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    Applianceland

    3.4 (27 reviews)
    Open 10:00 am - 8:00 pm

    Services - Applianceland

    Appliance repair

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    5 years ago

    I service and assistance I received from my salesperson was phenomenal. I highly recommend Applianceland.

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    Ask the Community - Applianceland

    Review Highlights - Applianceland

    On yesterday, (Sunday) January 15, 2017, I had the privilege of visiting Appliance Land with my daughter.

    Mentioned in 4 reviews

    Read more highlights

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    Kudos to Bray and Scarff .. they did the right thing and replaced the refrigerator. Mr. Oates, VP…read moreof Sales, was very concerned, kind, and made it right. Thank you so much. Happy camper again! SalesAbsolutely the worst experience after expecting the best. The customer service was a huge disappointment after having high hopes. I have never dreamed that this dealer (after hearing marvelous reviews from friends Virginia.) Delivery of our refrigerator was sub par .. they leaked water all over my floors after I suggested I place a pad down.. my bad. The door of the Whirlpool refrigerator had a huge dent in it. The plate at the bottom of the refrigerator was damaged. Replacement parts took three months .. really. After new door replaced by B&S the ice maker stopped working and the refrigerator side of the unit stopped working. Their resolution.. wait two weeks until we they could have their repairmen could come out.. ?? Really?? They scheduled independent certified Whirlpool contractor to come in five days .. yes five days no refrig .. he said the B&S repairman broke the control panel.. snd that he'd be back in a week. Our work was to take everything out of the freezer and refrig for 24 hours, unplug the refrig and let the frost build up drop out of the freezer into our floor. After two days with the most miserable customer service imaginable, we finally got service. I've requested s new unit. I'm thinking they are going to have a kid for that out and I'm not going to be happy. The Annapolis store is the absolute pits. Honestly!!!!

    Would not recommend coming here at all. Needed a washer and dryer. Butch lied to me about delivery…read moredates that they would be delivered together. No call or anything that they were coming separate when I postponed the date to get them at the same time. Changed his story multiple times about he told me that but then said it was damaged. Did not give correct invoices with rebate codes. The first delivery crew was fine. The second was just one male who had no idea what and he was doing, could not get the whole washer hooked up, and hooked things up incorrectly 3 times. Was over a 2 hour process for it to be done wrong and he seemed to be under the influence. Had to call my plumber to get it properly installed.

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    I had to come to Best Buy to Geek Squad to see if they had any recommendations to fix my MacBook…read morebefore I considered it demolished (all thanks to these fur animals), and I cannot remember the name of the tech that helped me (maybe Garith** but I think I'm wrong) but he was the MOST helpful. If l have any other tech issues, I would 100% recommend Best Buy Seat Geek. It was easy to make an appointment, and easy to access the department and the assistance they could offer.

    The issues with this company are clearly widespread, but the Annapolis location deserves special…read moreattention because it consistently shows just how poorly this organization is run. Every time I've gone there, the parking lot is practically empty -- usually no more than a handful of cars, and it's obvious most of them belong to employees. Yet despite having almost no customers, the staff behaves as if they're overwhelmed or too busy to help anyone. Getting assistance at this location feels impossible. You practically have to stop someone in their tracks just to get acknowledged, and even then they either walk away and never return or act completely unsure about basic questions. It's not a one‑time issue -- it's every visit, every time. What makes this even more frustrating is that other locations are just as bad, which is why I've ended up driving 20 miles to Annapolis in the first place. Add in the unhelpful online and corporate teams, and it becomes clear that the problem isn't local -- it's the entire company. To top it off, the Google rating is extremely misleading. The store shows four‑plus stars, but when you look closely, many of those positive reviews are coming from employees, not actual customers. That alone says everything you need to know about how disconnected this company is from the real customer experience. Overall, the Annapolis location highlights the company's deeper issues: lack of service, lack of accountability, and a culture that simply doesn't value customers.

    Ferguson Home - Ferguson Home Signage

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    I ordered a set of Subzero and Wolfe kitchen appliances from Ferguson. Heather Watson also helped…read moreorder the products. The delivery & installation process is absolutely the worst possible. You would think the delivery would be free after you spend $25,000 on a refrigerator, stove and a wall oven; but it's not. Installation of Subzero and Wolfe appliances require precise and one of kind electrical plumbing rough-ins, which Fergurson does not communicate on the phone or early. So you are constantly email this lady who has 0 field experience. She becomes a human emailer of the spec sheets, which different trades can interpret sightly differently. To reconcile the difference by talking with trades, Subzero tech support, and Fergerson is a full time job. The after-sale support is email exclusive and absolutely time waster. Fergerson after-sale support obsoletely will not talk to you; they will only email you dumb things one like the spec sheet and ask you dumb questions on the email. Heather called me after I threatened to cancel the order; but she knows nothing about the fine installation detail, sometimes down to 1/16". She promised that a Subzero rep would call me the same day, nobody called me. So I called Subzero tech support. It takes about 24 full working hours to coordinate the installation of 4 appliances. I come from a engineering background, with 4 years of fix and flip experience. I have never spent so much time on appliance installation. If you buy subzero as a luxury product, and you also value time as the greatest luxury possible, then Fergueson is not for you. Fergerson will rob you of your time!

    My wife and I just completed a major, 2 month, master bath renovation with the help of Ferguson…read more We purchased all of our faucets, hardware, custom cabinetry, and tub from the Annapolis showroom location with the help of two SPECTACULAR associate/designers. Heather Watson assisted in the selection of the right faucets, tub, diverters, and miscellaneous plumbing components to make it all work. Being in the contracting line of business I recognize that complex projects can require a significant amount of assistance to make sure they are done properly; Heather nailed it from every aspect from design, pricing, and working through last minute installation issues associated with a custom bath. Dawn Esposito assisted in taking our conceptual drawings of the vanity/cabinetry to a beautiful, yet functional setup that perfectly matched our design. Just as Heather did, Dawn took ownership of the project, worked with me to get exactly what I wanted and got it ready for release from the factory. During installation the few minor questions that surfaced were responded to immediately allowing installation to continue without delay. I would absolutely recommend Ferguson for anyone interested in bringing their dream renovation to life. This is the type of customer service that should be expected and required of all design/suppliers.

    Mr. Appliance of Annapolis

    Mr. Appliance of Annapolis

    (32 reviews)

    Mr. Appliance needs to be your first pick if you value amazing customer service and professional…read morework. After 3months of refrigerator repairs from another company, Mr. Appliance had to take over and immediately diagnosed that the frig is unfixable at the very first visit. Now, what makes them even more exceptional was that Carrie spent a whole week working with LG (horrible service) to relay their findings. We both have been getting the run-around with LG for a week. She did not have to go through that for me and she stuck with me there the end. That's the kind of company that I want to associate with and highly recommend that you do the same!

    Follow up: Mr…read more Appliance still has not given me my 840.00 return, and it is being disupted...they demanded that their technician leave my premises after being on an IPAD (getting facetimed and groomed on how to repair my dryer). Literally technician was on the phone trying to walk him through the repair. I was shocked. When questioned, they asked him to leave my house with no repair done. When contacted by credit card (and they waited until the last possible day to do so, of their 30 day response time), they claim they need to keep the diagnostic fee. This fee usually gets incorported into repair fee. They choose to have him leave when they realized he wa incapable of doing repair...this is picture of him taking dryer parts back with him (first they tried to tell me I kept the parts :). You can not make this up....Have asked /emailed owner to contact me multiple times in past 5 weeks...he HAS NEVER ONCE responded or contacted me in reagrd to the plethora of errors/damages/stealing on their end. Time to give me my money back..Horrific company, personal and professionalism. DO NOT USE.

    Applianceland - homeappliancerepair - Updated May 2026

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