I contacted New Sunrise for an estimate due to a recognized roof leakage in a new roof. I am 70 years old and have cancer. The very polite representative came out promptly and looked at the problem. Two roof vents (kitchen vent and furnace exhaust) needed some silicone sealant applied. One may need a replacement rubber gasket. Estimated cost to come out a week later was $1,450. Replied that this is ridiculous. Don't know if they are always this far from good or they thought I was a pigeon. ...to continue my review... The work necessary to address the leaks is a two minute adjustment to an existing new rubber gasket and a few ounces of a UV resistant sealer. I was willing to pay for a professional job. Ridiculous. read more

The copper roofing they installed 1 year ago had a minor issue. They were very responsive to my weekend phone message and within one day they came out and made the repair!! Awesome. read more

We had our roof replaced by Juan and his team. We also asked them to replace some fascia boards and paint rake boards. They did everything well. Very professional. Would recommend. read more

Shout-out to New Sunrise Roofing! They installed Mansard roof shingles on my townhome last year. Recently with the strong winds and tree branches blowing around, some of the shingles came loose. I called and they had someone out the next day to fix them. Great customer service! read more

New Sunrise Roofing ("Sunrise") delivered again for a returned customer. The strong wind last week got several shingles on the roof loosen. I called Sunrise in a Saturday afternoon after their business hour. Sunrise surprisingly picked up the phone and scheduled a visit the next Monday morning. Only a few of its competitors responded the same day and only a couple offered to come by Monday. On Monday, while the competitors still replied to my request and asked me to call them for more details, Sunrise arrived on time. The two guys checked the roof from below and gave me a quote. The quote was "outrageously" reasonable so I decided to hire Sunrise again immediately. The guys spent their times on the roof to nail down not only the loosen shingles, but checked around and glued others. They also took down a antenna that was not in use and patched the area. Without me asking, the guys even resealed the venting pipe. I feel like Sunrise cares more about the customer's roof than the customer's money. They make sure everything is fine on the roof, not just the parts at issue, but everything, and they don't go back and forth about money with the customer. They definitely stand behind their job. This is the second time I hired and was satisfied with Sunrise. I hope I don't need them for a third time, but will definitely call them if I have to. read more

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New Sunrise Roofing responded to my request to reinstall a section of siding near the roofline of my townhouse the next morning after I called. They did an excellent job at a very fair price. I would recommend them highly. read more

Professional, responsive, reasonably priced. Was looking for roof fascia and siding repair. Would have hired them, but unfortunately they didn't have the materials we needed in stock and it would have taken 3-4 weeks to come in, and we were on a time constraint :( Juan was so friendly, provided a free and fair estimate, knowledgeable about the job, just too bad our timeline didn't work out. Would highly recommend. read more

CAUSED DAMAGE AND DID NOT HONOR THEIR WARRANTY. We hired New Sunrise Roofing to replace our roof 2 years ago because they offered the best price. During the roof replacement, something was dropped and busted a huge hole in our bedroom ceiling. Thankfully I was downstairs at the time. I was in my comfortable clothes, so was unable (and too nervous) to go upstairs in the bedroom to change. I was also unable to leave the house the entire day because workers then needed to come in and out of the house to repair the bedroom ceiling. Their ceiling patch job was horrible and left a big noticeable area that immediately started peeling. I understand that mistakes happen, so gave them the opportunity to "make it right," but unfortunately the manager offered us only $200 for the inconvenience. After much back and forth, I negotiated a significantly larger discount. Fast forward to a couple of years later...we needed to get an inspection before changing our house over to a rental property. The inspection showed a large gap under the roof, which was open to the attic. I contacted New Sunrise and asked that they come out to repair it, as we are still within our 5 year labor warranty. Juan came out, and said that it was "animal damage," so it is not covered by their warranty. You can see in the photos, that the gap is perfectly straight, and the large opening is not due to animal damage. We tried to give them the opportunity again, to "make it right." Juan is now not responding to our texts and phone calls/voicemails. At this point, we probably wouldn't even trust them to repair it anyway. We have gotten quotes from 2 other roofing companies, both stating that the gap is due to the incorrect size drip pan/drip edge and gutter not secured, and not due to animal damage. We now have to hire someone else and pay a lot of money to have this corrected. Not to mention the huge inconvenience making arrangements with our new tenant. read more

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New Sunrise was my pick out of all the quotes I received because they were the only ones that didn't try to upsell or pressure me. They came on time for the estimate, and very frankly and simply gave me an estimate to address the sole problem on my roof. Other companies had super aggressive sales tactics - trying to convince me that I needed a whole new roof (insurance wasn't going to pay for it anyway) or that "other companies would try to take advantage of me financially because I was a woman," or trying to get me to sign a contract on the spot. New Sunrise Roofing was the only company that didn't attempt any of these tactics. When I selected them, they were immediately responsive and able to get me on their calendar in 48 hours. They showed up on time and did the work without issue. I am assuming the work is good until the weather proves me otherwise with a leak. It was a completely professional service from start to finish. read more

We called New Sunrise Roofing to assess a leak on our 20+ year old sunroom roof. We agreed to install new shingles but the weather had called for cold rain and/or snow on subsequent days and weeks. Juan was able to place and secure a tarp over the entire roof until the weather was clear to install plywood and shingles. During the day of installation, Juan and another roofer arrived on time to work on the project. They also adjusted the corner of the gutter on the main portion of the house where it met the sunroom. Everything from making an appointment to completion of the project was seamless. Very friendly employees who listened to our request for our immediate need to have our roof repaired due to inclement weather. They were the only contractor out of three (3) who was willing to put a tarp over our sunroom before the cold rain and snow occurred. Great value for their outstanding service to repair our sunroom roof! Highly recommend! read more

The team at New Sunrise is very responsive. We have used this company a few times for repairs in the roof of our Old Town Alexandria home. The prices seem affordable and business is honest! read more

This was a repair of a downspout to a French drain. This was a small job and New Sunrise Roofing did the work timely and communications was excellent. I would consider them for future jobs. read more

Not reliable in my mind. Went back-and-forth with a manager about scheduleing a date and time. I confirmed the time was good and date. Nobody showed. Waste of my morning. When I called in the office they do not have any record of it. Get somebody reliable read more

Office person not fluent in English, very difficult conversation, but we got it done. Sched 12-3 first day; NO SHOW - no call. I called them after 3:00 to update status. They apologized (stuff happens but ya gotta call!)and resched for 2 days hence. On time arrival, and both guys did a ok job. Blew out gutters w blower which is ok but some were so jammed, some gunk was left behind. Would have liked to seen them hose out the grime (which grabs the next leaf to fall and glues it to the bottom) to make gutter bottom less sticky. Price was ok, not cheap but well under high bidder. read more

Juan was very fast to respond. Once I was ready after dealing with the home insurance company, his team came out the same week to do the install. The skylights we needed replaced look fantastic, his team was professional and did a great job! read more

Mr. Juan and his teams are super great. Thank you so much for taking care my roof. Double five stars service. read more

We had a wall AC unit removed and New Sunrise came in and repaired the siding on the outside of the house. The siding looks fantastic and you can't even tell the something was there. read more

Waste of Time: New Sunrise Roofing came to my property to estimate and provide a quote on: Gutter Cleaning Gutter replacement Installation of new gutter Roof repair They arrived 30 minutes before scheduled time. Surveyed the job, matched the color of the gutters. Then No Quote! I emailed them to ask the status of the quote after not hearing from them for a few days. - No Reply. Guess they don't need the work. It would be a better business practice to decline the job, than silence. read more

My experience with New Sunrise Roofing was fantastic! They did an excellent job installing my new roof. The price was very competitive and they didn't try to upsell me on anything. They also didn't hound me for days asking if I was going to choose them like several other companies I got quotes from, which I really appreciated. When I had questions as I was doing my research they answered them quickly. They were prompt on the day of installation and the cleanup was meticulous. During the installation one of my window screens was torn slightly but they fixed it for me before leaving and I didn't even have to point it out to them. Overall, they are a very professional business that does quality work and I would highly recommend them. read more

Great experience with New Sunrise Roofing! Professional and very responsive to my inquiries. Finish the job in one day as promised. I would recommend this company. read more

In my case, the screws holding the gutter & the downspout were coming loose. I was looking for a reliable & reasonably priced vendor and New Sunrise Roofing was it! Juan visited for the estimate in time, explained clearly what needed to be done, and lastly, sent his guys the very next day in promised time to work on the issue. Javier & Pedro were very nice as well. I liked the work done, and my last two experiences with them were very satisfying. I highly recommend them; don't think twice! read more

Very professional. They fixed my gutters. Removed old ones and cleaned out. Very good company and service. Definitely coming back for my next cleaning. read more

Called the team out for a gutter clean as I had no idea what was up on the roof of our new home. Reasonable price, on time arrival, gutters cleaned and the residual ick blown out was also cleaned up off our driveway. The guys also gave us a quick tutorial on our gutters as well as a heads up on roof wear and tear. Really appreciate their taking the time to explain next steps so we could make an informed decision. Two thumbs up recommend. read more

Reasonable price, arrived in the time window stated, did good work. I'd do business with them again.

During a rainstorm I had a leak from a skylight. I contacted the office and Juan came to look at it the next day. He suggested I replace them since they were old. He immediately sent his guys to cover the skylights since the weather called for rain. A few days later the crew arrived on time to replace my three skylights. The 2 men did a wonderful job. The price was reasonable. The owner gave us a guarantee for many years. I would highly recommend New Sunrise Roofing. read more

Highly recommend New Sunrise Roofing for roofing needs. The infamous windstorm of March 2018 hit my neighborhood and many others. My roof was only 10 years old, but due to shoddy Builder's Grade quality shingles, I was missing quite a few. Also, they were starting to crack! It was hard to get vendors out for an estimate, since many were swamped. I ended up getting 3 quotes, New Sunrise included. Juan, the owner, came out to meet with me and provided me a quote. It was the lowest of the three, yet, also I was able to get the extended 25 year warranty thru GAF put on by New Sunrise in my price. That gives me peace of mind...I really don't want to have this huge expense again for a LONG LONG time. The GAF material they recommended w/ a lifetime warranty is excellent material. Come day of install, rain was forecasted the following day....what would have been a 2-3 day job, ended up being a 13 hour job, as there were lots of workers dispatched out to knock out the job in a day due to the inclement weather. Roof looks great now and after all the recent rain, it seems like everything is holding up well! Due yourself a favor and at a minimum, get the free estimate from New Sunrise before you have someone replace your roof. A+++!!! read more

Fantastic experience with New Sunrise Roofing! I called them to evaluate a water runoff problem that was creating standing water next to our foundation. They accurately diagnosed the problem and fixed our issue brilliantly. They were professional, on time, charged what they said they would, and solved my problem. I will absolutely hire them again for any roofing or gutter issues. read more

Thank you New Sunrise Roofing! New Sunrise Roofing (NSR), run by Marlin and Juan, is as good as it gets...and then some. I requested three quotes to have my roof replaced and saw the gamut of service. Both my neighbor and I were getting our roofs done so we both thought the roofers would be chomping at the bit to engage with us. NSR was the only one that was responsive, not to mention had the most competitive price using the same exact GAF shingles, underlayment, ice barrier, roof vents, etc. In fact, one of the companies (the largest of the three) wouldn't give me a written quote! NSR was by far the best - lowest price, greatest communication & responsiveness, and ultimately, professional. They gave me their attention, listened to my questions, answered them very timely, and then came back to my house to make sure I had the right information on more than one occasion. It was an easy choice! The crew came out and were there 10 minutes early, worked hard, and cleaned up the job site at both houses to our complete satisfaction only days before the March 2 windstorm. Both of our houses held up as expected! Then once the job was complete, he and Marlin followed up to make sure I was truly satisfied and only then did they invoice me! I will use them again when it comes to their services and have already recommended them to my neighbor who is having a roof repair done as a result of this past weekend's wind storm. NSR epitomizes the professional contractor! I wish they all were this great! Thank you Marlin, Juan, and crew!!! read more

I called them and not only did they respond quickly and gave me an estimate in less than 2 days but also- their price was the most reasonable of any of my friends who've done with the same type of work. They were professional, responsive, did good quality work and did it in a quick time frame. I was so impressed with the price and the work that I gave the crew a 20% tip:) I think when a company is fair, the customer should reward them. read more

New Sunrise was working on a roof in my neighborhood. I stopped by yesterday and they gave me a business card. I called the cell for Mr Portillo, he was able to give me an estimate that afternoon and the shingles were replaced today for a very reasonable price. The new shingles match perfectly and the job was done from unloading truck to loading it back up again in about 20 minutes. When the some shingles blew off in the windstorm I had called another company. They said they would come by and email an estimate to me within a week. That was two weeks ago and haven't heard back yet. As a single woman homeowner I find dealing with home repairmen exhausting. Sunrise was a pleasant exception. read more

After getting multiple roofing quote from other company I have chosen to go with New Sunrise Roofing. Juan came on time and did the exact measurement unlike the other so i got the lowest price. Juan and his crew came in the morning and did a clean and perfect job in 2 day. This project was back in August of 2017, since then i hired them again in March 2018 for another roof replacement. I'm sure will keep using them for all the future project and refer to anyone that need their service. If anyone is reading this review in searching for the best roofing and siding company, New Sunrise Roofing is the best one out there. read more

While the young men that came to do the job were respectful it was obvious they were not very experienced. The broke a branch off the tree in the from of my house to use to clear the down spout. I had to tell the they needed to take the down spout apart to clear it. I also recommend that you ALL estimates and prices in writing from New Sunrise and make sure you get a receipt. After to speaking with several contractors after they did the job I was informed that I paid more than double of what the job was worth. I will never hire these guys again! read more

New Sunrise is Wonderful Roofing company they provided the product and service they promised at a good price! I'm a Realtor/ Property Manager and have used New Sunrise Roofing over the past ten years for many projects. Juan Portillo of New Sunrise Roofing has installed new roofs for apartment buildings, gutters systems and roof vents. I have always received good reliable service accountable warrantee service. They are always on time, work well with my tenants, send me updates with pictures, eager to repair inside damage, cleanup was pristine, estimate are accurate, excellent phone service being courteous and reliable. My properties curb appeal has improved drastically! Thank you New Sunrise roofing for doing such a fine job! read more

They care very quickly on a rainy day to fix a roof leak and the guy was very nice. He did a fix with some sealant that cost $500. Rained again and realized that the leak still wasn't fixed. Left a message on a Sunday and got a same day call back with a next day repeat check and repair of another spot. No charge for the repeat fix. I always really appreciate good customer service. read more

Did great work patching up 2 leaking areas in my roof. Responsive in communications and good quality work and reasonable price.

Juan Portillo earned my five stars for telling me I don't need to hire him. We found water damage behind a wall while remodeling and called another company to come check out our roof. The first company's owners came and just looked at it from the street and said "full replacement." We called new sunrise for a second opinion. Juan actually went in the attic and on the roof to check it out thoroughly, and informed us that the leak that caused that damage had already been repaired, and we didn't need to think about replacement for years! read more

Excellent service for a fair price. The service completed for us was patching missing shingles from the wind storm. Sunrise Roofing was the only company who didn't charge us for a repair quote and had immediate availability. All other companies either charged hundreds for an estimate or couldn't stop by until a month later at least. Highly recommend. read more

New Sunrise Roofing crew was excellent! I called on a Saturday and they were able to squeeze us in for a free estimate. Mr. Juan came out did an assessment and wrote a proposal. The following day they started and completed the job. We had to replace our soffit and rake board. They did a great job that we hired them to strip and paint our front. There was some miscommunication but Marlin did a thorough job with resolving our issue and even offered a discount for the inconvenience. Excellent quality work, reasonable pricing and friendly customer service... you won't be disappointed we highly recommend them! read more

I ended up not ultimately using New Sunrise Roofing. It wasn't that they were expensive (they were EXTREMELY competitive) I just think I got a better deal somewhere else. If I had gone with them I know I would have been pleased. They were extremely responsive, quick with a quote, and Juan who was our estimator was very helpful, polite and courteous. If you need a roof, New Sunrise should be at the top of your list. Also, great price on gutters. read more

Juan A P with New Sunrise Roofing is the most honest, competent, and hard working roofer in the industry. I interviewed many other contractors and this industry really likes to pray on customers vulnerability. I love my new roof and I highly recommend New Sunrise Roofing. Don't waste time with those other companies. Juan was prompt, HONEST, and competent. read more