The WORST service I've ever had. Took devise to replace screen. Tech replaced it, but buttons…read moredidn't work next day. Took it back and tech refused to refund my money. He wanted to reopen device and fix buttons. I did not want him to touch it. Long story short, the manager called me on FaceTime and yelled at me that he would not refund $. PLEASE don't go here. There is a good reason for the bad yelp and google reviews. I should have checked them before I went.

I was just looking for a recharger for my Samsung cell. The first one that I bought was for a…read moreMotorola (unbeknowst to me). Took it back - no refunds. Exchanged it for another that didn't work. The clerk assumed that all micro-USB are all the same. Bad assumption. If you just need a skin for your phone, then this place is OK.

From the owner: One stop shop for all your accessories at right price at the right place!! MetroPCS Authorized…read moreDealer

It's takes hours to see somebody. This is like being at the DMV. Terrible customer service…read more Employees don't care

I called to ask a question and a man answered, and he wasn't very helpful or that nice. He just…read morebrushed off what I said and told me "I don't know what you're talking about you're just gonna have to come in and talk to someone" then rushed me off the phone Not very helpful and kind of rude in my opinion.

Customer service was fantastic. Moheb was professional and excellent to work with. He answered all…read moremy questions and walked me step by step through the process in a timely manner. Highly recommend working with this team!

I made an online appointment today and visited this location to replace my old android phone with a…read morenew Galaxy phone. Once I chose a new device, it took about an hour and a half to transfer all of my information to the new phone, purchase the case, screen protector, chargers, etc. But the young woman who was working with me stuck with it until everything was done. She installed the tech support app on my phone, since they handle mostly sales at this location, not tech support.

I was at this Verizon store over the weekend to drop off some cable boxes and pick up new ones…read more We arrived literally five minutes after they had opened and the only employee working at the time, Joseph, was already helping a customer. He acknowledged us immediately upon entry And advised that he would be with us as soon as he was able. As we waited, several other customers walked in. Although it was clear he was going to be very busy for a while because he was the only employee there, Joseph never lost his cool. He acknowledged everyone upon their entry and apologized for their wait. When it was our turn, Joseph was great. He answered all of my questions and took care of receiving in the boxes we were returning and getting us the boxes we needed in their place. As we were leaving, two other employees finally showed up. However, they both looked like they were not happy to be there. Although Joseph was busy and, I'm sure, very stressed, he kept a smile on his face, and he was very accommodating and welcoming to everybody. On this day, Joseph was the rockstar and the one reason we had such a positive experience.

Waited 10 minutes after I walked in for anyone to even acknowledge me. This was after I had to…read morestare down an employee. All 4 were busy, which is fine, but acknowledgment that I was there would have gone a long way. All I needed was to swap out a defective cable box.

AVOID AT ALL COST!! The staff at the Forest drive in…read moreAnnapolis MD are one of the worst staff I have ever experienced. No one is helpful at all. They hate their job and they just want to do the bare minimum. They don't care about the customers and I am glad I closed 4 accounts with T-Mobile. After returning my equipment, the staff member said they cannot close the account in-store. I called the main customer service line for T-Mobile and they were surprised that the local store could not do this. They apologized for the lack of support provided by the local store and mentioned they will investigate further. I also witnessed how the handle calls while in person. They refuse to help customers and quickly dismiss them.

Lacey was unhelpful when I came in. It took another employee to acknowledge I was there and to…read moreprovide help. She then took it further to continue to be rude when I am a T-Mobile customer patronizing her place of employment. Baffling but if i was not a customer and came in to be one i would have went somewhere else. Racism/rudeness while on the job should never be tolerated EVER.

Erin is a wonderful asset to this store. She's patient and friendly. I truly appreciate her…read moreexpertise and caring nature.

Marquise did a great job taking care of my family this week! We changed our mobile plan provider…read moreand he was patient, professional and knowledgeable. Look forward to recommending others to the Verizon Arnold store.