Just like the other review. Worst customer service. This location used to provide wonderful…read moreservices. Since the change of staff, they are rude and unprofessional. I will never step foot in this location again. I have complained to T-MOBILE previously. Nothing has been done. I'm considering switching service.

Horrible service!! The most inept customer service I have seen anywhere!! I visited the store to…read moreget a replacement screen saver as my plan covers the service. I purchased the phone over 2 years ago at the same location and have over the course of that time had a few replacements. I have had excellent service over the course of the 2 years I have frequented the location with the exception of today. I went in around 11:45am and waited a couple of minutes for another customer to complete their transaction. The rep pulled my account and told me I had been given the incorrect replacements on my phone over the course of the last 2 years and she could not replace if I did not have the original receipt of the screen saver I purchased June 17, 2022 because she did not have record of it being purchased. I said I have never had an issue with the 3 or 4 reps I have dealt with previous visits to the store and she said well they gave you the wrong thing. I was like really all 5 did not know what they were doing? So she went to the back to place a call, 30 minutes later the rep comes out and says I am waiting on a call back I will call you when I receive an answer. I mean what answer just give me a replacement as my plan has and mind you I pay for. So 4:45 pm I have heard nothing back from her and go back to the store. She said oh I shredded your number I wrote down by accident no sorry nothing! So she brings up my account and even questions that I purchased the phone there! Then she finds it on my account but cannot find the screen saver detailed receipt from the original purchase. Again 5 other reps were able to locate the account info no problem! Never going back there again!! Verizon here I come because the rep never apologized nothing I said I am taking my business to Verizon and she could have cared less! What a POS!!!

My internet connection went down. One call to DC Access and Katy (extremely competent…read morereceptionist) got me sorted in no time. She had Tony & Darnell at my apartment pronto. Between them they solved the problem (a worn out, ancient, cable, along with a vintage router). Both replaced quickly. DC Access a God send to our community - very affordable and no waiting days for an in-home visit, then staying put at home for half a day waiting for someone to turn up. Thank you DC Access. Maggie Hall, Capitol Hill.

In an era of rising prices, shrinking service, and companies replacing people with automation, DC…read moreAccess is a total unicorn. They're local and deeply committed to exceptional customer care. I've paid the same low price for almost a decade, and on the rare occasions I've called for tech support, a helpful human answered immediately and resolved my issue. One experience in particular prompted this review: my router went out on a Saturday night, and I fully expected to wait until Monday for help. Instead, I reached someone around midnight who helped troubleshoot the issue. Even more remarkable, a skilled and kind technician--who had originally installed my internet years earlier--came first thing Sunday morning to replace the router. This level of service is truly unheard of. DC Access sets the standard for excellence!

Frances is head and shoulders better than ALL OF THE REST. He is professional, thoughtful and his…read morepricing is very fair. He's also able to quickly and efficiently give you an appointment, and works meticulously until you are satisfied.

Francis team did a fantastic job installing internet throughout my house. My office and my wife's…read moreoffices are both fully wired, with impeccable solutions such that no one will notice (e.g. no visible wires) and the wifi works spot on across all three floors. I highly recommend working with Francis and team. His bid was competitive and F and crew treat your house like its their own, with respect and care. All 5 stars deserved!

I am totally sick of this service, BOTH ( TV's ) suddenly inoperative ( Error Code RDK-03033 )…read morecalled them ( ComCast ) went through trouble shooting procedures ( running upstairs downstairs ), checking TV's, on call service attempt ( stated signal is bouncing back he sees error-boxes NOT RESPONDING ) being put on hold ( listening to that boring ON HOLD Maniac MUSIC ). Can't watch as usual morning news, REDUCE my bill FOR ACTIVELY HAVING 'NO' service And just get someone here that's all I'm asking!!

Internet service is without a doubt the worst we have ever had. Customer service is the only thing…read moreworse than the service.

Jason helped me get my office wired up in a very short time frame. I highly recommend Data Network…read moreSolutions to anyone who needs telecommunication work done in a short time frame!

From the owner: DNS offers a one-stop shop for all your Telecom needs. We…read morespecialize in structured cabling Cat5e, Cat6, Fiber installation and repair. We specialize in small to large office networks and structured cabling build-outs. Installing cabling systems in clean rooms and controlled room atmospheres We also service Restaurants, Dental Offices, Law Offices, Dealerships, Office Buildings, Office Suites, Call Centers, Data Centers, University Campus Buildings, Class Rooms, Labs, and Operating rooms.

Awesome service. Very meticulous and knows what they are doing. Super friendly and works very…read morequickly. You will not be disappointed.

I HIGHLY recomment Cable Connexions. These guys were professional and helpful from start to finish…read more I was initially going to have Best Buy install my two TVs, but I heard about Thumbtack and reached out for a quote. I emailed James on a Sunday, and although it was a weekend, James promptly answered all of my questions on the same day (and I sent him a ton of emailes), so I scheduled the service. The service tech (Anthony) called me in the morning and let me know when he would be arriving. Anthony arrived on time and promptly and professionally installed my two TVs. Anthony did an amazing job and is incredibly talented. He took time to measure every single angle and was very precise. If you need TVs installed, I highly encourage you to use Cable Connexions!

Excellent service!! These guys are real professionals. I had a major phone line project I needed…read moredone, unable to do it myself I called these guys and boy was I impressed

Network Cabling directory has been crucial for our business. They do a fantastic job and are well…read moreversed in the field!

Saints in the InterTubes! These guys saved me and a friend from near certain disaster setting up an…read moreoffice & sports bar. They recommended a local Silver Spring company, Clear Communications www.clearcommunicationsinc.com, that came in and saved our bacon!