1. Platinum Home Design

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Chantilly, VA

Platinum Home Design

3.0 (6 reviews)
Open • Open 24 hours

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Priceless Home Improvements - Mold due to ductwork/damper damage during siding replacement.

Priceless Home Improvements

(20 reviews)

Had some storm damage from a spring 2018 storm when we were approached by Priceless who said they…read morewould work with us to attempt to get a replacement roof at no cost to us by working with our insurance company. True to their promise, that's exactly what occurred although our insurance company dragged things out far longer than it should have taken. The sales rep, Kyle Dotson, worked above and beyond the call of duty to make this happen and should be commended for that. He is a truly caring individual that works hard to keep his promises. Once the work began, the crew that did the roofing work was phenomenal. They finished the job in a day and a half (stripping, prepping and re-installing approximately 35 squares). We did have some questions about the effectiveness of the gutter guards considering the shingle overhang and the slope of the roof so that got held up a bit while we worked through those issues. Now the not-so-good. The supposed Project Manager was abysmal due to his lack of presence, communication and outright neglect. He would not return phone calls or text messages. If it wasn't for Kyle dogging him, he probably never would have even made the single brief visit to my house to look into the gutter guard issue. When he did, he promised to get the job done but it took several weeks and only after numerous terse messages from me (that went unanswered, true to form) before it finally got addressed, despite this task clearly being in the contract. These were gutter guards I purchased myself and paid Priceless to reinstall as part of the contract. I had purchased more than enough to do the job so I would have extras for the future but upon completion of this portion of the task, all remaining guards were removed from my property. Requests as to the return of the extras have gone unanswered, naturally. He also promised to have splash guards re-installed which were removed as part of the prep work. This has yet to be completed (or my messages acknowledged) so it looks like that will have to be done at my additional expense if it is going to be done at all. This guy should be fired since he is a bad representative of the company and a detriment to customer satisfaction.

Poor communication, poor work quality, incomplete work, shady sales practices, customer gaslighting…read more("oh, thats just cosmetic"). On-going pressure to sign-off on job completion & collect final (insurance) payment -- even when the job is not complete. Line items on final invoice for work that wasn't done. Significant overages from original estimate & claims that material costs went up. Hiring unlicensed subcontractors who caused additional significant damage to our home -- cracked bathroom tile, significantly damaged drywall, ductwork disconnects & damper removal causing mold in home which we are still dealing with 6 months after the fact. Long & short, we wish we had never heard of Priceless. Do yourself a favor & go with Dry Home.

American Windows & Siding of Virginia

American Windows & Siding of Virginia

(85 reviews)

Yep, another five star review for American Windows…read more We received three estimates for replacing three windows, a French door and a picture window. American Window undercut the estimates of the other two vendors by a substantial margin. We also really liked they only asked for a modest down payment. Jay was our sales contact at American Windows and he was absolutely great. He has an engaging personality, and kept all his commitments to us. We appreciated that when installation day came, he swung by to ensure all was going well. Oh, how did the installation go? It was fantastic. Not only did the windows and door come earlier than promised, the American Windows crew came on time and worked quickly and professionally. We were amazed that the whole job only took 4 1/2 hours to complete. The windows and door materials are high quality and we are very satisfied with the results.

After a frustrating, high-pressure sales pitch from another company, we turned to Reddit and saw…read moreincredible reviews for American Windows and Siding. We decided to drive an hour out to their showroom without calling first. Even though they weren't open yet and are by-appointment-only, Phil greeted us without hesitation.It turned out they couldn't take on our small window sill repair since they didn't install the original window, but Phil helped us anyway! He gave us repair ideas, explained potential causes, pointed us toward the right tools, and gave us contacts who could help. To top it off, his cuddly dog Wilson kept us company, and Phil even recommended a local spot for lunch since he knew we had a long drive. We are completely speechless at his kindness and support, despite not even being paying customers. Based on this first impression, we would work with Phil any day. The world needs more people like him!

Platinum Home Design - roofing - Updated November 2026

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