We had Impact Roofing replace our aging roof a month ago. We are so glad they were able to fit us in before the major snow/ice storm as our old roof was wearing thin. The quote was competitive. The team was fantastic. Delivered materials the day prior and showed up promptly to begin work. Everything went incredibly smooth--the crew finished by late afternoon. Mason was friendly, professional, and available for any and all questions. The biggest relief is knowing we went with an experienced roofer that guarantees the quality of their work with an outstanding warranty. We are so glad we went with them over other options in Frederick. Looking forward to not needing to replace this roof again! read more

Bottom line up front: Impact Roofing is not a company that takes hands-on pride of their work. They will send a team of people who barely speak English to do your project with no supervision. The company will go hands-off as soon as they get your deposit. I almost never write bad Yelp reviews and I have been sitting on writing this review for a while but I had to because I am still so upset with the quality of service. When giving me my estimate, they sent a real professional to actually survey the property, go up on the roof, take measurements, etc. I had a really good feeling about the company. However, the person who gave me the estimate quit the company and I was reassigned to someone else who never physically came by to see the property. On the day of the installation, the team that they sent had no familiarity with the specifics of the project (which was attic insulation, gutter installation and rain barrel installation). I had to explain everything to them all over again, like they'd never heard of it before. It didn't help that they didn't really speak English and I had to show them what a rain barrel was with hand gestures. The workers installed my backyard rain barrel backwards, and my front yard rain barrel upside down. They took bricks from another part of my yard to mount my rain barrel without asking. The worst part by far: One of the workers, without asking, cut down my Virginia creeper plant that I had been growing and training for three years. It covered the front of my house and attracted birds and butterflies in the spring. Now it's destroyed. There was literally no reason to do this, he didn't ask for permission or anything (he said "it's poison!" when I asked why he did it; it's not, it's a harmless native plant). My house used to be unique, now it looks like every other house on the block. This last offense was intolerable, I called the company and demanded they sent someone down. They ultimately discounted the project by $2600, which was fine but did not compensate me for my loss. This was the first time any supervisor actually came to the property. It was clear the supervisor didn't know the workers at all, and he couldn't communicate with them any better than I could. The management had no interest in coming by to check work after it was complete, either. I had to reach out to them to request that they do so. They were perfectly content to just let their workers do it and leave for the day. Ultimately, they did the job that was on the contract, hence the two stars: they insulated my attic, installed gutters, and installed rain barrels. But everything else was a terrible experience. I wish I could undo hiring them in the first place. read more

We worked with Brian from Impact Roofing & Renovations for new siding and trim on our home. He helped us choose a style and color that really improved the look of the house. The crew paid attention to the small details and everything came out beautifully. Brian checked in throughout the project to make sure everything was going smoothly. Highly recommend. read more

Brian at Impact Roofing & Renovations replaced our roof and installed two new skylights. He was extremely knowledgeable and pointed out ventilation issues we didn't even know we had. The crew did great work and everything looks amazing. The skylights bring so much more light into the house now. Brian clearly takes pride in doing things the right way. read more

I wanted to share a rare experience with Kiley from Impact Roofing. I called looking to obtain a quote to reattach a wooden plank that was coming off the top of my home adjacent to the roof. The location was too high for me to access without climbing onto the roof, which I was not comfortable doing.In explaining what I needed to Kiley, I was amazed that Kiley took time to understand my issue and then recommended I NOT use her company, because for such a small job the company's minimum billing threshold per job would exceed what my repair should cost. She did not want me to overpay! I explained I was having difficulty finding a handyman/repair person who was comfortable climbing onto the roof to access my repair, which is why I called her company. Kiley subsequently worked with me and found another repair person who would do the repair at a much lower cost, who I ultimately used. I was amazed with the interest Kiley took to help me find someone to repair my issue. I sincerely appreciate her assistance and honesty- she has gained a future customer! read more

Impact Roofing, was one of the first companies to respond back to my Yelp Request, when many didn't. They came back with a Precise and through quote. And then they came out in one day after scheduling and did the repair. They were a little pricey, but they were honest and reliable. I would use again. read more

Impact Exteriors - Roof Repair - Roofing Near Me - Alexandria, Virginia

I requested a quote for a leaking window and Daniel from Impact Roofing was incredible! He came by and spent the time and energy to fully diagnose the problem. This was amazing and made me feel confident in the solution he proposed and was a stark contrast to other companies who just suggested broad solutions without even testing anything. He also found causes to the issue that no one else found and suggested a cost efficient solution. I now know who I will call for the future issues! read more

Came in to help me with a leaking roof. James recommended a silicone coating. He was pleasant and the proposal seemed decent compared to other offers. The job was done efficiently, no problem. Fast forward less than 2 years later (meaning within the warranty) and I have a leak in the same spot..and enough to need walls taken down inside dut to mold. Called them up and was told I would get called back that afternoon or the next am and ...crickets...nada...this was over 2 weeks ago..therefore I DONT RECOMMEND THEM! I've since hired someone else to do the job they obviously didn't really fix right the first time. read more

Upon recommendation of my neighborhood, I reached out to Michael and Impact Roofing for assessment of my roof. Michael was responsive, walked me through what he found and next steps to work with my insurance company. A full replacement of roof, gutters etc. was approved by my insurer. Matt has done a very good job of keeping me appraised throughout the process. Materials were backordered, and changes in schedule occurred, but to an extend that is the nature of the business. Always transparent, I appreciate his coordination, and the teams dispatched to our house were all professional, courteous and hard working. The house looks great with the new roof, gutters etc. I hope to not have to replace my roof again, but if I do, I know who to call. For those in a similar situation, it does not hurt to reach out to Impact Roofing to discuss options. read more

We had such a great experience working with Impact Roofing. Our new house was in pretty bad shape, and our roof sprung a significant leak overnight. They came out and explained everything that needed to be done in great detail, with multiple options. In less than a week, we had a new roof. Due to the unique way our house was built, it's 70+ years old, unexpected debris/dust fell from our wood plank ceiling with all the movement on the roof. They paid to have a cleaner within a day to clean our home's entire interior. They followed up a few weeks later to ensure everything was going great. We plan on using them again on our next project, residing in our house. Competitive Pricing Excellent communication throughout the process Great customer service Fast work Thank you, Mason, Jeff & Team, for giving us a great roof! read more

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The Impact Roofing team is incredible. They do excellent work, approach all of their projects with professionalism and deep industry knowledge, and their customer service in unmatched. Impact's prices are extremely fair and they seem to go above and beyond for their customers. I purchased a unit in a three-condo structure that was built by JAZ Construction Company. Within a month of purchase, I had significant leaks throughout my home, and it became clear that the builder did not properly install our property's roof or my unit's flat roof deck. We spent months trying to work with the builder to address the leaks, but the builder offered no help and our home sustained more and more water damage. Then, Impact Roofing saved the day!! Impact Roofing handled three separate projects with our property to address different issues with the roof and the flat roof deck and since their work on our home, we have not had any further issues with leaks. Different from a lot of companies, the senior team at Impact (Mason, Ben, and James) were onsite for every project to ensure that the work was done correctly, and it's clear that they spend a lot time training the rest of their team. Beyond Impact's quality work, I was so impressed by their commitment to meet with the homeowners and talk us through the issues with our roof and the steps to repair. It meant a lot to us. I could not be happier with Impact Roofing and would recommend them ten times over. Thank you Mason, Ben, James and team for everything!! read more

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Hands down -- an amazing company with even better customer service! We reached out to Impact Roofing via Yelp and they were so responsive and friendly! They immediately sent someone out for an estimate and within a week, we had the service completed on our roof! The technician who came out for the estimate was extremely knowledgeable and was able to answer any and all of our questions. I would absolutely recommend Impact Roofing for any of your roof needs!! read more

Impact roofing did an amazing job installing my sliding door! They offered to price match and were quick and efficient. They also cleaned up well which we really appreciated! read more

Impact Exteriors - Sliding door - Roofing Near Me - Alexandria, Virginia

Impact Roofing came out to review my roof, but when I had follow up questions they did not respond. I emailed and called the technician and the office manager as was told they would get back to me but they never answered my questions. Maybe the job was too small and they weren't interested, but they could have just told me that rather than ignoring me. read more

Impact (specifically Mason) went above and beyond my expectations for a roofing company. I appreciated how knowledgeable they were. The sale didn't feel forced, I was educated on the process and was left to make my decision. This was my first time purchasing a roof and had trouble deciding on a color, they were able to get me a rendering beforehand which definitely helped. Their pricing was competitive, and I believe I received the best value for my money. read more

The skylight at my rental property had a leak so I contacted Impact Roofing. The admin staff were very responsive and friendly. Though following the initial inspection, the roofer, Mason, left me a message saying I didn't have a skylight. A bold statement to the homeowner. I called him back several times and he never returned my call. I was only able to speak with the admin staff. I even sent interior and satellite pictures pointing out the skylight. After following up the next day (still no call from Mason) I was able to talk to the admin staff (Mason had no problem answering their calls). Once they reached him, they called me back to say he was "no longer interested in taking this job" because he could not "safely reach the skylight"... that I apparently don't have. I have had several other roofers "reach the skylight" on my property before. That's literally the job of a roofer. *Update: Response to business owner* Mason's original message to me made it clear he didn't even think I had a skylight, so was clearly unaware of the flat part of my roof, thus, his lack of access to my skylight was not "safety". Additionally, he just called and left a message saying he *did* make it to the skylight but wasn't interested in taking the job because it was "too small" and "we have a lot going on". So which is it? Also, it was made clear early on to me that he was unwilling to try to access my roof through the interior of the house via the skylight (per prior correspondence with Ingrid), so even if someone was at the house at the time of the inspection, that wouldn't have provided him access per his reported constraints. I have no problem with a company making a mistake or not wanting to take a job, but at least be upfront and honest about it. I don't think that's asking too much. read more

I want to thank Jeff and Mason for their help with a roof inspection that was required for my home owners insurance policy. Scheduling was easy and they were very responsive. They were thorough and took pictures of the roofs condition for me to send to the insurance company. They provided me their professional opinion of the roofs condition and recommended that I have our gutters cleaned, they went above and beyond to help me get the inspection done within a tight timeframe. I would highly recommend them and will use them for future work! read more

Great job on my roof. One day service 8am to 8 pm. They brought a crew of 10+ people and were all in synch. Did a good job of protecting stuff from debris. Excellent cleanup afterward. Fabulous job on actual installation. Identified and replaced over 18 sheet of plywood sheathing. Supervisor came out near end of day to see if I was satisfied. I did have to ask that they leave a couple of bundles of shingles for future repairs if necessary. read more

Impact Exteriors - Roofing Near Me - Alexandria, Virginia

We noticed water was leaking from our light fixture on the ceiling of our living room during a recent rainfall. We contacted Impact Roofing to assess the issue and to provide us a free written estimate. Jeff, Project Manager, arrived and proceeded with his ladder to evaluate our roof. He provided photos of where the leak may have originated. Our roof was 15+ years old and showed signs of wear and tear. Jeff promptly provided written estimates to repair and replace the roof. Jeff was very knowledgeable and customer-oriented. Staff was friendly and prompt in responding to my requests. Highly recommend! read more

I put out a request for bids on an improvement/extension to my roof. This was the third time I'd done this. Impact Roofing was the only contractor who called back and explained to me why the request could create issues in the roof and advised me not to pursue it. Other contractors had only said I wouldn't want to pay the high cost, and/or wouldn't bid. Impact was the first service that actually called me and explained technically what the extension would entail, how it would have to be done, and what the risks of the project were. They said they reached out so that I wouldn't think they were just putting me off. I really appreciate the personal touch, the explanation, and the time they took to ensure I did not feel disrespected. That's rare these days. Thank you. read more

I had Impact complete an estimate on my damaged roof. Within minutes I knew they would be gaining my business. They were honest, professional and fairly priced. The process was hassle free and I will certainly be recommending them to friends in the DMV area. read more

Mason and his team were able to get my parents' roof replacement approved through their insurance carrier and did an amazing job with the installment. They were kind, knowledgeable, and professional -- would highly recommend to anyone looking for a new roof. read more

Jeff and his team were so nice, engaging, took their time with any questions I had. Everyone was incredibly professional and diligent in their work replacing our roof. The cleanup was top notch only finding 5 roofing tacks in really small hidden places over the whole of my yard and maybe a couple of small bits of roofing tile. I would highly recommend this company! read more

estoy extremadamente satisfecho con el trabajo que Impact Roofing hizo en mi casa. Son una empresa de techado excepcional que ofrece un servicio de primera calidad. Su profesionalismo y atención al detalle es impresionante. Si estás buscando una empresa de techado en la que puedas confiar, no dudes en contactar a Impact Roofing. No te decepcionará! read more

Impact Exteriors - Roofing Near Me - Alexandria, Virginia

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Impact Roofing did a good job replacing our old deck and repairing our siding. They provided us with a fair quote and came out within a week to work on the project. Overall, I'm happy with the results and would recommend them. read more

Impact Exteriors - Decking - Roofing Near Me - Alexandria, Virginia

This company was fantastic! On time, friendly and very honest. Everything was explained in details with my options and their honesty saved me a lot of money and stress. They did great work and even followed up with me a few day later to make sure I didn't see any leaks during rain and make sure I had no other issues. I would definitely recommend this company to anyone looking for roof repairs! read more

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During a heavy rain our (flat) roof started leaking. Upon the recommendation of a neighbor, I reached out to impact roofing & renovations and they were able to send someone out the next day to inspect the roof and give us a quote. I was really impressed that they took the time to show me the problems and explain how they would repair the issues. Their quote was very reasonable and they were able to schedule the repairs within a few days of our accepting the quote. The work took only a few hours and the team was on time and performed the work efficiently. I am very satisfied with their work. read more

I had a leaky roof after a rainstorm and they showed up the next day. They said the roof was in good shape and advised an easy fix that I could do myself and save a lot of money. They were great communicators, showed up promptly, and gave good, trustworthy advice. read more

Mason and his team were very professional and timely in helping do an amazing tin roof for my parents. They had to coordinate and work with other contractors as they put on a sunroom. read more

These guys are great! I needed a roof inspection for my new homeowners insurance policy (they thought they spotted a couple of issues on my 10 year old roof) and James came out on time and did a complete inspection, with lots of photos and supplied me with a letter for my insurance company stating that the roof is in great shape, with no work needed. If I ever need actual work done, they will be at the top of my list. read more

The company quoted price higher than others. Also they want to use white membrane which very different than a grey color.

These guys are great. James came over and thoroughly explained what was to be done. They were prompt on arrival at the scheduled time, and worked quickly, efficiently, and professionally to complete the work. They even cleaned up and left the area spotless. The quality of work is top notch. Highly recommended... read more

We asked to get a quote on a roof repair. Mason was at our house within 20 minutes of our call. He scoped the repair and gave us various option with varying degrees of cost vs. benefit. I really appreciate the time he took to provide the options, and explain the options so that I could understand the issues. I felt like I was well informed and certainly knew a lot more after that discussion. The repair was completed quickly. In addition, he spent the time to assess the entire roof, the minor issues that we had, and even just did some basic sealing and patching where he thought we could use a touch up. Very impressed with the overall experience. There was no high pressure to "oversell." I highly recommend this company. read more

If I could give Impact Roofing 10 stars, I would! A storm in DC damaged my roof and water was coming in and creating further damage. I spoke with James. He was quick, responsive, and so helpful. I ended up using the company that my insurance company sent, but I will recommend Impact Roofing to friends and family any time, especially in emergencies. read more

I've been putting off getting a new roof. The worse to time to get one is when you have to. I was nervous because contractors know when you are desperate. They responded quickly and they were pleasant to work with. My roof was put on and I couldn't be happier. I even got a warranty in writing. I would recommended them in a heartbeat. read more

Just had my roof replaced and everyone was wonderful to work with. Mason came out and did the initial inspection. He also came out when my insurance had their inspector come out. Ingrid and Kiley handled the scheduling and were very helpful as I picked the color. The installation team were so efficient with time. You could tell they've been working together for a while with how the work started immediately. It took 5 hours to complete along with clean up. Even one of my neighbors commented how amazing it was to watch them work. I'm in a row townhouse so they cleaned up my neighbors decks and areas as well. They left everything exactly how it was and honestly you couldn't even tell I had major work done on the house that morning. Ben swung by in the evening to check in. I will definitely use them again for any other home projects. Highly recommend! read more

Impact roofing is superb from quotation to installation. Responsive, professional and speedy! Stripped old roof and put new one up in the same day. They also got insurance to cover it in not even 30 days! They took all the debris and even walked around the neighborhood to clean up as it was a slightly windy day. read more

Roofing made easy! These guys really bailed my sister and I out. We had a leak in our rental property, they came out and did a free inspection. They even offered a free repair while they were there to hold us over while we made our decision. Once we did, the scheduling and install was easy. Honestly, getting a new roof or repair has always been a pain, but these guys made it fun. read more

Impact was great! They are easy to work with and made the entire roof replacement process simple. Definitely recommend to anyone else needing a roofer! read more

Best customer service I've experienced in the DMV. Even matched my lowest quote and provided additional services. From quote to new roof in DC, one week. Consider me impressed! read more