I was at this Verizon store over the weekend to drop off some cable boxes and pick up new ones. We arrived literally five minutes after they had opened and the only employee working at the time, Joseph, was already helping a customer. He acknowledged us immediately upon entry And advised that he would be with us as soon as he was able. As we waited, several other customers walked in. Although it was clear he was going to be very busy for a while because he was the only employee there, Joseph never lost his cool. He acknowledged everyone upon their entry and apologized for their wait. When it was our turn, Joseph was great. He answered all of my questions and took care of receiving in the boxes we were returning and getting us the boxes we needed in their place. As we were leaving, two other employees finally showed up. However, they both looked like they were not happy to be there. Although Joseph was busy and, I'm sure, very stressed, he kept a smile on his face, and he was very accommodating and welcoming to everybody. On this day, Joseph was the rockstar and the one reason we had such a positive experience. read more

Waited 10 minutes after I walked in for anyone to even acknowledge me. This was after I had to stare down an employee. All 4 were busy, which is fine, but acknowledgment that I was there would have gone a long way. All I needed was to swap out a defective cable box. read more

They just weren't very friendly or helpful. Keep in mind that this is just an Authorized Verizon location, not a real Verizon store. At least that is what was mentioned. Do yourself a favor & dial 611 if you have any issues aside from needing physical gear. read more

By all means please come here if you feel like wasting an hour of your life. I walked in on my lunch break and signed in at 12:06. They had 4 employees and a manger who seemed to stroke his beard and walk around and head into the back several times to use the bathroom. My reason was to return my FIOS router. That is it. Maybe 5 mins tops. Instead I had to wait and listen to the employees sell phones, extended warranties, accessories, then say they are having internet connection issues. Long story short I would avoid this place unless you like to wait a long time. I felt like it was 1997, the sign up sheet was on paper, the AOL dial up speed was horrid and the staff was more concerned on selling phone cases and downloading songs on Napster then providing support or taking care of current internet connection. Carry on Verizon Edgewater! read more

Question:  Who is your mobile service provider???   In the next call out to terrible business practices, I'm pointing the finger at Verizon Wireless.  I have been with Verizon Wireless a long time and with Verizon Fios on and off for approximately  7 years. I have not upgraded my wireless phone in quite awhile because I didn't feel the need.   Last night, I decided to follow through and finish an upgrade I started a few weeks ago.. I go online to place the order, but they are sold out online.  I begin a virtual chat with a Verizon rep and they tell me the phone is available at a location a little farther away in Edgewater, MD.  The agent suggests I complete the order online with him and go pick up the phone the next day (today).  I complete my order last night including paying the taxes on the phone.  Today, I took a break from a busy day to go pick up the phone and I'm told that the agent was wrong and that the phone he saw was being held for someone else.  One salesperson interjects and states that he cancelled my order this morning.  I tell the other salesperson, I received no cancellation and was told a phone was here for me.  He checked and the cancellation was not put through.  The manager says he will help find a way to order the phone and have it delivered to the store.  He then says, he will just sell me the phone that they have in store but they will have to cancel my order from last night and complete it as an in-Store upgrade.  Fine.....I was fine with that, even down to paying the taxes again and waiting for the taxes paid last night to be refunded.  The salesperson goes through the process of upgrading my phone and we get down to me signing the new agreement.  ALWAYS READ WHAT YOU ARE SIGNING!!!!  I read the information and notice there is a $200.00 difference in what I was charged last night versus what they were charging me in the store.  I question the increase and showed the salesperson what I paid last night.  He goes to his manager and comes back and says, the online price and the store price are different.  So now I'm pissed, because why would they cancel my order from last night and then try to charge me an additional $200.  I was told there was nothing they could do and basically if I wanted the phone I'd have to pay the full price.  This is price manipulation and gouging at its best.  Verizon and Victra(Exclusive contractor of Verizon), your business practices are terrible and probably borderline illegal, if not immoral.  I pay almost 8 grand a year for cellular service with 3 lines and for my cable, internet and home phone.  I will be cancelling EVERYTHING with Verizon attached to my name. #UntilYouDoRightByMe #CanYouPointMeToAT&T read more

My sales agent Shawn became agitated when I declined to purchase any of their over priced merchandise such as there $79 screen protectors, $40 charging cords, $35 chargers for my new IPhone 13. When I told him my son in law would be purchasing those items for us he questioned my son in laws ability to make sound decisions. very disrespectful. I told him my son in law runs audio and video boards for professional concerts and festivals and was more than capable of assisting us with those purchases. When I asked for a paper receipt he refused by proclaiming store policy didn't permit the issuance of paper receipts and that he always followed store principal. i told Him the salesmen I worked with the day before gave me paper receipts. Sour Grapes when he couldn't harass me into buying his overpriced products And kept him from getting his sales commission. Very disappointing attitude!! I'm in my mid 70's and find reading small print on any phone to be challenging. I'll copy and paste this review to my Facebook page which has around 1200 followers. Worst buying experience I've experienced. read more

Staff was not helpful. I called to see if I could return my equipment and was told I could. I explained I was canceling my cable service. No other information provided. When I tried to return equipment I was told I had to can el my service via phone prior to coming in. Was told staff could not assist with canceling cable tv. I explained my call with with store. Staff said they are not the ones who answered the phone and couldn't do anything about them give out bad information or assist me in canceling my cable. Staff did provide a phone number. When I called the office was closed read more

I came in due to a glitch in Verizon's texting and calling capabilities. I was told that I was eligible for a free upgrade from the S21 Ultra to an S22 Ultra. Lo and behold I was charged $1200 to replace a $750 phone STILL UNDER WARRANTY for what is essentially the same phone. There was no recourse after my bill came in 2 days later. My old phone was gone and I only had the $800 if I returned the new phone, sans the $120 for the screen protector and new cover box. The $400 trade in value was moot. I was left with upgrading my plan to counter another $400 of the new phone value. And a 3 year contract... NOT a good place do to business with a REAL Verizon store 2 miles up the road! read more

Service by Josh was rude and lacked any intelligent form of communication. He turned off our old phone without asking about back up. Decided for us about transfer of information and data. Would not inform us of the managers availability. Would not tell us his last name. And when calling Victra customer service which is supposed to be open 9am-9pm per their own website, was told they are closed at 5:24 pm on a Wednesday with no ability to leave a message. This is unacceptable customer service. read more

This is the worst experience ever. I had a choice of paying $27 or picking up a cable box at this store which is 15 miles from my house. There is no numbering system and people are waited on randomly. Forget it and stay with or go to Comcast! This stinks! Yelp says they are closed on Sunday but they are open. read more

Awesome customer service and they have equipment. No problems at this location a1 service. I suggest if u have to go to the Verizon store at Watkins park drive that u come to the edgewater store read more

The staff in the store are pleasant, however reaching anyone by phone before or after a visit is a nightmare. By phone the employees refused to look into an order placed over a month ago and would not cancel it (canceling due to the delay in the order). The employee said this would require me to come in person. I also did not and still have not received any notification about the order after the in person visit. Will never use this retailer again. read more

I was very pleased with the customer service from Andy. He wasn't able to fix my phone problem, but at least he tried and made the necessary calls. So much better than the Richie Highway store. read more

I'd give it a zero star if I could. I only went here because my normal store was booked up for weeks. I was unaware it wasn't a corporate store. The salesman did his job and got me to purchase way more than I needed or wanted, which I wasn't mad at, but it turns out it was scam. It's all in their wording. They made things sound like a deal and super cheap but in the long run it would be put on my monthly bill and I'd be paying way more for the devices and usage. I called Verizon corporate to see what I could do, they informed me that the salesman mislead me and suggested I take my new devices back. When I tried to return them, less than 24 hours later, they had already gotten rid of my old phone and I had to eat a few hundred dollars that was non refundable. Unfortunately I felt so had that I returned what I could, paid cash for the new phone, and dropped Verizon. I'm saving money each month by doing so, so that lessened my anger. I was always happy with Verizon until this. I don't think they should allow these retail stores. Corporate only. Turns out I had friends that had been to this location and had nothing but issues and scams. I wish I had spoken to them prior. Good luck if you use them! read more

I went to this store to assist with changing from a Business Account to a Residential account, as I really wanted a person to help me, in lieu of calling Customer Service and speaking with someone different each time. Unfortunately, this did not help and now I'm three months into still trying to fix original issues that were created at the time of order. I've asked the store for help, I've asked the installer who came to the house for help, I've called Customer Service for now 3 months, asking to fix the problems with my bill and today, I got another $149.99 added to my bill for no reason. I'm appalled at the lack of customer service that Verizon provides. Clearly they don't care about their customers and we have no recourse at all when we the customer is being done wrong. read more

Walking in to this store was a complete waste of time. My first visit took 45 minutes and all I wanted to do was pre-order a smartphone. Weeks later we came to pick up the new phone. Walked into the store, saw 3 employees, 2 customers. Great, I thought, I had already filled out a bunch of paperwork when I pre-ordered the phone, how long can this possibly take? Since the sales rep Chris took the pre-order, sales rep Chris had to check us out. But first we had to watch him hard sale an elderly woman into signing up for god knows what for 30 minutes. One other employee was standing around doing nothing could have easily gotten us out of there. Finally sales rep Chris finished up with his customer and started with retrieving our pre-order. This took at least another hour and a half! I'm not kidding at all! I had to go through his sales pitch a second time, first time when I pre-ordered the phone. ($50 phone accessories that you can easily find on amazon for less than $10.) Sales rep Chris spent most of the time staring into his computer monitor. At one point he had to call somebody on an actual telephone to figure this out. Turns out he didn't type enough zeroes. They even lied to my face when they said I could not keep my unlimited data plan when I changed phones. (In order for you to keep your unlimited data plan you need to purchase a smartphone at full price, or trade phones with someone.) Later rolls around and I find out that sales rep Chris left the phone uninsured because I didn't buy into their insurance plan. I didn't sign on to their insurance plan because it would involve me in going back to this horrible store and experiencing this nightmare again. They weren't rude, just very inefficient and a total waste of everyone's time. It was a mistake not buying the phone directly from the Verizon website or anywhere else! I almost had trouble getting our rebate too, when we got a notice of "invalid date" I called official Verizon customer service and they straighten it out, they said someone (sales rep Chris) messed up the date. read more

The worst retail experience of my life. They mis lead me from the beginning and then refused to honor the return guarantee. I only gave them a star because you can't go lower. read more

Horrible experience. Very conniving salesman really messed up my account-- when all I needed to do was add some FIOS TV components. Caused nothing but problems and overcharges I've never been able to get back. Run-- do not walk-/ away from this store. read more

This was a horrible experience! The people working there did not try to help me and were EXTREMELY rude!! They lack a complete sense of customer service. I have called Verizon to make a formal complaint. This is the worst store! I wouldn't even try to go there! read more

ThE WORST store I have ever been in. The WORST CUSTOMER SERVICE. Do not go here!!!! Save your money!!!! Very slow

I am more than an unsatisfied customer, I have been taken advantage of by Verizon. I was promised the be bought out of my contract with Sprint and then was left holding the $400 bill! Dante and the management team at the Verizon store told me that I should be happy with my new phone and they would not honor the buyout deal. When I arrived at the store they said they would sell me the note 8 for half the price and they would buy out my contract. I was told to hand in my phone at the store and submit my final receipt online. When I went to submit the receipt online they said my deal was not "stackable"! Which was ironic because that was the exact word used by Dante which made my deal so good! I went to the management team and they said "You got a great deal"!! THEY HAD MY PHONE TO TRADE IN TO SPRINT!!! I asked to get my phone back and the said they could not get it back AND I would have to pay a restocking fee. We had just switched over my whole family of 6 and they said we cannot do anything for you! I would have never paid $400 in the middle of my sprint contract to switch over for a note 8, I could have done that with sprint! I have spent hours upon hours (Literally) on the phone trying to get them to honor the deal they promised! The Sales person was Dante', Manager who claimed to "Help" but still could not honor it was Jason, and manager who would not speak to me was Christopher. I asked in detail how this would all work and they promised me it was easy to do online, I went into great detail to make sure I knew how the system worked. This was at the Awireless store in Edgewater. Be very careful when dealing with this store. read more