Mr. Smoke Annapolis has gone from being a respected, knowledgeable shop to hiring a bunch of…read moreteenagers who call local artists "China glass". I asked him if I could check out a mav tube and his initial reaction was "aw yeah that's a sick bong". I thought y'all used to throw people out of your shop for using incorrect terminology but now you're own is doing it. I used to spend every day checking out glass but now I'd rather go to the bp and look at their selection. Don't waste your time shopping here.

DO NOT RECOMMEND. WILL NOT RETURN. Store was clean with wide variety of glass and "tobacco"…read moreproducts. However, the short, white, tattooed, dreaded, young gentleman was extremely rude!!! Not only was he rude from the start, but he also was quite UNhelpful. He refused to answer any questions about the synthetic urine I was looking to purchase. At first I figured he was just trying to keep fake urine on the DL so it wouldn't become illegal, but then he kicked out a sweet old lady for saying what I believe to be the work "weed". The lady then tried to explain that she had a medical card and this man shouted "Get out of my store you dumb bi***!" This man made me feel very uncomfortable and scared my girlfriend. He also allowed a young lady to that seemed to be anywhere from 14-16 to purchase something. He was also quite nice to this young lady, when he was quick to have an attitude with both me and my girlfriend (which I'd say we both are quite polite) as well as a nice elderly woman I spoke briefly with outside the store prior to this interaction. This desk clerk seemed to be quite shady as he acted as if he was running a 1920s illegal speakeasy. My experience with this store has been unprofessional to say the least. This sales associate should be fired.

Guys here helped me out when I arrived on a flight and forgot my vape. Thanks y'all! Much…read moreappreciated.

Amazing selection of both high end and reasonably priced glass and accessories. The staff is…read moreamazingly knowledgeable and always ready to answer any questions I have no matter how basic. It's also a lot of fun just to walk around and see some of the really cool pieces of art they have on display.

Excellent service and good prices. Good selection of product. Super nice owner who didn't try to…read morepush product but made helpful suggestions Very helpful.

This shop has a wide variety of merchandise and the staff is very knowledgeable. The sales clerk,…read moreXavier, was very polite and took his time explaining each item. He answered all of our questions and was friendly and funny. This has become my favorite head shop in Annapolis.

What I came here for was not in stock but the experience with SS Associate, Matt, was/is ALWAYS…read moreoutstanding. If you have "puff preferences", my only suggestion is to buy 2 of what you like FIRST. Then, Open ONE. Next, replace your home-stocked puff preference AS SOON as you unseal your second product. Customers can buy a spare as "stock" just like any store can run out of stocking your preference. It's just a little smoke shop but it's BIG on 5 star customer service. I respect THAT. Find your buy/home-stock "balance" and keep that buying routine. You'll never have to wait on a shipment coming in or having to return to get what you prefer. Then take pride in giving ALL YOUR business to a local shop that works to earn every customers loyalty. I come to Smoke Shack because of the outstanding customer service that you will not find anywhere else. If they're out of stock I don't mind coming back but I plan around it and shared my method so you can too. Matt was wonderful attentive, helpful and makes excellent recommendations upon request. It's no surprise that this little shop has associates like Matt who are dedicated to a standard of excellence that is palpable. I see pride in Matts performance so each guest has a pleasant experience and he can end each day certain of it. I actually look forward to stopping by when passing through. Even if my preference is out of stock every trip is met with friendly face, swift transaction, a helpful demeanor and a very knowledgeable staff! Love this place, but don't take my word for it. Drop in, see for yourself.

Great place! They have a great selection of vape juices! Matt is always super helpful!read more

The local crowd is very hospital and friendly. They invited me to the Tuesday night pairing, which…read morewas a very interesting experience for me being a new cigar smoker will definitely mark it and be back. The owner is very knowledgeable about his cigars.

This is my experience and my review. I had been a loyal customer of Chesapeake Pipe & Cigar for…read morequite some time and regularly spent significant money there because I genuinely appreciated the shop, its products, and what I believed was a valued customer relationship. When I was previously told that "everything is for sale," I took that at face value. I made a special trip specifically to purchase Pembroke, only to be told I could buy just two tins. That experience left me feeling disappointed, disrespected, and honestly hurt. I had thought I was considered a good customer and that the relationship I had built with the shop meant something. I fully understand a business can set limits on rare products. What was difficult was the inconsistency between what had been communicated to me and what happened when I arrived. For me, it was not just about tobacco--it was about feeling undervalued as a loyal customer. Because of that experience, I no longer feel comfortable doing business there and will be shopping elsewhere going forward. ...and giving excuses or having pride for actions, issues, or problems is what the establishment does, if you don't like it go elsewhere.

This is my go to spot for fine cigars at the best price in town. Cigars have gotten more and more…read moreexpensive. There aren't a lot of good $10 smokes that aren't petites anymore.

I stopped in a few days ago to get cigar gifts. Staff was very helpful and helped me pick out…read moreseveral nice stogies for my husband. They have a cigar lounge where you can bring your own food and drink in . I'll be back.

This place is the worst rip off in history. The price they want for anything is 3 times higher than…read moreany vape store I have ever seen. Don't be a fool, don't buy vapes from the mall. Go to a real shop or oder online.

Bad first experience. They would not honor coupon they had sent with the Valpak for 25% off one…read moreitem. No explanation, they just said "can't use coupon" even though it had their address on the coupon and was good for 2 months.Overpriced products and surly counter "help". I'll go out of my way for accessories before I go back there.

If you're lucky enough to be helped by David at Gold Leaf, you're in for an incredible experience!…read moreDavid consistently goes above and beyond to make every customer feel welcomed, valued, and taken care of. His customer service is truly top-tier! Professional, knowledgeable, patient, and always delivered with a genuine smile. What stands out most is his ability to handle customer concerns and resolve conflicts with ease, kindness, and professionalism. He has a way of turning challenging situations into positive experiences, making sure everyone leaves feeling heard and satisfied. Beyond his outstanding work ethic, David has one of the biggest hearts you'll ever encounter. He genuinely cares about people and it shows in every interaction. Gold Leaf is incredibly fortunate to have someone like him on their team. If exceptional customer service had a face, it would be David's! Thank you, David, for always going the extra mile and making every visit a great one. You are truly appreciated!

I'm writing this review 100% out of disgust for the way that I was treated while trying to get my…read moreproducts into the GOLDLEAF store. The marketing team consistently treated me extremely rude by disengaging from the product, they left me out of any information on the event that we were planning together, basically found a way to cut me completely out of the event and product placement. Their marketing director, Brianna she is an absolute NIGHTMARE to work with, gaslighting me the entire time and being over bearing, PETTY AND narcissistic on everything their retail manger Chris tried to do to support the sale and product placement. Hands down one of the worst marketing departments I've ever dealt with in 25 years that I've been in business in marketing. Her personal ego is more important than servicing the vendors and actually marketing the products they sell. I should have known something was up by the high turnover rate of employees because that is a big sign that a company does not have high morale. As a small business, they did not pay for the product after three weeks of waiting for the invoice to be paid and I think that's probably the most discouraging part of the process. I don't feel like they respected my business enough to pay for the product in a timely manner, and I also believe that this was partly due to Brianna's treatment of my brand in particular. Ultimately, they went in my mind on the surface from being one of the best to one of the worst dispensaries I've ever had to encounter in the time I've been in business with them. She (Brianna) even went so far today to write me an email telling me she took my product off the shelf. That's she will be holding onto it until they decide to pay for it and place it and in that moment I knew I needed to go get it and there was no way in hell I would ever allow my brand to be associated with that type of behavior.