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    T-Mobile Experience Store

    2.8 (28 reviews)
    ModerateMobile Phones
    Closed 10:00 am - 9:00 pm

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    T-maybe!!
    Deb W.

    Drove 25 minutes out of my way requesting help with application for a screen protector on a T-Mobile phone and was turned away! At least their customer service is consistent with their service!!

    Inside of the store

    Great friendly staff. Service was fast and everyone was extremely helpful and knowledgeable.

    T-Mobile in Fairfax Va

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    4 months ago

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    6 months ago

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    9 months ago

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    9 years ago

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    5 years ago

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    7 years ago

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    T-Mobile

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    9 years ago

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    8 years ago

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    13 years ago

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    6 years ago

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    5 years ago

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    9 years ago

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    11 years ago

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    11 years ago

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    10 years ago

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    9 years ago

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    9 years ago

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    7 years ago

    bunch of inexperienced kids ... worst customer service ..half of the team was busy watching TV ...

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    T-Mobile

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    Super Smart Phones - Phone Cases

    Super Smart Phones

    (68 reviews)

    $$

    If I could give them 10 stars on a five-star rating, I would. I've been there about 10 times over…read morethe years, and EVERY SINGLE TIME they've managed to completely resolve my issue. In fact, after going to the nearby Verizon store first today, I was told to either buy a wireless charger (which wouldn't work as I have something glued to the back of my phone case) or just buy a new phone (a prong from my charger broke off inside the charging port, leaving me unable to listen to music [I hate AirPods, plus I connect my phone to my car's sound system]). I drove across the street, and they were able to fix it within 10 minutes. Along with the cleaning and getting a new protective glass installed, it set me back a whole $35. Also, the service has been friendly - dare I say outstanding - on each of my visits. TLDR: the employees at Verizon and other such stores are primarily salesmen. They want you to buy something, and they aren't super well versed in how their products actually work. The guys at Super Smart phones have YEARS of expertise, can fix nearly everything, are great with customers, and have extremely reasonable prices. The only drawback is it's a little hard to find. It's in a standalone building right next to the Sunoco gas station, directly across the street from Springfield Plaza

    SPRINGGIELD, Va. - Running Friday morning, tripped, fell, my Otterbox was a wreck and screen a…read moremess. So went here (in back of a commercial building across from Springfield Plaza, next to that pedestrian overpass under construction). VERY satisfied. Got told 'you're screen's not broken, just the glass screen protector cover.' No upsell or attempt to 'replace my screen.' New glass protector and new protective case - $30 total. Super quick, personable - five-star experience all around.

    T-Mobile Experience Store - mobilephones - Updated May 2026

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