love gigstreem! setting up my wifi was super easy and not hard to do, and i haven't had any issues! i like the reliability, definitely will be recommending fs read more

Using Gigstreem has literally prevented me from working from home because the support line has closed my tickets without resolving my issues multiple times over the span of 3 weeks. I need to connect to a VPN for my work place, however, the connection is ONLY blocked whenever I am connected to the Gigstreem network (The ISP of my apartment complex). I have detailed the issue and escalated it multiple times to Gigstreem support, however, they have just kept on closing my tickets without resolutions after "escalating to the engineering team". They have been hesitant in hopping on a live call session to see my issue in real time and insisted that they will be "working on the issue after the call". I have been waiting on a resolution for 3 weeks, I even have escalated this issue to my work support and the VPN provider's support who have both confirmed the issue is from Gigstreem. I have confirmed that as well since the connection works when I'm connected to any other non-Gigstreem network. It is really disappointing to be locked into this ISP and their support channel just refuses to even look into this. read more

The wifi is constantly down and the rare times it is up, it is extremely slow. The customer support is non-existent and never answers the phone or responds to anything. I've tried many different internet service providers before, and this is by far the worst in every single way. read more

I'm forced to have this service at $70 a month at my apartment, more expensive than Spectrum, service is not as functional. Wifi doesn't go as far, wifi 5 speeds(slow), no IPv6, no UPnP, double natting with CGNAT, no inbound connections. This is glorified hotel wifi with all the lockdown and no support. They sell this as a "less expensive, faster, and equally functional" service to Spectrum, and so far I get faster on Spectrum, I don't have these technical issues, and support is far better and is actually US based. While this is a money grab by my apartment, if the service delivered by GiGstreem was what they promised at the property meet and greet, I'd still be unwilling yet wouldn't be complaining. read more

Gigstreem - Internet Service Providers Near Me - McLean, Virginia

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We use Gigstreem at our apartment complex in Florida. Our apartment management requires us to use this provider, the cost is included in our monthly fees, and we cannot switch to another internet company. Unfortunately, the service has been very unreliable. Sometimes it is so slow that even YouTube barely works, and we often lose internet for half a day or even an entire day. This happens almost every week. So I would definitely be prepared for frequent outages and inconsistent service. read more

We were forced to have Gigstreem as our ISP when we moved to our current apartment almost two years ago. ***If you are looking at an apartment rental that requires you to pay for Gigstreem, find another apartment that does not use this horrible company!*** This ISP provides expensive, inferior internet service that often does not work. There are constant problems, lost service, slow technicians that take forever to get an outage resolved, poor customer service that barely speaks English and is completely unhelpful. You can get dependable internet service much cheaper and more reliable, avoid any rental leases that require you to pay for this (lack of) service. I am so thankful we are moving soon and will no longer be forced to pay for such horrible service. read more

I just move to my new apartment on the 18 of July, I love my apartment! Previously I also use Gigstreem as internet Provider for 2 years with good results. But unfortunately since I move in I haven't being able to have internet access! And the worst is that they don't have an estimated date for a solution! I pay $70 for nothing..... Not even a call to tell me something. Might need to ask for my money back and look for other options! No more! Currently internet is a must, is a necessity, I cannot afore more waiting time.... Your company values are not being met! read more

Every ISP has the occasional outage; that's part of life. Gigstreem has had at least 11 supposedly *separate* property-wide outages at my building in a single month. For each individual outage, they have sent a chipper "we're happy to let you know that the recent internet outage has been fully resolved" email, only to have something else go wrong and bring the internet down property-wide a day later. So far, there has been *no* indication or proactive messaging from Gigstreem that they're doing anything to look into why there have been near-constant outages for a month. It seems like their support and technical teams are happy to declare "case closed" and "mission accomplished" the second they bring service back up, no matter how temporarily, and show no recognition of a larger problem when something they "fixed" breaks again day after day after day. As someone who works in tech myself, I am appalled by the laziness, lack of pride, and lack of accountability shown here. read more

Gigstreem - Might have deleted a couple more outage notices as well. There have been too many to keep track of. - Internet Service Providers Near Me - McLean, Virginia

i have them on speed dial because their internet sucks so much. i've never had one day where the internet is stable.

I am very dissatisfied with Gigstreem as an internet service provider. The monthly price is relatively high compared to other providers in the area, but the performance is poor. The download speed is inconsistent, and the Wi-Fi signal cannot properly cover the entire apartment. In my unit, the access point (AP) is installed in one corner of the apartment, which results in very weak or no signal in rooms that are farther away. This makes normal use, including work from home and video calls, very unreliable. Overall, the service quality does not match the cost, and the coverage design is not suitable for a typical apartment layout. Based on my experience, I would not recommend this ISP. read more

If you're moving into 95 Wall Street in New York, be aware that you'll be forced to use GiGStreem as your internet provider, with no option to choose an alternative. The building imposes a mandatory $70 monthly charge for this service as part of lease renewals--more than double what I previously paid for Verizon Fios ($25/month), a far superior and more reliable provider. Frankly, this kind of forced monopoly should be illegal. Beyond the outrageous cost, GiGStreem's service is deeply flawed. They run their service behind a NAT so my VPN and smart home setup are incompatible with their network, and to make it compatible they would charge an additional $30 per month for a dedicated IP address-- more than the cost of my entire previous provider altogether. To make matters worse, their installation process was a disaster. They decided to set up my connection in a bedroom rather than in the designated tech closet, forcing me to hire a third party to rewire my apartment at my own expense. I'm supposed to get 1000/mb service, but my service does not go above 750 even when directly connected with ethernet to their router. Customer service is essentially nonexistent, and unfortunately, GiGStreem has no real incentive to improve. When you have a captive customer base with no alternative, service quality and support simply don't matter. If you value reliable, affordable internet and good customer service, be prepared for a frustrating experience. read more

Gigstreem - Internet Service Providers Near Me - McLean, Virginia

I never leave reviews but this wifi is awful. My tv constantly cuts out daily. It came provided with a monthly charge at my apartment and I'm very disappointed. I'm going to look into alternatives at this point because it is so annoying and I never had these issues before. read more

What a garbage company. My internet goes out and there's no way to find out if it's an outage unless you call or email. Put a damn status page on your website. Tech came out to fix our internet a couple months ago and he let us know that we had 2 wifi logins and one of them is strictly for gadgets like TV's. No one from the company told us this when we signed on and we were using the community wifi for 6 months. Terrible service and even worse customer service I can see why this shit company is not accredited by the BBB. If you have other options for internet, go with those other options read more

The absolutely worst internet provider I've ever had. It was a required part of our lease, so we kind of didn't have a choice but to go with them. At first, it seemed to work fine. After about a month, the nightmare started. We have 4 computers in the household, and consistently all 4 would get kicked offline. Once a day, sometimes multiple times a day. Sometimes manually reconnecting from the network settings would work, most times it wouldn't. Or it would say "connected" but the connection would be super slow, I'm talking a minute (or more) to load G-mail, and that's if it loaded at all. The customer service is horrendous. The agents (at least the ones I got) barely speak English, many mumble, and it's really hard to understand them. Many if not most don't know what they're doing, and don't help you at all. One had the gall to tell me, "Well, just wait a couple of hours, hopefully it'll come back on." HOPEFULLY?? I run a business online, I can't wait a couple of minutes for my internet to function, forget a couple of hours, and with this garbage company a few times it was out for DAYS! While I can do things like check e-mails from my phone, I can't exactly update a website from it, or do many other things my business requires! Around the time we were moving out, we began to get all these e-mails about local service interruptions, which means we were by far not the only ones having issues. At least there's been a lesson in all this, and in the future I'd rather pay more for a fast, reliable service (which in this day and age should be the norm). STAY AWAY from this company at all costs! read more

Cause for celebration, all traces of Gigstreem internet service have been removed from our home, and we are no longer subject to Gigstreem's inferior product and service, and abominable, off-shore, alleged customer service (really, DIS-service). We were Netblazr customers, and when Netblazr was acquired by Gigstreem, that was the beginning of the end. Our experience, thus far, with Starry internet, product and customer support, has been fantastic. We so regret not abandoning Gigstreem, long ago, and moving to Starry. Starry puts Gigstreem to shame. read more

Worst ISP I've ever had the displeasure of working with, and I've been in Networking IT for 6 years. I just opened my 6th ticket in 2 months, and I'm sure this one will get closed with no action taken as well. read more

Gigstreem - Internet Service Providers Near Me - McLean, Virginia

GiGStreem boasts on its home page: Experience the Most Reliable, Fastest Internet Service on the Market: Guaranteed. That statement could not be farther from the truth. GiGstreem is poser provider of community internet services, that fails to disclose they run on a shared mesh VLAN network that nearly all businesses with a secured VPN will reject for connection to GiGstreem due to inadequate enterprise level connectivity,...and GiGStreem knows this. They have been in business for only several years and they continue to rack up negative reviews. Here on Yelp they have 55 reviews with a 1.7 stars rating. Further, look at BBB listing in the State of New York: https://www.bbb.org/us/ny/new-york/profile/telecommunications/gigstreem-0121-173247/complaints, shows 19 complaints. And the bad reviews and complaints continue. GiGstreem - Convoluted Sign Up The GiGstreem Homepage looks like a basic Shopify template without any appealing creative influence to give the site credibility.  There is no standard  disclosure on residential pricing/button from the menu bar, and no transparency on pricing until after you click through 4-pages, Worse, are the obviously staged testimonial claims about GiGstreen satisfaction: "98% said installation was simple and painless" GiGstreem - Convoluted Sign-in After the convoluted sign-up, you are redirected back to the GiGstreem Homepage, and once again, there is ALSO no sign-in button.  Instead, you have to click the "SIGN UP NOW" button, and then taking you to a GiGstreem account login page.   Just terrible site design that role models the lack of professionalism. GiGstreem - Failed Access Point In my case, I signed up at a California apartment property where GiGstreem advertises as "GiGstream: Internet Simplified". Then I was duped with their offer of first 30-days free--like a trial--only to find that they charge upfront for a second month: bait and switch. Further, the signup was overly complicated to validate the service and the supposed 30-days free billing charge was convoluted and the U.I looked terribly outdated. I then learned, after I "signed-up" for service, that the Ruckus Access Point in my unit was never properly certified for installation-no power (PoE) to the unit and none of the ethernet jacks where GiGstreem purportedly provided hardwire ethernet jacks were connected.  I had to wait days for a technician (from a 3rd-Party) company to provide service and correct the problem. GiGstreem Dashboard - No Control of Devices The GiGstreem-My Wi-Fi Network Dashboard is incapable of providing any type of console control expected/displayed with AT&T and Xfinity.  The GiGstreem Dashboard falsely states you can manage devices, but instead is just a status board of all connected devices, without any option to disconnect any devices leaving you blind to security issues or a secure methodology to deactivate individual device connections, never mind and instant "off" feature for your children, and your supposed private VLAN vulnerable to bad actors. I tolerated GiGstreem's mediocrity for 3-days before I abruptly cancelled what amounted to a bad AirBnB commerical. I'd rather TRUST my customer experience to a provider that has a more qualified solution and customer offering. read more

F Tier worst, most unreliable isp. Horrible customer service. Worse than Comcast. Our apartment forces us to use this junk.

worst WiFi I've ever had. Constantly cuts out, never getting the speed I paid for. Cant even go a week without some kind of issue which takes them days to even fix. read more

VA apartment, building is hard wired with it. Lived here for 18 months has gone out 6 times for hours and sometimes days at a time with no explanation. read more

My internet was out for a week and they made no attempt to fix it. I called daily and they said "we are working on it and have no idea when it will be fixed". I was told by a technician that Gigstreem is actively trying to lose old NetBlazr customers because they don't see the price they are grandfathered in as worth keeping. A loyal customer of 6 years just treated like garbage. After a week I switched to a new company and demanded a refund because I paid for a month of internet, a week of it didn't work and then switched before it was fixed. After three weeks and a dozen calls they said "the finance team is working on it we don't know when you'll get a refund". I had to contact my credit card company with all of my evidence and issue a charge back. So much time wasted on this awful awful company. Truly any other internet provider is better and avoid them at all costs. read more

Don't waste your time with them or if you're one of the thousands who are forced to use them due to your contract then we're out of luck. We pay $70/month for internet that's 300/120Mbps if your a feet away from the router and it drops to 50 Mbps downloads speeds a few more feet away. There's only one router and they pre-install it at the one end of the unit rather than centrally located so the farthest bedroom wlabout 24 feet away gets about an abysmal 1-3 Mbps downloads speeds. Considering we were paying Xfinity just $60 for 1 Gbps (Seattle). It's bad service, bad, bad quality, poor value. read more

Gigstreem - Internet test on fast.com using Amazon Silk on a fire stick 24 feet away from the router inside the farthest bedroom. - Internet Service Providers Near Me - McLean, Virginia

This is indeed the worst of worst internet service!!!!!! The internet keeps disconnecting frequently!!!

I use GigStreem through a bulk agreement at my property in Charlotte, NC. Unfortunately, the service has been problematic with frequent outages occurring almost daily. At $60/month for gigabit service, the pricing feels high, especially given the reliability issues. Customer support has been very difficult to reach when problems arise, and the online customer portal doesn't work properly, making it hard to manage the account or troubleshoot issues. While the gigabit speeds are good when the service is working, the frequent interruptions and lack of responsive support make it hard to recommend. If I had other options available, I would likely switch to a different provider. For those who have a choice, it's worth comparing alternatives before committing to GigStreem. read more

On the 6th day. Service was finally restored. SIX DAYS without internet. They never replied to any email we sent, regardless of the comments here left on yelp. Just happy to have it back I guess. read more

From the day I had moved into the Uncommon Raleigh, the WiFi provided by Gigstreem was reliable. Setup was quick and easy without a complicated activation process. Customer service was very responsive and helpful getting my gaming console connected to the wifi. I was then able to play games online without any lag. I also worked remotely over the summer and never experienced any interruptions. read more

Best internet I've ever had. Fastest download and upload speeds I've ever experienced over Ethernet. WiFi speeds aren't far behind, even with MANY devices, multiple routers, etc. I have zero connection or latency issues while gaming competitively. The price is great too for what I'm getting at least in my area. Anytime I've reached out to customer service they reply within a few hours and on the phone are polite and quick with service. 10/10 GigStreem read more

This company should be reported to the Attorney General for poor business practices. I was forced to get this carrier as a part of my lease. I work remotely and am in danger of losing full-time status due to the constant down time. As a matter of fact I think I will report them. To the Better Business Bureau also. read more

After being ignored for years by the local providers, only able to get DSL or satellite, Gigstreem ran fiber through our neighborhood. Now we live in the modern era! read more

Gigstreem - Internet Service Providers Near Me - McLean, Virginia

Completely agree with other reviews. Absolutely horrible service with frequent dropped connections on devices and terrible tech support. Unfortunately, we are mandated to use them by our property owners as they presumably receive some form of economic kickback. PLEASE AVOID AT ALL COSTS if you have a choice! read more

HORRIBLEEEE SERVICE. If you have a property that has to use them AVOID IT AT ALL COSTS. I've had issues with this provider literally since March. It is now October, almost November and we still have issues with this mess of a provider. read more

Update on Boston. Emails to GigStreem's support address go nowhere - no response after over a week. I still cannot get my online account sorted out, and I never heard back from GigStreem on the outage. Overall GigStreem is like every other ISP I have dealt with - they're great as long as things are working, but once you need something service related, don't hold your breath - unless something's on fire, you'll never get a response. read more

It's fuckin awful 12 hrs later no TV no wifi but I'm still getting an apology screw this trash ass company

My experience has been super positive! No downtime like Verizon My apartment complex insisted on it also, and I was a little worried about it at first. I've had great success with customer service also. Go GigStreem! Keep up the good work! Bye bye to that predatory Verizon read more

Gigstream has just started providing services in our complex. They installed the router in a completely useless location and now refuses to relocate the router to the other side of the wall based on their "heatmap". Crap response, it is 6 inches on the other side of the sheetrock. Very poor customer response. read more

This post was written a year ago and I still have issues. They changed the name from Gigstreem but this review WILL stay visible and I will keep writing reviews to warn others until my service is fixed. It was probably an attempt to shed bad reviews. This is the worst internet service I've ever had. In just one week, I've experienced slow speeds, constant drops, and random outages--day and night. I've never had these issues with any other ISP. Tech support is useless. It's just a basic help desk with a limited script. They can't fix anything beyond asking you to reboot. I've had two contractor appointments--one showed up, the other never did. Despite that, someone still marked my issue as "resolved." I've called multiple times asking for another visit. Each time, they promise to "make sure it's fixed," and then reschedule--or worse, cancel the appointment without telling me. One rep was clearly in over their head, and I suspect they canceled the follow-up on purpose to avoid dealing with it. They keep telling customers to email them like that's solving anything. It's not. I've tried to escalate to a manager repeatedly--morning, afternoon, night. No one is ever available. I'm now stuck with this trash service because it's bundled with my lease. If I could switch, I would. I've been more than patient, but enough is enough. I'll keep posting 1-star reviews until this is fixed. Gigstreem, if you're reading this: stop pretending. Start actually helping your customers. read more

So my nice building complex decided to cut off my spectrum service and go with this company. First, whoever cut off Spectrum to say you had to use Gigstream gave us no options. So many tenants in the complex went balistic as there was no internet for a while and no TV options. The building and Spectrum came to an arrangement so that is an option now, however, I had to go quickly and cut off my spectrum internet and TV cable. So the cutting TV cable was a good idea and DirecTV is terrific and way better options. So that is good. However, the GigStream service is so pathetic and intermitant. Today I have zero internet. Priviously, months back they sent a tech out and it worked for a while. It is down again and 5 days to a tech shows up. I have no idea what to do. The people at customer service are nice but the service is awful. If you move into a complex with this Gigstream option pass. My complex, I like them, sort of gave is no options and even if I went back to Spectrum I have to pay for this pathetic service. I have never seen in my life a worse company and service. read more

I recently moved into an apartment complex that requires us to use Gigstreem and I've had such an amazing experience so far! I was a little confused when signing up and called support for help; I was SO pleased to be able to quickly get through to a live person and Lauren was so pleasant and helpful. The service so far has been MUCH faster than that I experienced from AT&T, and for a great price too, especially comparable to others in my area. read more

California, Beach and Ocean apartment complex, the worst technical support ever. No internet for a whole week, no one cares and after calling them they just promise to call you back and never do that. The worst service ever! read more

I don't know if I've ever had a worse experience with wifi in my life. - It's hard to believe your paying for a service that provides maybe 30 minutes of good connection per day - The smallest amount of rain can drastically destroy your service to the point where it's unusable - Customer service is virtually nonexistent - I strongly recommend if your moving somewhere that uses this service to either reconsider or see if you can switch services - Putting up with the service is an absolute headache on all ends from top to bottom - Again I can't stress enough how horrible the service is and I would do anything in your power to avoid an apartment that uses it - Random outages for days, inconsistencies daily, no updates on when the service will be back, makes my life difficult when it comes to trying to load assignments or submit them, much less even watch tv Spare yourself. read more