Brian The HotTubMan is amazing! My older model hot tub had been out of commission for years and he…read moremade it like new. Cracked wet ends, dead pump and control panel. He helped me assess whether it was more cost effective to repair or replace. He came out, fixed everything up and the total came in below estimate! His troubleshooting is incredible. When a later problem with the lights watchdogged the control board he diagnosed the problem to a single fuse over the phone. He sold me the fuse and showed me where to install it. The whole problem was found and fixed in the same day. Brian is smart, efficient and dependable. I highly recommend The HotTubMan!

Brian and his crew are absolutely the best! I most highly recommend The Hottubman LLC for service,…read moreprofessionalism and fair pricing. It was going to be three weeks for before Brian's crew were available. My tub was leaking, the pump wouldn't cycle, and the weather was going to be below for several days in a row. If the hoses froze, our expensive hot tub would be ruined! Brian walked me through exactly what to do to fix the leak and where to go to get a small enough heater to keep the hoses warm. When my service day came, Eric was right on time, checked the service panel as a matter of practice finding a loose wire and then was able to replace the pump even though near impossible to get to location. Even if I have to wait a month for an appointment, I won't use another hot tub repair company.

Stopped in for a new backwash hose. Knew nothing about them. They asked if it was 1 1/2". I said I…read moredidn't know and asked if that was standard. I looked it up, saw that 1 1/2" and 2" are the most common. Bought it, took it home, and it's too small. I called them to see if I could return it thinking there would be zero issue with that since I was just in there and they knew that I didn't know what size it was. Nope, they don't accept returns because they cannot return it, apparently. I guess reselling it isn't an option? And the salesperson should have informed me that it wasn't eligible for return once it was opened. Had she done that, I wouldn't have purchased it, I would have went and measured mine first. We won't be doing business with them again, ever. When local businesses stack higher prices AND poor customer service, then it's time to shop online. Update: mine is 1.5" I.D. This product states that it is for a 1.5" discharge pipe. That's obviously not the case, since it doesn't fit like it should. Based on this new evidence, a refund should be issued because the hose doesn't fit, when it should. It's no longer a case of me purchasing the wrong size now. Which still should have been eligible for a refund. Another update: When I called, the salesperson told me that it fits REALLY snug. Oh, so you're aware that this product is trash because you've dealt with this with other customers, yet you're STILL selling this garbage? Find a better product to sell, one that actually fits like it should.

Love April. As rookie pool owners, she and her staff are very helpful. They take the complexities…read moreout for us. Thank you.

Still the best around. Clean facility Great staff…read more Accommodates all levels of swimmer but informative to watch the best

Love swimming here. Great pool. Nice staff. Recommend. No complaints. Pushing to get to 85…read morecharacters.

We visited the Offenbachers Annapolis location. We were interested in purchasing an outdoor dining…read moretable, chairs and umbrella. We had been looking at Polywood online but wanted to be see it in person and Offenbachers had some available pieces to look at. I am actually happy we went in because if I would have just made a purchase based on descriptions off the Polywood site, I would have gotten something that wasn't as comfortable as what we ended up purchasing from the store. And we did get to look at other options aside from Polywood. Chris was super helpful with providing all the information and showing us options for the table and chairs. We are thrilled with the purchase and can't wait to receive our furniture which will be delivered and installed by Offenbachers as well. Will follow-up once we get everything delivered!

Ken Boyd was very professional, superb customer service and very knowledgeable. Quality of…read morefurniture is awesome.

After contacting this company by phone and then sending an email with photos of my filter which…read moreneeded replacement per their request, I never heard back from them. I called back and they told me they don't do work in Annapolis even though they did not tell me that initially. Had I not called them, I would've never heard back. A simple call or email response would've been appropriate and the right thing to do. What has happened to good customer service?!!

We have been using this company for many years to open and close our inground pool. The staff is…read morevery friendly and incredibly knowledgeable. On the few instances where there has been an issue, they have come back and corrected it quickly and without any pushback. We replaced our inground pool liner last summer and, although the process was something new for us, they explained everything to us clearly and were incredibly helpful. It was a very affordable cost and we were extremely pleased with the finished product. This is a fantastic, locally owned business that I would not hesitate to recommend to anyone who asks.

If you have a pool problem this is your place. If you don't have any problems and just need to open…read moreyour pool. this is your place. If you need a part this is your place. These folks know their business...WELL!!! I have never gone into this place and not had my issue, whatever it may be solved. The staff is friendly and accommodating. This is the go-to pool store.

This is the place to go for supplies and questions about your pool! Liz is knowledgable and is…read moreconfident in her expertise. She totally educated me on my pool and the chems I have been using. I used to go to the store in mt airy but not anymore!!

Had my spa water tested, they sold me over $200 worth of chemicals. First one was "no metal". They…read moredirected me to use 4 fluid ounces of the product in 400 gallons of spa water. After reading the bottle that was for 10,000 gallons of water. They are more interested in selling products then helping customers. I had to drain the hot tub and restart. Horrible customer service.

If I could give less than 1 star I would. I've been trying to reschedule our pool opening for 3…read moreweeks due to a patio install that was delayed. Every single time customer service says they need to call dispatch. Dispatch never answers. No one can help me. Will be switching pool companies

I am a former customer and moved out of the NoVa area, but thought I'd take a chance to see if Greg…read morewould be willing to deliver a hot tub to Richmond. Not only was he able to do that, his sons brought the exact color and tub I wanted 3 days after my purchase! It is easy to recognize that this is a family run business who cares about their customers! Greg made time to answer every question personally- I never waited on hold in a queue or was asked to press O to speak to an operator, I only spoke to Greg who is running his business well from start to finish! I'm beyond grateful that my relationship with Outdoor Leisure didn't stop at a mile marker on 95. If you are looking for a hot tub, call Greg, his vast knowledge of the quality products he has hand selected and his fantastic customer service will make you a customer for life. Thank you Greg!

Let's start with the hot tub purchase. Greg was excellent talked us thru many options risks rewards…read moreand really wanted to make sure we got the right unit for us. 100% got us the right tub for us. As hot tub newbies we needed help. Greg was supportive of zoom/FaceTime calls to get us in the right path. Customer satisfaction at its best. We were still unsure of the whole chemicals etc and that is where Drew came to our rescue/education. We came into the store in a Saturday morning and he gave a class on chemical balancing that even I could understand. We are 4 months into owning our tub and it has been the best purchase we have made. If you are thinking about getting a hot tub go see these guys. They are local hardworking honest and working to get you the right tub.