I truly don't understand how this location continues to offer mobile ordering and curbside pickup…read morewhen they appear to have no idea how either works. For context: I live in Cecil County, about 35 minutes away, have a fussy toddler who hates being removed from her car seat, and I'm also dealing with a recent injury. That's why I place mobile orders. I also like to confirm items are available before committing to a 70-minute round trip. This should not be a controversial concept. Every. Single. Time. I place a mobile order at the Chestertown store, there is an issue, always involving the same young gentleman at customer service. The routine goes like this: * I check in on my phone * I wait 15+ minutes * He finally comes outside and asks if I actually have an order * Asks my name * Goes back inside * Comes back out and asks what I'm here for * Returns inside again and eventually brings out my item after nearly 30 minutes of waiting in total Tonight was the final straw. After waiting an extended period of time, I was told that they didn't have an order for me, despite the fact that I had: A confirmation number An email saying my order was ready for pick up Email reminders telling me to pick it up by 1/1/26 Turns out they've apparently been out of pelletized bedding since earlier in the week. Information that would have been helpful when I ordered on Monday. When I asked why I never have issues at other Tractor Supply locations (Middletown, for example, is flawless), the employee was extremely rude and actually suggested that I should just go to the Middletown store instead. Incredible customer service strategy. I then called the store to speak with a manager and was routed to the assistant manager, who informed me that: * The system would "eventually" refund me * He would not process a refund himself * He would "talk to" the employee * No other solution was offered That's it. That's the help. I typically purchase 200-300 lbs of chicken feed per month on top of bedding, cat food, etc., but I'm done wasting my time, gas, and patience here. I'll be switching to Chewy, who somehow manages to understand inventory, communication, and basic courtesy. If you value your time, rely on curbside pickup, or expect employees to know whether an order exists before asking you three separate times, go to literally any other Tractor Supply location.

In November 2022 I purchased a pump for approximately $129. With 2 year protection plan that starts…read moreafter the 2 year mfg warranty. November 2023return non-working pump to be told I never purchased the plan and no warranty. Purchased 2nd pump Nov 2023. With one year warranty to start after 2 year warranty. Returned non-working pump April 2024. Was told I had no purchase history and the receipts and service plan was lost. Called protection plus, and received both dates of purchase. TSC could not locate still. Mgr Kristi was insisting that I must repurchase the protection plus plan, I had yet to ever use. That didn't make sense, but she at least returned this one pump. I then contacted corporate. In under 48 hours district mgr Alex strange reached out, and listened to my issues, and offered me a simple solution that made this all better. A full refund of both pumps and protection plans. He as well made sure I saved his number for any further needs. Huge shout out to both Geoff and Heather, they truly are awesome folks whom enjoy helping customers and have a wonderful personality. Thanks again Alex. Mgr Kristi has a few improvements to make IMO as a gm. With customer relations and understanding TSC policies. Otherwise this would be a 5 star.

Changed owners. It used to be my favorite for shopping local house decor. Yes, I know it a hardware…read morestore. I used to love going with my husband because there was always something nice to buy for myself. Now - I don't go. Home decor items are not unique - it's stuff you can get anywhere. Cheap stuff but over priced. Previous owners had it nicely stocked with hardware and home decor. They changed the check out- slower check out. New employees that aren't as helpful. No one asked if we needed help. Always had a friendly smile and hello but that's gone too. It's just another box store.

This is your complete hardware and garden center for this area in Eastern Maryland. A wide…read moreselection of garden supplies, plants, trees are displayed outside all around the parking lot and in the terrace areas. Inside is a complete array of tools and hardware for the DIYers and contractors. Their huge tank of propane in the rear supplies most of the area's needs, so said an employee.

There is nothing that can compare to a real old-fashioned hardware store such as this. On top of…read morethe basics and much more, you can get individual helpful advice here. They know so much and can tell you just what you need to finish a job. The people here are friendly and dedicated. Recently in large home improvement stores, I cannot find anyone to help me. That's another reason to love Millington Hardware. as soon as you pass through the door, you will be greeted and asked how they can help. The prices here are surprisingly low also. These are the reasons why I visit this store on nearly every trip I make to this area of Maryland!

Coming here makes me miss the pre-big box store days. Great selection from a friendly staff who…read moreknow your name. Show your kids how stores used to be!

Not good, staff repeatedly ignored my questions and proceeded to start conversations with other…read morepeople.

Cheryl was awesome!!!! Very helpful. She helped me get materials to fix scratches on my door.read more

I love going here it reminds me of my grandfather. Staff are helpful and friendly. Gotta skedaddleread more

You can't beat this place. The staff is friendly. They're helpful. They walk you to whatever it is…read more You need to carry it back to the register for you. Don't take it to your car. If you need them too you don't get service like that at Home Depot or Lowe's.

More like a five and ten cent level store. Good for a quick drop-in for a box of nails, or a paint…read morebucket, but not a real hardware store as compared to Lowe's or Home Depot. Also, the boy who sits by the key cutting section doesn't understand tools or product specification requirements. Wouldn't recommend for real hardware or tool needs.

Dave is Awesome! He's always got a solution and the perfect tool for what I need to get the job…read moredone!

A great selection, friendly employees, good prices and rewards program. Someone asks to help me…read moreevery time I go in. It's surprisingly a great place for gifts, too!

Edwin was very helpful in describing how to repair my shower problem. He was very kind and patient…read more Daren was great, too!

This new store is great! Have needed a hardware store in this area for forever. Clean, well…read moreorganized, friendly staff that takes all the time you need to help you! Definitely a go to place when I need anything for the house, my yard an especially Grilling!! Recommend 100%!!

Always a friendly staff and they have most products that I want in stock…read more It's great to have a decent non big boxed hardware store in the neighborhood

They had just what I needed! And I had help to the car with…read moremy purchase! A much better shopping experience than at Lowe's of Easton.

Wonderful business. We had our bathroom floor installed by Easton Hardware and it was a great…read moreexperience. Very happy with the results. Professional install and great service.