Very happy with Lyle's service. He helped diagnose what was eating up my storage on my iMac (and quickly too). I will call him again for any future issues. read more

The only thing I can say is left message on the January 15, 2022. Still waiting for a return call on the 19th to see if he can fix my problem. read more

If you need help with your pc needs, this is the man to see. I needed to have three parts installed for my pc to get better performance. Lyle was able to install everything for me as well as going into my computer settings to configure everything as well. Something that I could not have done myself. I couldn't even run the program I mainly got this pc for. After his installations, everything runs silky smooth & very, very fast. It's safe to say I am more than pleased with the great work that was done. Thank you so much! Highly, highly recommend and will be recommending to my friends and family as well for future great work. read more

Lyle is awesome! I will never let anyone, but Lyle work on my computers in the future. He put a new solid state hard drive in my computer a few months ago, and did the same for my girlfriend this past week. We had a couple minor setting issues, which Lyle went way out of his way to make it right. I am so happy to have found him for all my computer needs. I had a system crash on me last year and Lyle got me up and going very quickly, and he is very fairly priced as well. read more

I thought I had lost a lot of old pictures stored on a flash drive. Lyle had the problem corrected and the pictures restored very quickly. Lyle was very accommodating and I highly recommend him to anyone looking for IT help. read more

Very upsetting that Lyle moved away from NYC... I've worked with Ground Control for about two years on various films and TV shows. Whenever we needed any kind of wired/wireless networking, shared storage, or printing solution in our production office, we called Lyle. That's no small feat, especially considering some of these film studios were built in the '20s (and probably haven't updated their infrastructure since then!). Anyway. You residents and business owners of Wheaton, IL should be totally stoked to have an IT wizard like Lyle Berman on which to rely. I miss him dearly... :( read more

Lyle is a wizard, a doctor, and a superhero. I have worked with Lyle for my work and personal computer needs and have always been thrilled with his response time, attention to detail, and friendly and professional attitude. I tell Lyle the problem, and he fixes it well, quickly, and then explains to me what he did in a way that I can understand, and helps me to know ways to troubleshoot on my own should the issue arise again. In all the times at work and at home myself, my coworkers or my family was close to hysteria or complete meltdown at the hands of a computer problem, Lyle stepped in and saved the day. I would not even consider owning a computer without having Lyle on my speed dial. read more

Lyle at Ground Control is the best IT guy I have ever worked with. I have been a client of his for years after using many, many others. There simply is no substitute. I would highly recommend using Lyle for any personal or business computer issue. Forget the Genius Bar, Lyle is the real deal, and worth every bit of the reasonable fee he charges! read more

Had what I suspected was a broken hard drive after my girlfriend dropped her laptop. Hit up Lyle, he was very prompt in his response, professional, ordered the necessary parts, and installed them very quickly. I would absolutely reach out to him again to handle any IT problems in the future. read more

Needed the hard drive on my laptop re-partitioned and Windows reinstalled. Submitted a request to Angi website and got quotes of $300 or more. Found Lyle with Ground Control and he took care of my problem the same day and only charged me for one hour labor ($130). Lyle is very knowledgeable, very friendly, and reasonable, and I highly recommend him. read more

In my particular circumstances, a one year old laptop had been making loud noises and would not fully boot to windows. Lyle provided advice regarding his initial suspicion for the problem and a price quoted over the phone. After coming in, he provided two options (one replacing the hard drive for less and one for more) without pressuring for the higher cost option. However, the need for a repair disappeared when my computer mysteriously decided to start working again and accordingly made me look like a crazy person. Although working again, the system rolled back some of the data and the wireless stopped functioning. Lyle then fixed the wireless problem (without charging) and said to come back if the hard drives permanently crashes. Lyle will provide honest and pressure free advice for your computer repair. His hourly rate seems fair and if the repair exceeds the value of your system, he will let you know. read more

After reading the previous reviews, I decided to contact Lyle about my 5 year old laptop which suddenly stopped booting up. I am glad that I did so. He provided very honest advice over the phone on what the likely problems might be. Since I still wanted to find out specifically what the problem was, he proposed the solution of having an unopened computer on standby for when he diagnoses the old machine. If it was a simple fix, the new machine could be returned otherwise he could try to recover and transfer my data from the old hard drive. Within the first two seconds (no exaggeration) of listening to the laptop attempt to boot he identified that the hard drive was bad and immediately set to recovering my data. Given his experience and knowledge this process was incredibly quick. The part that took time was transferring everything over that I wanted and cleaning up my programs and files afterwards, given that my previous hard drive was an accumulation from 3 different computers over the past 12 years. I am not as fluent as I used to be with the latest tech so I learned a lot in speaking with Lyle while the data was transferring. My previous experience in dealing with a retail giant's computer repair staff left me as blue as their sign. I paid more and got little ... after waiting a few days. Lyle exceeded my expectations and I would definitely use his services again (although I hope it is not for a while since he helped me set up my brand new machine, no offence!). -AP read more

I had a similar experience to Vicky D. I had a 3-year-old a laptop with what I suspected was a fried graphics card due to overheating. I knew the card was on the motherboard itself and I knew I didn't want to try to fix it myself. I called Lyle to see if he could confirm that was the issue and repair my laptop. Rather than make a quick buck, he was honest and advised me to save the money I would have spent fixing my laptop and put it toward a new one. He even spent time on the phone with me discussing my next purchase and giving me great advice. His honesty and investment in his profession earned my trust and my business. I'll be calling him for any future support issues and I'll be recommending him as well. read more

I e-mailed Lyle based on the reviews here. My 4 and half year-old laptop was continuously overheating and shutting down, most likely due to a broken cooling fan. I told him my story and asked for a solution and a quote in price. He told me he could replace the fan, but suggested I use the money to buy a new laptop. I was completely impressed with his honesty. He did not try to push me on something I did not need. I'm looking for a new laptop now, so technically, I did not use his services. I just wanted to express my gratitude regarding his helpful suggestions. read more

I worked with Lyle for about five years, and he was more than just an IT guy, he was the man that saved our business on many occasions from total tech meltdown. Lyle was a friend that was always on call for us, and always had a solution to all of our insane requests. Anything from simple fixes to complete overhauls. His patience and humor always kept us at ease. Running a busy boutique, we worked with both PC & Mac, and Lyle was an expert at both. He kept our files and customer information safe and secure and gave the best advice. We were definitely sad to see him move out of New York, but can wholeheartedly recommend him for any of your IT needs. read more

You will be amazed with Lyle's overall computer knowledge. In today's world, his grasp of customer service is second to none. Call him and let him do your computer work. You will not be disappointed. We now have our new computer up and running, with all of our old files/pictures transferred successfully. He installed our new printer/scanner, backed up two very old computers for us and connected the new printer to those computers. Nice to know if/when we are challenged with future computer issues, who we call for help. It will be Lyle! read more

Just what is needed...nothing more and certainly nothing less. Lyle is responsive, very qualified, and doesn't waste time getting things done. read more

If all of the people in my life that I work with could be just like Lyle? It would be that magical world. He took me in as a newbie and just amazed me. Resolved my problems in 24hrs and still wanted to help me out as far as upgrades and future support. What a special talent and person. I highly recommend him and his company. Kevin read more

Seriously great service. I work from home and my PC died on a Friday. Lyle came to my house Sat morning and 1.5 hours later I had a new PC up and running plus a host of other fixes. He also had my old one repaired on the spot so I could have a second desktop. I've been stalling replacing my router and he had one with him that he installed for cost plus set up a Cloud service to back up all my stuff. Best part is he spoke English--no tech jargon. It cost exactly what he said it would and he gave me a great recommendation on which new PC to get at a decent price. I finally have my own IT support! Do not hesitate to use his services. read more

Lyle Berman saved my life on many occasions! Lyle was the IT support for my national non-profit organization, setting up, monitoring and maintaining systems for our office, providing top-rate support for our remote operations. He is extremely personable, kind, knowledgeable and even when I liked a fancy new gadget he would weigh the pros and cons for me, always saving me time and money. We miss him in NYC terribly, but he is a great addition to Chicago. read more

Lyle is a real straight foward guy. We Discussed the issue and he told me what my best options were and even referred me to someone who could further help me. Absolutely no bs. read more

We had an excellent experience with Lyle.We found him to be honest, hardworking, pleasant and very knowledgeable about computers. He was always available for questions and follow up. He saved us from losing our data and all the headaches that go with that. He is very competent and spotted our problem right way.He walked us through all the options and helped us with all aspects of installing a solid state drive and then ending up needing to purchase a new computer. He was very patient and pleasant all the time even when I had a panic about losing data that turned out to be my user error! I would highly recommend his services. He is now my go-to person for all computer issues! read more

AWESOME!! I am very grateful that I found Lyle and he was able to revive my sick computer. He was great to work with and very helpful. I can't say enough about him other than NYC's loss is Wheaton's gain!! read more

I had a fairly new HP laptop with a crashed hard drive and a 2003 Dell that was acting up as well. I didn't know where to turn because I had a bad experience with an IT technician a year ago. I did an internet search and found Kyle; it was the yelp reviews that convinced me to call him. I'm so glad I did - he advised me what hard drive to purchase, transferred all my old files and software over to the newer laptop, helped me with any and all questions or concerns I had and did an excellent job. I can see why the NYer's were so sorry to see him go! Well, NY's loss is IL's gain =) I am very happy to know I have someone I can COUNT on in case of a problem. If you have an issue or problem with your computer, don't walk, run to your phone and call him, you will be glad you did! read more

Lyle always arrives on time and is ready to hit the ground running. I usually bring him out to assist with one computer-related issue, and he ends up assisting with all of the IT issues that I have been experiencing. He is very knowledgeable and provides excellent services for a great rate. I highly recommend Lyle and Ground Control (and I'm picky)!! read more

Computer was hit by a hacker who shut it down. Called Lyle based on reviews just hoping to recover my data. He gave me a quote range over the phone that was very reasonable. He was very honest in his assessment and gave me options. After getting it to him, he had my data recovered and used a method to recover my computer at no extra cost all within 24 hours. Highly recommend him for technical support. read more

Lyle is awesome. Great customer service. Super knowledgeable and quickly takes on and learns anything he's not already expert at. All at a reasonable price. read more

My computer was acting up in strange ways-still functional but constantly needed to be rebooted. I contacted Lyle for advice. He was extremely helpful in our phone conversation and diagnosed the problem as probably related to a failing hard drive. He confirmed the problem on a visit the next day. He recommended I replace the original hard drive with a solid state version with higher capacity. He installed the new drive the next day and transferred all my data perfectly. I couldn't be happier with Lyle's service. He accurately identified the problem and repaired it very quickly. My computer has been operating "quicker then new" since replacing the drive. Finally, Lyle's charge rate is very reasonable. He will definitely be my tech guy for any future needs! read more

Can't say enough good things about Lyle. He totally knows his stuff, is personable, arrives on time and works on my schedule. I'm so glad I didn't go the Geek Squad route. read more