Love April. As rookie pool owners, she and her staff are very helpful. They take the complexities…read moreout for us. Thank you.

Stopped in for a new backwash hose. Knew nothing about them. They asked if it was 1 1/2". I said I…read moredidn't know and asked if that was standard. I looked it up, saw that 1 1/2" and 2" are the most common. Bought it, took it home, and it's too small. I called them to see if I could return it thinking there would be zero issue with that since I was just in there and they knew that I didn't know what size it was. Nope, they don't accept returns because they cannot return it, apparently. I guess reselling it isn't an option? And the salesperson should have informed me that it wasn't eligible for return once it was opened. Had she done that, I wouldn't have purchased it, I would have went and measured mine first. We won't be doing business with them again, ever. When local businesses stack higher prices AND poor customer service, then it's time to shop online. Update: mine is 1.5" I.D. This product states that it is for a 1.5" discharge pipe. That's obviously not the case, since it doesn't fit like it should. Based on this new evidence, a refund should be issued because the hose doesn't fit, when it should. It's no longer a case of me purchasing the wrong size now. Which still should have been eligible for a refund. Another update: When I called, the salesperson told me that it fits REALLY snug. Oh, so you're aware that this product is trash because you've dealt with this with other customers, yet you're STILL selling this garbage? Find a better product to sell, one that actually fits like it should.

We haven't even purchased our pool yet but on Customer Service alone they get a 5 star! We were…read morewelcomed with a huge smile and great personality!! My son wandered outside and the lady helping us stopped talking to let us know, that's an added plus someone who cares about kids and not al about $$! We were very impressed with her knowledge and recommendations on the difference in pools. Again not trying to sell us the most expensive one but the best one for us! Can't wait to get the ball rolling

I would like to express my displeasure with the Wise Pool & Spa company for pool opening service…read more5/19/2021. Upon arriving home to check out the pool, I noticed that it was extremely dirty inside. There was dirt on the steps and some miscellaneous debris inside the pool I noticed my pool vacuum was running along the inside of pool. This was very disturbing and I called the office of Wise Pool but they were closed for the evening so I made several attempts the following day until I finally got someone to take my call. That person identified himself as "Mike"... I shared with Mike why I was calling and I asked what service did he perform for $350 Mike replied - We remove the cover and "clean" and install stairs, railing, chemicals. I asked what did he clean and he said the pool cover! I replied that is not what I assumed I was paying for. The goal was to not have to go through the process of having to clean up the pool from the off season and drain the pool to the appropriate level, clean, remover dirt debris, add chemicals and repair or recommend repairs if my system doesn't meet all check points. Mike replied - We don't do that. It would take up too much time. I could see no more than 6 or 7 people a day and I'm way too busy. I shared with Mike that I had experience with pool service competitors that have opened multiple pools and their service programs include scrub the tiles, sides, steps, floor and vacuum pool in addition to adding chemicals and equipment check. Mike again stated that he doesn't do that because it takes up too much time and sorry for the misunderstanding. I told Mike had I known that I was paying for Wise Pool & spas (he) to remove my cover and add chemicals that I would had solicited a couple neighbors to help perform those few things. His comment to that was well what do you do for maintenance? I replied, I perform my weekly chemical checks & cleaning but that I did not want to open or close the pool and that's why I called on Wise pool & spa to perform it. Again, Mike's only reply was "sorry for the misunderstanding". There are a couple things I find wrong with my conversation with Mike of Wise Pool & spa and those are - 1. There was no attempt made to ensure my satisfaction from the clear lack of service performance that I had received for his rate of $350 for Pool Opening. Only "sorry for the misunderstanding" 2. I have mesh pool cover that is roughly 20' x 35' in dimension and I had taken my leaf blower and cleaned it off the evening prior to my scheduled appointment that they did not call to confirm as they promised. My spouse called that morning to check to see if they were still coming after multiple calls only to get their answering machine. Finally someone answered the sales line and verified our service was still scheduled. 3. Third, based on the dimension of my pool cover, I don't know where Mike could have "cleaned it" as he said he did because I don't have the lay down area around the pool decking to accommodate laying it out flat to clean but then again, I don't know what Mike's - Wise Pool & spa definition of "cleaning" is... There was no evidence that it was laid out in the yard so curious what cleaning occurred. In closing - we decided to use Wise Pool to open our pool this season because we had purchased a new pool vacuum and other products a few years ago from them and they relocated from their former location to less than 5 minutes from our home so we wanted to support them further but after the poor performance in field service and the difficulty reaching anyone by phone even when there are 3 to 4 employees cars parked daily when you pass by their office, we will move on and give our business to a local competitor. Nate D.

I had a long time pool company that I really enjoyed that closed. After I went through a few…read morecompanies and the service was less than favorable. I decided to hire Norco for weekly maintenance and man am I impressed. I never realized my pool wasn't the best it could be. My pool looks amazing all of the time. This company really knows what they are doing. Customer service is top notch! If you want to eliminate the hassles that come with maintaining your pool and want it to be perfect call these folks. You will be glad you did.

I researched getting a pool for several months before deciding to go with Norco and I can honestly…read moresay I'm extremely pleased with how smooth our pool install was from beginning to end. Kenny met with me initially and told me he is personally at the site from start to finish and he absolutely has been. He has always been quick to answer any questions I had and even helped me get a rebate on the pool pump we purchased. I'm very happy with my pool and the service Norco/Kenny and his crew have provided.

Love them there! I worked at a nearby pool for 5 yrs and they were always so helpful if I needed…read moreany advice. A few times I took in a water sample and they tested it on the spot. They always had any type of chemical I needed. Parts also.,They have a good amount of supplies in their "store area". Their located a few miles from the Navel Base on Great Mills Rd just past McDonald's. ITS EASY to miss so start looking when you see McDonald's . You need to park to the left of the building in the gravel area. DONT try to park in front of the store! A pain to pull out from sometimes!,

I needed my liner replaced after 15 years in a 16x32 above ground Kayak pool. The job was…read moreaccomplished correctly and efficiently with only two full days of labor required. The quote recommended that I acquire the liner and unique fittings Kayak which saved me significant money. Additional items for hoses, filter, frogger to be provided by leisure world along with labor and water were included in total quote. I was impressed by lead person Travis who knows pools and their construction. He showed great expertise in replacing this liner. I am a very happy customer and will enjoy the pool on Mothers day. Thank you Leisure World.

Not helpful. Was advised to "just watch you tube" when I asked how this works. And it was put back…read moretogether improperly as you can see by photos. And to top it off, it's not working. $275 in the crapper.

Once again we can't praise this store enough customer service is outstanding and the price of the…read morepellets you can't beat it, We Love This Place! My wife and I come here at least 3 times in the winter for the best pellets! They last longer and burn slow

I've used Top Line Pool for the last 18 years, also "inherited" from the previous owner. Over the…read moreyears, they've handled openings, closings, repairs, and painting my pool. The owner Charlie used to live in my neighborhood and everyone with pools uses his company. Charlie, Vickie, and the other staff are super friendly, highly educated in everything pool and spa related, and professional. I couldn't imagine going anywhere else. I look forward to summer just so I can see them every week when I get my water tested.

Top Line is my favorite pool store. Vicki and the other employees always provide me with excellent…read moreservice. They are friendly, knowledgeable, and always willing to help with any pool issue I have.

I began my search for a pool a few years prior. I had started conversation and even had a plan with…read moreanother local company and suddenly communication stopped. Later, I found that my point of contact had left and there was follow up plan implemented. This was super disappointing so I began my search again. I also started exploring the option of contracting out each step as a cost saving measure and realized quickly having a turn key company was more desirable for me. I started to asked around and did online searching for a reputable company who specialized in fiberglass and saltwater pools and was very interested in tanning ledge. I found River Pools and Spas in late 2019. They were super attentive and scheduled time to come see me and talk about my goals. They designed my dream that included a waterfall and fire pit. I was impressed with their transparency and there informative website. Their videos and articles touch every question you could possible have and are absolutely a must to review. They will help you understand the true cost of pool installation and set realistic expectations. This is a very large purchase and you pay for what you get. Fast forward, April 2020 and my pool project was complete. This planning and scheduling started in December 2019 and couldn't of been more timely with the impact of COVID. We really enjoyed the luxury of my at home oasis. Where there set backs and challenges, yes! But weather is not predictable, shipment delays due to COVID and nor was my water table requiring some additional stone. None of this was River Pool and Spas fault and their communication was on point. Every time a challenge presented they did what I would expect a company to do, they communicated and did what was right to fix it instead of ignore you. I live on a very busy corner lot and has created a lot conversation on my experiences and recommendations and lead me to share my experience here. I highly recommend them! I will enjoy this pool and my added features for many, many years and couldn't be more pleased. They nailed my expectations and the look and feel I desired. They truly customized my layout and didn't try to put me into a box. It isn't just the pool it is full service offerings.

River Pools Roanoke - Extremely Unresponsive…read more We've been trying to reach River Pools Roanoke for over a month now about an inground pool installation and still have not heard back from anyone. We called multiple times during their business hours, left several voicemails, and sent text messages as requested, but no one has returned a single call or message. If this is how they treat potential customers at the very beginning of the process, it really makes you question how they would handle a major project or any problems after installation. This franchise comes across as completely irresponsible when it comes to basic communication and follow-through. We've decided to look elsewhere for a pool company that actually answers the phone and respects our time.

Had them back 3 times for the same problem. Keep looking...should be someone better out there.read more

From the owner: We are a locally owned and operated pool company in Southern Maryland. A To Z Pool Services owner…read morehas many years of experience in our field. We also pride ourselves on continuing our education to provide an ever-evolving positive experience with our company and work. Give us a call to see if we can help you!

Scott was a huge help with our pool. We called him and explained our problem. He was able to…read morediagnose our problem over the phone from my description. He was at our house a few hours later and helped us get our issue worked out. Scott went out of his way to work with us that same day. Very helpful and they did a great job! Thanks, Scott.

I had a Saltwater system installed 2 years ago..best thing I did since owning pool. Nice honest…read moreservice and owner is the service tech !!

This is my second year. Excellent customer service. They always return my calls if I leave a…read morevoicemail. The pool has been the cleanest ever! Very reliable, professional and knowledgeable. They also installed my pool heater and timer for the pool pump. Highly recommend for opening, closing and cleaning.

For years we used a pool service in white plains. Spend alot of money trying to clear our pool. It…read morenever cleared even after new pump and filter system. My husband stopped in at D& B pool service in Charlotte Hall. The owner knows his stuff!! He said our pool would be clear in 3 days and low and behold it was. We have been fighting with pool issues for years not any more. Thank you D & B .