love gigstreem! setting up my wifi was super easy and not hard to do, and i haven't had any issues!…read morei like the reliability, definitely will be recommending fs

Using Gigstreem has literally prevented me from working from home because the support line has…read moreclosed my tickets without resolving my issues multiple times over the span of 3 weeks. I need to connect to a VPN for my work place, however, the connection is ONLY blocked whenever I am connected to the Gigstreem network (The ISP of my apartment complex). I have detailed the issue and escalated it multiple times to Gigstreem support, however, they have just kept on closing my tickets without resolutions after "escalating to the engineering team". They have been hesitant in hopping on a live call session to see my issue in real time and insisted that they will be "working on the issue after the call". I have been waiting on a resolution for 3 weeks, I even have escalated this issue to my work support and the VPN provider's support who have both confirmed the issue is from Gigstreem. I have confirmed that as well since the connection works when I'm connected to any other non-Gigstreem network. It is really disappointing to be locked into this ISP and their support channel just refuses to even look into this.

I bought a brand new phone, and today when I tried to get it activated, Verizon did something…read moremaking it impossible to continue my chat, to call them, and even to reach them on their website! In fact, even though my Verizon wireless service has no problems with the Internet, I am unable to make any phone calls to anybody. Why didn't they try to reach me when this happened? They knew there was a problem. I will try to reach them by email. UPDATE: They disabled their email support in 2018.

I hope this is taken in the constructive spirit I'm writing this in because my goodness. My initial…read moreinteraction with the staff here was me purchasing new phones. A young sales associate assisted, he seemed to be in a hurry, told me how his baby mother trapped him (TMI). We didn't even know the transaction was over, he just walked off. They sent the kit for me to trade in my old devices to an address I haven't lived at for YEARS because he didn't even bother to verify my current mailing address. I went back to the store thinking I could just trade in my devices when another sales associate gave me the wrong shipping label, so I am glad that I caught that before mailing my devices. It has been very frustrating just trying to trade in devices and part of me regrets ever switching service to this provider. I think there needs to be more attention to detail from the employees in this store.

Excellent customer service!!! I have had Metronets internet for many years. It remains an…read moreaffordable, practical internet service, especially for users like me who are not heavy gamers/streamers. Best part is Metronets has excellent customer service. When my MacBook Safari & firefox speeds started slowing down, they came to my condo to try to figure out the problem. They loaned me a Netgear router when that router increased the wifi speeds considerably over my old apple extreme and my new airport express. I am so happy Metronets was able to fix the vexing problem, because I really did not want to hassle with uneven customer service or pay the way high prices for Comcast or Verizon (like pulling teeth with those service providers to even figure out what your real bill will be once they add on fees and charges that up your price my many $$$.) If you want an affordable internet provider with great customer service, contact Metronets (N. VA area).

Bruce was great from the very beginning! He was quick to respond to my inquiry. He tried to help me…read moreover the phone right away in case it was something simple. When it turned out to be more, he came to my house to diagnose the issue. When it was found to be more than he could fix quickly in-site, he took my laptop with him to repair. He kept me updated along the way and made me feel very comfortable. In our initial conversation he told me, "I respect your data and will make sure to keep it in tact", this was what solidified my decision to use him. The repair was secondary, recovering my data was my top priority- and he did just that!! My laptop is back up and running and all my data has been restored. Thank you, a million times, THANK YOU, Bruce!!

For 20 years, I have relied on Bruce's expertise and experience to bail me out of software troubles…read moreand to repair/replace my computers. In addition, his advice on hardware and software purchases has been spot on. He is amazing!

I was contacted by iTalkBB and resolved the issue. I think they need to provide more choice and…read moreknowledge to their call agents. If they have more choice or knowledge we wouldn't have the current issue.

I decided to cancel our home phone line with ItalkBB on July 10…read more I called ITalkBB customer service by phone, and was told to return the phone line adapter within 15 days. I returned the adapter to one of ITalkBB branches, on July 12. I was lucky that I requested a receipt of the returned adapter. I also called ITalkBB customer service again to make sure that my account was settled, and there was nothing else that I had to return to them. On July 28, I received email from ItalkBB, stating that I had not returned the phone adapter, and they were going to charge $99 to my account. I replied to this email with a copy of the receipt. I thought that their mistake would have been corrected, but I was wrong. On August 10, when I checked my balance, I saw that ITalkBB had indeed charged $99 from my credit card.

As our business at Social Driver grew in size, we needed an Internet service that was scalable…read more Allied Telecom provided us with the dedicated Internet speeds our business needed as we increased in size.

My Employer decided to make the switch from analog to a cloud-based telephone service. I wasn't too…read morethrilled because I was going to be the one to take the lead on this project, with all I currently have going on. The allied team made the switchover effortless; providing one on one training, speaking with staff and being available to assist with any questions I presented. We are about two months into the switch and it has been WONDERFUL!!!

Today (July 30) I went to this store and got outstanding service. Besides fixing a router/modem…read moreissue I had, they saved me $40 a month on my bill & increased my gig speed by explaining promotions Cox was offering. Thanks Pirro & Fabricio!

I went to upgrade my DVR/cable box that I rent from Cox and they gave me a "new" one in new box…read more When I started using the DVR it was malfunctioning and slow and clunky. When I looked at the menu for previously recorded shows (which should have been blank) it was 98% full of various Spanish language programming. For this, I pay ~$300 a month?