This is a review based on superb customer service .... given to me when I was not 'their'…read morecustomer! My husband and I are in the process of building a home in NC and that means that many decisions are being made remotely, long distance, and without being onsite. Shortages and delays are common place these days so it shouldn't have been a surprise when we needed to change our countertops from those we originally selected. Cord's Cabinetry carry the same brand countertops offered by our kitchen contractor in NC. I had to visit the Cord's showroom three times in the span of just a few days trying to select a quartz that was readily available ..... in NC! Maggie was there each time and always greeted me with a smile! I explained that I was there simply to look at their displays and that I would not be a customer so I didn't expect anything from them. I didn't want to take up their time, just take up a little space while I looked at their samples. Maggie smiled, nodded, and proceeded to help me find several options that looked nice with our cabinets. She extended this time and assistance THREE TIMES!! You see, after the first two visits whenI took a list back to my contractor in NC, I found out that those quartz products would not be available in time for us. Even when I walked through the door the third time, Maggie came out to greet me and continue to offer suggestions, pull samples, put samples away, help me with photographing options that we were interested in ..... Maggie was what all customer service should be!! If we were local and needed the services offered by Cord's Cabinetry .... I would have no hesitation in contracting them to work with us on our project. You shouldn't either!!

So before I begin, keep in mind that I gave this company several chances to make things right over…read morethe last 3 weeks before writing this. Today was the final straw. So here goes my experience: About a month ago, I went in person to Cord's Cabinetry and asked how much it would cost for measurements of my kitchen so that I could deliver them to my designer. I could have easily taken these myself but my designer said to have them professionally done so that the schematics would be correct with no room for error. So I gave my information to the front desk at Cord's Cabinetry to a lady named Karen who was very kind and accommodating. She said I would receive a call from Mr Cord and could plan a date and time from there. About 5 days later Mr Cord called me back and we set an appointment for a weekday morning before I had to be at work. He came in and did the measurements, I handed him $150 cash which I'm certain they did not report to the IRS as revenue as I did not receive a receipt, and then he left. About a week later, I received an email with an estimate and these pictures (and yes, they were sideways in the email just like they are here). I kindly replied via email saying: "Tue, Feb 15, 5:01 PM to karen Karen, I was hoping to get the measurements so that my designer can do her thing, then I can get back with the cabinets we end up going with etc. Regards, Aaron Krahling" She responded saying that they do not give out the measurements until you make a deposit on cabinets from them, basically extortion in the form of keeping my measurements in order to force me to pay a deposit on cabinets that I hadn't even had the chance to give the measurements to the designer for. This is when I started to get angry. I paid $150 for something that takes less than 10 minutes that I could have done myself and now they won't give me the schematics. I responded letting her know that I needed the measurements to give to my designer. They basically reiterated their statement saying that they would not release the measurements until I made a deposit on cabinets that once again, I had no way at all of knowing what I needed other than what they showed me in the sideways attached pictures. So now I'm pretty upset. I try one last email attempt and Karen responded saying that they do not give out the measurements because then someone could take them to another cabinet company and not use Cord's for the work. Mind blown at this point and at my boiling point, I responded again saying that I paid for measurements and would like them. They wouldn't give them to me and still have not to this day. They finally did give a design of what they could make the kitchen look like but will not release the schematics of the kitchen even though this is what I paid for. Maybe they do good work, I don't know, but this is wrong. When someone pays you for something, you give it to them, not try to hold it hostage to force them to buy more products. I mean, what if I was trying to plan this out for a year from now? The whole thing just doesn't and didn't make sense. Finally, I went back today in person to try to talk to them and they once again said that they do not give out the measurements and I should have told the guy measuring what I wanted if that was the case. I'm not sure what other reason I would ask for measurements for? At this point, I'm so pissed off that I raised my voice and they basically said to take them to small claims court, so I guess I'll have to waste a day of my valuable time just on the principle. I was very angry and I guess next time I see them will be in said small claims court for not providing the service that i paid for. So simple, so sad, STEER CLEAR!

Friendly folks and excellent craftsmanship. Worth every penny, and then some. Excellent delivery…read moreand placement of the shed with their mule tractor, which required quite a bit of skill to navigate the path to the pad. Highly recommended.

Absolutely great! I needed a garage/shed built that would match our current garage and house as…read moreclose a possible: siding, 12x12 pitch shingles, etc. Christopher was ever patient as I worked through the details with him over several visits. Made the calls to several suppliers to locate the siding and shingles. Delivered on schedule and he and Gehman's crew got it sited and leveled. Then added the rest of the roof (roof height exceeded road limits) and I was painting the floor the next (which they can do also). You will get top notch sheds and garages from Gehman's

It started off well, we were installing a kitchen through IKEA, Milos came out to the house and…read moreexplained the whole procedure, he was very nice and went through everything with me. He told us he'd have the plans written up by the following Monday. That was 5/6. We finally got the plans on the 5/17. They said they were booked out and the soonest we could schedule the install would be the end of July, that seemed like a really long time and we had to push back our floor install and painting so we wouldn't be too log without a kitchen. The first day of the install they sent out a crew of 4, they did a good job and moved quickly, so quickly in fact that the crew manager who dropped them Off and left half way through was late coming back to pick them up so they had to hang out on our front stoop for about an hour. The second day crew was 2 guys, they lost the door knobs to a cabinet and never replaced the so we have to now go back to Ikea and purchase 2 more knobs. They also told my husband they would put an elbow in vent above the stove to ensure it vented properly to the microwave, he agreed to pay an extra $40 for them to do that when they came back after the counters were installed. The third crew came back after the counters and immediately started arguing what they would and wouldn't reinstall, they called to say we never asked for the reinstall (which we had with Milos and the 2nd crew lead) a gentleman from Zee Dee called and to let me know they wouldn't be setting up our appliances and got annoyed with me when I started asking questions he started snapping at me and pushing me off the phone. I asked for his name and he hung up on me. When I called back or went straight to voicemail. His cell phone is (571) 332-1160. The 3rd install took 2 days after the 2nd day my husband called to say the tore the brand new vinyl flooring when they put in the stove, scratched the brand new sink faucet when installing, did not install the elbow for the joint and used about a roll of tape to attach it, it looks horrible! And we're still missing the door knobs for the cabinet. No one checked in with us after the job, I emailed Milos and still have no response, I emailed the general email account with no response so I am now posting on review sites hoping to get a call back, email whatever to get these things fixed! Falls Church, VA

They know what they're doing when it comes to kitchen renovation and design using IKEA cabinets…read more Great work from start to finish from design and planning to ordering and installation.

Jeremy did an amazing job moving a big shed from about 50 miles; incl through DC, to our home! He…read moreeven was able to set it on the footers in our back yard! Jeremy was very patient & professional! He had all the right tools!! : )

(Waldorf, MD) After researching other sellers, C-Sheds appeared to be cheaper than others. Once you…read morecatch Jeremy in the office, he was super-easy to order a shed from. If you make an appointment, there is no guarantee Jeremy will be at the office at appointment time. Jeremy didn't try to up-sell, which is good, but he also didn't really mention available options. You really need to research first and have an idea of what you want. Shed arrived exactly as ordered, beautiful, expertly delivered 4 weeks after it was ordered. The biggest problem: if you are in need of a county permit for your shed, you better make sure you get the list of construction materials at the time you order the shed, because communication after the sell with Jeremy is non-existent. Jeremy does not follow-up with the customer after the sale in any way.

My new GE Profile refrigerator was delivered and installed in the last few days. Installers left a…read morefew hours ago. Franki D'Angelo is my type of salesperson. She didn't try to upsell me. I had sent them an email saying what I was interested in. Franki did her due diligence to make sure my final appliance selection fit into my space which is much appreciated. Their delivery service was efficient. I had done the task Franki said was our responsibility before they arrived so it was a smooth seamless delivery. Franki recommended an installer, since I had no clue, and they were professional also, arriving as promised, doing the setup and removing the trash. I could have gone to a big box store but IMHO, their salespersons know as much about the appliances as I do. I wanted someone who knew more than me, that's Franki. Plus ADUs prices were very competitive. We chatted a bit about mixing stainless steel & black appliances and decided to go with the stainless steel look and gradually swap out the other kitchen appliances. See how it look in my photos. I love it. Let's just hope the reliability of this GE appliance is long lasting. That's not on ADU or my salesperson though.

They gave us time to peruse and they were available to answer all questions. Great selection of top…read moreline appliances. Cost comparable. Great value.

Kyndall is a true professional with a gift for kitchen design. Her 3D layout brought my dream…read morekitchen to life, and her excellent communication and recommendations made the process seamless. Highly recommend!

I worked with Crystal to design my kitchen. She was professional, down to earth and listened to my…read morewants and needs for the kitchen I dreamed of. She has a great eye for complementing the cabinet color to the countertop and flooring I used. I absolutely love my new kitchen and would recommend her to everyone

Excellent selection of plants and garden products. I particularly appreciate all the organic soil…read moreproducts and amendments for gardening. Compared to what you get for mulch at the big box stores, their bagged mulch is fine textured and clean. Other stores have giant hunks of wood, but the products here are great. I have had compost delivered through them at a very reasonable price. Their sales staff there is knowledgeable and friendly and committed to the business. You don't have to ask some part-time teenager to give you help picking out products. I always go there, even though it's not close to me. I appreciate the military discount also. It's a local business worth supporting.

This nursery has a beautiful calmness to it. It's spacious and has multiple green houses with…read moresucculents and outdoor plants on full display. The staff was helpful. The options were plentiful. You should come here just to be around pleasantries. It you're a coleus person like I am they have a few good options. They have a large range of Begonias.

Best experience we've had with a contractor. A year after install they continue to provide…read moresupport and upgrades for us and answer our questions about our pool. Easy to work with. THEY GO OUT OF THEIR WAY TO MAKE YOU HAPPY. Extremely satisfied and I'm hard to please. These guys know their work and did a great job installing, opening and closing our pool. We never got a returned call from other pool installers and Hans and Steve always answer my call and my questions.

I wanted to post this before the build season starts. Please…read morebe careful selecting this company, choose one that will own their mistakes and is hopefully inclined to cover them. They did earn some stars, charming crew, sales add-on were handled well, in general they were okay to work with, see that other review (harley324) that was while "in process" , it was like that until after "completion". The bad... They had an issue internally communicating the proper liner design (location of stairs) to the manufacturer. With the experience of over 20 or 30yrs I know they saw the issue when installing yet proceeded without saying anything. I am now left with a large white seam, pattern doesn't match, and separated bead on my pool wall that normally is hidden behind steps. The best I got is to quote Steve "it's not going to leak". What is irritating is now my liner warranty is void also, confirmed when I communicated to Latham directly. I had to notice it on my own, find out the root cause Hans and Steve didn't communicate or stay organized with their submittals. They currently have not moved forward with any remediation, hopefully this review will help before it escalates further. I built the waterfall myself since they didn't offer that service. Added a star for measuring it like crazy to fit correctly. Contact me for photos