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    Xfinity Store by Comcast

    2.4 (18 reviews)
    Closed 10:00 am - 7:00 pm
    Updated 3 weeks ago

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    Telecommunications

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    The store is very stylish, spacious, open, clean, well-lit, and upscale appointed.
    Kevin D.

    Sunday, July 17, 2022: My wife and I had a great experience at the Xfinity office in Owings Mills. We traveled to the Comcast Xfinity office in Owings Mills - 10132 Reisterstown Rd #20, Owings Mills, MD 21117 on Sunday, July 16, 2022. The Xfinity store had really convenient office hours on a Sunday, from 12:00 p.m. to 5 p.m. Our TV Box got fried when we lost power at the house during a severe thunderstorm that passed through the area on Tuesday, July 12, 2022. We went to the Xfinity office in Owings Mills to swap the box out for a new one. We were in and out of the store in minutes. The store is very stylish, spacious, open, clean, well-lit, and upscale appointed. A really friendly hostess greeted us as we entered the store. The store was not crowded, but there were a number of customers there. Yet we were seen by a customer service person very quickly. Our customer service person's name is Dante White. He was very helpful, knowledgeable, and friendly. He did not rush us. He acted as if he had all the time on the world to chat with us, yet in minutes he handed us a red bag with an upgraded TV Box. He walked us through the installation and activation process, and we were on our way quickly. It was a great experience. We had located the store on the internet. It had a phone number listed with the information on the store - (800) 266-2278. Do not waste your time calling that number. It goes to a central call center, and it is not efficient use of your time. Several years ago, we were really sad when the Comcast store in Westminster closed. The folks in the Westminster store were very friendly and helpful. The store was located in a central location in the county and served customers in Carroll County really well. Our customer service representative reported that he sees lots of folks from Westminster. The store in Owings Mills is only about 20-minutes from Westminster in a large shopping complex located next to Owings Mills Boulevard where Maryland Cup was once located. The drive was easy and effortless. The store is located very near - next to Wegman's - and a Cava, where we picked up our dinner after we visited the Xfinity store. After years of having Comcast internet and TV service, I hope to never-ever have to call the Xfinity customer service line again - after too many horrible user experiences. However, if I ever have a need for customer service from Xfinity in the future, I will look forward to visiting the Owings Mills store. Give it try - you will not regret it.

    Interior - Neat, clean and not crowded at all

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    Global Telecom Brokers, aka GTB out of Owings Mills, and its attorney Barton J Sidle make their…read moreliving by signing long-term contracts, providing less-than acceptable services and then suing their clients when they cancel the services. As of October 2013, they have filed over 330 law suits against their clients, according to the Maryland District Court record alone. Please look up their name under "Maryland Judiciary Case Search" and you will see what I mean. In our case, we signed a contract to provide 1.5 Mbps Internet speed along with telephone services. The actual speed we were getting was between 0.08 and 0.1 Mbps at all times no matter what time of day you tested it. As for the service itself, they promise you 99.99% up time, we were getting service interruptions between internet and phone service almost on a daily basis. Every time we called, they tell us that they have "opened a ticket", whatever that means, and they will fix the problem, no one ever calls or follows up with us and the service come back hours later and sometime 2 or 3 days later. Imagine running a business under these conditions. I do not recommend Global Telecom Brokers not even to my worst enemy. Service is useless, very expensive, it comes with a ton of promises and I guarantee you none will be delivered. They have a tendency of doing everything verbally (by telephone) rather than reply to emails, and now I know why, so nothing is in writing when they go to court. Avoid Global Telecom Brokers at all cost because they are a scam. I can't wait for Maryland to shut them down for their illegal activities.

    T-Mobile

    T-Mobile

    (4 reviews)

    Responded to T-mobile to resolve their mistake by not closing my account properly, leaving one line…read moreon. I was greeted by "ART" (Arthur Clark ) and he pretended to want to rectify the issue. He did half of his job, and should have called their internal office to communicate the problem, but as he observed other possible customers coming in the store, rushed my service and pretended that he had done something. He gave me my account # ( which I already had) , created a temporary pin so he could access my account, printed up old bills (as a parting gift) and gave me a phone number to call so that "the office" so they could complete the bill adjustment process. I tried to be patient with "ART" during our interaction, and came away with that he either does not know his job, or since he wasn't making a commission on me , he was rushing me out of the store without helping me. I went home and called T-mobile at the number that he gave me, and found that it was the main customer service number ! I was advised to go back to the store so that "ART" or someone could open the account and call them. I did not go back to this location as "ART" would not have become any more competent in his job position in two days. I have been with T Mobile for many decades, and do not recommend them due to their poor customer service training and their inability to service their customers. My advise find another cellular carrier.

    Customer service. There was no interest what so ever, to explain to me my problem, I didnt…read moreunderstand it myself. I felt brushed off. I won't be visiting g this location ever again

    Xfinity Store by Comcast - televisionserviceproviders - Updated May 2026

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