CON MEN!!! 0…read morestars!!! Actually, they should give ME stars!!! In August my husband and I went in to upgrade his phone with our existing plan. The guy, Jason, was helpful enough and even told me that I could get a free phone because of the BOGO deal. I got excited and chose my phone. They had to order it and said they would call when it came in. 11 days later they called for me to come pick up my phone. While I was there we discussed a lot of things, including me enrolling in auto-pay to save money and we discussed adding smart family to my plan. Nobody mentioned me upgrading my plan. I got my next bill and was hit with another activation fee for my new phone (fine, Verizon likes to squeeze every dime out of you) and a 2nd device payment (wait....what?!?!). My phone was supposed to be free!! Turns out I had to change my plan and PAY MORE EVERY MONTH to get the free phone. After a few weeks with numerous phone calls and promises that the remaining credit for the phone would be put on my account I received my next bill... Another device payment... I reached out to Jason again yesterday and was promised a call back after he figured out what was going on. I never received a call back. I called again today and Jason wasn't in so I asked for a manager. I was told he was at another store and no he didn't know the number. I searched and found the number to contact him. I called and since the manager wasn't there I asked to leave a message but the guy kept me on the phone trying to man-splain it to me. I persisted that I still wanted to leave the message for the manager just as the manager walked in the door. I heard him telling the manager I wanted to speak to him and then proceed to argue with him about needing to speak with me. Finally, I got to speak to the manager, Michael, and he appeared to be trying to get me the credit promised to me for the phone. Throughout the day we spoke for over 2 hours total and he kept trying to convince me to get this other plan because it is a better deal(saying regardless of the outcome of the phone credit I should get the other plan because it's cheaper for me). He slipped up though and I caught him. He accidentally revealed that he withheld the information that my current plan gets a 22% discount for the company I work for and the new plans don't give those types of discounts. So it WOULD be cheaper for me to stay with my current plan. Finally, he tells me the credit isn't going to happen and the phone is out of the return period. JERKS!! SCAM ARTISTS!! LIARS!!

The staff is courteous and knowledgeable. Helen always greets you with a smile and resolves any…read moreissues.

The customer service was the worst I have experienced in my life. I felt physically threatened by…read morethe staff. When I asked to cancel a line for my hotspot (after I was told to do so from the telephonic customer service), he said, "I am going to be very frank with you. You do not get to come into my store and dictate what I will do for you." I immediately left and went to Annapolis -- who completed the task within 30 seconds. I am completely shocked. Do not use this store, think twice about using AT&T.

Been there twice and both times no help. People there do not want to help you or even try to help…read moreyou!

Malfunctioning "proximity detector" After visiting "Genius…read moreBar" at Applestore and trying their solution (reboots) and failing, I contacted Apple and described the problem. $295 + S and H! I contacted Bauer who said he did iPhones. He took one look and said come back in an hour! I did and $35 later I have a fully functional phone again! This is fabulous service.

Norman at Wye Oak Mobile Repair is top notch when it comes to customer service. He will give you a…read moreprice and stick to the price and commitment time for delivery. He is very honest. I was told by Best Buy and Asus that my laptops screen was unrepairable. Norman not only got right back to my message but had looked up a screen replacement, price and delivery time. He said i coukd mail it to him or bring it by. I chose to bring it by. He was on time and stuck to his price. Not bad for an unrepairable laptop. A year and a half later he repaired a corrupt file by remote access. If he can't do the job he will be honest and tell you. Norman is exceptional in my book.

Called to ask if they had something in stock, was told "I'm not sure, come in and take a look"…read more Terrible customer service.

The store itself looked nice but the employees were careless. It took almost twenty minutes before…read morewe were acknowledged after we had been obviously and pointedly looking into cell phones. Eventually we had to ask their help to explain some plans and we were told to research it a little bit and come back the next day. THEN after we decided for ourselves what we wanted and started getting rung up, we weren't asked if we needed phone protection, extra accessories, even the battery deal. Finally, the one gentleman nice enough to ring us up, while the other two were talking to friends or on the laptop, decided to make us take an extra half hour to get the phone turned on and ready because he forgot to originally. I've worked at the same Radioshack before and had much success making money by interacting with the customers. These people acted like they were annoyed and uninformed. I won't shop here for about another year when there's a whole new set of employees.

I highly recommend! Josh is amazing and helped me get my computer up to par with little stress and…read morevery cost effective. He responded to my messages quickly and has been on point each time. I live in PA and will continue to use for my computer needs. Thank you!

From the owner: New Vertical Technologies provides managed IT services, cybersecurity, cloud solutions, and custom…read moresoftware for small businesses and enterprises in Maryland and the DMV region. From 24/7 support to workflow automation and Microsoft 365 management, our team delivers secure, scalable technology services tailored to your business goals. Based in Stevensville, MD, we serve clients with reliable, proactive IT support. Partner with us to streamline your operations, secure your data, and grow with confidence.