note: this review is for Annapolis, MD, not for California as shown In location. Don't know why it's wrong. This review is specifically for the store at 55 Forest Plaza in Annapolis, MD. My husband is recovering from a stroke. We just moved to Annapolis and were shopping for a number of items a few days ago, having some difficulty navigating the store and the inventory which of course is enormous. A sales associate whose name is "Duke" helped us find everything we needed, going out of his way to get exactly the right things. He also took care that my husband could stop and rest while he went to locate the items. He was patient and kind as well as helpful and efficient, qualities we don't often see in a large store. We will look for him again when we shop here. read more

Came here to support home depot rather than Amazon. My experience confirmed why I prefer Amazon. With one exception, the employees ranged from unhelpful to downright rude. I've been to other home depots that are helpful and friendly, but not this one. I recommend going to a different location or different hardware store. read more

I was in the home depot this morning for some pavers, stone dust and bags of gravel. You'd of thought that this employee who was on his phone,would have offered help loading these items into Mt truck,but instead didn't even look up. This happened a couple of weeks ago when I got mulch, the cashier told me to go around to where the mulch was in the parking lot,I waited over 10 minutes. Hire better people or train them for the job. read more

The Home Depot - Employee ignoring customers while on phone - Nurseries & Gardening Near Me - Annapolis, Maryland

Unsatisfied Customer, September 20, 2025, I purchased a new washing machine (approximately $900) from your store. It was delivered to my home on September 2025, by J.B. Hunt Transportation, your contracted delivery company. During installation, one of the delivery technicians zip-tied the washer hose to my PVC drainage pipe and, in doing so, dislodged the PVC connection at the base, where it connects into my home's plumbing. The technician acknowledged the damage and told me I would "just need to call a plumber" because he could not test the washer cycle. This left me with a brand-new washer that could not be used. Immediately after the delivery, I called the Annapolis store and reported the incident. I was told someone from the appliance department would call me back, but that never happened. I followed up several times. A week went by without resolution, forcing me to spend additional money at a laundromat while my new washer sat unused. When I finally reached a store manager, he was initially responsive and requested the washer model, serial number, and purchase details several times. He assured me that the issue would be referred to the claims department and that I would receive a call by the following Tuesday. No one ever contacted me. After waiting again with no response, I went to the store in person and waited nearly 20 minutes before someone came out. He informed me that "there's nothing we can do" and that I would need to contact the Home Depot claims department myself. I was then directed to contact J.B. Hunt Transportation, who supposedly handled the claim. I later received an email from Home Depot's claims department instructing me to contact J.B. Hunt directly, stating, "for further inquiries, please contact J.B. Hunt." This effectively ended Home Depot's involvement in my situation. At that point, I had no choice but to use my own separate service agreement through Constellation Home, which I pay for monthly. I contacted them, explained what had happened, and received excellent customer service. They immediately scheduled a repair appointment . However, I should not have had to rely on my own paid service contract to correct damage caused by your delivery team. Because of this entire ordeal, I was forced to take two days off work -- once for the original washer delivery and again for the Constellation Home plumbing repair. This situation is unacceptable. Home Depot contracted J.B. Hunt as a delivery partner and offers their service as part of the appliance purchase experience. As such, Home Depot remains responsible for ensuring that customers receive their appliances in working order and that any damage caused during delivery or installation is resolved promptly and professionally. Home Depot promotes the values of "Doing the Right Thing," "Taking Care of People," and "Providing Excellent Customer Service." Unfortunately, my experience reflected none of these principles. Thank you for your attention to this matter. I hope Home Depot will uphold its stated values and resolve this issue promptly and professionally so that no other customer have a shared experience. Sadly, I will not be giving a satisfactory review or favorable social media post. read more

Let me start by saying I have had one positive experience at the store. My husband and I purchased a washer dryer set and the gentleman who helped us was beyond amazing. His customer service and fallow through was top notch. However, considering my husband and I have been there several times since then and not had the same kind of positive experience, I think that was an isolated incident. Today he and I went again because we needed lumber. Our first point of contact in that department was very helpful and friendly. However, they were apparently short staffed on personnel that was forklift qualified. So, along with several other customers, we had to wait until the one single person who could operate a forklift was available to help get some product down from the air for us. While we were waiting, this did not stop us from being able to hear him interact with the other employees and all of them were complaining on how things " weren't their job". I fully appreciate that we all have days at work when we are frustrated and we might have issues. However, discussing them in the open, for customers to hear, is completely and utterly inappropriate. After an hour we were finally able to get the items that we needed and leave. We only stayed because going to another store would have taken us the same amount of time in travel and getting our items. Management needs to explain to their employers about, no matter what this situation may be, the employee should not complain an earshot of customers. read more

After having keys made at another location I visited this one to have another key made. Three employees greeted me offering assistance. I was escorted by one to another gentleman that actually cut the key. All of the young men were very respectful, with pleasant attitudes. So many employees today act as if they don't want to be there or it's a bother to wait on a customer. These guys actually made me feel like they valued me as a customer by being so attentive. After the key was cut and I was exiting the store they even asked of I needed anything else and wished me well. I would give Employee of the month to all of them! Oh, BTW, yes the key works! read more

I wrote an earlier review for a kitchen appliance purchase, which was a positive experience. However, my regular experiences in this location are not as good as they used to be. They are now practically forcing everyone to use self checkout. I have no objection to that some of the time, depending on the items I need. But yesterday, as I approached the checkout, there was one guy out in the aisle funneling people to certain stations. As I completed my transaction, I noticed 4-5 other workers just standing around chatting. So much for customer service. Instead of having a pleasant exchange with a cashier, where I might ask questions, I get to do the work myself and watch their staff hang out and socialize. Disappointing. read more

The Home Depot - Nurseries & Gardening Near Me - Annapolis, Maryland

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Not sure why I shop here over the other store on Defense Highway (which is definitely not a highway). This Home Depot location has most of the essentials but it's basically the overstock of the other store. It's a smaller, hectic, scattered store focusing on items for the contractors. The employees are very friendly and seem to be more customer "focused" than the Defense HWY location. I also need to add that the parking lot sucks. It is all down hill from there. Door-ding heaven and just bad feng-shui all the way around. Sorry. read more

Had to pickup a few 8'x4' sheets of 1/4" PVC board for an outdoor kitchen project. Could not find it. Rusty asked if I needed help and he took me right to it. He helped me pick out exactly what I needed and load it on my cart. Great store, very helpful staff. Thanks Rusty! read more

Lately had some time to do some work at my home. Never really found time since moved here couple years ago. And Home Depot is the place I chose to buy staff from (I usually believe in local smaller hardware stores, but this time I needed many things and only Home Depot has it all in stock). Got here Saturday morning. I was one of the first customers here (it quickly got busy here). Went to the tools department. Got a new driller on sale. Very good deal. Got some screws (wish they had someone who could advise). Got some material for woods and walls. Took me a while, but at the end I was able to find everything. About working at home. If you do you will probably agree, you can never really get everything on a single visit. Will be back tomorr read more

The Home Depot - Nurseries & Gardening Near Me - Annapolis, Maryland

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I purchased a freezer from Home Depot in April 2023 which failed in the first 3 weeks of ownership. HD referred me to Frigidaire to repair the freezer and after repeated service visits from a Frigidaire factory service technician, now 3 months later I still have a failed freezer that does not work at all. Frigidaire refuses to declare the unit unrepairable to authorize a refund and has made me wait for months for back ordered parts and technician scheduling. I understand that the process with HD is that the manufacturer handles all repair work but I didn't buy this freezer from Frigidaire, I bought it from Home Depot and I'm asking them if this is OK with them that my new freezer is still dead for 3 months after it failed. I spoke to someone in the HD problem resolution center who promised me they would stay in contact updating me on how they were going to force a resolution and provide me with a refund. They have failed to even do that and it's been two weeks since the last contact from HD saying they were looking in to it. I've asked repeatedly, and escalated this repeatedly for months now to to get this resolved with absolutely no solution offered by HD. I want HD to come and get this freezer and refund my purchase price. For the horrible experience I've been through I feel they should offer a goodwill gesture of replacing the several hundred dollars of ruined food as well. I've been a loyal Home Depot customer for most of my life but if they can't make this right, I can't see how I could ever buy another appliance from them or will strongly recommend to anyone that they avoid HD for appliance purchases. I'm giving them to the end of this month, July, to resolve this or I'll be disputing the charge on my credit card and filing for damages in small claims court. Enough is enough. read more

Dissed st the paint counter. The clerk ignored me to chat with co-workers worker. I asked if he could help me with a can of paint. "I AM BUSY!" he replied. I guess he was waiting on me to go away. Which I did. I felt indulge decor no reason. Bad start to the day. read more

This location sucks for countertops. The rep doesn't answer emails and doesn't prepare for the first meeting and then wasted an hour of my time doing the quoting calculator when I had already done it online. Then, I accidentally leave the sample that I PURCHASED on her desk and never got it back. So I went to customer service to ask if I could please have a free sample mailed since I already bought one and the rep took that sample. And they said no, that I would have to buy another sample and wait the extra week to get it mailed. They are a mess customer service wise. read more

Pickup lockers are only operational during business hours. This completely defeats the entire purpose of the pickup locker. So stupid. read more

The Home Depot - Nurseries & Gardening Near Me - Annapolis, Maryland

1st I purchased this during the Thanksgiving Black Friday sale and thr sales rep forgot to add the mounting brackets that should have been included since it is advertised as a "Stackable Unit". When he canceled the order and recharged the entire purchase it Flagged a Fraud Alarm with my Bank that took weeks to fix and ended up having delayed Auto-Pay on my accounts having to pay LATE FEES. 2nd, the delivery crew arrived and I instructed them bot to hook up the water so I could finish some drywall work. We discussed putting the isolator pads down and they advised using Windex on the floor to make it easier to slide back. The bight of the installation I find parts thrown around my laundry room, manuals strewn about, and the isolator pads on another shelf that were NOT installed. 3rd, I had tipped them 20 dollars for working on a Saturday and ended up spending (2) hours having to clean up all the broken up Styrofoam pieces the completely left all over my driveway and road. I had too clean this all up in 30 degree weather so my neighbors pets would accidentally eat them and become extremely sick or worse. This is absolutely the most ridiculous and horrible experience I've ever encountered on just a single purchase. read more

The Home Depot - Nurseries & Gardening Near Me - Annapolis, Maryland

While my thoughts were posted earlier, I realized that they listed me in the wrong area of the country. The following post is specifically dedicated to the Home Depot located in Annapolis, MD at 55 Forest Plaza. To add to my story, I am now sitting here with a house full of cabinets and kitchen equipment and cannot get anyone from Home Depot to call me back to schedule the install for which I have also already paid for after 3 days and 7 phone calls including both managers. "I really hate the fact that this is the first time that I have felt compelled over such horrible service to write a review but if it helps anyone else avoid the stress and frustration that I have experienced with these guys, then it was worth it.   My husband and I went to home depot in search of a partner to help us with our kitchen renovations which included a complete first level install of new flooring.  We should have seen the signs during the "creation/selection" process of the kitchen when the design representative went out for 3 weeks due to a bad back without a word.  We completely empathize with the bad back as there is nothing worse but at this point, we are trying to make both decisions and plans that include a time line.  All we would have asked for is that someone told us or something as simple as a text message about what was going on.  We had to actually go to the store before we were able to get any answers and there is absolutely no one to help you out if something like this happens so beware.   Several other things have happened including their mis-measurement of our flooring, not telling us that our flooring was being discontinued, delay in cabinet delivery after email and phone call confirmation etc.  If you are expecting anyone to communicate with you as what you would expect to be anything close to a normal response (within a week), forget it - we had to physically go to the store before we could get anyone to respond. Personally, if you are spending $50K plus with a store and an initiative that affect so much of your day-to-day living, I would think that would warrant return phone calls and customer service!" read more

I m a contractor, I buy lumber daily, this home depot on Forest Dr is the worst! Horrible customer service, rude and not professional, especially at the pro desk. One star rating is over rated. read more

I am a business owner and I understand the frustration of working on a holiday, however I take customer service very seriously. One of the other owners had purchased a little giant latter online and had to go pick it up on Memorial Day 5/27/19. I accompanied in hopes of purchasing a new grill as well. I asked on of the employees near the registers if they had the grill in stock and showed her the picture. Although she acted as if I was bothering her, told me she had no idea if it was in stock and did help me find a gentleman who would know. I showed this man the picture of the grill I wanted (the spirit e210) and responded to me as if I were I had ruined his day by asking. He proceeded to tell me it was in a box and would take a while to get down. I was annoyed, but had accepted that I would have to put together my own grill. I said okay that's fine. His mannerisms indicated he was hoping I would say never mind. It made me feel very uncomfortable and as though I was imposing for even being there. SIDE NOTE: At the second Home Depot, on Defense Highway, I later found out that they offer FREE GRILL ASSEMBLY. I was never offered this by this man at all. I'm extremely handy and I enjoy building things, but in this instance I would have felt more comfortable with being AT LEAST extended that option. Regardless I paid for my other things, as well as the grill, took the things out to the truck and went back inside to wait. Sure enough Mr. Nice Guy comes back with the WRONG grill. The Spirit 2 e210. The different being the 2 after the word spirit. This is the second version of the grill I wanted and does not have the cabinet for the propane tank. I stared at the grill in disbelief because not only had I already shown the man the picture of the grill I wanted on my phone, which clearly did not match the picture on the box, but he had been rude to me and I knew I would get attitude for his mistake. He said you don't have to buy it if you don't want it. I politely and uncomfortably told him that was not what I paid for and I would just try somewhere else. He gave a nasty short laugh said okay. I understand it was 6pm on Memorial Day, but if you are unhappy in your work you should find a different job rather than subject your customers to your unhappiness. I went to the Home Depot on Defense Highway after this where the customer service was lacking in that I was ignored, however I did get my grill, but will never shop at another Home Depot from here on out. read more

Do not call the telephone number listed. It is not the local number and sends you to homedepot.com. That's the first annoyance. Second, I placed an online order to pick up in store this morning. It's 5pm and it's still not ready. I will NEVER make that mistake again. I thought it would save time. Instead it cost me a day of workin on my house! read more

I went to HD to pick up some tools. It was nice to see the holiday decorations up and I wanted to grab a "Black Santa" but couldn't find any. The cashier said, maybe they are in the back. Hilarious, but not. read more

The Home Depot - "Santa", can we get some representation? - Nurseries & Gardening Near Me - Annapolis, Maryland

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Kim was very rude when we asked a question, she gave customers attitude.

Kai was extremely helpful in helping me plan out my build the easiest, sturdies and cost efficient way possible! He was very friendly, and funny! He helped me with a diagram and how many boards I need! Only giving 4 stars bc the Wood we picked out together which was $11 and some change rang up to 20 at the register which was annoying but the lady did fix it for me. I'm just happy I was paying attention before I paid! read more

I was looking for a kitchen counter and backsplash - neither of which is my forte. Stacie Wise and Paul Medlin went above and beyond to help me order both. Paul immediately knew the backsplash I should have and, after a month of searching, he was right. Stacie was excellent also in helping me select items I knew nothing about - what the heck IS a bullnose finish? So, that part of the Home Depot in Annapolis was stellar. The rest? Not so much. I've spent 30 minutes on the phone today to try and find out when HD will come measure for the countertop. 3 times now, I got hung up on. The first operator I talked to didn't understand the number 'two' evidently. She kept pulling up someone else's order for fencing and tried to convince me it was mine. UM, not so much. So, for kitchen design? You can't do better than Stacie and Paul. For follow up? Your guess is as good as mine. read more

Nobody answers the phone or responds back to an order status..customer service is definitely below average

Still love this store they went above and beyond to make sure all of my windows looked beautiful and we're done to completion They have the best staff and ppl who come do installation are beyond awesome!! Highly recommend this place!! read more

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I am very disappointment with the lack of professionalism we experienced when trying to get our front door installed through Home Depot. EW Nelson, the front door installer, were very in responsive. Taking over a week to respond to voicemails and cancelling appointments without being able to reschedule for two weeks out. If you need a new front door I would NEVER recommend you do it through this Home Depot or EW Nelson. read more

We ordered two garage doors for over 20,000. I never heard from anyone for measurements and when I contacted the store many times, no one ever returned my call. Cynthia a Coach and Mike a manager were unprofessional and ignorant within their positions. This may be the reason why another Home Depot in the area exists ... to try and keep the customers the one at Forrest Park loses. Cynthia and Mike should not be in supervisory positions overseeing others. Overall the store has nice employees, but these two supervisors cause havoc and lack hood leadership skills. read more

Whenever I walk into a Home depot, I always wonder if this would be the day that I suddenly discover an amazing but dormant talent for upgrading things in the house. Today though, it was all about getting some extra keys made. Key making is so high tech now. There was a machine, the attendant placed the key in, the machine found a match and went to work. The whole process took less than 5 minutes!! Impressive. read more

Moved to the area recently, and of course Home Depot is one of the first stores we went to. It was a good place to start since they have almost everything you might need. what they didn't have is enough people to answer questions and give a good advice. we ended searching online while we were there So what is the point? Overall we found everything we ca,e here to get, bit it took us forever. read more

WARNING Yelp has a glitch the put all reviews together. But some Home Depot store have garbage service & some have good sevice. But Yelp mixes them all together. My experience at (Parole,MD), Home Depot by Outback steakhouse. When I asked an employee for some help loading some plywood because I have had a couple back surgeries. He was acting like why the heck am I bothering him for. And he told me I would be better off with someone else, he made me feel like he didn't want to be bothered. And this employee was rude to boot. So hey I get it, everyone has a bad day so I'll ask the next employee I find. And believe it or not he acts the same way & dumps me on someone else. And you guessed it the next employee I find, acts the same way. Once I got up to 7 employee's I felt enraged & beliitled. And I said to myself what kind of store is this? There employees act like they are there just to hang out & not work. So I said the hell with it. I'm not giving them my business. Because I'm building a house right now & I spend so much money in there stores. I also bought a Ridgid nail gun a few months ago. And it just broke yesterday. It had lifetime warrenty & Ridgid consumer service said to take it to the service depot department at this Home Depot, thats how I ended up at that hell hole. I know it's crazy but the guy in the service department acted acted the same way as the other 7 employees in the store. And I was nice & pleasant to them. He told me I'd be better off going go Glen Burnie. And after 5 to 10 minutes of him trying to turn me away, telling me how bad it's gonna suck for me, paying fees & waiting up to 16 weeks to get back if I'm lucky. Anyways it finally comes out that he doesn't know how to work the computer. He says to come back tomorrow morning for someone who will know how to work the computer. Which I wasn't happy about. I live on the other side of the bay bridge & it's a hike for me to get there. He could have just said in the beginning he didn't know what he was doing & not waste my time. So I left & went to the other Home Depot on Defense highway by Bestbuy. The first person I ask for help, says no problem I got ya & he got the forklift to save my back some pain & save alot of time. And said he would even put load up my truck. At checkout I was telling them how horrible the other Home Depot is. The one by Outback steakhouse. These two stores are run completely different. One is run like the person incharge is on crack & the other store (Defense Highway) is close to 5 star service. When the cashier heard all this garbage I went through he said go get you broken nail gun & go to the service desk. The lady at the service desk listened to me & treated me right. She ended up taking back my nail gun in exchange for a brand new one. So to sum it up the first Home Depot (Parole) is a hell hole with the worst employees I've ever seen in my life. But drive 3 minutes down the road to the other Home depot by Bestbuy has a different manager (thank god) & is run the way you would want a business to run. I tell yeah it take something messed up for me to write a review. But I haven't been mistreated like that in a long time. And to have so many employees acting the same way. There job is to help the consumer I don't care if someone is putting something on the shelf or if there talking to another employee about there weekend plans or someone just doing nothing at all, someone who just doesn't want to be bothered. I will always spend my hard earned money somewhere they treat me with a little respect read more

The kitchen support group was the worst I've ever dealt with. I asked a young lady to help me find some kitchen cabinets from the design department however after only a couple minutes she said that she was to busy to help me and had to continue working on other orders. Wow what a disappointment an employee of Home Depot that specifically works with the kitchen design group could not help find cabinets. I could understand if it was someone from another department saying this lol. read more

Although this is a smaller store, I pass by the one on 450 because the employees at this Home Depot are very friendly. The paint department, especially John is great. We've had to return items we overbought and they customer service desk was extremely helpful and also friendly. read more

Terrible on the floor service as usual. Looking for one small thing, no one in any applicable department to ask. Ask person in next department, "uh, I dunno, you should ask someone in Garden". How about YOU ask someone in Garden for me. After I'd interrupted his YouTubing. Ppl at this location seem to think it's just a place to park themselves for a few hours and do exactly what they'd do at home, to heck with helping any customer when I can just text and do social media like I would at home. Hate even going to Home Depot anymore. read more

Of course everyone has been to Home depot at least once I just wish they would make them all the same keep the isles the same in each store

Would give it zero stars. Understaffed & badly trained. Can't get through to anyone on a phone line. Poorly trained min wage staff who don't care if you're on the phone for 45 min waiting. They'll cut you off while you're speaking mid sentence & transfer your to wrong dept because they won't listen. Ordered a $2k expensive white patio door & took many months just for the wrong one to arrive that was raw wood. Impossible to get anyone to answer a phone or even listen to correct the problem. Very poorly & chaotic store. read more

I've never thought about giving a Home Depot location 5 stars until now. This store, although the smaller option in town, has employees that are not only friendly but KNOWLEDGEABLE! This is a very rare thing in the mega home improvement store world! The lumber people know lumber, the paint people know paint. It's shocking. People actually APPROACH YOU (!!!) and ask if they can help. Coming from Chicago, this was a first. Even at other Home Depots in Maryland, I've felt like Mr. Anderson of Beavis and Butthead fame (if anyone remembers him wandering around muttering "Spanish Tiles? Spanish Tiles?", you rock!). I highly recommend heading here for your home improvement needs in Annapolis. read more

Some employees are not helpful. Yesterday a group of three staffers were in a huddle discussing non-work business. I finally got their attention and asked where the garbage cans were. One man answered "Outside" and went back to his conversation. I was left wondering "Outside where?" Every time I go to HD I'm reminded why I prefer Lowe's which clearly must have a better employee training program than does HD. read more

I'm not surprised the rating is below 3. If you are lucky enough to get someone who can help you the ultimate experience is unfriendly and uncaring. Horrible customer service and rude. very poor experience in appliance department. read more

Went there to have a key cut. Once I found out where the station was, I stood there at least 5 minutes, 3 reps walked by me without a word. I finally asked to get someone to help me, waited 15 more minutes until I finally left. This is the 2nd time I've had a bad experience with this store. I'm done with them, going to my local Ace Hardware. read more

This morning I went into the Forest Plaza Home Depot to get another small pot of specially mixed paint. I was informed that the system for mixing paint was down and it wasn't sure if when it would be up and running again. I left and decided to phone late afternoon to see if it was up again. I waited for 10 minutes while having to listen to endless, irritating chatter and finally a woman picked up the phoned and I asked if the paint mixing system was up again. She replied "I didn't know it was down" and the next thing I knew she put the phone down and cut me off. I phoned back and it is now 15 mins and I am still listening to this endless garbage and bad crackling music. It appears to me at COVID has become an excuse for shocking service - it appears to be the new norm - very sad! read more