Stopped in for a new backwash hose. Knew nothing about them. They asked if it was 1 1/2". I said I…read moredidn't know and asked if that was standard. I looked it up, saw that 1 1/2" and 2" are the most common. Bought it, took it home, and it's too small. I called them to see if I could return it thinking there would be zero issue with that since I was just in there and they knew that I didn't know what size it was. Nope, they don't accept returns because they cannot return it, apparently. I guess reselling it isn't an option? And the salesperson should have informed me that it wasn't eligible for return once it was opened. Had she done that, I wouldn't have purchased it, I would have went and measured mine first. We won't be doing business with them again, ever. When local businesses stack higher prices AND poor customer service, then it's time to shop online. Update: mine is 1.5" I.D. This product states that it is for a 1.5" discharge pipe. That's obviously not the case, since it doesn't fit like it should. Based on this new evidence, a refund should be issued because the hose doesn't fit, when it should. It's no longer a case of me purchasing the wrong size now. Which still should have been eligible for a refund. Another update: When I called, the salesperson told me that it fits REALLY snug. Oh, so you're aware that this product is trash because you've dealt with this with other customers, yet you're STILL selling this garbage? Find a better product to sell, one that actually fits like it should.

Love April. As rookie pool owners, she and her staff are very helpful. They take the complexities…read moreout for us. Thank you.

Best experience we've had with a contractor. A year after install they continue to provide…read moresupport and upgrades for us and answer our questions about our pool. Easy to work with. THEY GO OUT OF THEIR WAY TO MAKE YOU HAPPY. Extremely satisfied and I'm hard to please. These guys know their work and did a great job installing, opening and closing our pool. We never got a returned call from other pool installers and Hans and Steve always answer my call and my questions.

I wanted to post this before the build season starts. Please…read morebe careful selecting this company, choose one that will own their mistakes and is hopefully inclined to cover them. They did earn some stars, charming crew, sales add-on were handled well, in general they were okay to work with, see that other review (harley324) that was while "in process" , it was like that until after "completion". The bad... They had an issue internally communicating the proper liner design (location of stairs) to the manufacturer. With the experience of over 20 or 30yrs I know they saw the issue when installing yet proceeded without saying anything. I am now left with a large white seam, pattern doesn't match, and separated bead on my pool wall that normally is hidden behind steps. The best I got is to quote Steve "it's not going to leak". What is irritating is now my liner warranty is void also, confirmed when I communicated to Latham directly. I had to notice it on my own, find out the root cause Hans and Steve didn't communicate or stay organized with their submittals. They currently have not moved forward with any remediation, hopefully this review will help before it escalates further. I built the waterfall myself since they didn't offer that service. Added a star for measuring it like crazy to fit correctly. Contact me for photos

Stole 2k from me May 16 2021 as a deposit to install a pool liner and I haven't heard from him…read moresince it is now June 9 2021. I will be getting a lawyer tomorrow.

Do you not give Kevin any money unless you're willing to lose it. After taking my $4000 deposit I…read morehave never gotten anything from him. After speaking with the lawyer I found out he's been in trouble with the Maryland home improvement commission a number of times for not being licensed. When the lawyer look him up through public record for the court cases against him, he has three pages. I went to the address that's listed for his business, it is his brothers house. I spoke with his brother for a little while, he was very nice, he had no idea where Kevin was or how to get a hold of him. When I spoke with him he had not seen or spoke to Kevin for about two weeks. If you ask him he's going to say that I was a former employee that he fired, that is definitely not the case. I think all he can do is lie. Take warning of the previous reviews and do not do any business with them.

Wanted a new Pellet Stove and went to Superior FirePlace in Prince Frederick and Customer Service…read morewas Professional and most helpful so I ordered a Pellet stove. A tech came over to my home and check out my situation and explained what needed to be done, how long it would take to order it and such. Everything was on time, they kept in contact with me to let me know the date of installing...the techs came, Noah was one of workers, they were polte, cleaned everything up, explained about the pellet stove-how to clean it how to operate it, etc...answered all my questions...what wonderful customer service....keep you inform, on time,etc...my son and his wife brought a pellet stove first and were impressed so I decided to get my pellet stove from them and pellets too...Great company for sure...5+ STARS!!!! Gloria Jean Cox, Bel Alton,MD.

Edit: the owner of the store reached out to ask me to remove my review saying it was untrue…read more However it was absolutely true. The guy instructed me to "just google it", I will never forget that considering what I paid. If I could remove the one star with negative 5 stars I would. Stay out of my DM's. Treat your customers better and you won't get reviews like this. Your techs should NEVER be advising anyone to "just YouTube it". This experience was wildly unprofessional start to finish and then some. Do better.

I would like to Apologize to A to Z pool company. I was not aware that they were not on Yelp. I…read morewould greatly appreciate it if someone would please call me in regards to an estimate for my pool please.

Had them back 3 times for the same problem. Keep looking...should be someone better out there.read more

Love them there! I worked at a nearby pool for 5 yrs and they were always so helpful if I needed…read moreany advice. A few times I took in a water sample and they tested it on the spot. They always had any type of chemical I needed. Parts also.,They have a good amount of supplies in their "store area". Their located a few miles from the Navel Base on Great Mills Rd just past McDonald's. ITS EASY to miss so start looking when you see McDonald's . You need to park to the left of the building in the gravel area. DONT try to park in front of the store! A pain to pull out from sometimes!,

I needed my liner replaced after 15 years in a 16x32 above ground Kayak pool. The job was…read moreaccomplished correctly and efficiently with only two full days of labor required. The quote recommended that I acquire the liner and unique fittings Kayak which saved me significant money. Additional items for hoses, filter, frogger to be provided by leisure world along with labor and water were included in total quote. I was impressed by lead person Travis who knows pools and their construction. He showed great expertise in replacing this liner. I am a very happy customer and will enjoy the pool on Mothers day. Thank you Leisure World.

If you're in the market for a pool installation or renovation company, congrats you just found the…read moreperfect fit! Our pool has damaged from a tornado and we were recommended to contact Swimstyle for repairs. We're sure glad we did. From the very beginning Nancy was very helpful guiding us through the quoted repairs, options available, and providing coping and liner samples. Joe was excellent in fielding renovation questions, typically providing email responses within just a few hours. Israel leads a team of Rockstars performing all the renovation work like a symphony of artists. Professionalism through and through! Perhaps the single most meaningful act was that of a simple one. We have a young daughter and at the end of each work day, unasked a member of the Swimstyle Team would re-setup the pool safety fence. This mindfulness for the safety of our daughter was very much appreciated and heartfelt. We can't recommend Swimstyle strong enough, you'll be very pleased with the staff and services they provide. There retail storefront, Arundel Pool & Spa would mirror similar experiences and associated feedback. All the best, Sal

AWFUL experience. We had so many issues with the opening of our pool. When we talked to numerous…read morepeople they all had different stories. A lot of he said she said why things were not done but never took responsibility. One person told me the pool was too cloudy to put the Polaris in and do a cleaning. Then another person told me we told them not to put the Polaris in and they did do the cleaning. But you said the pool was too cloudy to do the cleaning and put the Polaris in. So something just doesn't add up. The one person's solution was for us to pay them to come and do a cleaning at their normal rate.

They are always so helpful. I recently experienced a terrible algae bloom. I've been in there every…read moreday getting readings on my water samples. They always offer recommendations and they are always friendly. I highly recommend.

I've used Top Line Pool for the last 18 years, also "inherited" from the previous owner. Over the…read moreyears, they've handled openings, closings, repairs, and painting my pool. The owner Charlie used to live in my neighborhood and everyone with pools uses his company. Charlie, Vickie, and the other staff are super friendly, highly educated in everything pool and spa related, and professional. I couldn't imagine going anywhere else. I look forward to summer just so I can see them every week when I get my water tested.

Scott's replaced our DE filter with a new sand filter. The pool looks clearer than it has in ten…read moreyears. Great service! We signed up for the pool service to check chemicals every few weeks. They have been here faithfully. Wish we had made this decision years ago. It has already saved us time and money compared to taking water to be tested and buying chemicals at the pool store.

Scott was a huge help with our pool. We called him and explained our problem. He was able to…read morediagnose our problem over the phone from my description. He was at our house a few hours later and helped us get our issue worked out. Scott went out of his way to work with us that same day. Very helpful and they did a great job! Thanks, Scott.