Staff and owner are friendly and accommodating. But they need to have their prices competitive with…read moreHome Depot

Bottom Line: Helpful staff and just a nice store…read more The ACE Hardware in Cape St. Claire is the only hardware store where I impulse shop. I enjoy shopping their drink ware like Yeti, interesting rubs and marinades for barbecuing and smoking and seasonal holiday décor. I recently went in to get some pest control spray for my houseplants and before I knew it I was eyeing up Edison light bulbs, cozy leggings and Christmas lights. This ACE carries such a fun variety and the staff is always friendly and helpful.

I've passed by Park Hardware many times and it is in close radius of several spots I frequent…read moreto/from town. Its location is a bit tricky off a main thoroughfare, and parking could be tight on a busy day. I stopped by to look at their hardware selection today. In search of specific materials, I wanted to see what was available. Easy in and out today, with no interaction with staff near closing time. I'll be back as I'm interested in materials for replacements and projects, I need more time to look at options and costs.

I visited Park Hardware a few weeks ago, and it was my first time in the store. I was referred…read morethere by a competitor to refill my propane tank. My husband sent me to get it refilled--a task I don't normally handle. I hadn't realized the store was right off Ritchie Highway (a road I drive often) and had never noticed it before. I was pleasantly surprised by how nice it was. The exterior was beautiful: vibrant flowers and an inviting atmosphere. Unfortunately, as soon as I walked in with the empty tank, that positive first impression quickly faded. A friendly young cashier greeted me, and I told her I needed a propane refill. An older woman sitting next to her then barked from behind the counter, "Ma'am, you need to take that tank outside." I immediately complied, but the tone felt unnecessarily scolding. There was no greeting and no explanation, just a reprimand as if I should have already known the rules. As I stepped back outside, a young man came over to take the propane tank to fill it. After waiting a moment, I went back inside to pay to help move the process along. Again, the older woman scolded me and said I couldn't pay until the employee called in with the number of pounds filled. A few minutes later, the tank was filled, I paid, and I was on my way--but the negative experience lingered. The interaction was so rude that I called my husband on the drive home to tell him what happened. Under normal circumstances, I would have browsed and likely purchased something else (the flowers had caught my eye), but the vibe was so unpleasant that I didn't want to spend one more minute--or one more dime--in the store. I'm sharing this because you can't assume customers know your procedures, especially first-time customers. Kindness costs nothing, and a brief explanation would have gone a long way. I hope the customer service approach improves.

A great selection, friendly employees, good prices and rewards program. Someone asks to help me…read moreevery time I go in. It's surprisingly a great place for gifts, too!

Edwin was very helpful in describing how to repair my shower problem. He was very kind and patient…read more Daren was great, too!

Came here to support home depot rather than Amazon. My experience confirmed why I prefer Amazon…read more With one exception, the employees ranged from unhelpful to downright rude. I've been to other home depots that are helpful and friendly, but not this one. I recommend going to a different location or different hardware store.

I was in the home depot this morning for some pavers, stone dust and bags of gravel. You'd of…read morethought that this employee who was on his phone,would have offered help loading these items into Mt truck,but instead didn't even look up. This happened a couple of weeks ago when I got mulch, the cashier told me to go around to where the mulch was in the parking lot,I waited over 10 minutes. Hire better people or train them for the job.

Thank you for the offer, Joey. Your team contacted my husband and scheduled a service for the…read morefollowing week. They noted that it looked like our account got switched when he was attached to the other person's financing request. The bummer update-- y'all still no showed and no called us. Truthfully, it's kind of astonishing how bad this was. The charge was also finally reversed... and then charged again ‍ our bank took that last one off.

There was a brief wait in line while a rude customer grumbled about the price of a product he…read moreintended to purchase. Why be rude to the cashier? He didn't set the prices. The teenage boy behind the register was friendly and helpful toward me. I picked up some potting soil bags I had ordered online. The cashier and another young fellow met me in the back and loaded the bags directly into my trunk efficiently and quickly. No issues, great service, and quite possibly the lowest price of the same product compared with other Ace Hardware locations. Prices vary, so definitely shop around.

Fantastic hardware store. Wow. Could you say too much help? Just kidding but I must have been asked…read more10 times if I needed help - but not in an annoying way. A high-end, yet, regular hardware store. These guys and gals who work here know their stuff. Lots of selections and a very good store.

Bottom Line: It's a smallish hardware store but the shelves are packed and the staff is helpful…read more Of course Ace is not going to have the selection of Home Depot or Lowe's, but for basic hardware stuff, Ace is the place and if you are in the SP area, it closer than going to the big box stores. Here's what keeps me returning to this store: - The location in Park Plaza is convenient on my way home. - The have all the basics I need for my never ending home projects. - The staff is always friendly and helpful. Yes, they actually know where to find stuff on the shelves. - Ace's paint brand, Clark and Kensington, has been rated #2 by Consumer Reports. - If they don't have something you need in the store, they probably do offer it online. That means they can order if for you and probably have it delivered to the store with two days. Not surprisingly, their prices are higher than the big box stores but if you join the rewards program and remember to use your coupons, it probably evens out. Also, there are always coupons on the back of the Giant register receipts. Never come in here without a coupon!

I came here for a last minute Christmas gift (my aunt wanted gardening gloves), and immediately i…read morewas greeted by multiple very nice employees. They went out of their way to show me different options and selections. It was Christmas Eve, I felt really bad about stopping in right before closing but everyone i spoke too was extremely nice and helpful. The gloves i got were nicely priced and really pretty as well.

Great place, well stocked with knowledgeable, friendly staff. And the military discount is also…read moregreat!!

The staff at robins Ace Hardware Center couldn't be nicer or more accommodating despite the fact…read morethat they didn't have what I wanted. But there were other things I needed they literally walked me around the store and shopped with me until I had everything except the one thing that I went there to get it. Somebody had told me about a lightbulb that you didn't have to plug the lamp in and I was looking for that and they didn't carry it. I've been back since he picked up a few things here or there and like I said you're extremely helpful and have just about everything except that one lightbulb. Maybe when they read this I will get some.

Terrible customer service!! Buy any lawnmowers, chainsaws , weed eater's, once you walk out the…read moredoor you're on your own, any problems and you're told to call the manufacturer, good luck with that. Will never shop there again!

Walked in with every intention on buying something. the tall man and older woman immediately rolled…read moretheir eyes and audibly sighed. They followed that up with exchanged whispers. Why you ask? Because I have a toddler. He wasn't doing anything bad, He never destroys stores or anything, and we'd never been in this store before. So to me, it was very odd they had such an issue with my child just EXISTING in society... We walked out without purchasing anything and will not be returning. Anyone so rude to me and my family sure as heck doesn't deserve my money. I'm only writing this review to let whoever's in charge of the store know that your employees are openly discriminating based on age (which is illegal.) I'd review your tapes on Saturday July 9th around 11:35.

Everyone was nice. Except for the elderly oversized woman white woman, who showed disrespect for…read morethose of us, who patronize this business. Therefore paying her salary. If you own this business, your disrespectful attitude is the best way to make sure I NEVER return. If not, you should act like this pays your bills, because I will NEVER return. Thanks for listening!

I just had my 40O+ sf deck rebuilt by Johnson Lumber's crew. Project managers Rick and Fraser were…read moreexcellent as was Freddy and his crew. Workmanship was top notch. I was especially pleased with the way they handled change orders. Once the old decking was removed a new problem was revealed. I felt they handled the change order cost very fairly. They went above and beyond to make sure we were pleased.

My HOA contractor gets their cedar siding here. The front desk was very helpful. They were able to…read moreget a us quote and estimated delivery date very quickly. There isn't much in stock, you'll have to place an order an wait a few days for them to get there. It's frustrating that you can only buy them in bundles, and not a specific amount of square feet for siding but its all the same across all of the lumber companies here. These guys just make the experience of learning that a bit less painful.