This store doesn't even deserve one star…read more My husband and I purchased two faux stove heaters for our boat from this store 3 weeks ago. It didn't kick out the heat like we had hoped for. We recently found two small heaters from West Marine that made the boat 10 degrees warmer and that's all it took and it made a huge difference. So today, Feb 13, 2014 we returned the heaters with the receipt. We were told they wouldn't return the heaters without the original boxes. My husband told them he's pretty sure the boxes were stored in the fly bridge of the boat and we would be right back since the marina was only 5 minutes away. The cashier said she is 52 yrs old and lived in the area all her life and in all her years never knew any place that would return an item without the original packaging. My husband replied, "I can tell". She proceeded to call my husband the f word and said, "what, you're 5'5?" So if you are less than 5'8 ft, you may be made fun of for your height. Call my husband something that he is, but not something that he isn't. Her comment was completely ignorant. Really? Wow, calling someone the f word whether you are gay or not is beyond words, especially for a retailer. Still, my husband didn't call her one bad word. He just told her he could tell she lived in the area all her life and she needed to get out. This is when the clerk threatened to get her boyfriend next door to kick my husband's ass. My husband asked her if her boss knew that she treated customers like this. She replied, "My boss loves me." -------- WOW.... We came back to the store the 2nd time with the original boxes that are STILL in perfect condition, the heaters are STILL in perfect condition and we had the receipt. It only said no refunds are granted without the receipt. So what was the problem? The store clerks said they couldn't give us a refund because the guy who approves the returns was not there. Did he purposely leave so we couldn't get our refund? He knew we were coming right back. We ended up calling the sheriff about pressing charges for the clerk's threats, but was told there was nothing we could do. The sheriff met us back at the store. When we arrived, the sheriff said the clerk claimed that my husband threatened to shoot them and that's why she treated to have her boyfriend kick my husband's ass. My husband and I looked at each other with such disbelief. One task should have been simple. I worked in retail before and being on both sides of the situation, NO ONE SHOULD EVER HAVE TO GO THROUGH THIS. The sheriff was kind enough to mediate the situation and the store agreed to return our heaters. HOOOOOLY--- HELL. We will stick with Home Depot and the nice folks at DO IT BEST hardware store down the street.

True Value is one of two hardware stores in the Churchton / Deale area. It uses to be owned by a…read moreman name Frank who ran the store into the ground, he was horrible and treated customers with disrespect. The new owner unsure of his name is better if not a little strange though. When ever I am looking for anything in the store I'm normally asked do you need help, sometimes it's annoying but ehh they are trying to ensure I get the right product. Lately the monthly sales have been excellent, to the point I have purchased each sale item! The over all of the store is clean and the people generally nice, I have seen customers yell and get treated with bad service because of it. If you buy the wrong thing bring it back in the box with your original receipt and the owner/manager makes sure you get refunded fast. I had bought something that should have been a sales item 3 weeks ago and didn't notice till I saw my receipt two days later that I did not get the sale price; I went back to the store with the receipt and I was credited back the amount over charged and offered a 10% discount on my next purchase. I use this store for my quick items and paint as their section is hug for a small store. The bins in the back make it easy to find the hardware you are looking for even if I feel the store doesn't have all I need like home depot.

I love this hardware store! And I don't like going to hardware stores, but the employees are so…read morefriendly and helpful, it's family owned, they have a beautiful gift shop when you first walk in that has one of my husband's favorite perfumes (INIS - energy of the sea... It's in a turquoise and white package). I always laugh when I tell people that my husband's favorite perfume of mine came from a hardware store. I love that they offer coupons, rewards, and a military discount a few times a year, so we can get some pretty good deals. Everything we've ever purchased from Sneade's has been worth the price and I don't think I've ever had to return anything.

I noticed in their store that they offered knife sharpening with some laser guided gadget and being…read morea skeptic person as I am and needing sharp knives in the kitchen I decided to give it a shot. The gentleman who operated the machine took my sarcasm well as I was wondering if in fact I would be pleased with the results. The findings and conclusions...Amazing!!! I would endorse this product and service all day long and twice on Sunday if they were open. Great Job!!! Gary

The older lady that works at the front register is the rudest, least helpful person on the planet…read more She has zero customer service sense. Yesterday was no different as my other experiences with her, that while I was speaking to her asking her a question about something, she rudely cut me off, answered the phone, turned her back and started talking to the person on the phone. There were other employees not with customers that could've taken the call. I will never be back to this place thanks to her constant lack of customer service.

05.28.24 I went to…read morethe pool in Dunkirk looking for a O ring, they wouldn't help me becuase I didn't know the model number. I just wanted one to fit for a temporary time I have water coming in the morning and I knew they weren't going to have the exact one. They had other O-ring hanging on the wall, but they refused to help me find one that would fit. So I can't hear Ken let me to ring and we found one that would fit temporary so I could start to pull up for water tomorrow. Thank you.

A great selection, friendly employees, good prices and rewards program. Someone asks to help me…read moreevery time I go in. It's surprisingly a great place for gifts, too!

Edwin was very helpful in describing how to repair my shower problem. He was very kind and patient…read more Daren was great, too!

Always a friendly staff and they have most products that I want in stock…read more It's great to have a decent non big boxed hardware store in the neighborhood

Placed an online order for today's pick up only to discover their in store inventory was depleted…read moreand item was backordered. I was unable to wait for product and [Laurence] the sales specialist took the time to find another similar/better product, made an adjustment to my bill and helped me to avoid having to go elsewhere. Laurence was courteous, professional, patient and most of all he did it with a smile. He is definitely an asset to your store. I'll be back!

Convenient and helpful. The staff at the store recognize me when I come in. If they don't have…read morewhat I'm looking for, odds are that they can get it on order and in the store within a few days.

Horrible customer service. You're lucky if they look up from the front desk to greet you and it's…read morerare they ever ask you if you need help finding anything. Not to mention when you do ask for assistance, you're treated as if you're bothering them. Do yourself a favor and drive the extra 5 minutes to Deale Hardware. I promise you'll never look back.

This is a great place. Everyone who works here is knowledgeable and super helpful as well as…read morefriendly. Took me right to the plumbing part that we needed. Then we all chatted a bit as they were not busy and we learned of a good place to eat nearby. Miles better than a big box store. Thank you!

Old-town small business service is what you get here... you're greeted immediately and direct you…read moreto area that your looking for. It's stocked pretty well with assortment of things folks look for in a small hardware store just as if they knew you were coming. They make keys too even the electronic ones can be ordered. I like it to support long standing community businesses.

I love going here it reminds me of my grandfather. Staff are helpful and friendly. Gotta skedaddleread more

You can't beat this place. The staff is friendly. They're helpful. They walk you to whatever it is…read more You need to carry it back to the register for you. Don't take it to your car. If you need them too you don't get service like that at Home Depot or Lowe's.

It's a store with small town feel in the middle of a big city. The staff welcomes you right as you…read morestep in the door. With just a brief flash of my lightbulb, a staff member at the counter pointed me to the wall of lightbulbs to replace it in the next room. Even as I was trying to figure out what to get, I could hear her helping the next customer with his own home item question. Looking around the store, there is probably something you will need in there not now, but maybe in the future. When the time comes, a friendly staff member will likely be there to help you navigate the shelves and find it. We have come here on other occasions for paint and screws. True Value is conveniently located in a street with many well loved businesses in Dupont Circle. Maybe get dinner with a side of hardware store? There is a bus stop a couple blocks down and it's a 10 minute walk from the circle.

The staff are friendly. I don't have to travel far to get supplies. You can get keys made too…read more Metro is nearby.

Friendly, neighborhood hardware & gardening center. Fantastic salespeople who are knowledgable…read moreabout local Del Ray Alexandria, Virginia neighborhood needs. Prices are local shop oriented, so I find them very affordable and worth every dime. Lots of options to meet needs, immediate & long term.

I stumbled upon this store on the evening of May 9th. Since I prefer to shop at independent stores…read morerather then big box stores, I was going to give this shop a try. From the outside they looked like they had something to offer. A pallet of mulch/potting soil outside. And a variety of plants. So I then went inside. I saw 2 employees in the store, but they made no effort to ask me if i needed assistanc. The girl at the register was on her tablet. And the guy was on his phone, standing with a store branded shirt. Finally as I was getting ready to depart, the girl at the register asked: If I needed anything. I said no thank you and left. Not a good first impression. At least the big box stores, greet you and ask if you need anything when you come into the store. Perhaps they will get better with time.