My 18-year-old over-the-stove Microwave died on Wed!!!. Thurs I phoned Applianceland. Copper, in Annapolis, found the model # that was now replacing it. I was concerned re dimensions! Within minutes, he told me it was at the warehouse, that he would email me the quote, and could put me on the Sat. delivery/install/haul away schedule. He phoned to ensure everything was clear, and I gave him my card no. The quote was more than reasonable (I had searched other sites!) By Sat at 11, the microwave had arrived, was installed, and the job finished! The installers were efficient and delightful to deal with! In my long life I have NEVER had such a seamless purchasing experience, and I cannot recommend them highly enough! All in all, it gives me hope that the right way to do business hasn't disappeared altogether. Applianceland, Copper and the installers were very impressive! read more

Initially spoke with Kurt to set up delivery. Carlos and Luis delivered and installed (as well as removed) a dishwasher and refrigerator. They were personable and professional, as well as arriving right on schedule! I have no complaints. Highly recommend! read more

I purchased a new GE refrigerator in Dec. The installation removal of the old frige was flawless. They took great care with our hardwood floor and so far we are pleased with our counterdepth french door refrigerator. I would use them again. read more

Fantastic experience purchasing three appliances on Monday and having them delivered on Thursday. Dette really listened to our needs and helped us make the right choice. Darryl and Queshawn were top-notch professionals delivering the appliances -- no dings, bumps or scratches. They didn't leave until they were comfortable knowing everything was hooked up and working properly. We are extremely pleased with the service. read more

horrible customer service! Once they sell you appliances they wash their hands of you. might be worse then Home Depot... my washing machine starting having issues 6 months after purchasing and offered to do nothing read more

Annapolis, West Street. Copper educated us that Bosch did not have the features we wanted. He was very professional and very effective. We had pleasant social chit-chat, but got our order placed in a pleasantly short time. Installation was done by Jolly and Q. More pleasant social chit-chat while they did the installation, but with no wasted time. Jolly found a missing part in the old electrical installation that was not to code, and was dangerous. We are happy customers. read more

We brought over $8000.00 worth of appliances for a kitchen remodel. The dishwasher came and didn't work right out of the box. Appliance Land will not replace the dishwasher. They want to repair it, ok but wait the part is not available. My 67 year old wife cries every time she does dishes by hand for over a month. Don't buy from them and don't buy KitchenAid. I would like like to remove this review. It's just a matter of getting a hold of the right person.Talked to Chris the general manager and the problem was resolved the same day.The new dishwasher is coming this Saturday. Thanks Chris. read more

I've purchased several appliances from Appliance Land in Annapolis over the years and have always been extremely happy with their products and service. The staff is extremely knowledgeable and have helped me purchase items based on my personal needs instead of a high price item to make them a profit. As in the past, my experience yesterday was superior and compelled me to write my first review. Not only did the staff accommodate my requested delivery time but Darryl and Que who delivered and installed my refrigerator went over and above what would be expected or required in their customer service. Before they installed the refrigerator, they thoughtfully wiped down the underside of the overhead cabinet as well as the sides of the adjoining kitchen cabinets plus they cleaned the kitchen floor where the refrigerator was to go as well as the adjacent floor space. One really could not ask for any better customer service. I would recommend Appliance Land to anyone in need of a household appliance. I've always appreciated the customer service from the entire Appliance Land team but yesterday's experience made me a loyal customer for life! read more

This review is based solely on customer service. They have ample products to choose from. The staff is rude. In 2021, I purchased several replacement appliances for my kitchen. It took well over a year to get the refrigerator. The owner's son was my point of contact. He was wonderful at creating excuses for the delay. When I finally got someone to listen, my order had been cancelled. Seems to me a computer click would have determine that sooner than the 8 months it took to find that out. Today, I called for service. I misspoke the brand name & was spoken to like I was stupid. I hope & pray I never have to deal with them again. read more

This business is dishonest! They like to change receipts when jobs weren't completed and paid in full. Dette Keany assured me that if I had the appliance delivered, they would return for the installation. The only reason I agreed to delivery before my project was finished because Dette Keany stated her warehouse was full. Despite my readiness concerns due to permitting and project delays caused by Covid, I agreed to the delivery with the understanding that installation would follow. However, the promised work was not completed as agreed. I reached out to the company and spoke to two managers Jerry Walker and Kuert(Rockville manager) and they stated that it's just a plug in job. I was insulted that they thought I would pay for installation to just plug in my refrigerator. I had to hire a contractor to install the refrigerators which is a big task for a Frigidaire 66 inch refrigerator & freezer. If you use them make sure you have them sign your contract and do NOT pay in full until the job is fully complete!! read more

Buy elsewhere. We spent over $3k on washer and dryer. It took FOUR deliveries to get a dryer that was not damaged. The laundry room walls in our brand new build home were damaged during delivery. Never once we're we offered anything for the inconvenience of the FOUR deliveries that required us to take off work. No weekend deliver offered. Now, we have to pay someone to fix the damaged walls. read more

Do not buy from here! I bought $2,000+ worth of appliances from this store. They set it up and left, but the appliances don't work! I have called numerous times and they keep saying that they will come out to fix it but never do. It's been over two weeks. I spent $2000+ on appliances that don't work, and this company is not helpful. This company will rip you off! read more

Jerry and the entire team at Applianceland were one of the few bright spots in an otherwise aggravating renovation. We bought all of our appliances, cabinets, and countertop from them. When one section of counter wasn't cut right and was holding up the install of our backsplash, Jerry personally picked up the new piece and came to our home to install it - after hours! He also bent over backward to chase our refrigerator, which took 15 months to deliver thanks to the current supply chain nightmare. They were all great to deal with and we'd go back in a heartbeat. read more

We made a recent purchase of a Kitchen aide dishwasher from this Appliance Land location and received outstanding service from both the sales team and the installation team. The sales representative, TJ, did an excellent job helping us hone in on a dishwasher that met our needs while also matching the look of our current appliances. The Appliance Land installation team did a great job installing our new dishwasher during the COVID-19 pandemic. The installation team was prepared with gloves and masks and made a quick transition from old to new in 30 minutes. We have made multiple purchases from this Appliance Land location and we are very pleased with their sales and support. I would recommend considering them for your next purchase. read more

I also had problems with this company. They are not accredited by the better business bureau. Run don't walk away from this store. Bad customer service and they add a lot of money to the delivery and setup. read more

I service and assistance I received from my salesperson was phenomenal. I highly recommend Applianceland.

We have been working to purchase a cooktop from ApplianceLand since May 2022. The sales department has been unprofessional and unprepared to accommodate our purchase. Appointments have not been kept by the store, promises to have the project completed keep being pushed back, and sales order promises have not been met. It took the company 2 appointments just to measure the cooktop, 4 months to order the cooktop, another 2 months to install the hood. At this time we are still waiting for the filler piece to be installed. The store made 2 appointments to install the piece only to not show up on either occasion. I have gone to the store in person, called, and emailed and am now being ignored. We would like for the project to be completed as we have been waiting for 9 months to have a functioning cooktop. We were promised a completion date several months ago so we wouldn't have to wait for the store to order the cooktop we originally ordered and instead sold us a cooktop that was in stock. The store also promised that the entire project would be completed in October 2022; we are still waiting. read more

Good price and professional sales people The delivery people were very good too. However, the 1st refrigerator was damaged. We scheduled for a replacement and the 2nd unit arrived on time but was also damaged. The 3rd attempt resulted in yet another damaged unit. I called for the owner ( or at least I was told she was the owner) and she never had the professional courtesy to return a call. I ended up keeping the 1st damaged unit. Everyone I dealt with was great, except for the owner. She must think she's too good to interact with her customers. I won't buy from them again, only because of her. read more

I went to Applianceland as my microwave died I worked with TJ who is very knowledgeable and helped me pick out the correct microwave to match my range it was delivered the next day the two gentlemen who installed it were excellent they were efficient and quick I would definitely go back there again for any other appliances read more

Purchased a KitchenAid stove, hood, dishwasher & refrigerator all in black stainless steel from Applianceland, Annapolis, Maryland. Thought purchasing these items at a smaller retail store would provide us with more personable & responsible service -- however, we are finding out this just isn't true. At the time of sale, service was pretty darn good. The salesperson spent a lot of time with us as we decided on what purchases to make -- there was a lot talk about rebates, best prices, superior customer service on the appliances after items are purchased. It all sounded pretty good. Let's fast forward to delivery time -- OMG!! The gentlemen who delivered the items not only complained about how far we lived, but also left our house with our refrigerator not properly installed. They eventually came back and corrected their errors. Still not perfect installation, however -- we're still struggling as one of the refrigerator doors hits a cabinet door & is causing damage. I have called and emailed the store a several times regarding assistance with some problems we are having with the refrigerator and stove -- the salesperson we've been dealing with offers little help. It's been very frustrating to be dealing with the same problems since August 2018 and we're now heading to the month of February. Very disappointing shopping experience and customer service from this establishment in Annapolis, MD. I would not recommend them ... to anyone ... ever. read more

We went to Annapolis Appliance Land and thought we received good service. We bought a stove and the salesman sold us all kinds of installation services claiming that they had a master plumber who would to do them. At the 11th hour he called and said that their plumber did not come to our part of the county. Also he assured us of a week delivery but it turned out to be two and he said that the first stove was damaged. Then he got us a Rotor Router plumber and left us on our own. We were initially motivated by an early delivery which did not pan out. read more

On yesterday, (Sunday) January 15, 2017, I had the privilege of visiting Appliance Land with my daughter. I had never heard of the place. Upon arriving they greet you with a nice smile which I was so impress. OMG the outstanding Customer Service that they provide is over the edge. Kudos to Chris. My daughter purchased the 4 piece pkg deal , and I am ordering my stove from then as well. I was surprised to learn how genuine the staff really is. Oh one last thing from this point I need not to shop around anymore from store to store. My daughter and I discussed how important it is to contribute to the overall betterment of the internet. Again thanks CJ read more

I purchased a stove top and the entire ordeal was a disaster. The stove was ordered and was supposed to come in in three weeks. I delayed installing granite in order to wait for the stove top. I called three weeks later and was told that it wasn't put into the system right so they did not order it. . It then when installed A few weeks later, they cut a gaping hole in my floor all the way through to the basement and left it that way. Then they installed the ventilator wrong but lied about it and said that because of safety issues the 2019 regulations won't allow you to hold it for three seconds and it go up automatically, you now had to hold it the entire time as the Ventilator rose. I called KitchenAid when they left and found out that this was a lie. They then sent out a KitchenAid rep who said he couldn't do the work unless we paid in advance. Since It wasn't installed right from the beginning and never used, we shouldn't have been responsible for any additional cost. We then waited another long week for this to get straightened out. When the plumber came to hook up the gas, which we had paid Applianceland to do, he found that when they installed the cooktop they illegally moved the gas lines. This was another hassle about who was going to pay for the plumber to repair what they had messed up. We Had already paid appliance land for the installation of the stove including the cost of a master plumber for the gas. So in summary, they took our money Up front but did not order or deliver the stove on date promised, Installed both the gas and the ventilator incorrectly, lied about the raising of the ventilator which they had installed incorrectly, left a gaping hole through our cabinet, kitchen floor and basement ceiling. They took no responsibility for any of this and we had to plead to get the installation corrected at no additional cost to us. We did have to pay a carpenter to fix our kitchen floor, cabinet and basement ceiling. This debacle delayed the laying of our granite and left us without a kitchen for six weeks longer than necessary. I will never use applianceland again read more

Our dishwasher melted down. Unrepairable. I got the name of Applianceland from my trusty repairman at Appliance Doctor on Generals Highway. I found an affordable Kitchen Aid dishwasher similar to mine. The two men who delivered it, "Tony" and ""Joe", were especially noteworthy, Not only were they polite and prompt, they worked together seamlessly--pulling out the old one and installing the new one--quickly, yet carefully, in a well rehearsed partnership. The whole process took no time. I was impressed with my experience at Applianceland and will replace my failing appliances there every time. read more

just purchased 4 new kitchen appliances from this company and had them installed. There are some problems with the installation but Applianceland has washed their hands of this and said it is up to me to correct the installation problems. Poor after sale customer service,would not recommend them. read more

We just had a washer and dryer delivered and I am doing my first load of wash -- so far so good. The delivery team Tony and Joe work exclusive for Applianceland. The quality was excellent. The store delivered a replacement stove--Kitchen Aid, the first one the broiler would not stay lite. After two service calls the store and manufacture replaced it with a brand new appliance. Thank you so much we have used this store to replace every appliance in our new kitchen. Luke and Chris are wonderful to work with. read more

Aaryn helped with the design of my kitchen and from start to finish I couldn't be happier. Great communication which is a key and attention to detail was fantastic! read more