Had a broken camera protector on my phone in which I initially thought was my actually camera…read morescreen was cracked. Friendly gentleman at the desk accommodated my request and he looked at it and assured me that it was just a protector that's broken. $15 for a 2 minute fix. That was great! He even threw in a free flexible screen protector since my old one is old and has some "leak" spots already. Assessed and installed in less than 5 minutes. Highly recommended.

I went in for simple repairs, front screen and back glass. They managed to mess up my phone and…read morewasn't able to make phone calls afterwards. Apple told me they forcefully messed up the pins for the antenna, and the only option was to swap the entire phone as it was done for. They confirmed it was the third party screen from this shop. I tried contacting a manager or someone higher management and could not contact anyone. Don't come to these places, get your phones fixed by professionals. In the off chance they mess up your phone, they won't take any liability. Garbage.

Very brief visit to pick up my new phone. Only 3 employees working. Happily, one was doing intake &…read moreimmediately pointed me to the "express pickup" lockers. I didn't ask for that when I ordered, but was very glad my phone was there! I might return here during a less busy time, if I need help in a store.

Came to store to return my phone as part of the upgrade. While the pickup of the new phone was…read moregood, the return experience was not good at all. Multiple employees having person conversations while people wait a long time. No place to check in so a free for all when someone is eventually available. The fact that an employee has spent 25 minutes talking with a friend in the store verses working is unacceptable.

Wanted to upgrade my phone and get wireless internet in my apartment. The phone upgrade went…read moreseamless, however I will never purchase wireless internet again, or at least from Verizon if I can helpfor these reasons: 1) Got the wireless router: Verizon internet gateway 2) After trying to set it up, it malfunctioned. There was a blinking red Wi-Fi symbol. (Chalked up to be a hardware issue by technical support). 3) I was on the phone with technical support for about 2 and a half hours doing everything from having the support representative remote access my phone's camera to talk me through various steps to troubleshoot the issue. After 2 1/2 hours I was just told to return it to the store. 4) When I get to the store the next day I am told that I am not supposed to return it there but I am then told to return it to a UPS store after getting a shipping label online/Verizon App when I cancel. Phone wait times and my patience were drying up -- so I went into the store to ask for help to which I was told that UPS will know what to do with it: no label needed, just that I would need to make sure to disconnect the line. !!) It was omitted from technical support to return it to UPS !!) Associates in store are unclear of current specific return/exchange procedures. !!) Associates were more focused on returning hardware than the main issue: the customer needs WiFi! Nothing was said about setting up a new router/line i.e getting the product/service I am trying to spend money on. Solution: Same but new hardware/different line, different store. Thank you Chris from Gambrills, understood the situation and presented a clear solution. If you think this review is too long: I wrote for as long as I spoke with various associates on the phone to resolve the issue.

The slowest customer service ever. Either they're under staffed or the employees are just slow, I…read moredon't know. But this is ridiculous. Don't come here unless you like waiting at LEAST an hour if not more. Just for a simple thing.

Son had a cracked phone screen. Came to get it fixed. Was told it would take 30 minutes and it was…read moredone in the time that was mentioned. Unlike apple they do use an after market screen. And you get 90 day warranty. The price is the 110$ less than the cost is would be at apple. So 89$ was the cost which I wasn't exactly happy about but the job was done well and without a long appointment or super long wait. For 10$ more I purchased a screen protector. In short get a screen protector folks. I would recommend the spot if you are in the area. Great attitude, quick work.

Nice owner. Interesting store. I enjoyed seeing old electronics and games stuff…read more I needed a new screen protector. It didn't look like they had a large supply of the different screen sizes but the owner found exactly the correct size and put it on for me in a matter of minutes. Very friendly and inexpensive. Good place for phone accessories and service.

Staff were happy to help and knowledgeable on different phone models to choose from…read more My dad got his phone stolen, so they were able to get him set up with a new phone and SIM card. They were patient as I had to get myself listed as an authorized user on the account, but once that went through it was quick to get everything done.

I upgraded from the iPhone 11 (I know...ancient) to the iPhone 15 Pro Max. I walked in around 5:15…read morepm and it was empty...a miracle. I was hopeful I'd be in and out. They gauged it would take about 30-40 mins. I only had 64GB, and it took 2 hours. I noticed that the staff was mostly young. Unfortunately, they don't communicate with customers clearly and tend to mumble a lot so don't expect them to explain the steps they are taking. While they all seem nice and willing to help each other, they seem to get easily distracted and kept interrupting each other when they didn't know how to resolve something or bypass it, which didn't seem to be an efficient way to provide good customer service to the patrons at the desk. The iPads seemed to also give them issues so maybe technology plays a role. They did a poor job of checking in with the new patrons who were still waiting to be serviced. One lady was even complaining about how a staff member previously gave her misinformation about her bill. It took awhile to resolve that. I'm glad I finally got a new iPhone but I think they need more customer service training and I wouldn't go back.

I drove to this store from Baltimore and at 10:55 am and the door is locked and there is no sign of…read morethem opening anytime soon! The store hours are clearly posted as 10am-8:00pm, so what is going on?!

One of the best AT&T locations. Every time I come here. I'm always helped almost immediately upon…read moreentering. The employees are very friendly and always helpful. The store is always stocked with accessories and they don't pressure you to sign up for new lines at this location when your just shopping for accessories. Lastly. The store is usually spotlessly clean and they have good AC.

I recently placed an order for a IPHONE 14 on the online site. The site stated that I needed to…read moreupload my ID and they would send me a link. The link would not work. Because of this, I called the store to ask could I bring my ID up there or tried to. The man, who answered the phone, was beyond rude. It took most of the call to even ask my question, because he was rude, abrupt and argumentative, he cut me off every single time I tried to ask my question, telling me something I wasn't asking. When I asked him for his name, he refused to give it to me. As a customer who needs customer service support, for something I pay 500 per month for, being rude is out of the question. I am currently on hold with ATT to cancel my order. I wouldn't want to purchase a doggie bag outta that store.

We came to this small AT&T store a few months ago when we needed to upgrade our phones. (Our…read moreprevious phone company had no deals for current customers, but AT&T had amazing deals for new customers.) They have recently redesigned their layout by removing the sales counter and just setting a few tables around. It is very modern and makes sense given that all transactions are done on tablets. There is a lot about phones and contracts and plans that thinking about just makes me break into a cold sweat, but the salespeople made us feel comfortable and explained everything simply and easily. We had come in to get a tablet as a gift for an elderly parent, and he instantly guided us to a good one with good features that was a good deal with a good plan. It's sappy, but this is the kind of experience that makes me glad to do business with AT&T.