I was at this Verizon store over the weekend to drop off some cable boxes and pick up new ones…read more We arrived literally five minutes after they had opened and the only employee working at the time, Joseph, was already helping a customer. He acknowledged us immediately upon entry And advised that he would be with us as soon as he was able. As we waited, several other customers walked in. Although it was clear he was going to be very busy for a while because he was the only employee there, Joseph never lost his cool. He acknowledged everyone upon their entry and apologized for their wait. When it was our turn, Joseph was great. He answered all of my questions and took care of receiving in the boxes we were returning and getting us the boxes we needed in their place. As we were leaving, two other employees finally showed up. However, they both looked like they were not happy to be there. Although Joseph was busy and, I'm sure, very stressed, he kept a smile on his face, and he was very accommodating and welcoming to everybody. On this day, Joseph was the rockstar and the one reason we had such a positive experience.

Waited 10 minutes after I walked in for anyone to even acknowledge me. This was after I had to…read morestare down an employee. All 4 were busy, which is fine, but acknowledgment that I was there would have gone a long way. All I needed was to swap out a defective cable box.

After getting a new phone and accessories the sales person said they would copy my contacts and…read morephotos over to my phone. They did not get the photos copied so I went back a couple days later. I was still feeling good about my purchase until another sales person tole me it would cost $25 to do the copy. Essential where they plug my old and new phone in a device and push a button. Rather than trying to help me or give me an alternative they just said take it or leave it. I went to a real Verizon store (they are not a real Verizon store) and immediately was given a way to do this myself. Yeah! Since Executive Wireless is only interested about taking money out of our pocket I highly recommend not using their services or buying products from any of their stores. You will regret the purchase if your looking for some form of customer service with your purchase. Buyer beware!

This is NOT an actual Verizon store. Only an AUTHORIZED store (aka privately owned) I went in to…read morebuy a phone and they told me that particular phone was completely out of stock across the entire country but I could buy another phone and trade it in after paying a restock fee which I agreed to. They also said I had 14 days to do this but the manager could waive this for me up to 30 days. I later found out the phone was only out of stock at that PARTICULAR location and they refused to let me trade the phone in to buy at another location and since it was past the 14 days I couldn't even trade in there. Verizon said I shouldn't go to authorized stores only corporate locations to keep things like this from happening. Apparently it is a common occurrence. They teach their employees to lie and cheat so that you will buy from their location and get trapped. The phone they sold me is absolutely horrible. Switching carriers after 14 yrs with verizon Here is a list of locations being run this way ANNAPOLIS Festival at Riva 2329-C Forest Dr, Annapolis, MD 21401 Next to Cheeburger Cheeburger (410) 266-7717 COLUMBIA 8801 Centre Park Dr Ste 5 Columbia, MD 21045 Next to Giant Food (410) 730-1650 CROFTON 1153 MD Rt 3 N, Crofton, MD 21054 Next to Giant Food (410) 721-4499 EDGEWATER NEW LOCATION 15 Lee Airpark Dr Edgewater, MD 21037 Next to Giant Food (410) 956-8106 ELKRIDGE 7260-F Montgomery Rd, Elkridge, MD 21075 Next to SuperFresh (410) 379-2793 GLEN BURNIE Harundale Plaza 7704 Ritchie Hwy Glen Burnie, MD 21061 Near Outback Steakhouse (410) 553-9000 PASADENA 4137 Mountain Rd Pasadens, MD 21122 Lake Shore Plaza (410) 360-2980 SEVERNA PARK NEW LONGER HOURS 497 Ritchie Hwy Ste 2B Severna Park, MD 21146 Next to Donut Shack (410) 544-3933

I receive so much positive assistance whenever I visit this Verizon Store location. As soon as I…read moreenter, I'm welcomed by a staff member and passed over to someone that can assist me, usually immediately. I've never been here and couldn't have any of my questions answered or purchase any equipment I needed on the spot. I've never felt rushed because it's been times I've been here for over an hour trying to get an issue resolved and not once did the Verizon staff member rush me....just always stellar customer service. They take the time to walk me through step-by-step with whatever my issue may be. I wish I could say the same for the kiosk inside of Annapolis Mall. Do yourself a favor and bypass that location and come directly to this location. The staff that I've encountered there isn't customer service orientated and the stock is usually always low of items that you're looking for. This location is convenient, pretty large in size, and the staff is always eager to assist you with your wireless needs.

It's takes hours to see somebody. This is like being at the DMV. Terrible customer service…read more Employees don't care

I think I'm going to forever appreciate this place for being at the mall. It's located in a good…read morespot, nearly centered in the mall and is perfect if you need to drop of your gadget while finishing shopping. This is exactly what I've done. Visited at least twice now to get my camera screw replaced, and within 10 minutes I have been taken care of! Love this place!

Absolutely scamming business. Went in for a camera lens change and my camera came back broken. They…read moreinsist they didn't do it but my camera was fine before giving it to them.

Great service, friendly staff. Everything was done fast, in and out within minutes with a brand new…read morephone

Meh... always a somewhat frustrating experience…read more First, the relatively positive portion: My family and I went in a week ago to upgrade our phones. We waited a bit, but a relatively helpful salesperson came and worked with us. We took a long time because we were getting two new phones. She had to walk us through different options and then help us transfer our data to the new phone. She sometimes had to walk away from us to help other customers. It was understandable that she couldn't sit with us the whole time. When we were done, she told me to hold on to my old phone until I was sure that everything got transferred correctly. I appreciated her thoughtfulness. Now the not so positive portion: A week later, I returned to the store to submit my old phone. They were busy today as well. No one tried to help me at first. Eventually, one of them told me that they'd be with me "in just a few minutes." More than a few minutes passed, and another customer came in, who was also directed to wait. There was no mechanism to distinguish who was there first. Meanwhile, the existing customers were still hemming and hawing over all the possible phone choices and the employee just stood by, not particularly interested in parallel processing, unlike the person we worked with last week. I don't expect to be served immediately, but it would have been nice to know how long the expected wait time was, and to be given some sort of indicator that there was some sort of a service queue. I would have also been happy to just go away and do everything over mail instead of bothering them if the store only wants to sell new phones to customers -- if they could have just told me. The store could have been more efficient if they do just the bare minimum of triage or expectation setting.

Be aware! Scammers. Zero stars I called this company for…read moreservice my computer. I was negotiating, asking for pricing. Marcus agreed 150 flat fee to repair my computer lap top. Once I arrived to drop off my computer in Glendale MD, that (btw it not business but house). The man asked me to pay a $49 deposit. After one week that my computer away for me I receive a call from them telling me they will start diagnoses my laptop and let me know the total amount. I requested to cancel the service because I received a flat amount of $150 And I requested to come by to pick up the laptop. I haven't get my computer diagnostic or any file or document show diagnostic on my computer I haven't got any paperwork. I still haven't received my $49 deposit back None of their numbers answer my calls They try to get away from here without give the deposit back. They totally scammers. Trying to rip off an up-sale costumers the bad way. Now I need to run after my bank and look after another computer services provider.

I called IQ Computer Services when my work email crashed. I'm a independent consultant and can't…read morework without email. Marcus came the next day and spent 3 hours fixing the issue. It wasn't inexpensive but worth it! I would use them again.

Very professional, prompt and knowledgeable. Price was fair…read moreand quality of repair was top notch. Would definitely recommend.

The repair of my older iPad was excellent and communication with Sampson was straightforward…read more I received a prompt apology and promise to improve from the poor communication (overpromising, not being informed of delays) I experienced, so I am amending my 3 star review.

AMAZING!! Wish I would have found Screen Busters a while ago to avoid issues and costs related to…read morereplacing my screen (iPhone Xs Max) at the mall at places such as iFixandRepair or kiosks. No need to look any further! Contact Screen Busters for amazing service and quality products. I am very happy with the results and Screen Busters is now my go to for iPhone repair.

My wife was visiting family in Glen Burnie when my son tripped and shattered his iPhone8 screen…read more Can you imagine the horror of being a teen , stuck out of town visiting "old" family members with no phone to connect you to the world??? WE ARE IN A CRISIS HERE !!!. I quickly looked online and found Screen Busters and gave them a call. Very courteous, and informative, and could get to the house in 2.5 hours. Was right there at 10:30 on the dot. Was fast and very accurate, and after my son gave it a very close inspection , he grinned and "thumbs up" the work. So good that we then had my brother in law's iPhone also fixed. He puts off every chore known to man, but this was too easy, right there in the driveway. Easy touchless payment that I was able to complete form out of state. I highly recommend them.

This was the second time I came into this store. First time there was only 2 staff working and the…read morewait was over 25 minutes. They were helpful and assisted with 2 items I needed: replace my screen protector & upload photos to the cloud. The staff cleared up both items and I left very satisfied besides the wait. Second time, I wanted to replace a second phone screen protector. This time the staff had 3 workers present. I'll give the fact that it was New Year's Day, but with only 2 customers ahead of me I had to wait almost an hour to get help. The staff did find a discount on a product, but then didn't believe it was so cheap. Then this staff member went to ask a manager if this product could be so cheap. They came back to offer a second product for a little more than the original non-discounted price. We said, "no thanks, we'll take the one." This second experience definitely soured my visit to AT&T.

I've been trying to get a proof of purchase for an iPad from 2019, which Apple requires to restore…read moremy device, and AT&T has been an absolute nightmare. Despite repeated requests, they cannot locate old receipts and their system provides almost no help. Customer service passes you from one rep to another, and I was given conflicting information about whether it's even possible to retrieve historic purchase records. It's ridiculously frustrating that a company the size of AT&T cannot provide basic documentation proving I purchased a device on my account. For a simple request like a receipt or proof of ownership, the process is long, confusing, and unhelpful. If you ever need old records from AT&T, prepare for hours on the phone and very little resolution.