Cancel

    Open app

    Search

    Garden Goods Direct

    1.5 (105 reviews)
    Open 8:00 am - 4:00 pm

    Garden Goods Direct Photos

    You might also consider

    Recommended Reviews - Garden Goods Direct

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    My husband purchased 70 Thuja Green Giant Arborvitae trees from Garden Goods Direct, spending nearly $3,000, plus an additional $2,000 to have them professionally planted. Out of 70 trees, only 8 are healthy--the rest are dead or dying. That's over $5,000 down the drain. This company takes zero responsibility for the quality of their products unless you purchase a separate "warranty," which feels like a scam in itself. I understand things can go wrong in gardening, but this is not a minor issue--this is a total failure. And the worst part? Their customer service is completely useless. They were dismissive, unhelpful, and clearly not interested in making things right. If you're considering making a large investment in landscaping, do yourself a favor and look elsewhere. This company does not stand behind their products, and you will be left with dead trees and an empty wallet.

    Dead tree

    AWFUL company. The trees arrived pencil thin and they assured me this was normal. They were obviously cut to fit in small boxes. Those trees died and to warranty them I had to pay $90 in shipping. Ok, not great but what choice do I have? Well those warranty replacements died just as fast as the first ones. This company is terrible. DO NOT BUY from them.

    Rear two are from good garden, front is from home depot.  Both planted at the same time a year ago.
    Jason W.

    Don't waste you money. Their product is much smaller then advertised. Some came dead and the refund process was a nightmare. Here is a photo of their warranty replacement plant in the back and a home depot plant in the front. I used a can so you get an idea of how large the plants are. They were about the same size a year ago. Planted 3 days apart. Check out the size comparison.

    I ordered an eastern red bud tree, and when it arrived it had been packaged in a way that it had bent the tree trunk to a nearly 90-degree angle. Upon submitting pictures and a complaint to Garden Goods Direct, I received a ridiculous response from an agent telling me to simply stake the tree. The tree was undoubtedly damaged from being packaged in this way, and then spending multiple days in transit in that fashion. There's no way such a product would be acceptable to another vendor, and there's also no way I should be expected to pay $100 for a tree in that condition.

    Skyline juniper trees I purchased.

    If I could give a zero I would. I purchased my trees in May 2023. All dead or on last breath. Look like crap. None will survive. What was supposed to be start of privacy fence over time is eyesore. Please read and tread carefully before you spend a single $, as products weak and won't last. Even if you have purchased insurance and can get replacements that will probably also die u til they deny a future claim after 1 year expires. I even had insurance...but got screwed. When I bought the products they were not the correct size I ordered and basically dead. I could tatted the company and got new trees sent. I had to pay shipping. I planted the new trees which as you can see in pictures are dead or about dead. When I attempted to get replacement or refund they said no because my insurance was used....my insurance was used getting the product I was supposed to get when I ordered and did not get greed that were right size or alive. So 2 sets of trees died or dead on arrival under less than a year and they won't do anything. THIS COMPANY S**KS. If/when you go to customer service they will reply with comments to suggest you didn't take care of trees or are idiot to not water or follow directions on their website. Then the ultimate insult. No resolution. No refund....but ....!!!!! a 20% coupon for future purchase as they think you will actually buy more product from them. Please save your $ or buy a single tree or plant instead of 12 trees like me. Then You can test to see if $100 investment worth buying more in future. It won't be. The skimpy trees they send you are basically dried out when You receive them. I bought skyrocket junipers. They are supposed to thrive in the sun and with water. They didn't and none of them survived what was a fairly tame winter in CO. None. Which is why I contscted them for refund. Customer service first denied me because I didn't have insurance. If 1,2, or 3 of trees out of 12 died. I would take this as valid response. But all of them are dead or about to die. I tried to leave my email so all can email me for pictures and be forwarded the customer service responses. Trust pilot unfortunately does not allow this. Customer service "Robin" then attempted to say "too much mulch or rocks" like I caused the trees to die. But only 2/12 trees had any rocks near them. There was limited mulch too. They then tried to suggest I didn't plant correctly when I used a product for roots to grow and mixed with appropriate amount of fresh soil. I was very Disappointed and you will be too either at receipt of product or after a year of Caring and seeing nothing. Go to a local nursery and spend $ there. You may not get as many trees but you will get established roots that will grow and thrive. I will try to get the pictures up on yelp. Yelp reviews are an average 1.5 . So not surprising others know this company weak too. What a waste of ALOT of $ for me. Hope I can save a few folks from doing what I did if they research Garden Goods.

    The plant they sent me!

    The first few deliveries were great. Then I purchased 2 bleeding hearts. One was crushed and broken and one was a sprig. 60 bucks. When I complained they told me I needed to purchase extra shipping protection. They did offer to send me one replacement one. But it's out of stock. When I emailed back the customer service rep explained what out of stock means. It's a good thing they have customer reps to explain phrases like out of stock. I will never buy another plant from them again. Lame!

    Mary L.

    I agree with all sub one star reviews, I am sad that I neglected to do my research on this company before placing an order with them. CAVEAT EMPTOR with this company. I ordered (4) 'Show Off Sugar Baby Dwarf Forsythia' to replace badly damaged plants from our tragic winter storm in Texas. Due to the storm I had to order online since local inventory is non existent. The plants arrived STACKED on top of one another. 2 gallon plants. The bottom plants were clearly crushed, and I have no idea how anyone would expect these to survive transit. I sent pictures and the feedback from the company's customer service was they would give me a 25% discount- obviously a ploy to spend more $$ with them, and likely receive further damaged goods in a never ending cycle. I also purchased a warranty which is also now not available to apply to this damage. They may be alive, but for $50 per plant, I would expect more than a living rootball. Frustrated and disappointed. Also on BBB and other customers, please note influx of 5 star reviews that seem to be pushed on 2/23/2021 to help boost this rating. Don't buy from them, go elsewhere or expect damaged goods and a missing in action customer service team.

    My unboxed order

    See all

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    8 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 months ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Julie L.
    12
    159
    1

    3 years ago

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 3
    Thanks 1
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Ted G.
    5000
    629
    2485

    6 years ago

    Helpful 4
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of L M.
    1
    27
    2

    3 years ago

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 0
    Photo of D C.
    0
    4
    1

    3 years ago

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 1
    Love this 1
    Oh no 0

    2 years ago

    They sell dead trees and refuse to refund if you don't buy an optional warranty -- awful experience.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 1
    Love this 1
    Oh no 0

    5 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 3
    Thanks 0
    Love this 1
    Oh no 0

    5 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 3

    Ask the Community - Garden Goods Direct

    Review Highlights - Garden Goods Direct

    The packing was exceptional with not one speck of soil displaced.

    Mentioned in 2 reviews

    Read more highlights

    You might also consider

    Swamp Rose Co-op

    Swamp Rose Co-op

    5.0(2 reviews)
    18.0 mi

    Amazing location to purchase a wide variety of beautiful native plants in the fall. They have…read moreGORGEOUS plants and the price is right - $10 for a quart and $15 for a gallon size plant, which is an amazing value for native species. Planting in the fall is the right time, so you want to shop now - they are open through the end of October. The staff is incredibly helpful as well - they will help you pick plants that will thrive based on your soil and sun/shade conditions. Need a workhorse for your flower bed? Get the goldenrod or sneezeweed - trust me! Love this nursery

    We moved into a house last summer and first on my list was handling the yard. The backyard had a…read morelot of bamboo, and throughout the first summer and fall it spread significantly. We attempted to remove some ourselves but were quickly overwhelmed by the task. I researched native plant landscapers and came across Swamp Rose Co-op. After reaching out, Jeff, one of the owners, came to do a site visit. He was thorough in his presentation of plans and this February we had them come and do bamboo removal and plant some native trees and shrubs to act as a privacy screen. The Swamp Rose team was amazing! They pulled out over 2 tons of bamboo and roots! They planted native trees and shrubs which are thriving. Our backyard woodland meadow dreams are coming true. We have the team coming back in a few weeks to rip out the standard plants seen in the Silver Spring area (liriope, lilies, weeds) to replace with a native garden and we can't wait. One of my favorite aspects of this company is it is a co-op. The employees can be owners, and those who aren't are still paid a living wage as calculated by the MIT living wage calculator. They do excellent work! It is hard to find a native landscaper but this team is fantastic.

    Photos
    Swamp Rose Co-op
    Swamp Rose Co-op
    Swamp Rose Co-op - Dense blazingstar (Liatris spicata)

    See all

    Dense blazingstar (Liatris spicata)

    Garden Goods Direct - gardening - Updated May 2026

    Loading...
    Loading...
    Loading...