It is like a recurring nightmare with this one. It turns out our friends at this location neglected to mark that we never took the phones and left them when we refused to accept the $85 higher than originally quoted monthly fee. This is after being trapped in the store over 4 hours with phones we didn't want because if we left we would be charged for them. Well no big deal except fast forward a month later and an email from AT&T that I was being sent to COLLECTIONS for not paying for two phones ($1600) despite multiple attempts requesting payment. Not ONE request was received and I was yet again forced to spend the majority of my Monday chasing down someone who cared and had any knowledge of what they were doing to contact this location and have them confirm that we never left the store with their phones. I finally received some help after three calls and two transfers all of which requiring me to explain the situation and reset a "pin" number that I didn't have since I am not a member of AT&T. It is shocking that this location and company are allowed to do this to people. How many mistakes can you possibly make with one scenario and worse off how many times can you force the customer to fix it and clean up the mess. I have zero confidence in anything at AT&T and am desperately hoping the promise I was given that this was addressed today is accurate. I did speak to Chris (I've seen mentioned in other reviews) who did show some compassion and seemed to actually care and who provided some reassurance but still don't know what to expect or believe at this point. I wanted to chalk this up to a mistake but it seems no matter who I go to or what I do this company finds a way to make it the most miserable experience possible. I wanted to share because I have to hope someone reading this will choose a different route and avoid dealing with anything remotely close to what me and my family have experienced. So thankful to be back with Verizon and hoping to never have to work with AT&T ever again. read more

Worst experience I have ever had with a wireless carrier service. They tell you one price on their online "chat" service to get you in the door, and then are dishonest to the end without fully telling you what your monthly payments will be. Then, when you call their "retention" department while still in their store, you get put on hold for an hour and then hung up on... They do not care about their customers or honor their word. I was hoping my experience with Valerie would be different but unfortunately it wasn't. Left after being there for hours trying to resolve the issue and ended up back with Verizon. Stay away folks. read more

Valerie assisted me with the trade in/purchase of a new IPhone. My old phone hadn't been backed up since 2017 so it was a bit of an ordeal and she patiently worked with me while I was there and then answered my questions over the phone the following day. Happy to say my new phone is up and running with ALL my information from the previous phone. Thank you! -Mrs. Ullman read more

Travis is one of the best salespersons I have ever met. I legitimately mean this dude needs a raise or something cause he not only helped me out joking and with a great attitude even when my small problem became a big one. Beyond that he went above and beyond his job title gave me great advice on phones tv service and others, absolutely great and a great guy. Hey Travis if you reading this thanks a lot bro. read more

Great service. A man named Chris was very helpuful in the process of helping us get and switch phones. There a very good cooperative staff.