this time!). And man- it worked like a charm. I got an email confirmation for my order and another email telling me the part was ready for pick. I go and easily find the curbside pick up area. I park, called the number on the sign, gave them my order number and parking space number, and before I knew it a representative approached the car with a mask on and offered to put my item in the truck to ensure distancing. After this experience at Lowe's I thought, hmm who else has curbside up because I like this service read more

We purchased a Maytag dryer on Saturday from Marie with the promise of a Monday delivery! My wife took off to wait for the appliance as we were given a 2-5 window! By 4:40p I told my wife that they were no coming today. She called the store and they confirmed what I already knew! I've now been on the phone for the past 45 minutes trying to get threw to the store because the 3rd party delivery service told my wife that they would HAVE TO DELIVER IT ON WEDNESDAY!! Sorry LOWES, that does NOT work for me YOUR CUSTOMER!! Going to the store tomorrow to cancel my order and go over to HOMEDEPOT! Maybe they'll actually value my money!! I Wish I could have given this entire process a rating! If so it would be a ZERO!! THIS PLACE IS SO POORLY MANAGED: THE STORE MANAGER NEEDS TO BE REPLACED IMMEDIATELY!! 4 Thumbs Down! UPDATE: I spoke with Matt (ASM) at 8pm last nite and he assured me that he put us on for delivery the following day! He went on to say that the delivery company, Eric (AM MOD) and he would all call us! He would call us at 11am once he got to work! Well NO ONE CALLED US, NOT EVEN HIM! I called the Laurel location spoke with Kevin (Appliances) who assured me that he could get the dryer delivered tomorrow and was at the New Carrollton location by 1pm and asked to see Matt! Matt showed up acting as if he had forgotten every aspect of our conversation and I demanded my refund! We then went over to the Laurel location purchased the dryer along with a entry door and 2 sliders! We now scheduled to have all 3 openings measured! Thank you Richard & Tom (Millwork) for your professionalism and awesome customer service! You guys all should train the cast of characters over in New Carrollton!#Cheers read more

Lowe's Home Improvement - Hardware Stores Near Me - New Carrollton, Maryland

I like Lowes but this location. I searched all over for a cart. There were none outside and none inside. I asked a rep and she differed to another rep and she disappeared. I had to ask someone, who was leaving, if I could use theirs read more

Lowe's Home Improvement - Hardware Stores Near Me - New Carrollton, Maryland

These people dont pick up the phone. I have spent thousands of dollars here and I still get poor customer service.

this store is like walking into a third world country, nobody speaks English and are rude.

Ive been shopping at lowes in New Carrollton for years and my wife was stricken with Covid and put into a coma for months. Away from hone for almost 6 months. The members at lowes who new me passed the word to other employees and my facebook my emaik and my phone was flooded with prayers kind words and constant words of encouragement from the beginning till she came home and are still asking. This store is not just filled with employees its a community of people who care about there community. Thank you to the management staff, the cashier's and everyone who showed kindness towards my family. Thank you read more

Ordered new appliances from Lowe's. The order itself took nearly 2 hours in person for the associate to ring up, first with their overpriced install fees ($800 for 4 items), then again without. Some items we're backordered due to the pandemic, totally fine, scheduled for delivery a month out and asked them to confirm beforehand. Hear nothing from them until the day before, I am notified only 3 are in, and by the shipping company, not Lowe's. Call them to postpone, call Lowe's to find out when the final item is in. Reschedule for another 2 weeks out, ask them to confirm beforehand it has arrived. No call. I call them to confirm, they say they'll look and get back to me. No response. Reschedule again. Day before, get confirmation of 3 items again. Call them, the associate says she is standing in front of all 4, marked for delivery tomorrow. Truck shows up, with only 3. Call Lowe's, they say a manager will call me back. Never heard from anyone. Get an automated message that the final item is to be delivered the next day. Call them back, and they say it didn't reach the store until after the truck left. Now I have to pay my contractor again to come out to hook up the dishwasher, and Lowe's still won't speak to me. Long story short. Unreliable delivery, mixed and conflicting messages, impossible to get anyone on the phone (50% of my calls just disconnected), and long delays. Went out of my way to support them instead of Home Depot a quarter mile down the road. Will not be purchasing anything from them again. read more

Another terrible experience with this store's customer service. Went to return a Kobalt-brank 80V battery that is still within its 3 year warranty period. Warranty clearly states to "simply return battery and proof of purchase to the store where purchased for credit or replacement." Nothing is simple with this store. Store wouldn't credit my account or replace battery, instead referring me to some warranty company. Once again Lowes proves that they don't stand by the Kobalt brand, so I'd advise against anyone purchasing Kobalt products. read more

The appliance sales person was friendly and demonstrated a knowledge of the department procedures. At this Lowes in New Carrollton he actually went into the stockroom to be sure the refrigerator we wanted was in the store and could be delivered on the day requested. I have purchased from Lowes for more than 10 years and this transaction from beginning to end helps turn my customer service experience to a positive light after the California MD store destroyed my over 10 year positive rating I had with them--it only takes once for a sales person to promise something that they don't have a clue as to when the store will have that product and then have you waiting. Hats off to the salesman at New Carrollton Lowes. He provided excellent customer service. I was buying a refrigerator in that area for my grandson and gave him the receipt and I regret I cannot remember the sales person's name. Hopefully, store management will see this and be able to identify him and thank him for a job well done. We were in the store I believe on Wednesday. August 16, 2023. read more

I pre-ordered some items from the Lowes website. The website said they were in stock. I drove 45 miles to the store when my order was marked "Complete". When I arrived, it turns out they cancelled my order as the items were NOT in stock and Customer tried to help but each time they paged Electrical, no one would call or come over. After waiting 15 minutes, it was clear that Electrical was not interested in helping and Customer Service could t do anything g without Electrical's help. I will not shop at Lowes again. Clearly, their inventory system has issues and after driving almost 2 hours round trip, I have noting to show for my effort except frustration and disappointment. read more

I write this review as I wait for someone to finally pick up my call. This is the third time I've called the store in the past hour, and I have been bounced from one department to another, with either a dead end or a customer service rep who has no idea of how to deal with my issue. If I hadn't already ordered from this store and received a partial delivery of my order, I would have tried another location. LOL, actually I called the store in DC since that's where Lowes' website said my order was placed, and the nice rep apologized that my order was actually placed out of New Carrollton. I could sense the dread in her voice as she gave the number to this store. God, this is hell on earth. The delivery department closes at 3:00? There's no one in appliances to answer the phone? The manager doesn't know how to get answers; she's just another punter. How are these people this incompetent and unaccountable to their customers? read more

ordered new medicine cabinet on line For curbside pickup. Received email that it was ready. Went to store. Waited an hour: they finally brought it out. Checked it- mirror broken. Brought back inside & told they would "special order new one". Fast forward to several weeks later: another email- cabinet is ready for pickup. called Lowe's & asked them to open box & make sure it's not broken before making another useless trip. Told they don't do this. Go to Lowes. Call from curbside - clerk can't find it. Go inside to talk to manager. Package found. Open it in store to check , annnnnd... yup broken - worse than first time. Total time wasted at Lowe's: 1 1/2 hours. Done with Lowe's permanently! read more

I have tried to call this store for 6 hours and am unable to reach a human. I was told yesterday that part of my delivery wasn't available and they would refund that part for me. It still hasn't been done. I was told that my delivery would be today and that last night someone would call and give me a more accurate window for delivery. No one called. Numerous calls to the store today result in endless ringing with no answer. I finally called the Pro-Desk to get a human and they were so rude they wouldn't let me speak and then placed me on endless hold. This is the poorest service I have ever experienced. They have lost my business for the future. read more

So let me just say that usually, I love shopping at this Lowe's. The staff is great, the managers are the best, and the stuff you need is actually in stock- go figure. This review comes on the heels of a terrible experience with the mill work department. We wanted to purchase a new, Mid-century modern door for our home. We paid for the measurements and then after playing phone tag for weeks, we realized that we were unable to make forward progress. Calling never helped because there was never anyone available in the mill work department. And the people there were grumpy at best. You can tell they are woefully understaffed in that area. I was so disappointed. After having many successful shopping trips- so much that I avoid Home Depot all together at this point, to have this experience with the mill work folks really burst my bubble. Too bad. My advice would be to shop and buy whats on site. Don't order anything, and especially don't try to special order anything. This is a "get what you see" kind of place. Fortunately, what you see is often sufficient. read more

Pretty bad place. Jane, the supervisor, treated me like a shoplifter and asked me for my receipt. I was the only customer left (at time of closing) and there were about ten employees (two of whom I had just paid to). Everything was paid for, of course, and she just said "thank you" instead of apologizing. Rest of employees are pretty good. Will go back only if I can't find something at Home Depot, where supervisors are much better. read more