CON MEN!!! 0 stars!!! Actually, they should give ME stars!!! In August my husband and I went in to upgrade his phone with our existing plan. The guy, Jason, was helpful enough and even told me that I could get a free phone because of the BOGO deal. I got excited and chose my phone. They had to order it and said they would call when it came in. 11 days later they called for me to come pick up my phone. While I was there we discussed a lot of things, including me enrolling in auto-pay to save money and we discussed adding smart family to my plan. Nobody mentioned me upgrading my plan. I got my next bill and was hit with another activation fee for my new phone (fine, Verizon likes to squeeze every dime out of you) and a 2nd device payment (wait....what?!?!). My phone was supposed to be free!! Turns out I had to change my plan and PAY MORE EVERY MONTH to get the free phone. After a few weeks with numerous phone calls and promises that the remaining credit for the phone would be put on my account I received my next bill... Another device payment... I reached out to Jason again yesterday and was promised a call back after he figured out what was going on. I never received a call back. I called again today and Jason wasn't in so I asked for a manager. I was told he was at another store and no he didn't know the number. I searched and found the number to contact him. I called and since the manager wasn't there I asked to leave a message but the guy kept me on the phone trying to man-splain it to me. I persisted that I still wanted to leave the message for the manager just as the manager walked in the door. I heard him telling the manager I wanted to speak to him and then proceed to argue with him about needing to speak with me. Finally, I got to speak to the manager, Michael, and he appeared to be trying to get me the credit promised to me for the phone. Throughout the day we spoke for over 2 hours total and he kept trying to convince me to get this other plan because it is a better deal(saying regardless of the outcome of the phone credit I should get the other plan because it's cheaper for me). He slipped up though and I caught him. He accidentally revealed that he withheld the information that my current plan gets a 22% discount for the company I work for and the new plans don't give those types of discounts. So it WOULD be cheaper for me to stay with my current plan. Finally, he tells me the credit isn't going to happen and the phone is out of the return period. JERKS!! SCAM ARTISTS!! LIARS!! read more

The staff is courteous and knowledgeable. Helen always greets you with a smile and resolves any issues.

The manager of the GoWireless store in Chester, Md, Aaron, went beyond our expectations when he advocated for us, on his first day as manager, at this location. He listened attentively and contacted the Verizon staff necessary to resolve discrepant charges on our bill. The process was long, multi-step and sometimes frustrating but through it all, he was supportive and professional. Aaron demonstrated a customer first attitude and he, alone, has won our dedicated business to the Chester GoWireless location. read more

I have been to this location numerous times & been satisfied with the service. However, this morning was awful! I went into order a replacement phone & at first the salesperson (Don) seemed nice & helpful. However within 2 minutes I was told it would be $100 & I should just upgrade. I was confused because I pay monthly for the insurance & it made no sense why it would cost me anything (the phone restarts randomly & will not fully charge). I asked him why I had to pay & his response was because it says so, followed by it's because you are eligible for an upgrade. It was in that second I was clearly not important & he was so passive-aggressive in his dismissal of me that it was infuriating. He then wrote down the Asurion phone number on his card, handed it to me and began walking away. He was awful! Sorry Don, but I will not be returning to this location again. read more

Great personal assistance by Andrew to two senior citizens who have too many gadgets! He was very helpful and attentive. We previously have had good experiences at this store from other staff as well. We recommend this business. read more

Be careful!! I was supposed to get a $150 import credit in December and it is March and still no credit due to an associates error when the phone was activated!! The managers have not come through at all and seem to be hoping I disappear with my dispute. Awful service and unethical business practice here read more

When purchasing a phone or phones from this store do not sign until you read all of the fine print. You can not trust one single thing that sales staff says to you!! The manager is less then helpful and the staff is downright rude when bringing an issue to their attention. I think that they forget that the customers may not always be right but do ultimately pay the salaries. Happy customers = a return experience.....Not so happy = never will be back again and letting all I know about my horrific experience at this location....I will now drive either the 20+ minutes to the next store for assistance or switch phone companies read more

This store rips you off!!! Do not attempt to purchase or upgrade a phone here! My daughter was due for an upgrade on her smart phone. She had a Verizon gift card. The clerk advised her and my husband that she could not use the gift card at this location. While my husband and daughter were attempting to work out how she would pay, the clerk took it upon herself to activate her upgrade through Verizon, extend the service agreement, and activate the phone. All unknowingly to my daughter and husband who were still discussing payment options. When they determined that they would need to go to an actual Verizon store, the clerk had the nerve to tell my husband he was going to have to pay her a $50.00 restocking fee on a phone they had not purchased and had never laid a finger on. My husband refused and promptly left leaving the phone behind. We then went to a real Verizon store to purchase the phone, only to find that the clerk still had a phone we didn't have activated in her possession and charged our account a 35.00 activation fee. All done illegally!! I now have to go back to this store and demand they correct the issue and update the records showing that they never had authorization to use the upgrade or post any charges to my husband account before my daughter can get a new phone. From a reputable business this time. read more