I was contacted by iTalkBB and resolved the issue. I think they need to provide more choice and…read moreknowledge to their call agents. If they have more choice or knowledge we wouldn't have the current issue.

I decided to cancel our home phone line with ItalkBB on July 10…read more I called ITalkBB customer service by phone, and was told to return the phone line adapter within 15 days. I returned the adapter to one of ITalkBB branches, on July 12. I was lucky that I requested a receipt of the returned adapter. I also called ITalkBB customer service again to make sure that my account was settled, and there was nothing else that I had to return to them. On July 28, I received email from ItalkBB, stating that I had not returned the phone adapter, and they were going to charge $99 to my account. I replied to this email with a copy of the receipt. I thought that their mistake would have been corrected, but I was wrong. On August 10, when I checked my balance, I saw that ITalkBB had indeed charged $99 from my credit card.

The Quick: Out with the old, in with the New Cable! Easy, quick, affordable, and even better…read morepicture quality. Great customer service that does everything for you. Sign me up for life! *** I don't know which is there main Yelp! Page so posting the same review here just in case*** The Details: Just another reason why I need to leave Manhattan... I hate my current internet and cable company-- Layer3 come to NYC please!! My brother had Layer3 installed one morning while I was visiting. I complained and expected the worst, but it was literally the easiest experience ever. This nice install rep (hi Chris!) came perfectly on time and did the entire setup for us in a few minutes - he was very pleasant and funny. I had no idea what this new cable was, so he spent time explaining and showing us a few pointers to make sure we understood the software. It's like a no contract, no fee, amazing cable company that has even higher quality imaging. Plus virtually unlimited DVR space (Hello binge watching!) Oh and it's less expensive than what I'm paying for UGHHHHH. The Damage: I believe the price is different depending where you are, so worth calling to see. I'll be signing up a soon as they come to Manhattan

Excellent!! I am so happy I changed to layer 3. Color,…read moresound, brightness just like the biggest competitor, very very good!. The basic plan channels are excellent! everything for what I was paying extra with Direct TV here is on the basic plan. Absolutely love it!! Customer service is great, polite and knowledgeable. The people that comes to do the installation are very professional as well. I am saving $50 a month with layer 3. Don't hesitate, you can't go wrong with them.

Admittedly not thrilled when I have to go in here. It's mostly because of a defective router. Then…read moreagain it's a first world problem. There will be some lines, but better than the DMV. Once a representative is able to help, usually they'll square you away quickly. They have some neat toys and services to look at. Cutting the cable cord was a win. Why pay more for something that really doesn't interest you? This store has a good location. It's right in the Kamp Washington part of Fairfax City. This gives you access to a lot close by, including fairly major highways and the like. If you need to take care of anything Cox related, here's where you can go.

I went to upgrade my DVR/cable box that I rent from Cox and they gave me a "new" one in new box…read more When I started using the DVR it was malfunctioning and slow and clunky. When I looked at the menu for previously recorded shows (which should have been blank) it was 98% full of various Spanish language programming. For this, I pay ~$300 a month?

I was frustrated that after my 2 years plan (internet, TV and Phone) expired, the big jump in…read moreprice ($50 to $100 monthly). I had spent a lot of time and efforts to cut it down a little. Sometime, I had to switch to another provider, went through a lot of hassle to set up and restart everything. Five year ago, I switched to Xfinity, the agent told me, after 2 years, the price increased as normal (yearly price increased $10 to $20). Just like what they said, not a big price jump, I continued my plan. What surprised me with all these 5 years, I never had a single problem, everything was running smoothly with Xfinity provided services. Sometimes, I had questions, and went to the store, the store is spacious, peaceful and clean. Greetings by the friendly frontdesk person and led me to the proper agent. 5 months ago, my computer was running a little slow, I decided to change my old router to the store router for a $15 router monthly rental fee. Agent Sebastion is very knowledgeable, took his time and found the best plan for me, not only no increase in price like rental router fee, and my plan will last another 5 more years without a big jump in price. My computer is running like a charm, I'll be their loyal customer!

Frequent & Long outages Delayed customer service…read moreconnections online (outsourced & disconnects frequently)..their records & messages weren't saved to my account. I canceled and confirmed online--but not annotated in store for my records at all. Stay away!!!!

Steve and Paul from Kolas TV were awesome!! I called on a Sunday, they called me back within a few…read moreminutes and were able to squeeze me in and were here first thing Monday morning. My tvs had not been working throughout my house for months. After 10 minutes they had diagnosed and fixed the problem! I appreciate their quick response and amazing service. I would definitely recommend them for anything to do with tv, internet, and/or installation services. They rock!!

We called them to have an old dish removed from the roof. They were very responsive gave us a…read morequote, and set up a time right away. They let us know when they were coming and showed up ready to work. They got up on the roof and let us know that there were other things on the roof that needed to come down like an old antenna and some wiring. They did everything we asked them to do even cleaning up other cables that were on the house. They were very friendly. I would highly recommend this family owned business.

I never got a response from this place and when I went to the shop it was closed without any…read moreattendants. We ended up just using cox cable which has been working great

Misleading. The website advertises as "Take Control with Pure Fiber Internet Access" however the…read morespeeds are not symmetrical like true fiber typically offers. For comparison, Verizon FiOS offers 100 up/100 down, 1000 up/ 1000 down, etc. AICOM is no better than COX, Xfinity or any other cable internet provider. Very disappointed. I consider it false advertising.

Redemption! They…read moreactually DID work w/ their engineers to update our building to the higher speed internet, and they did it over a month before they said they would. This is probably the single most impressive customer service turnaround I have ever experienced in my 30 years on this earth. So, thank you netblazr engineering team, and thank you random condo in east boston that was built and enabled high speed internet to be beamed to our building. Now happily getting 300mpbs and living the comcast free life I have always wanted.

They easily rank first as the worst provider I've had in the 30 or so years of Internet. My…read moreapartment building of 50+ units uses NetBlazr. We've had a building-wide outage since Thursday morning. It is now Tuesday morning (that is, five days later). They only now sent a technician, despite hundreds of calls from residents and property management. A noxious combination of apathy and incompetence.