Last week, I came into the store looking for materials to build a trellis for my cucumber plant. As…read morea first-time gardener, I had absolutely no idea what I was doing. Rick Sr. approached me and asked if I needed help, and after I explained my situation, he patiently walked me through what I would need and how to put it together. Then, possibly noticing the hesitation on my face, he said, "You know what? Give the girl at the front desk your number -- I'm just going to build it myself. She'll call you tomorrow." I was honestly stunned. I had forgotten this level of customer service still existed. Not only did Rick custom-build the trellis for me in a single day, but he charged me an incredibly fair price that didn't begin to reflect the time, care, and craftsmanship he put into it. This experience was such a powerful reminder of why shopping local matters. You can order supplies from Amazon, but you will never get this kind of personalized service, generosity, and genuine human kindness. Businesses like this are worth supporting.

I've passed by Park Hardware many times and it is in close radius of several spots I frequent…read moreto/from town. Its location is a bit tricky off a main thoroughfare, and parking could be tight on a busy day. I stopped by to look at their hardware selection today. In search of specific materials, I wanted to see what was available. Easy in and out today, with no interaction with staff near closing time. I'll be back as I'm interested in materials for replacements and projects, I need more time to look at options and costs.

A great selection, friendly employees, good prices and rewards program. Someone asks to help me…read moreevery time I go in. It's surprisingly a great place for gifts, too!

Edwin was very helpful in describing how to repair my shower problem. He was very kind and patient…read more Daren was great, too!

note: this review is for Annapolis, MD, not for California as shown In location. Don't know why…read moreit's wrong. This review is specifically for the store at 55 Forest Plaza in Annapolis, MD. My husband is recovering from a stroke. We just moved to Annapolis and were shopping for a number of items a few days ago, having some difficulty navigating the store and the inventory which of course is enormous. A sales associate whose name is "Duke" helped us find everything we needed, going out of his way to get exactly the right things. He also took care that my husband could stop and rest while he went to locate the items. He was patient and kind as well as helpful and efficient, qualities we don't often see in a large store. We will look for him again when we shop here.

Came here to support home depot rather than Amazon. My experience confirmed why I prefer Amazon…read more With one exception, the employees ranged from unhelpful to downright rude. I've been to other home depots that are helpful and friendly, but not this one. I recommend going to a different location or different hardware store.

Thank you for the offer, Joey. Your team contacted my husband and scheduled a service for the…read morefollowing week. They noted that it looked like our account got switched when he was attached to the other person's financing request. The bummer update-- y'all still no showed and no called us. Truthfully, it's kind of astonishing how bad this was. The charge was also finally reversed... and then charged again ‍ our bank took that last one off.

There was a brief wait in line while a rude customer grumbled about the price of a product he…read moreintended to purchase. Why be rude to the cashier? He didn't set the prices. The teenage boy behind the register was friendly and helpful toward me. I picked up some potting soil bags I had ordered online. The cashier and another young fellow met me in the back and loaded the bags directly into my trunk efficiently and quickly. No issues, great service, and quite possibly the lowest price of the same product compared with other Ace Hardware locations. Prices vary, so definitely shop around.

My experience started poorly when I purchased a new Traeger smoker from Ace in Severna Park. We…read morehad issues and error codes from the first use and sought assistance from Ace. They directed us to Traeger and that was just an entire joke. This issue has been going on for two months, but Brittany the Manager at Ace refused to give up on us. In a world with terrible service, Brittany was truly a star. She tracked down the Traeger Representative multiple times. When they were non responsive, she escalated to Ace's ownership and pleasantly surprised us. Not only did she drive all the way to Whitemarsh to get us a replacement unit, she also delivered it to our house with a new bag of pellets and a gift card. Honestly, her actions far exceeded our expectations and as locals will bring us back to Ace again and again. Wow! Thank you, Brittany!!

Every time I go there to get harware parts, the guys there try super hard to match what I need…read more That is so crazy awesome! The one time they didn't have exactly what I needed, they called the nearby competitor store and let me know if they had it. If someone's that dedicated to getting you what you need to fix things up, you'd want to go back every chance.

I came here for a last minute Christmas gift (my aunt wanted gardening gloves), and immediately i…read morewas greeted by multiple very nice employees. They went out of their way to show me different options and selections. It was Christmas Eve, I felt really bad about stopping in right before closing but everyone i spoke too was extremely nice and helpful. The gloves i got were nicely priced and really pretty as well.

Great place, well stocked with knowledgeable, friendly staff. And the military discount is also…read moregreat!!

The staff at robins Ace Hardware Center couldn't be nicer or more accommodating despite the fact…read morethat they didn't have what I wanted. But there were other things I needed they literally walked me around the store and shopped with me until I had everything except the one thing that I went there to get it. Somebody had told me about a lightbulb that you didn't have to plug the lamp in and I was looking for that and they didn't carry it. I've been back since he picked up a few things here or there and like I said you're extremely helpful and have just about everything except that one lightbulb. Maybe when they read this I will get some.

Terrible customer service!! Buy any lawnmowers, chainsaws , weed eater's, once you walk out the…read moredoor you're on your own, any problems and you're told to call the manufacturer, good luck with that. Will never shop there again!

I needed some tools for work on the bathtub. Short on time for the project. Normally, I'd go to big…read morebox DIY stores but I didn't want to go to a crowded parking lot & a BIG store. So I tried this local Ace hardware store. Glad I did. Quickly found the tools & supplies I needed. The staff were polite and helpful with useful suggestions. The prices are reasonable. Maybe not always as low as the big stores or online vendors. But this local store provides better service than I find in the big stores.

Walked in with every intention on buying something. the tall man and older woman immediately rolled…read moretheir eyes and audibly sighed. They followed that up with exchanged whispers. Why you ask? Because I have a toddler. He wasn't doing anything bad, He never destroys stores or anything, and we'd never been in this store before. So to me, it was very odd they had such an issue with my child just EXISTING in society... We walked out without purchasing anything and will not be returning. Anyone so rude to me and my family sure as heck doesn't deserve my money. I'm only writing this review to let whoever's in charge of the store know that your employees are openly discriminating based on age (which is illegal.) I'd review your tapes on Saturday July 9th around 11:35.