I was at this Verizon store over the weekend to drop off some cable boxes and pick up new ones…read more We arrived literally five minutes after they had opened and the only employee working at the time, Joseph, was already helping a customer. He acknowledged us immediately upon entry And advised that he would be with us as soon as he was able. As we waited, several other customers walked in. Although it was clear he was going to be very busy for a while because he was the only employee there, Joseph never lost his cool. He acknowledged everyone upon their entry and apologized for their wait. When it was our turn, Joseph was great. He answered all of my questions and took care of receiving in the boxes we were returning and getting us the boxes we needed in their place. As we were leaving, two other employees finally showed up. However, they both looked like they were not happy to be there. Although Joseph was busy and, I'm sure, very stressed, he kept a smile on his face, and he was very accommodating and welcoming to everybody. On this day, Joseph was the rockstar and the one reason we had such a positive experience.

Waited 10 minutes after I walked in for anyone to even acknowledge me. This was after I had to…read morestare down an employee. All 4 were busy, which is fine, but acknowledgment that I was there would have gone a long way. All I needed was to swap out a defective cable box.

It's takes hours to see somebody. This is like being at the DMV. Terrible customer service…read more Employees don't care

I called to ask a question and a man answered, and he wasn't very helpful or that nice. He just…read morebrushed off what I said and told me "I don't know what you're talking about you're just gonna have to come in and talk to someone" then rushed me off the phone Not very helpful and kind of rude in my opinion.

Stood in here for 5 minutes, speaking loudly, looking for phones, asking if anyone was in. You…read morecould hear music from the back room but no one came out.

Divine was an outstanding support member. He was able to take care of everything I needed, transfer…read moreall my data and add another phone line to my service.

I've been trying to get a proof of purchase for an iPad from 2019, which Apple requires to restore…read moremy device, and AT&T has been an absolute nightmare. Despite repeated requests, they cannot locate old receipts and their system provides almost no help. Customer service passes you from one rep to another, and I was given conflicting information about whether it's even possible to retrieve historic purchase records. It's ridiculously frustrating that a company the size of AT&T cannot provide basic documentation proving I purchased a device on my account. For a simple request like a receipt or proof of ownership, the process is long, confusing, and unhelpful. If you ever need old records from AT&T, prepare for hours on the phone and very little resolution.

Nice service, but they always sign you up for Asurion insurance without your permission. It has…read morehappened the last two times I have visited the store. During the last visit, the guy even said that he was not signing me up for it. Turns out he did. Now I am on the phone trying to figure out how to cancel it! Waste of my time!

AVOID AT ALL COST!! The staff at the Forest drive in…read moreAnnapolis MD are one of the worst staff I have ever experienced. No one is helpful at all. They hate their job and they just want to do the bare minimum. They don't care about the customers and I am glad I closed 4 accounts with T-Mobile. After returning my equipment, the staff member said they cannot close the account in-store. I called the main customer service line for T-Mobile and they were surprised that the local store could not do this. They apologized for the lack of support provided by the local store and mentioned they will investigate further. I also witnessed how the handle calls while in person. They refuse to help customers and quickly dismiss them.

Lacey was unhelpful when I came in. It took another employee to acknowledge I was there and to…read moreprovide help. She then took it further to continue to be rude when I am a T-Mobile customer patronizing her place of employment. Baffling but if i was not a customer and came in to be one i would have went somewhere else. Racism/rudeness while on the job should never be tolerated EVER.

Staff was extremely unhelpful and insulting when I was trying to get help with an IPhone I had…read morepurchased from them.

I believe the clerk that helped me - I think her name was Teyanna, and she was the most helpful in…read morecurating a memorial program for my grandmother. I came a few days early to get a price estimate and it wound up being cheaper than expected when I returned 2-days later. She also gave me good insight on prices, when comparing them to other stores like Staples. So long story short, if you have a printing project that you're working on, this is a great location to start! You'll receive a phenomenal piece of work, along with good service and a nice person to work aside you. Thanks again to Teyanna, and I hope I got your name right.

I like this Office Depot a lot. The location is at a busy intersection with plenty of parking…read more Right next to Kohl's and Chick Fil A. It has all the necessities such as TUL pens, furniture, printers, and paper. I've never had a long wait in line or problems finding items. Staff is professional and friendly. I've also used their online order / pick up service. My order was ready within 45 minutes, was accurate and super easy to pick up.