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Gigstreem

1.7 (59 reviews)
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Worst ISP I've ever had the displeasure of working with, and I've been in Networking IT for 6 years. I just opened my 6th ticket in 2 months, and I'm sure this one will get closed with no action taken as well.

Maurice P.

If you're moving into 95 Wall Street in New York, be aware that you'll be forced to use GiGStreem as your internet provider, with no option to choose an alternative. The building imposes a mandatory $70 monthly charge for this service as part of lease renewals--more than double what I previously paid for Verizon Fios ($25/month), a far superior and more reliable provider. Frankly, this kind of forced monopoly should be illegal. Beyond the outrageous cost, GiGStreem's service is deeply flawed. They run their service behind a NAT so my VPN and smart home setup are incompatible with their network, and to make it compatible they would charge an additional $30 per month for a dedicated IP address-- more than the cost of my entire previous provider altogether. To make matters worse, their installation process was a disaster. They decided to set up my connection in a bedroom rather than in the designated tech closet, forcing me to hire a third party to rewire my apartment at my own expense. I'm supposed to get 1000/mb service, but my service does not go above 750 even when directly connected with ethernet to their router. Customer service is essentially nonexistent, and unfortunately, GiGStreem has no real incentive to improve. When you have a captive customer base with no alternative, service quality and support simply don't matter. If you value reliable, affordable internet and good customer service, be prepared for a frustrating experience.

Internet test on fast.com using Amazon Silk on a fire stick 24 feet away from the router inside the farthest bedroom.
Aaron L.

Don't waste your time with them or if you're one of the thousands who are forced to use them due to your contract then we're out of luck. We pay $70/month for internet that's 300/120Mbps if your a feet away from the router and it drops to 50 Mbps downloads speeds a few more feet away. There's only one router and they pre-install it at the one end of the unit rather than centrally located so the farthest bedroom wlabout 24 feet away gets about an abysmal 1-3 Mbps downloads speeds. Considering we were paying Xfinity just $60 for 1 Gbps (Seattle). It's bad service, bad, bad quality, poor value.

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4 months ago

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2 months ago

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1 month ago

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21 days ago

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5 months ago

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1 year ago

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11 months ago

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8 months ago

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5 months ago

F Tier worst, most unreliable isp. Horrible customer service. Worse than Comcast. Our apartment forces us to use this junk.

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1 month ago

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8 months ago

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9 months ago

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1 year ago

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11 months ago

This is indeed the worst of worst internet service!!!!!! The internet keeps disconnecting frequently!!!

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7 months ago

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5 months ago

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10 months ago

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10 months ago

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4 months ago

It's fuckin awful 12 hrs later no TV no wifi but I'm still getting an apology screw this trash ass company

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11 months ago

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4 months ago

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Fastest download and upload speeds I've ever experienced over Ethernet.

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