Had some storm damage from a spring 2018 storm when we were approached by Priceless who said they would work with us to attempt to get a replacement roof at no cost to us by working with our insurance company. True to their promise, that's exactly what occurred although our insurance company dragged things out far longer than it should have taken. The sales rep, Kyle Dotson, worked above and beyond the call of duty to make this happen and should be commended for that. He is a truly caring individual that works hard to keep his promises. Once the work began, the crew that did the roofing work was phenomenal. They finished the job in a day and a half (stripping, prepping and re-installing approximately 35 squares). We did have some questions about the effectiveness of the gutter guards considering the shingle overhang and the slope of the roof so that got held up a bit while we worked through those issues. Now the not-so-good. The supposed Project Manager was abysmal due to his lack of presence, communication and outright neglect. He would not return phone calls or text messages. If it wasn't for Kyle dogging him, he probably never would have even made the single brief visit to my house to look into the gutter guard issue. When he did, he promised to get the job done but it took several weeks and only after numerous terse messages from me (that went unanswered, true to form) before it finally got addressed, despite this task clearly being in the contract. These were gutter guards I purchased myself and paid Priceless to reinstall as part of the contract. I had purchased more than enough to do the job so I would have extras for the future but upon completion of this portion of the task, all remaining guards were removed from my property. Requests as to the return of the extras have gone unanswered, naturally. He also promised to have splash guards re-installed which were removed as part of the prep work. This has yet to be completed (or my messages acknowledged) so it looks like that will have to be done at my additional expense if it is going to be done at all. This guy should be fired since he is a bad representative of the company and a detriment to customer satisfaction. read more

Poor communication, poor work quality, incomplete work, shady sales practices, customer gaslighting ("oh, thats just cosmetic"). On-going pressure to sign-off on job completion & collect final (insurance) payment -- even when the job is not complete. Line items on final invoice for work that wasn't done. Significant overages from original estimate & claims that material costs went up. Hiring unlicensed subcontractors who caused additional significant damage to our home -- cracked bathroom tile, significantly damaged drywall, ductwork disconnects & damper removal causing mold in home which we are still dealing with 6 months after the fact. Long & short, we wish we had never heard of Priceless. Do yourself a favor & go with Dry Home. read more

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This company came to me highly recommended after roof and interior damage from the snow and ice storm that hit Maryland 2026. At first I thought I was in good hands and I trusted that they had our best interest in mind. However that was not the case, I contracted them at the end of march/ beginning of April, signed the contract gave them the money awaiting results. I was told that I would be contracted by the project manager in a few days to confirm a start date. I asked repeatedly what is going on WHY????? haven't been contacted yet? All I kept getting was someone was going to reach out. Supervisor Christian (NOTHING)... Project Manager Russell (NOTHING). Now it's May of 2026 and I called the insurance company to stop payment only to learn that Priceless had deposited the check for with NO work being done or correspondence. I had to call the Crain Hwy location and threaten to call a LAWYER!!! I finally got a response from Russell (project manager) which turned out be a lot of bull. Apologies, lies, and just more bull. He assured me that he was on it and was going to get things going once he made the 3 phone calls that was supposed to benefit me . More shucking and jiving !!! I explain to him that there is a hole in the ceiling and you could see the light from outside. His response via text send me a photo, my response time was ASAP i sent him the photo and his response got it. Upon speaking to him again he told me he was going to send out his guys to go up on the roof because form the beginning I kept saying it would be useless to fix the interior first and not the roof to have damages again. He agreed and was supposed to be giving me an estimate. Now this estimate was on going for over a month and this was before I ever talked to him(Russell)... An estimate DOES NOT!!!! take that long. So I asked Russell in the mean time could he put a tarp on the roof until they get thing in order be cause in a few day it will be raining for the next 6 days straight. Note: It will be raining for the next 6 days. When the guys came out we thought they were putting a tarp on the roof, but the rain came and water came into the house. It was then that I realized that no tarp had been placed on the roof. I reached out to Russell via text and phone calls without any response. I did not hear back from Russell until a week later. Russell sent out two more guys to look at the roof and they stated that there was not any tarp on there but a cheap piece of material with holes was what was found on the roof. The supervisor Christian reached out to me to discuss the matter, stating that they were still attempting to get an estimate. He acted as though we were best friends and gave me his personal cell. At this point I then reached out to the owner Debra Price letting them know that I needed a refund of all money and let them know I was unsatisfied with the way they handled the matter. I was told i would receive a phone call from both owners but NOTHING. I will never do business with this company and people should look out for this story on the news because I have already contacted the media about this . read more

After storm damage, I wasn't sure where to start with my roof. Randy from Priceless Home Improvements was amazing--he confirmed the damage, explained how insurance might help, and guided me through the whole process with zero pressure. He helped with everything from shingle choices to the final install. I felt informed and supported the entire time. My roof looks great, and I'd absolutely recommend them! read more

Needed a full roof replacement. These guys did not follow through with my insurance company Insurance company denied my claim with full roof and sent me a check for $200 to replace missing shingles. Anybody who walked on the roof knew the roof was in terrible shape. It's 30 years old, missing shingles, crack shingles, The gutters were full of granules and the underlayment was rotted. Come on guys if you're afraid to stand up for your customers please go out of business. Do I recommend these guys? No...... I found a company that took care of my roof issue. Thanks for nothing priceless.. If I could give a zero star rating I would. read more

UPDATE TO MY 11/10/24 review: Trevor Irwin, VP of Sales, saw my reviews and very quickly made it right. The person who had done this is no longer with the company. Trevor reimbursed me for what I paid to have the damage repaired. I'm changing this to five stars because he immediately took responsibility and corrected the situation. Problems happen. What a company does with the problem speaks volumes. read more

I highly recommend Priceless. They were so easy to work with and worked smoothly with our insurance company USAA. Our project contact was Shane and we were able to communicate easily via text and phone calls...very responsive. The roofing crew were total pros. When the job was complete a supervisor/inspector followed up to make sure the job was done correctLy. They also made sure to remove every last nail from the property and left our surrounding landscape in good condition. read more

Priceless Home Improvements - Roofing Near Me - White Plains, Maryland

Their pushy salesperson would not leave us alone when we were trying to leave. Then another guy was very rude to my wife for not wanting to meet with them. Maybe they're good at roofing, but I wouldn't do business with them. read more

They did an outstanding job! Very friendly, showed up on time, cleaned everything up, and worked until the job was finished in one day even after the sun went down. Highly recommended. read more

Priceless Home Improvements - Completed with a smile - Roofing Near Me - White Plains, Maryland

Employee on Elsa Avenue driving between 50-60 on a 25 residential road. Approached driver. Said he was offended that I spoke to him. Denied driving that fast (of course). He was kicking up rocks and pebbles as he passed me walking. Said he could see "I was having a bad day". Called company. No return call yet. read more

Priceless Home Improvements - Priceless truck - Roofing Near Me - White Plains, Maryland

We received a knock on the door from Brandon, a sales rep stating we had damage to our roof and would like to work with us to submit an insurance claim. After a roof inspection, we had shingle damage all over the roof from a storm in February and they quickly called our insurance company to arrange an inspection with everyone present. We were approved within a day for a complete new roof, and worked with Priceless to also do the gutters at the same time, which we had to pay for out of pocket, but still, very reasonable pricing. Well, within 2 weeks everything was completed. The only negative was an issue with some flashing, which still hasn't been repaired (they damaged it when doing to roof), but we haven't paid them so when they get around to it, we'll make the final payment. Overall, they were great to work with, made the entire process easy, and we would not hesitate to recommend them. We'll be getting out windows replaced in the next year or so, and Priceless will be my first call.......... read more

Priceless Home Improvements - Roofing Near Me - White Plains, Maryland

Please be aware of this company. Not sure if it's a legitimate company. We've dealing with Sean F Geary, to work with our insurance company. Sean initially identified himself as the Project Manager with Priceless Home Improvements, however when checking their website, we cannot confirm whether he is actually part of the company. In the invoice he sent to our insurance company, he identified himself as the "owner" of not sure what company. We've been chasing him down for the last two months, to close out the claim with our insurance company, however he comes up with excuses every time. We have already given him (or the company supposedly) check for $7K, within days of the roof work being completed. This was the amount that Sean invoiced the insurance company for the roof replacement. There is a final inspection that has still not been completed, two months post roof replacement. We also required emergency tarp services. Sean arranged to have the tarp placed through a subcontractor. We don't have any contract signed with the tarp company, and all our dealings has been with Sean through Priceless Home Improvements. However, this subcontractor called TarpNow shows up at our doorstep on Saturday, demanding money. The man that showed up at our doorstep, said he wouldn't leave till he got the check. We have reported the man/company to the authority. Priceless Home Improvement didn't pay the subcontractor, and now these companies are demanding money from us. Please be aware before allowing these companies on your property. read more

Got gutter work done to our townhouse. Initial contact and response was very quick and was able to come out the next day for a quote. The quote was very reasonable compared to other quotes we received for the same work. Not the cheapest but not the most expensive either. The removal of one star was because I believe communication could be worked on a bit. We were able to get scheduled the following week on a Monday per my request, but the weather did not cooperate which is understood. We rescheduled for that coming Wednesday at 8:30-9am. But no one showed up or let me know if they were coming. I had to text them in which I was told they had issues with their machine but would be coming by in a few hours, which my husband waited and waited but they never showed up then finally was contacted late afternoon that they will not be coming by after all due to the machine not working and needing repaired. It would have been nice to be notified much earlier of this since my husband works nights and lost many hours of sleep waiting for them. We were rescheduled again and they showed up on time. We did encounter one problem with a leak on the downspout of a gutter on our deck which I notified them of as soon as we found it. We were told they'd be sending someone that day but never showed up. I waited a week with no response. I then contacted the following week after that and they were able to send someone to repair it the following day. Overall, they did a good job with installation and I would go with them again, just need to constantly follow up with calls/texts. read more

These guys put new roofs on my house, barn and shed and did an outstanding job, making sure everything was done right. We can highly recommend them for roofing, ceiling repair and painting. I would trust them to do anything they said they could do based on their performance for us. Darrell was our contact and was outstanding. read more

I would like to thank Priceless Home Improvements and their team specifically Trevor Irwin who managed the SUCCESS of my new roof installation! He was very knowledgeable and attentive to the details which really impressed me. Also I appreciated the transparency of the entire process from the beginning until completion. I would describe their customer service as "Above and Beyond" especially when Kyle Dotson came by a couple times to make sure I was satisfied with the work as it was being completed and helped answer ALL of my questions. I would also like to add that my NEW roof, siding and gutters/gutter guards have added so much curb appeal to my home. I get compliments from my neighbors, family and friends all the time! I will continue to refer everyone I know to Trevor and Kyle, the make it happen---"A" team!!! read more

Just had my roof done by Priceless Home Improvements. They did a great job. The whole process was effortless from start to finish. Kyle is great to work with and very knowledgeable. The crew that came out were polite, worked hard and did a great clean up. Very nice experience. read more

I was VERY satisfied with the work Priceless did, and the service was top notch! They walked through the claims process with our insurance, scheduled to come out once it was approved, they came a week earlier than scheduled. The crew was very careful not to disturb existing items: such as patio furniture, grill, lawn, and not get any stray nails, or material in driveway. They tarped every area. Couldn't be more pleased with the end result. I highly recommend this company. read more

I am so grateful for Nick and all his help throughout my roof replacement. He was very responsive to phone calls and got the job done in a timely manner! I would recommend Nick & Priceless to everyone I know. read more

I called Priceless Home improvements on 8/2/19 to get an estimate for extended my bathroom exhaust pipes through the roof. I was told by the receptionist that unfortunately if I was having my roof replaced they can send a contractor out to give me an estimate. Since the work is only for the exhaust pipes they are swamp and don't have any contractors available!! "Wow" If you're not spending a enormous amount of money they are not interested in smaller jobs...I will never recommend a company like this to anyone! read more

Extremely satisfied with Priceless Home Improvements and their customer service. Loved working with Cody...he was very helpful and kept me well informed every step of the way. read more