My 18-year-old over-the-stove Microwave died on Wed!!!. Thurs I phoned Applianceland…read more Copper, in Annapolis, found the model # that was now replacing it. I was concerned re dimensions! Within minutes, he told me it was at the warehouse, that he would email me the quote, and could put me on the Sat. delivery/install/haul away schedule. He phoned to ensure everything was clear, and I gave him my card no. The quote was more than reasonable (I had searched other sites!) By Sat at 11, the microwave had arrived, was installed, and the job finished! The installers were efficient and delightful to deal with! In my long life I have NEVER had such a seamless purchasing experience, and I cannot recommend them highly enough! All in all, it gives me hope that the right way to do business hasn't disappeared altogether. Applianceland, Copper and the installers were very impressive!

Initially spoke with Kurt to set up delivery. Carlos and Luis delivered and installed (as well as…read moreremoved) a dishwasher and refrigerator. They were personable and professional, as well as arriving right on schedule! I have no complaints. Highly recommend!

I ordered a set of Subzero and Wolfe kitchen appliances from Ferguson. Heather Watson also helped…read moreorder the products. The delivery & installation process is absolutely the worst possible. You would think the delivery would be free after you spend $25,000 on a refrigerator, stove and a wall oven; but it's not. Installation of Subzero and Wolfe appliances require precise and one of kind electrical plumbing rough-ins, which Fergurson does not communicate on the phone or early. So you are constantly email this lady who has 0 field experience. She becomes a human emailer of the spec sheets, which different trades can interpret sightly differently. To reconcile the difference by talking with trades, Subzero tech support, and Fergerson is a full time job. The after-sale support is email exclusive and absolutely time waster. Fergerson after-sale support obsoletely will not talk to you; they will only email you dumb things one like the spec sheet and ask you dumb questions on the email. Heather called me after I threatened to cancel the order; but she knows nothing about the fine installation detail, sometimes down to 1/16". She promised that a Subzero rep would call me the same day, nobody called me. So I called Subzero tech support. It takes about 24 full working hours to coordinate the installation of 4 appliances. I come from a engineering background, with 4 years of fix and flip experience. I have never spent so much time on appliance installation. If you buy subzero as a luxury product, and you also value time as the greatest luxury possible, then Fergueson is not for you. Fergerson will rob you of your time!

My wife and I just completed a major, 2 month, master bath renovation with the help of Ferguson…read more We purchased all of our faucets, hardware, custom cabinetry, and tub from the Annapolis showroom location with the help of two SPECTACULAR associate/designers. Heather Watson assisted in the selection of the right faucets, tub, diverters, and miscellaneous plumbing components to make it all work. Being in the contracting line of business I recognize that complex projects can require a significant amount of assistance to make sure they are done properly; Heather nailed it from every aspect from design, pricing, and working through last minute installation issues associated with a custom bath. Dawn Esposito assisted in taking our conceptual drawings of the vanity/cabinetry to a beautiful, yet functional setup that perfectly matched our design. Just as Heather did, Dawn took ownership of the project, worked with me to get exactly what I wanted and got it ready for release from the factory. During installation the few minor questions that surfaced were responded to immediately allowing installation to continue without delay. I would absolutely recommend Ferguson for anyone interested in bringing their dream renovation to life. This is the type of customer service that should be expected and required of all design/suppliers.

Two young and knowledgeable techs showed up on time to fix the dishwasher. Which of course was no…read morelonger malfunctioning. They determined that water had leaked and gotten a sensor wet, checked all the connections, ran a partial cycle, and repositioned the unit slightly to help prevent any future leaking. They then routed the drain line more efficiently and even corrected a small water filter leak they noticed while putting items back under the sink. We will definitely use Appliance Guys again if needed.

We had a great experience with Appliance Guys! From contacting the local office to the quick,…read morescheduled ,assessment and repair of our dishwasher. Sam our repairman was efficient and friendly. Before you give up on a broken appliance call them first.

I had to come to Best Buy to Geek Squad to see if they had any recommendations to fix my MacBook…read morebefore I considered it demolished (all thanks to these fur animals), and I cannot remember the name of the tech that helped me (maybe Garith** but I think I'm wrong) but he was the MOST helpful. If l have any other tech issues, I would 100% recommend Best Buy Seat Geek. It was easy to make an appointment, and easy to access the department and the assistance they could offer.

The issues with this company are clearly widespread, but the Annapolis location deserves special…read moreattention because it consistently shows just how poorly this organization is run. Every time I've gone there, the parking lot is practically empty -- usually no more than a handful of cars, and it's obvious most of them belong to employees. Yet despite having almost no customers, the staff behaves as if they're overwhelmed or too busy to help anyone. Getting assistance at this location feels impossible. You practically have to stop someone in their tracks just to get acknowledged, and even then they either walk away and never return or act completely unsure about basic questions. It's not a one‑time issue -- it's every visit, every time. What makes this even more frustrating is that other locations are just as bad, which is why I've ended up driving 20 miles to Annapolis in the first place. Add in the unhelpful online and corporate teams, and it becomes clear that the problem isn't local -- it's the entire company. To top it off, the Google rating is extremely misleading. The store shows four‑plus stars, but when you look closely, many of those positive reviews are coming from employees, not actual customers. That alone says everything you need to know about how disconnected this company is from the real customer experience. Overall, the Annapolis location highlights the company's deeper issues: lack of service, lack of accountability, and a culture that simply doesn't value customers.

Very responsive and affordable priced. Most of the appliance repair companies either never call me…read moreback or never show up. I'm so glad that we found John to replace our washing machine pump!

John was terrific. He owns the company and takes great pride in his work. Very knowledgeable and…read moreprofessional guy. Explained everything about why our dishwasher was clogged up. Was in and out inside of two hours. Super nice person as well. Be sure to ask how he came up with the name "Evolve" :) We will use Evolve from this point forward for all of our appliance repair.

Mr. Appliance needs to be your first pick if you value amazing customer service and professional…read morework. After 3months of refrigerator repairs from another company, Mr. Appliance had to take over and immediately diagnosed that the frig is unfixable at the very first visit. Now, what makes them even more exceptional was that Carrie spent a whole week working with LG (horrible service) to relay their findings. We both have been getting the run-around with LG for a week. She did not have to go through that for me and she stuck with me there the end. That's the kind of company that I want to associate with and highly recommend that you do the same!

Follow up: Mr…read more Appliance still has not given me my 840.00 return, and it is being disupted...they demanded that their technician leave my premises after being on an IPAD (getting facetimed and groomed on how to repair my dryer). Literally technician was on the phone trying to walk him through the repair. I was shocked. When questioned, they asked him to leave my house with no repair done. When contacted by credit card (and they waited until the last possible day to do so, of their 30 day response time), they claim they need to keep the diagnostic fee. This fee usually gets incorported into repair fee. They choose to have him leave when they realized he wa incapable of doing repair...this is picture of him taking dryer parts back with him (first they tried to tell me I kept the parts :). You can not make this up....Have asked /emailed owner to contact me multiple times in past 5 weeks...he HAS NEVER ONCE responded or contacted me in reagrd to the plethora of errors/damages/stealing on their end. Time to give me my money back..Horrific company, personal and professionalism. DO NOT USE.

Came here to support home depot rather than Amazon. My experience confirmed why I prefer Amazon…read more With one exception, the employees ranged from unhelpful to downright rude. I've been to other home depots that are helpful and friendly, but not this one. I recommend going to a different location or different hardware store.

I was in the home depot this morning for some pavers, stone dust and bags of gravel. You'd of…read morethought that this employee who was on his phone,would have offered help loading these items into Mt truck,but instead didn't even look up. This happened a couple of weeks ago when I got mulch, the cashier told me to go around to where the mulch was in the parking lot,I waited over 10 minutes. Hire better people or train them for the job.

After considering bids for a dishwasher issue we were having we had Sunny come out and take a look…read morefor us. What drew me to Expert Appliance Services was their stellar rating here and customer satisfaction. Everything was quick and efficient and the problem for now appeared to be minor. I appreciate the effort Sunny took in coming out and helping us. In the future we will definitely come back to the company for when it necessary to help us fix whatever may break next!

Technician came in promptly and on time, spent a good amount of time diagnosing, and ordered parts…read moreto return and repair, which he did with the same diligence.

Found my new favorite store in Annapolis. I was absolutely thrilled with the items purchased…read moretoday, including 3 original pieces of art, and a Tibetan bell set. Matt and his team were wonderful to work with. The value was absolutely tremendous. I will certainly be back for more.

This place is an absolute hidden gem! I would NEVER have guessed it was back there! I Googled for…read morethrift stores and it came up, so my friend and I went. It's definitely NOT a thrift store, it's a small, cozy, curated vintage store. Things are not thrift store priced, and they shouldn't be. The items there are all very good quality and there are so many unique pieces! Though I wasn't in the market for the types of things they carry today, I will definitely be going back there in the future. What a VERY cool place!! And the lady working there (I'm guessing the owner?) was very nice. All in all, a great experience.

I came here for a last minute Christmas gift (my aunt wanted gardening gloves), and immediately i…read morewas greeted by multiple very nice employees. They went out of their way to show me different options and selections. It was Christmas Eve, I felt really bad about stopping in right before closing but everyone i spoke too was extremely nice and helpful. The gloves i got were nicely priced and really pretty as well.

Great place, well stocked with knowledgeable, friendly staff. And the military discount is also…read moregreat!!