The staff at robins Ace Hardware Center couldn't be nicer or more accommodating despite the fact…read morethat they didn't have what I wanted. But there were other things I needed they literally walked me around the store and shopped with me until I had everything except the one thing that I went there to get it. Somebody had told me about a lightbulb that you didn't have to plug the lamp in and I was looking for that and they didn't carry it. I've been back since he picked up a few things here or there and like I said you're extremely helpful and have just about everything except that one lightbulb. Maybe when they read this I will get some.

Terrible customer service!! Buy any lawnmowers, chainsaws , weed eater's, once you walk out the…read moredoor you're on your own, any problems and you're told to call the manufacturer, good luck with that. Will never shop there again!

A great selection, friendly employees, good prices and rewards program. Someone asks to help me…read moreevery time I go in. It's surprisingly a great place for gifts, too!

Edwin was very helpful in describing how to repair my shower problem. He was very kind and patient…read more Daren was great, too!

Not good, staff repeatedly ignored my questions and proceeded to start conversations with other…read morepeople.

Cheryl was awesome!!!! Very helpful. She helped me get materials to fix scratches on my door.read more

They had just what I needed! And I had help to the car with…read moremy purchase! A much better shopping experience than at Lowe's of Easton.

Wonderful business. We had our bathroom floor installed by Easton Hardware and it was a great…read moreexperience. Very happy with the results. Professional install and great service.

Changed owners. It used to be my favorite for shopping local house decor. Yes, I know it a hardware…read morestore. I used to love going with my husband because there was always something nice to buy for myself. Now - I don't go. Home decor items are not unique - it's stuff you can get anywhere. Cheap stuff but over priced. Previous owners had it nicely stocked with hardware and home decor. They changed the check out- slower check out. New employees that aren't as helpful. No one asked if we needed help. Always had a friendly smile and hello but that's gone too. It's just another box store.

This is your complete hardware and garden center for this area in Eastern Maryland. A wide…read moreselection of garden supplies, plants, trees are displayed outside all around the parking lot and in the terrace areas. Inside is a complete array of tools and hardware for the DIYers and contractors. Their huge tank of propane in the rear supplies most of the area's needs, so said an employee.

Always a friendly staff and they have most products that I want in stock…read more It's great to have a decent non big boxed hardware store in the neighborhood

Placed an online order for today's pick up only to discover their in store inventory was depleted…read moreand item was backordered. I was unable to wait for product and [Laurence] the sales specialist took the time to find another similar/better product, made an adjustment to my bill and helped me to avoid having to go elsewhere. Laurence was courteous, professional, patient and most of all he did it with a smile. He is definitely an asset to your store. I'll be back!

Sara es excelente. Ella tuvo la amabilidad de tomarse el tiempo de buscar en Google Translate para…read morehablar conmigo y ayudarme. No mucha gente hace eso, especialmente aquí. Nadie más pasó por el problema.

The staff at JBK is the best. They are always extremely helpful and if they don't know the answer…read moreto a question I throw out at them, they find someone who does. (And believe me I can throw out some odd questions that would make an engineer scratch his head and walk away!) In fact on one instance I wanted to build a strange contraption that I didn't have a name for and one of their staff figured out what in the world I was talking about, helped me find the pieces to put it together and even gave me some tips to make it work better. Now that's what I call service! Try getting that in a big store....don't think so!

I've passed by Park Hardware many times and it is in close radius of several spots I frequent…read moreto/from town. Its location is a bit tricky off a main thoroughfare, and parking could be tight on a busy day. I stopped by to look at their hardware selection today. In search of specific materials, I wanted to see what was available. Easy in and out today, with no interaction with staff near closing time. I'll be back as I'm interested in materials for replacements and projects, I need more time to look at options and costs.

I visited Park Hardware a few weeks ago, and it was my first time in the store. I was referred…read morethere by a competitor to refill my propane tank. My husband sent me to get it refilled--a task I don't normally handle. I hadn't realized the store was right off Ritchie Highway (a road I drive often) and had never noticed it before. I was pleasantly surprised by how nice it was. The exterior was beautiful: vibrant flowers and an inviting atmosphere. Unfortunately, as soon as I walked in with the empty tank, that positive first impression quickly faded. A friendly young cashier greeted me, and I told her I needed a propane refill. An older woman sitting next to her then barked from behind the counter, "Ma'am, you need to take that tank outside." I immediately complied, but the tone felt unnecessarily scolding. There was no greeting and no explanation, just a reprimand as if I should have already known the rules. As I stepped back outside, a young man came over to take the propane tank to fill it. After waiting a moment, I went back inside to pay to help move the process along. Again, the older woman scolded me and said I couldn't pay until the employee called in with the number of pounds filled. A few minutes later, the tank was filled, I paid, and I was on my way--but the negative experience lingered. The interaction was so rude that I called my husband on the drive home to tell him what happened. Under normal circumstances, I would have browsed and likely purchased something else (the flowers had caught my eye), but the vibe was so unpleasant that I didn't want to spend one more minute--or one more dime--in the store. I'm sharing this because you can't assume customers know your procedures, especially first-time customers. Kindness costs nothing, and a brief explanation would have gone a long way. I hope the customer service approach improves.