First time renter at the local hardware store. A place I have bought equipment and tools for home…read moreprojects for the past 3 years since I moved in. First and last. I rented a power snake hose for the day. The representative working insisted on giving me a hand to load this equipment into my car. In the process of assisting and shoving this very heavy piece of equipment into the car I get home to realize he had been scratching the machine up and down the panel directly behind the rear passenger door the entire time he was putting it in my car. scratched so deeply there are dents into my rear panel. I go to call and speak to someone about remediation and am told it is a Saturday, no one works there that can assist until maybe Monday or Tuesday... So I call back on Monday and get in touch with a store manager, whom I will leave anonymous out of respect for her simply doing what she is told to do. I am told plainly "there are signs that state we aren't responsible for damage done when loading your vehicle." A sign on a door, I did not see. A very important piece of information that was not called out to me by the representative who offered to help. Nor on any documentation I was given (which was none). Hundreds of dollars of damage to my vehicle by a representative who wasn't paying attention or didn't care enough to mention he was scraping a 130-pound machine against the side of my car. Roles reversed, I am paying full price to replace their machine had I damaged it in any way. There is no accountability within that store and no desire to mend a mistake their worker made. Do not utilize this rental facility. They do not care about you and as soon as they have your money nothing is their problem. I was told my information would be given to the owner, Ashlie H., with no guarantee I would ever hear back from her or the store to remedy this situation. They don't have a care in the world for their customer base. I spend thousands of dollars a year on home repair/upgrades, as do many locals in this area. There will not be another dollar spent at this store and I wish everyone the best of luck when utilizing this business. They do not care about you! **EDIT** Owner winded up calling me back and the inability to take any accountability is astonishing. An employee did hundreds of dollars of damages to a customer's car and every excuse in the book was thrown out. "we don't know if that damage was from the drive home" "we don't know if that damage was from you getting the machine out once you got home". Ashlie H.. the owner of this company, was incapable of admitting to any fault on her company's end and insisted because her company was doing me a "courtesy" of assisting with loading the equipment there is nothing to be done. Absolute clown show of a store, absolute disgrace of management and ownership running this business. It's shameful to see someone running a local business like this with such arrogance in the face of their customers. Without a care in the world.

This place is well stocked soon as I walked in the door they asked if they could help me find what…read moreI was looking for. They have everything

This store doesn't even deserve one star…read more My husband and I purchased two faux stove heaters for our boat from this store 3 weeks ago. It didn't kick out the heat like we had hoped for. We recently found two small heaters from West Marine that made the boat 10 degrees warmer and that's all it took and it made a huge difference. So today, Feb 13, 2014 we returned the heaters with the receipt. We were told they wouldn't return the heaters without the original boxes. My husband told them he's pretty sure the boxes were stored in the fly bridge of the boat and we would be right back since the marina was only 5 minutes away. The cashier said she is 52 yrs old and lived in the area all her life and in all her years never knew any place that would return an item without the original packaging. My husband replied, "I can tell". She proceeded to call my husband the f word and said, "what, you're 5'5?" So if you are less than 5'8 ft, you may be made fun of for your height. Call my husband something that he is, but not something that he isn't. Her comment was completely ignorant. Really? Wow, calling someone the f word whether you are gay or not is beyond words, especially for a retailer. Still, my husband didn't call her one bad word. He just told her he could tell she lived in the area all her life and she needed to get out. This is when the clerk threatened to get her boyfriend next door to kick my husband's ass. My husband asked her if her boss knew that she treated customers like this. She replied, "My boss loves me." -------- WOW.... We came back to the store the 2nd time with the original boxes that are STILL in perfect condition, the heaters are STILL in perfect condition and we had the receipt. It only said no refunds are granted without the receipt. So what was the problem? The store clerks said they couldn't give us a refund because the guy who approves the returns was not there. Did he purposely leave so we couldn't get our refund? He knew we were coming right back. We ended up calling the sheriff about pressing charges for the clerk's threats, but was told there was nothing we could do. The sheriff met us back at the store. When we arrived, the sheriff said the clerk claimed that my husband threatened to shoot them and that's why she treated to have her boyfriend kick my husband's ass. My husband and I looked at each other with such disbelief. One task should have been simple. I worked in retail before and being on both sides of the situation, NO ONE SHOULD EVER HAVE TO GO THROUGH THIS. The sheriff was kind enough to mediate the situation and the store agreed to return our heaters. HOOOOOLY--- HELL. We will stick with Home Depot and the nice folks at DO IT BEST hardware store down the street.

True Value is one of two hardware stores in the Churchton / Deale area. It uses to be owned by a…read moreman name Frank who ran the store into the ground, he was horrible and treated customers with disrespect. The new owner unsure of his name is better if not a little strange though. When ever I am looking for anything in the store I'm normally asked do you need help, sometimes it's annoying but ehh they are trying to ensure I get the right product. Lately the monthly sales have been excellent, to the point I have purchased each sale item! The over all of the store is clean and the people generally nice, I have seen customers yell and get treated with bad service because of it. If you buy the wrong thing bring it back in the box with your original receipt and the owner/manager makes sure you get refunded fast. I had bought something that should have been a sales item 3 weeks ago and didn't notice till I saw my receipt two days later that I did not get the sale price; I went back to the store with the receipt and I was credited back the amount over charged and offered a 10% discount on my next purchase. I use this store for my quick items and paint as their section is hug for a small store. The bins in the back make it easy to find the hardware you are looking for even if I feel the store doesn't have all I need like home depot.

A great selection, friendly employees, good prices and rewards program. Someone asks to help me…read moreevery time I go in. It's surprisingly a great place for gifts, too!

Edwin was very helpful in describing how to repair my shower problem. He was very kind and patient…read more Daren was great, too!

I love this hardware store! And I don't like going to hardware stores, but the employees are so…read morefriendly and helpful, it's family owned, they have a beautiful gift shop when you first walk in that has one of my husband's favorite perfumes (INIS - energy of the sea... It's in a turquoise and white package). I always laugh when I tell people that my husband's favorite perfume of mine came from a hardware store. I love that they offer coupons, rewards, and a military discount a few times a year, so we can get some pretty good deals. Everything we've ever purchased from Sneade's has been worth the price and I don't think I've ever had to return anything.

I noticed in their store that they offered knife sharpening with some laser guided gadget and being…read morea skeptic person as I am and needing sharp knives in the kitchen I decided to give it a shot. The gentleman who operated the machine took my sarcasm well as I was wondering if in fact I would be pleased with the results. The findings and conclusions...Amazing!!! I would endorse this product and service all day long and twice on Sunday if they were open. Great Job!!! Gary

Always a friendly staff and they have most products that I want in stock…read more It's great to have a decent non big boxed hardware store in the neighborhood

Placed an online order for today's pick up only to discover their in store inventory was depleted…read moreand item was backordered. I was unable to wait for product and [Laurence] the sales specialist took the time to find another similar/better product, made an adjustment to my bill and helped me to avoid having to go elsewhere. Laurence was courteous, professional, patient and most of all he did it with a smile. He is definitely an asset to your store. I'll be back!

The older lady that works at the front register is the rudest, least helpful person on the planet…read more She has zero customer service sense. Yesterday was no different as my other experiences with her, that while I was speaking to her asking her a question about something, she rudely cut me off, answered the phone, turned her back and started talking to the person on the phone. There were other employees not with customers that could've taken the call. I will never be back to this place thanks to her constant lack of customer service.

05.28.24 I went to…read morethe pool in Dunkirk looking for a O ring, they wouldn't help me becuase I didn't know the model number. I just wanted one to fit for a temporary time I have water coming in the morning and I knew they weren't going to have the exact one. They had other O-ring hanging on the wall, but they refused to help me find one that would fit. So I can't hear Ken let me to ring and we found one that would fit temporary so I could start to pull up for water tomorrow. Thank you.

I love going here it reminds me of my grandfather. Staff are helpful and friendly. Gotta skedaddleread more

You can't beat this place. The staff is friendly. They're helpful. They walk you to whatever it is…read more You need to carry it back to the register for you. Don't take it to your car. If you need them too you don't get service like that at Home Depot or Lowe's.

Thank you for the offer, Joey. Your team contacted my husband and scheduled a service for the…read morefollowing week. They noted that it looked like our account got switched when he was attached to the other person's financing request. The bummer update-- y'all still no showed and no called us. Truthfully, it's kind of astonishing how bad this was. The charge was also finally reversed... and then charged again ‍ our bank took that last one off.

There was a brief wait in line while a rude customer grumbled about the price of a product he…read moreintended to purchase. Why be rude to the cashier? He didn't set the prices. The teenage boy behind the register was friendly and helpful toward me. I picked up some potting soil bags I had ordered online. The cashier and another young fellow met me in the back and loaded the bags directly into my trunk efficiently and quickly. No issues, great service, and quite possibly the lowest price of the same product compared with other Ace Hardware locations. Prices vary, so definitely shop around.

This is a great place. Everyone who works here is knowledgeable and super helpful as well as…read morefriendly. Took me right to the plumbing part that we needed. Then we all chatted a bit as they were not busy and we learned of a good place to eat nearby. Miles better than a big box store. Thank you!

Old-town small business service is what you get here... you're greeted immediately and direct you…read moreto area that your looking for. It's stocked pretty well with assortment of things folks look for in a small hardware store just as if they knew you were coming. They make keys too even the electronic ones can be ordered. I like it to support long standing community businesses.

I've passed by Park Hardware many times and it is in close radius of several spots I frequent…read moreto/from town. Its location is a bit tricky off a main thoroughfare, and parking could be tight on a busy day. I stopped by to look at their hardware selection today. In search of specific materials, I wanted to see what was available. Easy in and out today, with no interaction with staff near closing time. I'll be back as I'm interested in materials for replacements and projects, I need more time to look at options and costs.

I visited Park Hardware a few weeks ago, and it was my first time in the store. I was referred…read morethere by a competitor to refill my propane tank. My husband sent me to get it refilled--a task I don't normally handle. I hadn't realized the store was right off Ritchie Highway (a road I drive often) and had never noticed it before. I was pleasantly surprised by how nice it was. The exterior was beautiful: vibrant flowers and an inviting atmosphere. Unfortunately, as soon as I walked in with the empty tank, that positive first impression quickly faded. A friendly young cashier greeted me, and I told her I needed a propane refill. An older woman sitting next to her then barked from behind the counter, "Ma'am, you need to take that tank outside." I immediately complied, but the tone felt unnecessarily scolding. There was no greeting and no explanation, just a reprimand as if I should have already known the rules. As I stepped back outside, a young man came over to take the propane tank to fill it. After waiting a moment, I went back inside to pay to help move the process along. Again, the older woman scolded me and said I couldn't pay until the employee called in with the number of pounds filled. A few minutes later, the tank was filled, I paid, and I was on my way--but the negative experience lingered. The interaction was so rude that I called my husband on the drive home to tell him what happened. Under normal circumstances, I would have browsed and likely purchased something else (the flowers had caught my eye), but the vibe was so unpleasant that I didn't want to spend one more minute--or one more dime--in the store. I'm sharing this because you can't assume customers know your procedures, especially first-time customers. Kindness costs nothing, and a brief explanation would have gone a long way. I hope the customer service approach improves.