Excellent and prompt service. We began using Goudy Pools the beginning of the pool season. We…read morestarted looking for a local pool service provider as our pool equipment was aging. We requested service via email. Aly responded immediately and scheduled an appointment within two days. They provided solutions to our problems at a very fair price. Occasionally, you need answers to problems, they are quick to respond with easy to understand instructions. Great company!

I reached out to Goudy Pools on June 5th about an inoperable Jandy heater and potential coping…read morework. I was told it would be a couple of weeks to get on the schedule, so I completed all the links they sent and even called on June 9th to confirm everything was received. On June 10th, I received a text from Mike asking a few basic questions about pump flow and the DE filter, but no follow‑up and no scheduling ever occurred. Then nothing for nearly two weeks. When I called back on June 22nd, I was told by Chris (Customer Experience Manager) that he had no recollection of our first call, that he gets 40 calls a day, and that because I didn't keep reaching out, no appointment had been made. I was then told to "try again in July." I waited 12 days under the impression I was already in the queue because that's what I was told. If they had been honest upfront, I could have contacted another company instead of wasting valuable time. Very poor communication and customer handling.

The folks at Sweetwater have been really fantastic at helping me keep my hot tub running. They're…read morereally responsive, take their time to explain my options, and complete repairs very quickly. Very pleased and grateful.

We were customers for over 15yrs Sweetwater closed our pool…read moreeach fall, ordered chemicals exclusively from them They decided they don't need customer loyalty & wouldn't come out to service down pump they sold us 7 yrs ago . Said if we don't open & Boise your pool , will not provide service -

The best choice for pool installation! Such an easy process from start to finish. Chris came out…read moreand helped us determine placement, seeing our vision. All of the crews were respectful of our property. our pool is BEAUTIFUL! We are in our third season and cant stop raving about SPLASH! You will be so pleased with this team.

We live on the Chesapeake Bay, and if it weren't for Splash Pools, we probably wouldn't have a pool…read moretoday. Prior to finding Splash, we had several pool companies visit our home for estimates, and nearly all of them told us that we wouldn't be able to acquire a permit. Splash, however, was the most accommodating. They said, "Let's try to get the permit, and if it doesn't work out, we'll refund your initial deposit, minus the permit fee." Sure enough, six months later, we had our permit. The process required us to jump through several hoops with the County, but Splash kept us updated every step of the way. I'd also like to highlight one of the owners, Sean Locklear. Sean handled the administrative side of things--contracts, ordering materials, change orders--and I was very impressed with his responsiveness. He answered emails promptly, often after hours or even on weekends. Like any construction project, there were changes and minor issues that came up along the way. For example, we needed to add a small retaining wall around part of our pool. Sean gave us a very fair price for the addition, and in the end, the wall extended further than what we had originally paid for. We also had a minor issue when one of their landscaping employees accidentally hit our underground dog fence with a skid steer--despite being made aware of its placement. Sean immediately took responsibility and covered the cost of the repair without hesitation. The pool itself was installed impressively fast. It was in the ground and filled with water the same day in early March. From there, the remaining work--including the concrete collar, bonding, coping, pavers, electrical work, black aluminum fencing, an additional paver patio under our deck, county inspections, and "pool school"--was completed in about two and a half months. Now that we've spent the entire summer enjoying the pool, we couldn't be happier. Everything has been running smoothly since the handover after pool school. Maintenance has been simple with the combination of a surface robot and an underwater robot that keeps the walls and floor spotless. I handle the water testing myself using a Taylor K2006 test kit and have had no issues keeping the water balanced or algae-free. Overall, we are extremely pleased with our experience. We're especially grateful to Splash Pools for taking the time to see if a permit was possible rather than moving on to an "easier" project. Their dedication and follow-through truly made the difference for us. Update 4/3/26: When we purchased our pool it included a closing and an opening. Splash closed our pool in early November. They just opened my pool in early April. Henry Martinez showed up and took his time walking me through the entire opening and answering my questions. He cleaned the pool, tested my water and added the initial chemicals. I was very impressed with this young man and his pool knowledge. Even though my contract was already paid for Henry did not rush through the opening and was very patient with all my questions showing me each step in case i wanted to do it myself next year. Thank you Henry and to Splash with coming through on getting my pool open on the date I requested.

It's the middle of October and my pool sprung a leak. It was losing 2" a day and the pool place who…read moreinstalled our liner told me they don't do leak detection after the middle of September But my pool is leaking now! I asked for who else I could call and the recommended Pool Guppy! My diver came out two days later, scanned every inch of the pool and found the liner had split in the bottom of the pool. Now the liner is patched and holding water. Well worth the money for his thorough inspection, diagnosis and repair. Definitely saved my line! Many thanks!!

Ted is the best! He's old school - understands when an urgent situation is in play. Even though I…read morecould not get the pool to the needed level of clarity while it was still leaking, he still showed up and dived the pool for us. I highly recommend Ted for his attentiveness and flexibility.

It's the dead of winter and I needed a few chemicals for my hot tub. I found this place and decided…read moreto visit. When I pulled into the parking lot, I noticed the interior was dark. As I approached the front door, it was obvious, the store was closed. It was a Friday at 3:30pm. On the door was a note that if you need supplies, call the number provided. I almost walked away but really needed these items. Upon calling, a friendly answer said they work fewer hours due to the time of year and were currently on there way out of town. Bummer. I received an immediate call back and was told she would meet me at the store and in less than five minutes, the front door was open. Talk about customer service! These folks are so nice to work with and prices are great too! Highly recommended'

When I ordered a drink tray for my spa I picked out the one that matched exactly. However, they…read moresent me a different tray that did not fit. When I called service they said they would replace it. Told me to send back the incorrect one & they will send me the correct one. No apology. Mailing cost to me $22. No label or code was provided. No free shipping and it was their error. I called service again because my replacement was never received. The server rep said they are not going to send me my replacement drink tray as promised! Not their problem. This is a sale do they not want. I feel my business and my husband's business is not wanted. I DO NOT recommend shopping at Spa and Pool Sore. Customer service is nasty. Literally nasty.

The owner of this store is fantastic! I apologize for not remembering his name but I called ahead…read moreasking for carpet squares as a donation to a special education play group I'm a part of and he handed me over 30 squares! He was a pleasure to work with and talk to on the phone! Fantastic customer service and a great store to have in our community!

Wonderful service and selection. The representative we spoke to was incredibly knowledgeable about…read morethe carpet and sizing and had even visited the warehouse where they are made. I was impressed. The pricing was very good too. We compared them to home depot and another local carpet store and I honestly liked Bill's the best. They have been very honest about our selections as well and we will be purchasing our carpet from them.

Was able to get our water system serviced in a reasonable time frame. Wasn't cheap but nothing is…read morethese days. 3 year warranty on the replaced parts. Art the owner was prompt about getting replacement parts installed and getting us running again.

Initially I thought I had a well pump problem since it's the original pump from the 60's. Art came…read moreout and looked at it and discovered it was a hidden filter that was causing the problem. He identified it immediately, bypassed the filter and The water was back at full pressure. Now.. I feel like a total schmuck for not seeing that from the start but I have to say I'm amazed at his level of customer service. Art would take any money and just said to call if theirs a problem with the well pump. This is a class act company.. with even better employees!

I have had a great experience with Atlantic. They are always on time, extremely professional, and…read moredo excellent repair work. It's hard to find companies that are both reliable and detail-oriented, but they consistently exceed expectations. They also take the time to clean up thoroughly after every job, which is greatly appreciated. Highly recommend them for anyone needing quality irrigation service and repairs.

Four months ago the following was posted to my review: Thank you for your feedback. I apologize for…read morethe inconvenience you've experienced since Trish's retirement. We are working on improving our customer support process to ensure all our clients feel supported and receive timely assistance. ******* my current review of March 2026. If anything customer support has gotten worst. Called three times to schedule the start up of my system and yes, I have a contract. It appears they have dropped an overall scheduler and went to a section scheduler. Was told she is busy and will return my call. My last year of having them manage my irrigation system. Very sad