Had a broken camera protector on my phone in which I initially thought was my actually camera…read morescreen was cracked. Friendly gentleman at the desk accommodated my request and he looked at it and assured me that it was just a protector that's broken. $15 for a 2 minute fix. That was great! He even threw in a free flexible screen protector since my old one is old and has some "leak" spots already. Assessed and installed in less than 5 minutes. Highly recommended.

I went in for simple repairs, front screen and back glass. They managed to mess up my phone and…read morewasn't able to make phone calls afterwards. Apple told me they forcefully messed up the pins for the antenna, and the only option was to swap the entire phone as it was done for. They confirmed it was the third party screen from this shop. I tried contacting a manager or someone higher management and could not contact anyone. Don't come to these places, get your phones fixed by professionals. In the off chance they mess up your phone, they won't take any liability. Garbage.

I went to the store because I was having a problem with my cell phone. The gentleman took a look at…read morethe phone and within a minute the phone was working again. It turned out it wasn't a big issue going on. He fixed the problem free of charge. He could have taken advantage and made up something so he could charge me a fee, but he didn't. I appreciate the honesty and competence. You don't find much of that these days.

Chris was great! Knowledgeable and efficient. Super helpful! Offered multiple option to fix…read moresolution.

Don't even try it. First when you make an appointment online they don't give you a choice on…read morelocation. I thought I was choosing the Columbia mall. They say online that the parts are in stock and they are not. We waited more than a month for a part and then they lost our phone when we went back to pick it up. Finally found it a week later. No discount offered. Incompetent.

#WorstTechnician #cantFixiPhoneScreen Went in to fix the…read morescreen on my iPhone X. The screen became blue-ish but I was fine with it as long as the screen worked. In the evening though it started going a little weird (i.e. jumping and freezing) . The next day the screen went even worse and I noticed that my eyes started hurting; therefore, I started avoiding looking at the screen. The next day things went even worse and lots of vertical lines started appearing and apps that I did not press would start randomly opening. I asked for refund of the $220 fee to replace the screen but the technician did not want to do so. For this reason I recommend all avoid this place!

Exactly what you need as a small business owner…read more I own and operate my company (which means being my own IT department). We recently expanded and I needed to upgrade some equipment. They helped me sort out the situation and gave me their full attention the entire time. So if you don't want to wait around and want to be able to get answers when you call somebody, this is the place to turn to.

They ripped me off. They charged me $90 for a new charger, claiming that Apple Care would not cover…read moreit. Turns out, Apple Care would have covered it. They also kept my old charger, essentially stealing my property. Avoid them at all costs, take your Apple products to a nearby Apple retail store.

I was just looking for a recharger for my Samsung cell. The first one that I bought was for a…read moreMotorola (unbeknowst to me). Took it back - no refunds. Exchanged it for another that didn't work. The clerk assumed that all micro-USB are all the same. Bad assumption. If you just need a skin for your phone, then this place is OK.

From the owner: One stop shop for all your accessories at right price at the right place!! MetroPCS Authorized…read moreDealer

My repeated experiences at this location deserve attention…read more I dropped off my MacBook on September 13, 2025, for repair. Two weeks later, the store told me it "wouldn't turn on." I had made it clear that I needed to delete my data before any work began, but they dismissed my concern entirely. When I visited the store, Jarrett refused to let me see my own computer. After nearly 20 minutes of unnecessary back-and-forth, a supervisor finally allowed me to check it--and to everyone's surprise, I powered it on instantly. That proved no one had even attempted a real diagnosis or repair. The "won't turn on" label was simply a way to close the ticket without doing the work. When I returned on November 6, 2025, after receiving a replacement device, Jarrett's behavior was even worse. He was rude, dismissive, and disrespectful, even after I called Asurion right there in the store and confirmed my active coverage. He refused to perform basic check-in steps, accused me of trying to get free service, and then walked away mid-conversation to help another customer. It was blatant disregard and poor customer treatment. The only reason my visit didn't end in complete frustration was because Jake--who witnessed the interaction--stepped in, answered my questions in a few minutes, and allowed me to leave with clarity. Jarrett's attitude and lack of professionalism have no place in customer service. This isn't an isolated issue; it reflects a pattern of poor management, inadequate training, and failure to uphold even basic service standards. I would never recommend anyone visit this location. If management doubts this account, the store cameras will clearly show how Jarrett treated me as a paying customer. He should be removed from customer-facing duties immediately, as his actions damage both the uBreakiFix and Asurion brands.

Vershaun was excellent! I had malware on my mobile phone and he took the time to go through all my…read moreapps to find the problem. He was very patient and kind. He found the problem and was able to resolve in a timely manner. Five stars all around!!

fixed my phone on my lunch break. Great service and great price. Definitely recommend.read more

This is a kiosk in the Arundel Mills Mall, near the food court (neighborhood 2). This is my first…read moreexperience getting a phone screen repair so I have nothing to compare to. Normally I am not rash, and churlish enough to toss my phone on a carpeted floor expecting it to land safely. No it bounced and hit the frame of a antique sewing machine, so perfectly that it cracked the screen...okay confession over. So this process took a week and 3 trips. I am willing to accept that some of the overall length of time is "supply chain" [they didn't have my screen model in stock]. However my only knock is the said they would call and never did. I called a few days into the wait. Young man said it was there, so I made the trip (not that far, but still not without hassle). When I arrived he looked around (I would argue that should have been done when I called) and was told to come over. All good we all make lazy mistakes sometimes. Young man was otherwise professional and polite. Anyway the work was done correctly, phone looks like new and $100 lesson in being an impulsive dolt was worth it. Lesson learned, get more sleep during the week, get some exercise, manage stress better so you don't have to go through this first world problem, a dumb problem to create for yourself.

After having a terrible experience with AT&T, we visited Verizon to transfer our lines and phone…read moreservice. We were met with EXCELLENT customer service! The entire process was so easy and smooth, and the staff was incredibly friendly! We were even offered multiple discounts/offers, and my husband was able to upgrade to a brand-new phone! Definitely recommend this store!

My husband and I recently purchased the iPhone 12 pro max. We stopped by this location this morning…read moreto look at accessories. When we got there, there was only one sales associate working. She was assisting a family of three at the counter, but took the time to acknowledge us. There was also one patron ahead of us in line that she needed to assist. Based on what we overheard, everyone was looking for a new phone which would probably take awhile before we got assisted. Knowing this, we left and decided to order our accessories online. Though no fault of the sales associate, the retailer lost our business which they would have had if they were fully staffed.

Do not go here, do not think of switching to T-Mobile. Jamika will be rude and nonchalant about you…read moreas customer and Kevin will refuse to help you, for absolutely no reason other than the fact he thinks he's entitled to feel some type of way about how you talk to him.

The T-Mobile associate Takira gets 5 plus STARS!!! She was awesome!!…read more The phone tech that was supposed to help her needs to be retrained.. she and another in store rep figured out the issue and I was well on my way. Devices ordered and arrived Netflix - I tried accessing Netflix at home and it asked to update payment info. I called 611 and spent nearly 2hrs with Netflix team and a T-Mobile tech person to make me primary acct holder and reactivate Netflix on my profile. This should not be an issue a customer experience. Somewhere in the programming of acct changes and selections an alert should flag the acct to reestablish primary acct holder status and reinstate Netflix permissions etc.