Friendly, capable reception by staff. Task completed, much information given about upcoming needs…read more Pleasant experience.

Crest lock were a lifesaver. They gave us several options when I need a replacement key( saved me…read moremoney ). 5 stars for Clyde! His patience & customer service was awesome. I highly recommend

Patrick installed my Lorex NVR with bullet cameras, installed a new wired doorbell (where no wiring…read moreexisted previously), and some WIFI floodlight cameras. The first thing of note was how good Patrick's quote was when he sent it to me. His pricing was fair, and his detail and thorough approach to making a proposal were top notch. Everything was in it...including diagrams and photos. He does a complete breakdown of labor and hardware costs so you can tell what you are getting for your money. If, like me, you are providing the cameras or NVR, he helps you understand where your part ends and his begins. He also was very quick to get back to me and keep in contact as I was making my decision between him an other vendors. In the end, obviously I went with Patrick...and his price was not the lowest in fact. His professionalism was what tilted me in his direction. We made a few adjustments to the proposal so by the time he came in, there were almost no details left to work out. That is always a good sign. I'm very glad I made that decision. Hey and Indy did a great job taking care of our home as they worked. The camera's went up and they look as they they were originally a part of the house design. The doorbell also looks original. I would absolutely work with Patrick again and most likely I will.

Recently I was having internet issues, and Patrick was able to evaluate my service and connect me…read morewith better products to make sure I was able to keep working remotely. Their service was affordable and of good quality. I needed them to update my internet, and they definitely delivered!

This is a long overdue review for a company and people that deserve more than 5 stars…read more I had cameras (2 doorbell cameras and 1 fixed camera) installed at my home about a year ago. Chris and Rose came out to do the install and did a wonderful job. They hid the wires well and made sure everything was in good working order prior to leaving. (They even stopped work to help look for the cat that we thought escaped while the door was open.) They answered all the questions I had after installation and helped to resolve issues with video quality and connectivity. About 4 months after installation one of the doorbell cameras malfunctioned and caught fire. I emailed Chris and Rose about what happened. They came that same evening to help secure the door since the fire department ripped out the door frame to stop by fire. They didn't stop there. Chris and Rose figured out what happened and went back to the manufacturer. They were able to get the manufacturer to exchange the doorbell cameras for an updated version. When they came back to replace the doorbell cameras they found replacing the one that malfunctioned would no longer be the best option because of the addition of a storm door. Chris and Rose suggested a fixed camera instead. Chris came back a 3rd time to install the fixed camera. There was no hesitation or complaints from them about having to come out a 3rd time. It's now about 8 months later and things are working well. I know if I ever had additional questions or issues, Chris and Rose wouldn't hesitate to address them.

I just got my car door repaired and these are the nicest people. They are prompt and easy to work…read morewith. They repaired my door in no time.

In July of 2019, we moved to Baltimore's Federal Hill area. This was my first experience with inner…read morecity living and I truly loved it. One of the necessities of city living, is having some type of security system for your home. I researched several companies and decided upon a highly recommended one, in First Security. First we met the sales representative, Jeremy, who was quite knowledgable about his competition and of course his company. He shared the differences First Security offered and every one of his points of contention were quite valid. I believed his straight forwardness and honest approach and agreed to utilize their services. Now the installation. Larry Conner was their man. This man had so much knowledge about his company, the alarm company they work with and every little detail one could ever ask for. He had the entire system set up in about an hour and completely covered every detail of their system. I was totally able to turn off, or turn on any part of their alarm from anywhere in the world. That was truly a feature we just loved. In early December we returned to our home, to find we had no heat in the upstairs of our home. Since the entire heating system had just been installed, we were totally baffled why this was happening. Was it our alarm installation? Did the installation effect the heating system? We called Larry to discuss the situation. He agreed to come back to the house to check out his installation and to be sure it wasn't caused by him. In an extremely professional manner, Larry explained why it couldn't be caused by the new security installation. He was so concerned that we didn't have heat, he called us at least 4-5 times during the week to see if we found the cause. That was far beyond his job description, but we truly appreciated his concern. We finally discovered by an electrician, that the wiring for our upstairs heating system was done incorrectly and the original gentleman who installed it, came back to repair the problem. Everything ended well, but we were totally taken back by the concern of First Security, We strongly recommend using their services. Totally first class in every way.

I have now worked with 1st security for both on my homes. The staff really work hard to make sure…read morethat you are totally satisfied with your install, as well as troubleshooting or addressing anything that comes up along the way. For me it's those two things that really stand out. Customer service and "it just works." In terms of customer service, it's hard to do better. The company's response time to questions is very fast. That's pretty much what you want. As for "it just works," the Alarm.Com system and equipment they are a dealer for really gives you peace of mind. It's actually secure. I could not be more pleased to work with and recommend the company.

First, this young man came to my home assessed my issues and cleared of any confusion or…read moremisconceptions I had previously. We sorted out each item I wanted done. Even though I was still kinda confused and asked a lot of questions he was very kind and patient. He arrived at my house he immediately got to work and worked through out the entire day. At certain points he explained what he was doing and additionally he pointed out somethings the past people did incorrectly. This is the man you want to do your work. He is thorough, and the work he did looks clean and most importantly he is honest. He is honest and upfront about the costs. He gave me a few options to get the jobs done( most expensive to least expensive) and articulated all of my options very clear. I will absolutely use his services again. Items he repairs were: install of ring camera, diagnostic of light switch issue. Mounting of tv. Install or direct line for outlets, and installed of 3 outlets. Install of temperature thermometer. I would add if you want outlets specify the color you want. I planned on getting f more work done with this company.

This company gave me a reasonable quote. Electrician ( Bryant ) came; quickly found the problem and…read morefixed it. He was cordial and efficient. The cost of the job was reasonable as well. Unlike other companies, who charges you a " visiting fee ". Very satisfied. Highly recommend them.

Mr Tarek was able to meet all of our mobile phone needs today. He was personable and…read moreprofessional. I give him 5 stars.

The mobile technician was very friendly and made sure to fix my within an hour. The price was…read morereasonable and I would highly recommend using their services again.

Update: I wanted to update my original review because Easter Lock made things right. Management…read morereached out, issued me a refund, and corrected the installation issue--the lock is now properly aligned. I appreciate that they addressed my concerns and stood behind their work. Good customer service is often measured by how a company responds when something doesn't go as planned, and I appreciate their efforts to make things right. Thank you!

I'm not sure I can call myself a customer, because I was never given an invoice, but I had a very…read moregood experience with Easter's and thought I should share. I had an emergency with my front door where it is old, had broken, and was a major security risk as I could not secure the door from the outside. I was desperate to have someone look at it, hoping to get any help possible, and had called 3 local lock & key operations. I had a visit from another outfit who left me with a $200 bill and no actual resolve, because the lock was busted beyond what they could fix on the spot. Easter's had given me a window prior to the other guy coming out. So, when he left, I called Easter's to see if I should still have them come out, or if the guy that came from another company had done everything that they would have done. The lady from Easter's who helped me (I feel so badly that I've forgotten her name) was so incredibly nice and helpful. We were back-and-forth via phone and email for over an hour, at which point she agreed that her technician would likely run into the same problem of the lock being so badly broken, it wasn't something they could fix on the spot. Even though they never actually came out, I felt as though they were so willing to help, thorough, and really made me feel like they went the extra mile for me, without even coming here to do the work. I'd recommend Easter's any day, and will definitely be back in the future if I need anything. Thank you so much, Easter's!

The DVR that Modern Systems Integration installed for me lists for $139.99. I was charged…read more$687.94... I understand labor costs, but this is ridiculous. All they did was plug in the DVR and use the remote control to minimally configure the DVR for me. I was given no instructions on how to use the DVR, only a Quick Start Guide, which basically tells me nothing... The power supply box is a huge mess and tangle of wires. A good friend who owns his own security company in another state (**NOTE: NOT a competitor with Modern Systems Integration) took one look at the work and the price and said I was "ripped off by a bunch of hacks"... I feel I may have been taken advantage of as a single female who didn't really understand everything... Now I do and I am not pleased at all. I have pictures of everything as well as the invoice to back up my review.

After the apple store lied to me and tried to charge me over $1000 for a new logic board to fix a…read morecomputer, MacDaddy found that the issue was actually the hard drive and fixed it with no problem. I cant believe i was about the throw my laptop away, only to have it fixed for a couple hundred dollars. Honestly, these guys are the nicest, most honest people i have worked with in years. I will go back to them for any problems i ever have with my macs again.

In a society where trust and integrity are in short supply, SysQuick is a rare find. I brought my…read moreWD Passport external hard drive to SysQuick for service and the owner was knowledgeable, professional, and went above and beyond to try to resolve my issue. I highly recommend this company!