Vlad and the team are great. I've had them open my pool, close my pool, service my pool, and they…read morealso installed my pool heater. Their prices are fair and Vlad is always responsive to requests. I've had pool companies never get back to me which makes no sense considering I'm trying to get them paid. I've NEVER had that issue with Vlad. Never had a problem with anything that they have done and will continue to use them moving forward!

Where do I begin, but to say that Summit Pools was amazing to work with during my difficult above…read moreground pool nightmare. The liner started to come apart on my 2009 Johnny Weissmuller pool. The team came to look at it and discovered that the wall and skimmer were corroded and needed to be replaced. They got right to fixing it during scorching heat. It took two days but now it looks gorgeous. I definitely recommend Summit Pools.

Our Spa Pool opening went off without a glitch today! Fantastic customer and technical support…read more Scheduling was very easy - Justine was very accommodating and responsive to my needs. Pool technicians Luis and Decoatri did an excellent job! Luis took some extra time to explain to me all they did -greatly appreciated. Many thanks to the team of professionals who serviced out pool. One happy and satisfied customer.

Here is my story ! Called Milinium pool in July to fix the…read morepool cover First guy came broke 4 tiles informed Adam the manager he could care less Pool cover still not working called again e mail no reply ! 2 weeks later someone came again broke the line ! New line had to be ordered waited another 3 weeks Still pool cover not working!! Called e mailed text, rude and unprofessional service A week later someone showed up again did nothing, still not working pool is dirty from leaves debris etc and summer is over ! Pure madness and substandard service Called " safe cover " company they came spent 2 hrs and the cover is working 4 months of stressful saga I would give them 0 stars had it was an option Stay away from them!! Use: safe cover Or other co

Our pool was opened early may by a separate company and upon opening they discovered the pump was…read morebroken. That company offered to come back at the end of June to fix it. I reached out to the team at Dolphin Pools Services and they fixed the pump so much sooner. After it was repaired they asked if there was any other support we needed. They came out to assist with cleaning the pool, removing all the dead algae as our pool turned green and helped balance our chemicals. Dolphin Pool Services will be our go to team going forward for our pool support needs!

Excellent communication and pool cleaning resulted in removal of stains and we now have a pristine…read morepool.

I've been a customer for 5 years. THE WHOLE STAFF is just so amazing. I look forward to going in…read moregetting my water tested and picking up what we need for our pool. Bob and Chelsea are simply wonderful and will take the time to help you with anything you need!! Makes me happy to support a local business!

I'm a long time customer for a reason. These folks are professional and extremely competent,…read moreworking both on my spa and now my pool. Despite being fully booked on the holiday weekend, provided expert guidance over the phone and after hours to get my pool pump running. Now that's service!

Bernardo is an experienced and excellent technician. We chatted about his impressive engineering…read moreand technical background, which became clear as he started to troubleshoot my hot tub. He identified a faulty relay switch (worked intermittently) that three other hot tub service providers could not find. He has great resources to find the parts, the correct OEM parts, and installed them quickly and without fail. He is kind and courteous. Top quality and service! Highly recommend. Post Script: it's worth mentioning that all repair and tech support companies charge a diagnostic/service call fee.

Expensive minimum service charge. Concluded unable to repair tub and claimed parts were unavailable…read morein US. Called another service with much cheaper price and who fixed the tub with parts available on their truck.

Hands down, this is the BEST place to buy a hot tub in the Washingron-Metro Area! I was desperate…read moreas my 20 year-old one kept giving me problems so I decided to get rid of it. I wanted a hot-tub by Christmas when looking at options in November 2020. I didn't want to overpay and I wanted specificity details with mine - small details, trust me. After extensive Google searching and talking with people I stumbled upon Capitol Hot-Tubs. I gave them a call immediately after pursuing their website and got the best salesman ever! Jason Strom, was super polite, fun, and eager to help me find my Nect hot tub for a value. Well, he delivered and although I did t get my hot tub by Christmas, he promised it would come mid-January and YES it did! I'VE BEEN ENJOYING IT FOR ONE MONTH NOW AND ITS ONE OF THE BEST PURCHASES I HAVE MADE IN MY LIFE!

Sauna purchased 1 month ago under warranty. Door improperly sealed causing water intrusion…read more Multiple attempts to resolve ignored. Currently escalating through consumer protection.

This review applies to the installation of a new pool filter; in general I am happy with my…read morein-store purchases from Leslie's. But their process for selling a major component borders on incompetence. I bought a new DE filter to replace an aging canister. The new filter required a multi-port valve, so I bought one of those, too. Leslie's could not schedule installation until after these items were delivered to the job site. Perhaps that is understandable, but it introduced a week of delay. A better solution would have been for the installer to bring the new filter and valve to the job site. When the Leslie's installer arrived, he complained that the staff at the store didn't know what they were doing and should not have sold me the filter without doing a pre-site inspection, and that he did not have the parts necessary to perform the installation. Instead of ordering the parts, he gave me a handwritten piece of paper and told me I had to go back to the store and buy the parts. He left without doing any work. But (surprise!) the store did not have the parts. This is not something arcane or expensive - it's just a coupling and literally every pool in the world requires couplings to install filters, heaters, cleaners, etc. Leslie's had to order the couplings, which will have to be shipped to the job site, introducing even more delay. Why doesn't Leslie's carry these little things in inventory on the truck? Now Leslie's informs me that the order for the couplings is delayed, so in the hottest time of the year I can't get my filter upgraded and must wait (how long?) for some little PVC part to show up, then I must reschedule the installation (how long?) and wait for the installer to show up. Taken together, this experience has been something nearly opposite of "customer service." A more competent approach might be available from a more professional pool service company. If you're thinking of buying an major component that requires installation by a pool technician, my advice is to ask a lot of questions about the process and timelines before you commit your money!

I have been a customer here for 5 years now and I am a loyal one at that. We have a large above…read moreground pool in Woodbridge, VA and needed our liner replaced... Guess what? Nobody does that anywhere anymore, except for a pair of brothers and one other guy who I was referred to by the folks at the Leslie Pools store near Potomac Mills Mall. They don't advertise and good luck finding them on your own - and did I mention there is nobody else who does this!!! Eric, the manager is a straight shooter - very helpful and knowledgeable - and if he can't fix it, then he can direct you on what you need to do. I trust his expertise. THIS PLACE IS YOUR ONE STOP SHOP FOR YOUR POOL NEEDS. BTW We used to use Playtime Pools, but they became horribly unreliable and it was nice to have store that you can rely on and it's a nice bonus that it's right near the mall. I highly reccomend them. HAPPY SWIMMING!

We had a pool pump issue and submitted a claim via our HMS home warranty. We were told to contact…read moreAtlantic for service. We call in the afternoon, left a voicemail and received a quick response later that day. Techs came out a day later (Friday) to inspect the issue. Discovered we needed a new pump motor and other misc gaskets. By Monday they contacted us that the parts were in and Tuesday afternoon they were there to complete the install. Overall we were very pleased with their service. I was nervous having read the prior earlier reviews, but I felt compelled to leave a review since my experience was 180 degrees different than the earlier posts. Would definitely use them again if we have any issues covered by the home warranty program. Thanks for the prompt service!

Awful experience, do not do business with Atlantic Service…read more My warranty company contracted out to them for my pool pump. They continued delaying work day after day until I called my warranty to file a complaint. Within an hour they were scheduling the installation of the new pump. They are difficult to work with and unreliable

ASP of Springfield, VA opened our pool today. Michael Ellinger and his team mate Nicholai opened…read moreour pool and checked the serviceability of the entire system. They found a cracked faceplate for the Polaris pool cleaner and presented out options to fix or replace the existing system. A new wireless Polaris system was recommended and that we should purchase it on our own would be the fastest way to get a new one. A new system will be delivered tomorrow and will be checked by the ASP team this Friday. Outstanding "Full Service" was delivered and is greatly appreciated.

ASP is the third pool service company we've used in Fairfax County over the past 17 years. They…read moreare, by far, the best we've experienced, and one that we wholeheartedly recommend. The company is owned by James King, a superb person with the highest professional ethics, and this translates to all of his employees. In particular, his renovation manager, Mike Ellinger, is a great representative for ASP Springfield. ASP renovated our pool last year, and Mike was project manager for the effort. Mike is trustworthy, dependable, and maintains a high sense of integrity. He maintains very high professionalism, and not only does he care about producing good work, he cares about his customers. Mike will provide you a perfect balance of professional care and person caring. Another aspect that was so helpful--and comforting--was that for the times we had to go out of town, we felt comfortable leaving our house with Mike in charge. ASP Springfield: a terrific company with terrific people!

Joshua was amazing. He was quick to responses and very very accommodating. He was flexible on…read moreschedule and provided in depth knowledge and advice. I will 100% continue to use his services in the future.

Highly recommend Joshua for any hot tub repairs! He was super responsive from the start, arrived on…read moretime, and was professional and friendly throughout the whole process. He fixed our burned-out hot tub pump quickly and explained everything clearly. He's also been helping us troubleshoot some additional hot tub repairs, which we really appreciate. Great service and someone you can trust--would definitely call him again.