I was referred to this carpet contractor by a friend who had used them in the past. It took me…read moreabout two weeks to finally make the call, and ironically it was on a Sunday. I fully expected to leave a voicemail, but to my surprise the owner actually answered the phone. He was extremely polite, and I thanked him for taking my call. I mentioned my friend's referral and asked if there were any current specials. He ended up giving me a great deal and followed up the very next day with an installation date that worked perfectly for both of us. The entire process was smooth from start to finish. The crew arrived on time, were very clean, efficient, and communicated with me throughout the entire job. I couldn't have asked for a better experience--honestly, I don't even think you can pay for a better one. I'll definitely be using them again in the future and highly recommend them to anyone looking for good quality work and products.

I've been buying flooring from Eric at Carpet Center for more than 15 years and he always does a…read moregreat job for reasonable prices. I don't live as close to their store as I did previously so I got some other quotes for flooring I need replaced now. When I finally remembered to ask Eric, he came out to my home to measure and came in with a more reasonable quote for a better product. I would trust this business with any residential flooring needs.

A tip when you get your garage floor, resurfaced and beautiful. This will be the centerpiece of…read moreyour garage to design and harmonize after the floor is installed.

I called several of the top rated garage renovation services in the DC area. Fred was the only one…read morewho promptly came out to my home to evaluate the garage and talk about options. One of the companies would not even come to my house but expected me to measure everything and choose the options and let them know. The finished work is excellent. Beautiful floor that is incredibly better than the old one and incredibly nice cabinets and wall having spaces. It is our new home, and my garage is well-organized, so I'm a happy camper. I can't recommend Fred highly enough. He is part of a large company that has been around so I feel comfortable with the life time guarantee... yet, being locally owned by a caring owner with a personal touch makes all the difference.

Very disappointed by the recent customer service experience. Most often times I do business with…read morebusinesses or individuals based on their character, their personality, their CUSTOMER SERVICE! From some of the reviews, it appears to be a missed opportunity so where do I begin. I can recall as a junior enlisted service member my senior leadership stated, you are as successful as the subordinates you lead. Remember Top - Down. This reminded to that as I made it through the ranks to take care of my subordinates but it made me reflect on me leading the led. So it pains me to to write this review; that the worse customer service I experienced was from leadership team members of Choice Floors. Such a disregard to implement positive customer relations has significantly tarnished my perception of the company. It was the constant lack of empathy and management's unwillingness to listen that was most frustrating. Every time I tried to express my dissatisfaction, I was talked over and told how I was trying to change the company's policy which I found not only accusatory but offensive. Offensive, as this was an attack of my character and this supervisor has never met me or allowed me an opportunity to express my concerns in regards to what may well been a miscommunication in the payment terms. It felt like my concerns were not being heard or respected. Understanding this is a business, fostering good working relationships to render service for future prospects and productivity quintessential, however, when a member is not in agreeance with an upset customer, gets combative, spend time time spewing judgment while trying to prove them wrong instead of finding resolve and de-escalated the problem sets esprit de corps of the company back as the consumer has lost trust in the company's capability to be trustworthy. But why does it matter, as I was told this is just my opinion by said supervisor. While this may have started as a potentially good experience, the customer care of both the Retail Sales Manager and the Director Internal Operations left such a disdain image for this company that I could not let this lack of professionalism in customer care go unnoticed. It was very unsettling to be going back and forth over the phone with a business professional with such an elevated title. I really I hope this is not the future for this company's Top - Down leadership strategy. Very Disappointed Consumer

Choice flooring was the second carpet store we visited in Calvert County. They managed to help us…read morechoose, estimate cost and install our lovely carpet before the other guys in Huntingtown showed up for the estimate. In fact, I called the other guys repeatedly to no avail. They never showed. Pathetic service! I HIGHLY RECOMMEND CHOICE. They are the RIGHT choice!

They WERE excellent as Cardinal Distributors. But, since the manager took over the business and…read morechanged the name, it has become unreliable. The company took some time reorganized and running again, then they were booked to the point I had to twice find other companies for floor repairs and replacements. As of now, the manager had to back out of a scheduled kitchen replacement and floor repair job as he forgot to mark his calendar and forgot out conversation about the color of the flooring. My company and I are moving on.

They did a great job taking up my laminate, sanding, cleaning, and refinishing my hardwood parquet.read more

Loving my new carpet! We Are Floors was very easy to work with, offered competitive pricing and did…read morea great job. Earl's quote for a higher-grade carpet was less than a big box competitor's for a lesser grade and I was able to have installation started sooner. His team was conscientious, and my new carpeting looks great. I would highly recommend Earl and We Are Floors.

Earl and his team did outstanding work on my floors. I feel that the professionalism and…read morepersonable actions where expressed through the the timely completion of the work. I recommend, We Are Floors for your floor projects. I am happy with my new easy care floor, thank you . Paula Gordon

Excellent Experience with Next Day Carpet & Flooring…read more I had a wonderful experience with Next Day Carpet & Flooring. They carpeted the entire upstairs of my home, installed beautiful hardwood flooring on the main level, and in the kitchen I chose a gorgeous marble tile that completely transformed the space. The entire process was fast, efficient, and very professional. The team worked quickly without sacrificing quality, and what impressed me most was how clean they kept everything--they cleaned as they worked, so there was never a mess left behind. Everyone on the team was courteous, respectful, and clearly skilled at their craft. The final result looks absolutely beautiful for a great price and I couldn't be happier with how everything turned out. I highly recommend Next Day Carpet & Flooring to anyone looking for quality work, professionalism, and a smooth installation experience.

We had an excellent experience with Next day carpet and flooring. From the estimate to the…read moreinstallation, everything was top notch. I highly recommend for any flooring needs. We had both carpet and hardwood installed and they both turned out fantastic.

We've had Porter and Porter work in our home twice; once to install LVP, and the second time to…read morereplace the carpet for our upstairs. Both times we got excellent service, both from Paul and James as well as everyone on their crew. The floors look great and we're very pleased with the quality of their work. They stand behind their work and are a pleasure to work with. We would not hesitate to work with them again for any flooring needs.

Had the flooring replaced in my entire condo unit and Porter & Porter did such a great job! Would…read morehighly recommend to anyone!

Price is great! Service is excellent! Didn't have to leave my house to look at samples. Easy…read moreinstallation. Good communication and saved me hundreds!!

My initial interaction with this company scores a zero in terms of lacking professionalism. I…read morecalled the telephone number provided and it went to a voicemail with some other company's name. I was confused so I called back and the call was terminated. Again, I'm thinking something is wrong with this telephone number. I called back one more time and a guy answers the phone with an attitude saying I called 6 times (lie) I only called 3xs and he angrily says he's on the other line. (1) Get a receptionist; (2) if this is your business line, answer it as such, (3) change your dayum vm message so its inline with the company you work for so individuals such as myself wont be confused. Needless to say, I will not be moving forward with procuring services from this company based upon my first and only interaction.