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    Cricket Wireless Authorized Retailer

    1.0 (1 review)
    Open 9:30 am - 9:00 pm

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    4 years ago

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    Cellairis

    Cellairis

    3.5
    (15 reviews)
    1.4 mi
    $$$

    Had iPhone and iPad screens repaired April 22, 2024. Both had a new defect on the shield by April…read more25th. went to the kiosk at Westover Mall on May 6th and was told "it's ok. you can still use them". Also that it would've another $15 to do redo the phone.and $25 to redo the iPad and then was told "You should have purchased our protection plan for $9.99". Paid the $15 for the phone and bought the protection plan. They told me the screen was cracked on the iPad and it would be a $120 to fix it. products that last less than a week are a ripoff.

    I have used Cellairus many times before and really like them. They know their stuff. But this…read moretime it was a joke. I took my 5 year old iPad Pro to them after I finally dropped it and had a pretty good sized crack in the screen. When I called they said $100 then when I got there they said I mentioned iPad not Pro and it was $250. Fine still seems reasonable. I returned a couple hours later and the new screen was on. Oh one more thing... the touch sensor doesn't work any more. Maybe not a big deal to them but I use it constantly for passwords. He knocked off 20 bucks. That night I texted the owner... nice guy. He said take it in tomorrow and they'll fix it. Not true. Apparently the touch sensor will NEVER work so I am out $230 for an iPad that will tick me off constantly. I said put the old screen on since it was pretty usable with the original crack. Except the screen they put back on looked like it had a jackhammer taken to it. And now the home doesn't work AT ALL. And most of the screen isn't touch sensitive. I have to push the power button and spin it around to enter passcode. Good photo below. So I have my old iPad back but it is a complete piece of crap compared to what it looked like when I arrived.

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    Cellairis
    Cellairis
    Cellairis

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    Verizon

    Verizon

    1.5
    (21 reviews)
    3.0 mi
    $$

    I was at this Verizon store over the weekend to drop off some cable boxes and pick up new ones…read more We arrived literally five minutes after they had opened and the only employee working at the time, Joseph, was already helping a customer. He acknowledged us immediately upon entry And advised that he would be with us as soon as he was able. As we waited, several other customers walked in. Although it was clear he was going to be very busy for a while because he was the only employee there, Joseph never lost his cool. He acknowledged everyone upon their entry and apologized for their wait. When it was our turn, Joseph was great. He answered all of my questions and took care of receiving in the boxes we were returning and getting us the boxes we needed in their place. As we were leaving, two other employees finally showed up. However, they both looked like they were not happy to be there. Although Joseph was busy and, I'm sure, very stressed, he kept a smile on his face, and he was very accommodating and welcoming to everybody. On this day, Joseph was the rockstar and the one reason we had such a positive experience.

    Waited 10 minutes after I walked in for anyone to even acknowledge me. This was after I had to…read morestare down an employee. All 4 were busy, which is fine, but acknowledgment that I was there would have gone a long way. All I needed was to swap out a defective cable box.

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    Not Verizon
    Not Verizon
    This store is Victra, not Verizon. They have separate fees, terms and conditions, etc. than the company Verizon.
    This store is Victra, not Verizon. They have separate fees, terms and conditions, etc. than the company Verizon.
    Verizon

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    Cricket Wireless Authorized Retailer - mobilephones - Updated July 2026

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