It's takes hours to see somebody. This is like being at the DMV. Terrible customer service…read more Employees don't care

I called to ask a question and a man answered, and he wasn't very helpful or that nice. He just…read morebrushed off what I said and told me "I don't know what you're talking about you're just gonna have to come in and talk to someone" then rushed me off the phone Not very helpful and kind of rude in my opinion.

Meh... always a somewhat frustrating experience…read more First, the relatively positive portion: My family and I went in a week ago to upgrade our phones. We waited a bit, but a relatively helpful salesperson came and worked with us. We took a long time because we were getting two new phones. She had to walk us through different options and then help us transfer our data to the new phone. She sometimes had to walk away from us to help other customers. It was understandable that she couldn't sit with us the whole time. When we were done, she told me to hold on to my old phone until I was sure that everything got transferred correctly. I appreciated her thoughtfulness. Now the not so positive portion: A week later, I returned to the store to submit my old phone. They were busy today as well. No one tried to help me at first. Eventually, one of them told me that they'd be with me "in just a few minutes." More than a few minutes passed, and another customer came in, who was also directed to wait. There was no mechanism to distinguish who was there first. Meanwhile, the existing customers were still hemming and hawing over all the possible phone choices and the employee just stood by, not particularly interested in parallel processing, unlike the person we worked with last week. I don't expect to be served immediately, but it would have been nice to know how long the expected wait time was, and to be given some sort of indicator that there was some sort of a service queue. I would have also been happy to just go away and do everything over mail instead of bothering them if the store only wants to sell new phones to customers -- if they could have just told me. The store could have been more efficient if they do just the bare minimum of triage or expectation setting.

AVOID AT ALL COST!! The staff at the Forest drive in…read moreAnnapolis MD are one of the worst staff I have ever experienced. No one is helpful at all. They hate their job and they just want to do the bare minimum. They don't care about the customers and I am glad I closed 4 accounts with T-Mobile. After returning my equipment, the staff member said they cannot close the account in-store. I called the main customer service line for T-Mobile and they were surprised that the local store could not do this. They apologized for the lack of support provided by the local store and mentioned they will investigate further. I also witnessed how the handle calls while in person. They refuse to help customers and quickly dismiss them.

Customer service was fantastic. Moheb was professional and excellent to work with. He answered all…read moremy questions and walked me step by step through the process in a timely manner. Highly recommend working with this team!

I made an online appointment today and visited this location to replace my old android phone with a…read morenew Galaxy phone. Once I chose a new device, it took about an hour and a half to transfer all of my information to the new phone, purchase the case, screen protector, chargers, etc. But the young woman who was working with me stuck with it until everything was done. She installed the tech support app on my phone, since they handle mostly sales at this location, not tech support.

So far I am just waiting to buy a phone. Why is it so hard to purchase a phone in the store…read more There are so many sales people in the store. The guy walked away after arguing with a customer. He seemed to storm off. I think he was upset because the customer was rude. I will give an update if I purchase the phone! I am trading a iPhone 12. It lasted a long time! Update- I had to wait over 2 hours to erase my data on my phone, set up new phone and make the purchase. I purchased the 17. Another criticism, the Asian sales person who set my phone was good but the men he abandoned me. Then this young man (from New Hampshire) helped me because I sat down at his table. He told me some inside secrets so I appreciated what he did for me. I finally left the store at 2:00 pm.

I pushed my way to the manager, and demanded the best Apple Genius possible (yeah, sorry…read more. curmudgeon walking) Todd arrived and humo and patiently walked my 81 year old dad and I through migrating from a borrowed 6S+ to an actual iPhone. Go Todd!!