The Kohl's associates here have gone out of their way for me several times at this particular…read morelocation. My mother and I were going to order a dress online because our Kohl's cash didn't start until the next day, and of course we wanted to use it. The employee working at the register went out of her way for us and put the dress on hold for us so that I could pick it up the next day when my Kohl's cash would be valid. She was very nice and friendly. I wouldn't have even thought of putting something on hold. The next day, I picked it up, and it was painless. It should also be mentioned that she was working at the Customer Service desk at the time, but she waved us over to ring us up so that we wouldn't have to wait for an available cashier. When I went to pick up the dress the next day, another associate was at the Customer Service (where you go to pick up online orders, things on hold, etc) desk. She was so friendly and warm, and she made sure to fix something manually because one of my coupons wasn't working, even though the coupon was clearly valid. Instead of saying there was nothing she could do or saying come back another time, etc etc, she went out of her way to figure it out and make it ring up properly.
Other times I've been in the store, I have seen a manager patiently training someone new and clearly explaining policies. I have also seen the employees joking around with each other. (while still working and stuff!) I'm sure it's not all rainbows and unicorns working at a department store, let's be real, but the people here are really nice, and coming multiple times- different days of the week, time of day, month of the year, etc etc, I have never had an experience with any associate that wasn't a great experience. It's not too hard to find employees to ask for help if you're looking for something/can't find something, but no one tries to get you to buy anything in an obnoxious way like they do at Macy's or some other stores. Frequently someone will smile and say "hi, how are you?" and just leave me to my business, which is how I like it. The employees are the perfect mix of warm/friendly and distant/not hovering. Also, they usually are pretty good about stocking things and keeping them in stock at this Kohl's compared to at least another dozen Kohl's I have frequented. (I went to college in another state, and I used to live in another part of the state I live in currently, so I have been to quite a few different Kohl's quite a few times.)
Also, let's be real, the people who work at a department store have no say in what corporate decides the prices are. Same with sales, buy one get one, etc etc. I'm not really sure what the other reviewer expected the Easton Kohl's employees to do for him. Some things are overpriced, but that's to be expected. That's what department sales do. I think that Kohl's really has the best rewards (Kohl's cash), sales, combinable coupons (up to 4, and Kohls cash), promotions, etc etc out of really any department store in the greater Easton area. Target sometimes has a cheaper starting price, but the sales at the Easton Target and really any Target are a joke. It's November, and they still have swimwear out on "clearance" for only a few dollars off of the original price. You've got to be kidding me! At Kohl's, you can easily get nice shirts, dresses, bras, etc etc for a fraction of the original cost, think "Now $3.70" tag on a $30 shirt or "Now $14.00" on a $50 dress. And for what it's worth, the Kohl's shopping center in Easton is not even 1/10th of the nightmare that is the other side of Marlboro Avenue where the Target shopping center is. Dozens of confusing stop signs, hard to make a turn, get in and out, etc etc. I usually don't bother with reviews, especially for something like a generic department store, but I really think that this Easton Kohl's is pretty great and worth taking a few times out of my week to mention to the Yelp universe haha.
