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    Welcome Home

    5.0 (4 reviews)
    Closed 10:30 am - 5:30 pm

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    3 months ago

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    11 months ago

    Helpful 8
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    3 years ago

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    2 years ago

    Every gadget I can possibly think of for my kitchen is here. The linens are fabulous as well. Love it.

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    Bray & Scarff

    Bray & Scarff

    2.1
    (53 reviews)
    2.8 mi
    $$$$

    Would not recommend coming here at all. Needed a washer and dryer. Butch lied to me about delivery…read moredates that they would be delivered together. No call or anything that they were coming separate when I postponed the date to get them at the same time. Changed his story multiple times about he told me that but then said it was damaged. Did not give correct invoices with rebate codes. The first delivery crew was fine. The second was just one male who had no idea what and he was doing, could not get the whole washer hooked up, and hooked things up incorrectly 3 times. Was over a 2 hour process for it to be done wrong and he seemed to be under the influence. Had to call my plumber to get it properly installed.

    Short story, long: May 30th purchased a fridge, and range. Stephanie was super helpful…read more 6/19/25 both items delivered. Fridge is great, Range has an error code F2E1 Stuck Button call for Service. So I did. In 1 week Joseph from service came out. Spent 10 minutes of the 4 hour window concluding that we need a new control board for the range. He ordered it. 7/10/25 Joseph returns to install the new control board. As he takes apart the range, he is leaving scratches all over the front of the range. Once apart he discovers the parts dept ordered the incorrect control board. He puts the range back together, tells me he will escalate this matter and get this replaced immediately. Joseph told me that he will call me later the same day, or first thing 7/11. I'm still awaiting the call. I call Stephanie and explain to her, at this point I suggest to replace the range. I go to Bray and Scarf on 7/12/25 tell my plight to a pair of gentlemen, and they shrug their shoulders, tell me Stephanie is not in, tell me to take photos of the scratches and email them to Stephanie. Zero Help. I email everything to Stephanie same day. I call Stephanie on Monday 7/14/25 she tells me they received the pics and she is forwarding them to service. I told her at that time, no more repairs, please replace the range. She tells me I will get a call from service. 7/16/25 I get a call from the service manager I tell her my plight. She gathers all the info and lets me know she or someone will get back in touch with me about a resolution. 7/21/25 No calls from ANYONE. I call service, some guy picks up, sees all my notes, tells me he is sending this to the escalation team, and I will hear back from the escalation team later this day, or tomorrow. 7/23/25 no calls from ANYONE. And here I sit with a broken/scratched range that was $1600.00. Add in the fridge and total spent was $6000.00. All the reviews are right!!! Their service SUCKS, and by the way, at the beginning of this review I called service. I have been on hold for 25 minutes, throughout this entire review. All Bray and Scarf care about is the sale. Once you, as a consumer take possession of the goods....Good Luck! Hope it works out. REPLACE MY DAMN STOVE Bray and Scarf. Hung up on Service after 30 minutes of hold, and called Annapolis Bray and Scarf. I'm waiting to hear back from Brett the manager. Will they call me back today? Tomorrow? Never? Stay Tuned.........

    Photos
    Appliance show room with dishwashers and laundry appliances lined up for display and wooden flooring
    Appliance show room with dishwashers and laundry appliances lined up for display and wooden flooring
    Front view of a kitchen display with a stainless steel refrigerator, kitchen range, hood, and oven
    Front view of a kitchen display with a stainless steel refrigerator, kitchen range, hood, and oven
    Outside view of the Bray & Scarff appliance store building with a red sign located in Annapolis, MD

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    Outside view of the Bray & Scarff appliance store building with a red sign located in Annapolis, MD

    Welcome Home - kitchensupplies - Updated July 2026

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