We needed an emergency pump replacement and full pool recovery just days before hosting a big…read morefamily weekend. The system had failed, the water turned green, and we were in a panic. Jonathan Broga personally stepped in, got the new equipment installed fast, and had the pool crystal clear just in time to truly enjoy the weekend. They absolutely saved the day.

I've had a wonderful experience working with Potomac pool services! Great customer service from…read moreboth their office and technicians. I also love that they're family owned and operated. Can't imagine working with any other pool company!

Residential Pool Service has been servicing my pool for 5 years now. While I used to very happy…read morewith their service earlier, the last 2 years have been terrible. They clearly do an inadequate job during closing of winterizing the system and blowing out lines properly, because the last 2 years we have had damage to the pipes, pump and tiles that was completely avoidable. Then they charge above market prices for repair and hold off on providing service till repairs are done by them. They now send one inexperienced person to do the job that was done by 2-3 people earlier and charge more. Each maintenance report just blames the customer for their poor quality of service. I will be canceling my contract. The photo shows what my pool looks like after the 2nd opening visit.

Very timely and professional job of opening and closing our pool this season. I am currently…read moreworking with Residential Pool to upgrade a few pieces of equipment for 2026.

Technicians ALWAYS know what to do. I love my Spa...and all the SERVICE PERSONNEL. are…read moreAMAZING Thanks for quick and expert response. Mrs Herron, DC

Fast and reliable service on my hot tub. Lucas knows spas and quickly resolved the problems. I…read morewould definitely use them again because I think it's an honest service.

Very responsive up front, but when it came to the details it appears they were no longer interested…read morein repairing my pool hear pump. Ghosted and then a no show at appointment time.

Joshua was amazing. He was quick to responses and very very accommodating. He was flexible on…read moreschedule and provided in depth knowledge and advice. I will 100% continue to use his services in the future.

DO NOT USE THIS COMPANY. Their customer service is horrible. They are arrogant, overpriced,…read moremisogynistic, and obnoxious. We bought a house with a small pool and went to Caribbean Pool Service as a both a local Alexandria company and the company that had previously serviced the pool hoping to find a company we could trust to help us with our new pool. After zero communication over more than a week after we had scheduled to have the pool 'cleaned', the first crew arrived with broken equipment to drain the pool. Two weeks after the initial scheduled date, the acid wash made the pool worse. When we contacted the company they told us we had asked for the acid wash. We clearly were new pool owners who had no idea what we were doing and had looked to them for their professional opinion. I was told initially that the president of the company had come to look at the pool to see what it needed but later was told that they hadn't looked at the pool and that it was our request. Upon calling repeatedly and being put off over and over we contacted other pool companies for estimates. Caribbean demanded that we pay for the acid wash but finally negotiated a price and they said they would re-plaster the pool. It took additional weeks of calling and being put off and patronizing and condescending responses but they came and drained the pool. It still took another TEN days before before they finally sent a crew who blasted music on a Sunday morning in our quiet neighborhood. To top it off, they sent us a bill the next day after completion with an immediate due date! When we didn't pay within a few days we were sent threatening, harassing and demeaning emails and messages. Even when we sent them payment information, they followed up with additional harassing emails. I have dealt with dozens of contractors and service companies over the years. I have NEVER had service this atrocious. Please do yourself a favor and find another company.

We have a pool that needed new tile and coping because it was old. I called Caribbean and two other…read morecompanies for an estimate. Their estimate was free and their price was very competitive. The guy who came out was very friendly and very knowledgeable about pools and the work that needed to be done on my pool specifically. After checking their references, I decided to go with Caribbean because I felt very comfortable and their customers were very positive. Once we picked out our tile and coping, they got started right away. They started everything on a Monday and had it ready to swim in by the weekend with everything done. I was very pleased with the work they did and how quickly they got it done. We were so pleased that we have them doing a weekly pool cleaning for us this coming summer.

Left me hanging two years ago, before then everything seemed to be fine. Chris began pool opening…read moreby cleaning off the cover, but I arrived home to see a pile of leaves on the cover. I called and left repeated messages for a month to no avail; had to enlist another company. Most recently discovered that the new heater installed by Chris in 2022, needs to be replaced again. Four thousand dollars plus gone down the drain. The new heater should have lasted for much longer.

Instant response from Chris. He came the same day to replace a dead pool/spa heater. I had tried…read morefor months to get other pool services to do this without success. Price was reasonable and included hauling the old heater away. Very knowledgable and I will now use TP for openings and closings.

The Pool Service with this company is impossible to say anything wrong about.... This team can take…read morea pool completely not well kept, and turn it into perfection. The key to a great service is to have it stay that way, and this Team will keep your pool looking like it just should be featured in a magazine every time you look out the window. I would highly recommend this service to anyone looking for perfection and service from responsible, and knowledgeable people. You cannot miss with this Team!

I found Oak Hill Pool and Spa through my home warranty company when my pool filter broke down in…read morethe middle of the season. David - I assume the owner - was very helpful and took my calls even on weekends to help me. We had some problems with another company but I gave my full trust to David and he did not disappoint. They were on time and fix the problem without a problem. I wasnt even at home and everything went perfectly. I had a smooth working filter without a glitch. They know what they are doing and they are doing it very good. Too bad we live out of their service area to work with them in the future. But if you have a pool and in their service area, I will highly recommend hiring them for your issues.

I can't believe that Oak Hill Pool and Spa hasn't received a review! We found this company through…read moreour HMS home warranty and they have met... exceeded... our expectations!!!! The whole crew is incredible but Elias our Pool Tech is phenomenal. He is available 24/7 and is always on point with troubleshooting our needs. As a new pool owner we need a lot of hand holding, Elias and crew have always been very very fair with pricing and are willing to walk you thru the process step by step. Highly recommend!!!!!!