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    GTB - Global Telecom

    1.0 (2 reviews)
    Closed 8:30 am - 5:00 pm

    Services - GTB - Global Telecom

    Internet service providers

    Telecommunications

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    T-Mobile

    T-Mobile

    (4 reviews)

    Responded to T-mobile to resolve their mistake by not closing my account properly, leaving one line…read moreon. I was greeted by "ART" (Arthur Clark ) and he pretended to want to rectify the issue. He did half of his job, and should have called their internal office to communicate the problem, but as he observed other possible customers coming in the store, rushed my service and pretended that he had done something. He gave me my account # ( which I already had) , created a temporary pin so he could access my account, printed up old bills (as a parting gift) and gave me a phone number to call so that "the office" so they could complete the bill adjustment process. I tried to be patient with "ART" during our interaction, and came away with that he either does not know his job, or since he wasn't making a commission on me , he was rushing me out of the store without helping me. I went home and called T-mobile at the number that he gave me, and found that it was the main customer service number ! I was advised to go back to the store so that "ART" or someone could open the account and call them. I did not go back to this location as "ART" would not have become any more competent in his job position in two days. I have been with T Mobile for many decades, and do not recommend them due to their poor customer service training and their inability to service their customers. My advise find another cellular carrier.

    Customer service. There was no interest what so ever, to explain to me my problem, I didnt…read moreunderstand it myself. I felt brushed off. I won't be visiting g this location ever again

    GTB - Global Telecom - telecommunications - Updated May 2026

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