Gigstreem is so terrible that my entire apartment complex of hundreds of tenants have switched to a different provider. Here's what to expect if you go with Gigstreem: - You'll pay for a certain amount of speed, but only ever have about 10% of that. - You'll experience random outages every few days, especially if there is so much as a small drizzle of rain. - When you have these outages, they'll send a generic email that says, word-for-word: "We want to provide you an update on the current outage... We don't have an exact time for resolution." Many times, they don't bother with the pointless email, and they never will send an email when it's back up. You'll just have to try it once in a while to see if it came back on. - Even dealing with their customer service is horrible and unreliable. I had to deal with multiple call drops, often resulting in needing to call back and wait again for another representative. When you finally are able to talk to them, they're nice but extremely unknowledgeable. If you're moving into a place that exclusively uses Gigstreem, I would strongly reconsider moving there unless you don't really use internet. It's that bad. read more

I don't know if I've ever had a worse experience with wifi in my life. - It's hard to believe your paying for a service that provides maybe 30 minutes of good connection per day - The smallest amount of rain can drastically destroy your service to the point where it's unusable - Customer service is virtually nonexistent - I strongly recommend if your moving somewhere that uses this service to either reconsider or see if you can switch services - Putting up with the service is an absolute headache on all ends from top to bottom - Again I can't stress enough how horrible the service is and I would do anything in your power to avoid an apartment that uses it - Random outages for days, inconsistencies daily, no updates on when the service will be back, makes my life difficult when it comes to trying to load assignments or submit them, much less even watch tv Spare yourself. read more

For the last couple of months there have been maybe three outages with gigstreem service. some taking 5 days -7 days to correct. Currently at my complex we are pigeon held to gigstreem as a provider, and as expected service is out again. Some ppl like myself depend on internet for work and school, in my instance I need to plugged in the wall for work I can not use WiFi. Instead of fixing the problem it seems almost secondary, they have put off the problem. I contacted the company when the outage started initially 3 days ago 7/8/25, they said the outage was due to storm, and GA power. Turns out that was bogus because Ga power was back on around 1-130 pm that day. so when asked the rep told me that yea we are sending someone there after telling me there are ppl here to fix the outage.... no body came or was here.... When I called around 5:40pm The tech tried to say the same thing, until I made clear they were reading from a script. I asked the tech in terms of their policy they only send reps out between 9-5 and at the time it was 540pm the likely hood of internet restoration wasn't great at all. The rep actually agreed ... this has been a reoccurring thing with gigstreem. I once was due for service from an outage. My internet was down from Thursday night til Tuesday early morning. They scheduled me a engineer to come to my house that Monday. he never showed up or called. i missed days at work waiting for the appointment they schedule and didn't bother to call or send a correspondence. Then the engineer call the next day after no call n show. I ignored it the engineer they sent then begans banging on my door... literally banging on my door. I opened the door to a guy asking did have troubles with my internet, to my response " I'm Good" and closed my door with him standing there. Our power still out and now it's 7/10 so three days no work and they are offering gift cards 25 dollars lol.... oh a months free service maybe.... Lmao I have lost more money dealing this horrible service then ive done in Vega..... loss wages alone. stay away from gigstreem... go with Verizon or AT&T.... I'd say use the Walmart internet before picking gigstreem... if you moving and your complex only offers gigstreem don't move there!!! Like they are trash !!!! read more

Constant outages, outsourced customer service, horrible response times and on top of all of that you will never receive anything close to the speed you pay for. If you can avoid it, never get this service. read more

This is the absolute worst Internet service I have ever had. I have my Xbox wired directly via Ethernet cable, and I still get terrible results. DO NOT live in an apartment complex that forces you to buy this absolute dumpster fire of a service. read more

DO NOT BOTHER. horrible quality. lost work time because of this wifi. Would not recommend. There is a reason they promote Cheap prices. You get what you pay for. Its better to go expensive when the wifi will actually work. read more

I would give -10 stars if I could. This internet provider is being forced on me through my apartment complex. I cant even watch tv with this internet because they have my IP address configured to another country so I am blocked from many websites and apps. I have called multiple times only to be met by a customer service rep in another country who can only read a script and escalate my issue to a tech team that I am almost certain is fictional. They escalate and then close my ticket. I have had this issue for 4 months now and no resolution. I also found out they have no technichicans onshore so they contract techs through a third party so even if I could get an actual person to come to my apartment to take a look at the router they would still have to contact the crappy customer service for any help. My next step is to ask my apartment complex to reduce my $75 a month obligation so that I can get a separate service. If they refuse I will write them a bad review also. Steer clear of Gigstreem. read more

Gigstreem - Internet Service Providers Near Me - McLean, Virginia

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Gigstreem is a JOKE. They are the only internet provider my apartment complex uses, and its constantly not working. Just went thru a 4 day period of lost internet connection (because of a switch from what i was told from one of their workers), and their compensation for my 4 days of lost wages since i work from home was TEN DOLLARS. What an absolute slap in the face, so disrespectful. 10/10 DONT RECCOMMEND read more

I've only had this provider since the beginning of this month and every other week the Internet is out. Each time we have an outage, rather than them notifying customers and giving an ETA on when the issue will be fixed you have to keep calling them and go without internet majority if not all of your day. Extremely disappointing for a provider that claims to be so reliable and is actually recommended by properties. There are also limitations I have noticed when it comes to accessing certain apps (like certain banking apps, entertainment apps, etc). At this point I am ready to switch to spectrum if need be which should speak volumes about the lack of quality of this provider (if anyone knows how Spectrum operates). Not worth the money and definitely not one of the most reliable providers as advertised. read more

The worst internet reseller I've encountered. Avoid this service at all costs. There's no oversight regarding the history of prior calls; the people answering the phone barely understand English. The service is terrible, and the technicians often seem under the influence, emitting a strong odor of weed. Tasks that should take 30 minutes stretch to 3 hours. The equipment is inferior, and it's all a money grab. The good news is they have broken all failure records they have been at my apartment 14 times and counting! THEY SUCK STAY AWAY! read more

I spoke to a very nice and helpful customer support representative tonight. He was very professional and did his best to help me with my concerns. Unfortunately, the multiple outages I've experienced with this company in the last few months are very disruptive and less than helpful. Per the nice customer service representative: the engineers informed him that the reason for the outage is an electrical power outage and that once the power is restored, the wifi should resolve. However, the power was restored over 4 hours ago. This did not instill faith in me that the company is actively monitoring the problem and attempting to resolve the issue. read more

I would rather eat glass than deal with this garbage internet service provider. Slow connection speeds, frequent outages, and to top it off somehow they convinced the building I live in to force everyone to use their services. Please everyone at gigstreem just quit so they can go bankrupt and the world can begin to heal. read more

I am stuck paying for horrible internet through my apartment complex. I'm sitting here now unable to work or even watch TV. GiGstreem is the worst! They have made me miss AT&T and I thought they were the worst. New low GIGstreem.​ read more

Gigstreem - This is what I've been looking at for two days!!! - Internet Service Providers Near Me - McLean, Virginia

Slow internet, bad pricing, not professional Basically everything they say to you is granted a lie. Their service sucks too. read more

Slow internet, completely unreliable internet. Forced to pay for it as my complex automatically charges for it each month. Had to get outside additional internet service to compensate for this scam. read more

stop lying to your clients that you're going to return phone calls and emails. Get an infrastructure that is useable. You're obviously understaffed, hire more people. Stop creating and canceling tech visits without notifying the client. Basically, do better. read more

When renewing my lease the leasing office staff informed me that we would now be paying something called "technology rent" which encompasses a forced account with gigstreem, a company I have never even heard of in my life. This was a crushing blow for me as I now had to give up my AT&T plan I had been grandfathered into for years and would now be paying almost double for internet. I pay $70 a month for gigstreem compared to the $40 for high speed I used to get from AT&T read more

This is a company that should be investigated, federally, for a number of mistruths dumped o on unsuspecting customers. From poor performance, failure to repair service issues to half hr calls necessary just to remind them that their tech never showed up, on multiple occasions, to repair a PRIVATE HOME with Gig Stream service. I just canceled our account and it took 20+ minutes to do that... WHY!!!!!! read more

terrible service. Constantly losing internet and help desk is often only able to help in 24-48 hours.

Quality is absolutely horrible. Constantly disconnecting. Everything lags I have to go to a Starbucks to do important work. Paying for 200 download/ upload. After completing a wifi test it is only functioning at 168 download and 52 upload. And the best part is Cora Residence and other apartments force residents to pay for this terrible wifi!! read more

HORRIBLE! If I could give negative stars I would!!!!!Have had this so called service for nearly 2 months and it's the WORST internet I have ever had!!! Constantly drops, buffers and logout. Dropped me while I was presenting to the VP of my company! I have made several complaints and we just keep going in circles. I bought the most expensive plan and aside from my router dying, this is by far the WORST internet service ever and I have had Verizon and Spectrum in the past! Oh yeah, it's Thanksgiving Day and the internet has been out all day!!!! Screw you #gigstreem #gigstreemdoesnt #dontusegigstreem. My current subscription is up 12/6 and Frontier is coming out 12/3. read more

Gigstreem - Cannot login No internet! - Internet Service Providers Near Me - McLean, Virginia

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Terrible company, service problems, refusal to refund when services not received, left account open post move out of a community where gigstreem is building wide service and continued to bill me for two months and refused to refund. Stay away from this company. read more

If I could give negative review, I would. Worst service I have ever experienced. My apt complex signed up for this service and I work remotely from home. I have lost MANY hours of work because of connectively issues. Each time I call they say it my computer (it's not bc I can connect to hotspot) and they have told me several times they will send a tech. So far none has arrived. The tech that called to schedule my service call today, hung up on me. If I had a choice to change providers, I would. But I will not pay for two internet providers. WORST INTERNET EVER - DO NOT USE!!!!! read more

I made the switch from Comcast. The whole process was easy and installation was professionally done. So far I'm very happy with my decision to switch to Gig Streem. The free Amazon fire stick was a great perk. I strongly recommend. read more

Unable to connect to Wi-Fi on multiple devices. First contacted on 08/09/22 and told issue specifically related to my network. Called back each day and told issue is being worked. It is now Sunday and issue has not been resolved and no estimated timeframe as to when I can expect a resolution. Ultimately would never plan to recommend this service to any neighbors. The lack of urgency or ability to provide any sort of alternative shows how undependable this service is. Each time a representative states if they are unable to resolve remotely they will need to send a technician out and that still has not been done. I am never one to write a review but if you work from home or rely solely on Wi-Fi for television etc. I wouldn't recommend this service. read more

The technicians that came to install the receiver and set up internet access were professional and knowledgeable and did an excellent job. I am currently getting 90 Mbps (which is excellent as my plan is only for 60 Mbps) when wired to the router and 20 Mbps wirelessly which can be improved with a better wireless router read more

These guys were awesome! Professional, nice and eager to explain everything about the technology. They even gave me a short ethernet cable to connect my Xbox to the network box! Highly recommend. read more