I went to upgrade my DVR/cable box that I rent from Cox and they gave me a "new" one in new box. When I started using the DVR it was malfunctioning and slow and clunky. When I looked at the menu for previously recorded shows (which should have been blank) it was 98% full of various Spanish language programming. For this, I pay ~$300 a month? read more

Two free employees who were not helping customers made everyone wait twice as long as was necessary. No one cares here. I can't wait to go with Verizon. read more

Admittedly not thrilled when I have to go in here. It's mostly because of a defective router. Then again it's a first world problem. There will be some lines, but better than the DMV. Once a representative is able to help, usually they'll square you away quickly. They have some neat toys and services to look at. Cutting the cable cord was a win. Why pay more for something that really doesn't interest you? This store has a good location. It's right in the Kamp Washington part of Fairfax City. This gives you access to a lot close by, including fairly major highways and the like. If you need to take care of anything Cox related, here's where you can go. read more

Cox workers here were friendly and fairly knowledgeable about policies and equipment. I had a good experience visiting and an even better experience chatting online with a Cox router specialist. Put together, they helped me figure out that my internet slowdown was due to a problem inside my house. A service person came out to fix that. I do wish that I had been able to get a new or freshly digitally wiped replacement router. Unfortunately, the router I got showed a long, long list of previous users' devices. But that is probably a Cox policy vs. something that the people at this store got wrong. Overall, my internet service through Cox has been more reliable and at a better price than anything I've had through Verizon Fios or Comcast. I hope I can keep Cox at my next place! read more

This morning (July 23) I stopped by my Church to do some work. There was a Cox Communication lineman in a cherry picker working on lines in front of the Church along Little River Turnpike. For a year or more we had a wire from a telephone pole next to our Church that was laying on tree and shrub branches next to our driveway. The end of the wire was just cut off and was laying in the lawn by our exit driveway. We had no idea how or why it was just cut and left hanging like that. Having the wire on our lawn created a hazard for the commercial lawn mowing crew that cuts our grass. I spoke to your lineman about the wire. He said his name was Dustin. When Dustin was finished with his work by the road he came into our parking lot and cut down the wire so it was no longer hanging on branches and our lawn. Dustin said the wire was an old fiber optic cable from another company. Why they cut the line and just left it as a hazard for our Church I don't know. I just wanted to let you know that the members of our Church and I are VERY grateful for Dustin going out of his way to solve this problem for us. This was clearly not part of his job but he did not hesitate one bit in coming to our aid. Thank you Dustin! read more

Pasting my google review because I'm not wasting energy for this incompetent company: UPDATE* it has been an ENTIRE WEEK without internet. Cox has done nothing to try and resolve. When you talk to them on the phone it's a different excuse every time. I really do think they aren't working in there and are just chit chatting. I repeat NO INTERNET for an ENTIRE WEEK and counting because we have yet to hear anything about the status of the internet. Our household is now switching to a different internet service now. BEWARE: DO NOT SIGN UP FOR COX INTERNET This was my experience with COX living in Northern Virginia. ----------- FAIRFAX AND NOVA RESIDENTS PLEASE READ! BEWARE! STAY FAR FAR FAR AWAY FROM COX. NIGHTMARE OF AN INTERNET SERVICE. NEVER NEVER NEVER SIGN UP FOR COX. BLATANT LYING AND CONSTANT OUTAGES. IF YOU SIGN UP FOR COX YOUR MONEY WILL BE WASTED. ANY OTHER SERVICE IS MOST DEFINITELY GOING TO BE BETTER. Internet service has not been working for 3 entire days. Not have been able to work and when cox does update you they are lies. They tell you that it will be fixed at a certain time and 2 days later still no internet. It's 2024 and dial up internet would probably be better than the service you would get here. Since using this company it has been nothing but problems and at this point it almost feels like a joke. Just let this company fade away into history because it is 2024 and this is not it. read more

Day three or four of dealing with Cox service. I called because I've been waiting at our house all day for a service person to come back for the fourth time to fix our Internet in days. Each time the service man leaves our Internet dies. We are paying for a service and we are not getting it. They have yet to fix our service Sunday through Wednesday) and when I called the very flippant Woman, and I mean down right rude, on the other end told me that she couldn't even talk to me because my husband's name was on the account. And she was flippant from the time she picked up her phone to the time I hung up with her. I explained that if they wanted to continue to have our service for almost one and a half times the amount that it would cost us to use Verizon that she could change her attitude and be kind, this is absolutely crazy and I can't believe this company is in business with better less expensive competition if they're employees act this way. I'm still waiting for the service person at 2:00 PM. I have a son in college overseas and I can't talk to him because we don't have Wi-Fi. read more

Had trouble connecting a new TV cable box. Called the 1-800 number provided in the instructions, waited about 5 minutes for a live representative, Paul, who patiently guided me through the connections. He was really great! read more

I considered them as an isp then changed my mind 24 hours before their visit. They wouldn't let me reschedule, insisted that I had a PIN with them , (from twenty years ago) and I had to threaten them with calling the police before they would let me cancel the order. read more

This is the worst company ever!! We moved and they got my address wrong. I called in June to fix it, Aug. someone moved into that apartment number and they cut me off. I called for them to rebook it up three times no shows, cant get address correct.... Over a total for 47 minutes to 1.30 hours a phone call!!! What a waste go to Comcast, Verizon or Direct tv save a headache!! Never again! Lost a 20 plus year customer!! Update: funny they showed up with in 24 hours to get their internet box. The man who came said no customer service! Wow that's their own company. RNC showed up on time... Super nice guy... Showed us how everything worked... Looking forward to being a customer with them! Cheaper then Cox. They even called to say the service mans name and he was on his way!! read more

I refused equipment for included services that I didn't want and only got an internet modem. When I moved, I returned the modem. COX demanded that I also return the equipment I didn't have. I spoke TWICE with customer service, but instead of dropping it they referred me to a collection agency. I was forced to pay rather than harm my credit rating. Shameful. read more

This place drives me crazy, no one knows what is going on. I called in to customer service they told me to bring my equipment in to a store, I was moving. Brought the stuff in and they told me that part of it stayed in the apartment. Went back to my apartment complex and they told me that was true, but it was the wrong equipment and to take back to the store. I took it back and they said they were not taking it, but I left it there anyways. As a consumer this is not an easy way for me to work with a company, it is not my responsibility to drive all over town to return your equipment. I have no problem making an effort but only so much! read more

Seevice was speedy- Adan was helpful and knowledgeable. We are having internet issues but it's none of the employees at this location's fault. Very happy with them providing a potential solution. read more

I cannot remember the name of the clerk who assisted me--I really need to be better at remembering--but he was very nice. He assisted me in picking up my internet connection package. It was very quick: no longer than 10 minutes. He even helped me to understand how to set it up. So far, my husband and I have had no issues with our internet service and I got an email saying we qualify for a government subsidy for $30 off our service! So far, so happy! read more

Review # 70 ** Note: "This is a NEGATIVE -1 MILLION STARS!!!" DO NOT GET COX! They rob you! When you call to say you're moving to another state & have to find a place, they NEVER ANSWER the transfer or cancel service phone #. It just rings for hours!! I could not transfer to a place yet as I had no idea what place I was moving into! People have to move into a new place first, find everything to set up, get TV's mounted on the wall, find cable cords, find the printer, etc, & it can possibly take months based on your situation! But they still charge you when nothing is plugged in & you've moved almost 2 years ago? Highway ROBBERY!!! Even when you go into the store to talk to a live person, they say they will turn off the service as you have nothing plugged in & they KNOW you aren't connected at all to any of their services & they still charge you. I was a Cox customer for over 10 years starting in Colorado, then Florida, then Virginia, as I was in the Air Force & moved every few years. They have made over tens of thousands of dollars off me, as a member of the Air Force; then as a civilian. Even while I was deployed while living in Virginia, but in the Middle East, I kept my services & paid when I wasn't even using them; as it was too difficult to get it turned off for 4 months then come back from the deployment & get them reinstalled, as I didn't have time to deal with their red tape and LACK OF SERVICE; as I only had a few weeks to prepare for my deployment & literally got no sleep for 2 weeks before just from what I had to do personally & military wise before I could leave. Cox is lying, stealing, & cheating people all over the US; including this Veteran who served her country! I worked 18-22 hour days in the Air Force, even as a contractor supporting the government, sometimes 7 days a week with no overtime pay & you can't even get Cox to be legal & not charge people, including Veterans who served them & their right to have a business to make money? Then Cox turns around & slaps Veterans in the face by continuing to illegally charge for no services for almost 2 years now? Posted on Fri, 12 July 2019 read more

Very disappointed in service. Made change to TV/internet service only to find out later that this change eliminated my DVR service. So had to go back and add $ to get that back. Totally bait and switch. Internet offers from COX are part of problem, but store totally unhelpful and inaccurate on advice. read more

Bad customer service! The guy ..his name on the receipt QPacev. Returned my cable equipments and he cancelled all my services. I only brought in cable boxes but canceled my other services. he started arguing that I should be specific?...isn't that their job behind the counter? They do this all the time and should know what to ask customers..you dont argue with CLIENTS specially if you are wrong that's why your job is called customer service to provide service. One bad customer service after another with Cox. read more

The only reason they get a star is so I can type the truth!! AVOID COX with every effort!! It took them "weeks" to get my order read and completed in which it was completed incorrectly, costing me an extra $10/month, but that I can live with and change in the future, but they literally hide from you their email address to address problems they don't address on their "idiot pages" and they hide their phone number to actually call someone for such a problem, hence, you are screwed!! I qualify for a $30 reduction of my bill each month and for the past 4-6 weeks I have been applying but Cox says I have not verified my identity!?!?!?!?! Yes, and I have been a loyal customer for over four years and they have loved getting my money every month, but, they don't know who I am!??!? Unfortunately my building is not wired for FIOS and they don't allow a dish, but if you have an option steer clear of COX!!!!!!! read more

Cox has repeatedly lie to me over charging me and has website prices listed that are bate and switch. I recommend never using Cox as your internet and cable company. If you do you will regret it. read more

Typical take a number cable store. Staff has technical brochures and sales scripts memorized. Little practical support experience. Tech had me take products back for refund because they for not readily designed for my need and would improve signals. Cheerful and friendly staff with some know it all college students who need to be more grounded with field experience of cox products vs tech spec or what works in the dorm room. Still they are friendly while selling over rated speakers or other wifi products. If not paying a bill, look at Best Buy or Micro Center for any optional accessories first so you can make an informed purchase decision. Coxs cable service deserves a separate rating than this store. Store is more than adequate- cable service and internet- not so much. read more

No wait today at all in exchanging a cable box right before closing at 5. I was admittedly shocked. Great customer service and fast. Note: I'm giving Cox yet one more chance before changing services due to their insane pricing. read more

Cox Store - Television Service Providers Near Me - Fairfax, Virginia

I'd been a Cox customer for 37 years. I recently cancelled my account and went to Verizon. So far so good with Verizon. I got tired of all the price increases and service issues with Cox. I called them so much with problems that I knew the phone number by heart. When I quit Cox three months ago, they didn't seem to care about my loyalty. I'm giving four stars to the Cox store, but not for the company. The company gets no stars! read more

This is about Cox Cable. Cox Cable has to be the worst cable company in this quadrant of the Galaxy. And that's a pretty big area. Picture drop out, soundrop out. Channels disappear and come back. And when you call them up they say oh I'm so sorry. Pay 90 bucks a month 4 crappy cable is a crime. Well sorry doesn't cut it. Cox Cable sucks that's all there is to it. read more

We canceled the service with Cox because they could not provide what they wanted. They said our account was canceled and that we had no payments due since we had canceled. Two months later we get a call from a debt collector saying that we have not payed Cox for their service. They lied about deactivating their service so they could come after us for money. Consider any other option besides this money-hungry 'service'. read more

Cox has not supported the gateway and wifi extender they gave me. I am a 20+ year customer. Spend hundreds per month. Still poor results. Multiple tech visits. Over 4 hours on tech support. All I get is poor advice, often conflicting recommendations, lame excuses, missed appointments, and poor choices. Verizon please call me!! read more

Pros: Internet speeds are fast and reliable Cons: Their rates are all over the place, very confusing. It's often cheaper to have more services than less due to packages, but only for a while; after x months they go up again without notice. Their web interface is very strange. It's as if each section was designed by different people. And their channel lineup is awful. Since the page loads by section, if you are, for instance, trying to quickly find what channel MASN is, you can't just hit ctrl-f and search for MASN. Instead, you have to keep scrolling down the page so that everything loads first. Which is slooow. And if you want to search via Contour, the online viewing portal, guess again: The channel listings are graphics, not text. So you can't search them. Also, it's very frustrating that you can add new services on the support portal, but not remove them. To do that, you have to call, and wait... and wait... and wait... the whole time being peppered with ads. That said, the few times I've had to call support, their techs have been very good. They have the elements of a great service, but need to do some serious business process improvement. read more

They may seem like a good option but they charge 3 1/2 times more for less than 1/3 of the speed for internet than Verizon. When I contacted them and told them this, they only offered a $10 discount. Just check out your options before you decide to pay more for less. read more

Very expensive, spoke to a customer service gentleman and he was only able to give me $5 off what I currently pay - over $200 - switched and that's when I received a few offers to lower my bill. read more

I literally got into a screaming match with a customer service rep this morning. I have been trying to cancel a protection plan for several months. Every time I call they tell me it's being cancelled. This morning I called and the young lady tells me that even though I don't have cox anymore, they are unable to cancel the plan because my Apt. complex provides cox service so I have to keep the repair service. Wait what...your forcing me to pay for a service I don't need and never asked you for?? I hang up on her because she was rude and refused to transfer me to a supervisor/manager that could explain why I'm being forced to pay for this unwanted service. After I hang up on her, she calls me back to tell me how inappropriate I was!! Cox...help me make sense of this horrible customer service!!! If I could give you a 0 I would!!! I've never experienced anything like this in my life!! read more

Went in on 9/3/16, and turned in my equipment because I went with Verizon Fios instead because they offered more for less money! Anyway, I turned in my equipment, and the first guy is having trouble with his computer for some reason. He kept calling over to the other guy that is there to help him, but told him what to do, and still nothing happened. Finally, he has me go over to the other guy, and he was able to take everything back with no problem. I then asked how long would I have with my cox emails. He tells me in a pissed off voice about 60 days. He then asked why I was dropping Cox since I was a customer for 23 years. I told him that I found another provider at a cheaper price. He then gives a look like 'How Dare You Leave Us Now'! I thanked him anyway after he had given me my receipt of the equipment I turned in. Now I see why so many people are leaving Cox. read more

I had a complicated situation with a roommate not canceling a plan to our address. I was afraid it would be a complicated issue however Kevin O. helped us out and got everything handled. I was in and out in just 15 minutes with a new router. Thank you Kevin O. your are a godsend. read more

Government regulation is the only reason Cocks is still in business. After 40 years of doing business, they cut off my internet with $82.00 dollars past due less than 45 days. All this during a pandemic when most are working from home. Also during unprecedented mail disruption. In addition, cocks changed my account to paperless bill, which is why they were not paid. Disgusting business practice. Hello Fios! read more

Not a review of the Cox service, just this store. I came in 2 years ago to setup internet and cable, and I came in today to stop service before I moved. Both times I was impressed by service, and was in and out in less than 10m with no hassle. read more

My senior apt bldg had a catastrophic, all-consuming blaze on 2 May 2018. Nearly everything I owned was destroyed because of some idiot who smoked on his balcony well after the entire complex had gone smoke-free. The doofus put his cigs out by grinding them into the balcony's WOODEN floor. Anywho... I cancelled my account 4 May 2018 and explained how we old birds and handicapped folks list out things and were homeless. But every time I talked with a CSR subsequent to 4 May, I was told I owed these schemers $455 for their equipment Long story short, I had to ask for help from DC's Channel 7 On Your Side, had my 5 mins of fame on boob tube and yadda yadda. Heather Graf interviewed me and smack dab in the middle of it, some Cox muckety muck called to say my new balance was zero. Got vociferous apology (the woman sounded sincere but it's Cox ya kniw?) and assurance I had nothing further to worry about. 29 September 2018 received NEW Cox BILL dated June 6, 2018 for $475.93 that was, they asserted, due by June 27, 2018. LISTEN. DO. NOT. USE. COX. IF. YOU. WANT. TO. KEEP. YOUR. SANITY. AND. YOUR. BUCKS. Me? I cut the cable altogether via an indoor antenna (the Leaf) and use DSL for the internet. It's better than getting monthly bills that are all over the place and criminally craven threats from a company that only cares about $$$. If you're stuck in an apartment complex where ONLY Cox is available, I suggest you call Verizon to see if you can do some sort of deal. ANYTHING'S better than Cox. read more

We were returning equipment to the Fairfax store. We called for directions and location which we were given. We even inquired if it was open as we could not reach the store by phone. We were assured that it was open and did not have a phone since it was a walk in store. We drove the 40 minutes to the location only to find that it was not only closed but there was no longer a store at the location. It is still on the website and customers are still being sent there when you call. This is is terrible, arrogant service which they can only get away with because they are a monopoly. read more

Thomas at the Fairfax store is the greatest employee Cox has! I came in with an order to exchange for a router upgrade, for whatever reason it was not in the system. Thomas very patiently went through my account took care of everything for me. Very calm, cool, and collected individual. Thank you Thomas and thank you Cox read more

Explain to me why there is a line of 14 people waiting to be serviced, there are 2 people actually doing work, while the other 4 people are just standing around playing on their computers. Yes, I counted and checked to see what they're doing. Btw, it was originally just 1 person working until I asked, so one of the guys decided to jump in and help out. This is inane. read more

Simply awful. I'm simply trying to drop off a cable box after canceling their service. Nothing more. But they won't just take it. They make you sign into their system and wait in a long automated queue after a bunch of people who are trying to set up new cable subscriptions etc. Completely wasted my afternoon. read more

Moved to VA two years ago. Since I can only have Cox as a cable provider in my building, I signed up. Little did I know that the billing is like a roller coaster ride. Up and down. I have to check each month to make sure I am being billed the correct amount. Every other month I have to call to get the bill reduced to the rate promised and wind up spending at least 40 minutes on the phone. Just got off the phone again!!!! Now I am being told that a "ticket" had to be opened and it would take up to 5 business days to see why the rate keeps fluctuating. REALLY?????? Looking into Amazon prime TV/firestick and Verizon for internet now.....I can't be spending these exorbitant rates. Sad! read more

I came to the store on Tuesday morning at 10:30 when there were 5-6 people ahead of me. After signing in using the tablet, I waited over 30 minutes. I went there to return the Contour TV box because I am moving to CT and transferring service from NoVA to CT. The process was straight forward. The CSR was courteous and double checked to see if my new service was already scheduled. 5 minutes later I was out of the store. Tip: If you are here to pay the bill, you don't need to check in. Just use the kiosk at the back of the store on your right hand side. read more