We worked with Chris at the Crofton location, which is moving to Bowie. We also visited with him in Elkridge, where they have their main stock. Chris is very knowledgeable and pointed us in the right direction, explained all the options. They offer a discount if you use a check, which we did.
The measurements they took in advance of cutting the stone were spot on. We did have a problem at install, when we discovered a crack near the sink. Someone repaired it, perhaps the installer. So I was upset. I called Chris and he was very reassuring, saying, "We will make this right." He did. They cut a whole new slab and replaced it. I was planning to do my own plumbing, but Chris said that they caused me an inconvenience, so he would send out a plumber to do the hookups. The plumber came as promised. That is old-fashioned service!
In the end, we have beautiful new granite countertops. We are very happy with result. The price was within the range of other outlets, a touch more than some cheap places, but I liked that all of the countertops were slabs, not samples like some places do for lower-grade granite. We went with a darker grade B. Chris said that dark tends to hide stains, but grade D and above have a better seal. Cost was an issue, so we went with sapphire blue (Grade B), which is very dark with some light marbling, and has really nice blue pieces here and there.
I would definitely recommend United Granite, suggest Chris as your contact, and let him know if there are any issues with the install. He answers the phone, he calls you back if you leave a message, and he makes sure you are happy with the outcome. read more