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AT&T Store

1.0 (6 reviews)
Closed • 10:00 am - 8:00 pm

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4 months ago

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2 years ago

Been there twice and both times no help. People there do not want to help you or even try to help you!

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6 years ago

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Verizon

Verizon

2.4(8 reviews)
0.2 mi
•$$

CON MEN!!! 0…read morestars!!! Actually, they should give ME stars!!! In August my husband and I went in to upgrade his phone with our existing plan. The guy, Jason, was helpful enough and even told me that I could get a free phone because of the BOGO deal. I got excited and chose my phone. They had to order it and said they would call when it came in. 11 days later they called for me to come pick up my phone. While I was there we discussed a lot of things, including me enrolling in auto-pay to save money and we discussed adding smart family to my plan. Nobody mentioned me upgrading my plan. I got my next bill and was hit with another activation fee for my new phone (fine, Verizon likes to squeeze every dime out of you) and a 2nd device payment (wait....what?!?!). My phone was supposed to be free!! Turns out I had to change my plan and PAY MORE EVERY MONTH to get the free phone. After a few weeks with numerous phone calls and promises that the remaining credit for the phone would be put on my account I received my next bill... Another device payment... I reached out to Jason again yesterday and was promised a call back after he figured out what was going on. I never received a call back. I called again today and Jason wasn't in so I asked for a manager. I was told he was at another store and no he didn't know the number. I searched and found the number to contact him. I called and since the manager wasn't there I asked to leave a message but the guy kept me on the phone trying to man-splain it to me. I persisted that I still wanted to leave the message for the manager just as the manager walked in the door. I heard him telling the manager I wanted to speak to him and then proceed to argue with him about needing to speak with me. Finally, I got to speak to the manager, Michael, and he appeared to be trying to get me the credit promised to me for the phone. Throughout the day we spoke for over 2 hours total and he kept trying to convince me to get this other plan because it is a better deal(saying regardless of the outcome of the phone credit I should get the other plan because it's cheaper for me). He slipped up though and I caught him. He accidentally revealed that he withheld the information that my current plan gets a 22% discount for the company I work for and the new plans don't give those types of discounts. So it WOULD be cheaper for me to stay with my current plan. Finally, he tells me the credit isn't going to happen and the phone is out of the return period. JERKS!! SCAM ARTISTS!! LIARS!!

The staff is courteous and knowledgeable. Helen always greets you with a smile and resolves any…read moreissues.

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Verizon
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AT&T Store - mobilephones - Updated May 2026

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