It's takes hours to see somebody. This is like being at the DMV. Terrible customer service…read more Employees don't care

I called to ask a question and a man answered, and he wasn't very helpful or that nice. He just…read morebrushed off what I said and told me "I don't know what you're talking about you're just gonna have to come in and talk to someone" then rushed me off the phone Not very helpful and kind of rude in my opinion.

Stood in here for 5 minutes, speaking loudly, looking for phones, asking if anyone was in. You…read morecould hear music from the back room but no one came out.

Divine was an outstanding support member. He was able to take care of everything I needed, transfer…read moreall my data and add another phone line to my service.

I've been trying to get a proof of purchase for an iPad from 2019, which Apple requires to restore…read moremy device, and AT&T has been an absolute nightmare. Despite repeated requests, they cannot locate old receipts and their system provides almost no help. Customer service passes you from one rep to another, and I was given conflicting information about whether it's even possible to retrieve historic purchase records. It's ridiculously frustrating that a company the size of AT&T cannot provide basic documentation proving I purchased a device on my account. For a simple request like a receipt or proof of ownership, the process is long, confusing, and unhelpful. If you ever need old records from AT&T, prepare for hours on the phone and very little resolution.

Nice service, but they always sign you up for Asurion insurance without your permission. It has…read morehappened the last two times I have visited the store. During the last visit, the guy even said that he was not signing me up for it. Turns out he did. Now I am on the phone trying to figure out how to cancel it! Waste of my time!

Great service, friendly staff. Everything was done fast, in and out within minutes with a brand new…read morephone

Meh... always a somewhat frustrating experience…read more First, the relatively positive portion: My family and I went in a week ago to upgrade our phones. We waited a bit, but a relatively helpful salesperson came and worked with us. We took a long time because we were getting two new phones. She had to walk us through different options and then help us transfer our data to the new phone. She sometimes had to walk away from us to help other customers. It was understandable that she couldn't sit with us the whole time. When we were done, she told me to hold on to my old phone until I was sure that everything got transferred correctly. I appreciated her thoughtfulness. Now the not so positive portion: A week later, I returned to the store to submit my old phone. They were busy today as well. No one tried to help me at first. Eventually, one of them told me that they'd be with me "in just a few minutes." More than a few minutes passed, and another customer came in, who was also directed to wait. There was no mechanism to distinguish who was there first. Meanwhile, the existing customers were still hemming and hawing over all the possible phone choices and the employee just stood by, not particularly interested in parallel processing, unlike the person we worked with last week. I don't expect to be served immediately, but it would have been nice to know how long the expected wait time was, and to be given some sort of indicator that there was some sort of a service queue. I would have also been happy to just go away and do everything over mail instead of bothering them if the store only wants to sell new phones to customers -- if they could have just told me. The store could have been more efficient if they do just the bare minimum of triage or expectation setting.

Staff was extremely unhelpful and insulting when I was trying to get help with an IPhone I had…read morepurchased from them.