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    5.0 (5 reviews)
    Open • 10:30 am - 5:30 pm

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    6 months ago

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    1 year ago

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    3 months ago

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    3 years ago

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    3 years ago

    Every gadget I can possibly think of for my kitchen is here. The linens are fabulous as well. Love it.

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    Bray & Scarff - Stainless steel built-in wall ovens on display with dark wooden cabinets and a range on the side

    Bray & Scarff

    2.2(57 reviews)
    2.8 mi
    •$$$$

    Installation of our new refrigerator was excellent! The crew of Nick, Jolly, and Brandon called…read moreahead with an ETA and were on time. They took extreme care in removing the old refrigerator and bringing in the new one. They explained everything as they progressed with installing the new refrigerator. All three were extremely courteous and very professional. We were very pleased with how the entire process went.

    I want to start with the good part of this story, because it matters: I called Bray & Scarff ahead…read moreof time to ask about a fridge, and I got Butch on the phone. He was fantastic -- walked me through exactly what dimensions and specs I needed so I could come in ready to buy. That kind of help over the phone is rare and I really appreciated it. I showed up about an hour later and asked for Butch. He was already helping another customer, which is completely understandable, so I told the man at the front desk I'd go look at fridges and that I was happy to have anyone available help me in the meantime -- no need to wait specifically for Butch. That front desk associate was unfriendly from the start, but I didn't think much of it. After a while, Butch came over to check on me and said I didn't need to wait for him specifically -- the other associate could help me instead. I explained that I actually had gone up to ask him already and been told everyone was busy, but Butch said that associate was in fact available and told me to go ask again. So I did. That's when things went downhill. The same front desk associate got visibly irritated -- clenching his fists, scowling, and launching into a whole thing about how busy the store was. I want to be fair here: it clearly was a busy day, and I would have had zero problem just waiting if that's what he'd said. What actually happened was his tone and body language turned aggressive fast, to the point that I started backing away from him while I ended the conversation. I told him I didn't like his attitude and that I'd take my business elsewhere, and I left. Butch actually called me afterward to apologize for what happened on the showroom floor. I give him real credit for that -- it was a thoughtful attempt to salvage a bad situation that he didn't create. But as a woman who was shopping alone, having an employee escalate to that point over a completely normal request left me shaken, and I wouldn't feel comfortable going back to that location. If you go, ask for Butch specifically -- but be aware that not everyone on that floor is going to treat you with basic respect.

    Photos
    Bray & Scarff - Appliance show room with dishwashers and laundry appliances lined up for display and wooden flooring

    Appliance show room with dishwashers and laundry appliances lined up for display and wooden flooring

    Bray & Scarff - Front view of a kitchen display with a stainless steel refrigerator, kitchen range, hood, and oven

    Front view of a kitchen display with a stainless steel refrigerator, kitchen range, hood, and oven

    Bray & Scarff - Outside view of the Bray & Scarff appliance store building with a red sign located in Annapolis, MD

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    Outside view of the Bray & Scarff appliance store building with a red sign located in Annapolis, MD

    Welcome Home - kitchensupplies - Updated October 2026

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