Ruben helped me with a new phone and switching my old phone to my husband's number. Very helpful…read moreand informative and showed me how to save money by combining services and paying on line. This was during COVID and all precautions were taken. Just went back to get a new line and phone and was helped by another helpful gentleman - so sorry, i forgot you name....

Their Wi-Fi is so horrible it makes me want to cry. I've been using Verizon for years now and…read morealmost every day the Wi-Fi went out or it was really bad.

I'm Incompetent customer service. They hang on you if…read more asking to speak to a manager. Information provided differs from one person to the next you are talking. It is very frustrating!

Phone number associated with this business is no longer working. I tried 4 times and the first 3…read moretimes it asked if I wanted english speaking. Then sent me to some scam about a discount on something. The fourth time it said may no longer be a working number. Really! A phone store!?

I've been a T Mobile customer for 5 years, as I truly enjoy their "no nonsense" plans (I have…read moreMilitary Magenta) with no hidden fees, and my plan has only gone up once in over 5 years. Being a senior and disabled Veteran, I enjoy that great pricing, and great service coverage in this area. After dropping my phone too many times...the glass screen had cracked too many times, so I finally decided to get a new phone. Emily was assigned to help me...and boy oh boy did she do a great job! I explained what I needed phonewise, we went our choices, then she helped me choose the right phone for me. She successfully transferred all my data, and I was in and out of the store in a reasonable time! When my wife and daugther are ready to change their phones..we will definitely be back to this T Mobile store and look for Emily!

Soo my phone was giving me issues and I kinda reached my breaking point with Verizon cuz they are…read morenot the most reliable network etc.... I walk in and I'm immediately greeted by a very nice gentleman.. I didn't get his name.. ( he didn't have a name tag) Tall guy with brown hair and is also bilingual in Spanish. Showed all the specials and deals they had to offer. They had a lot of Andriod phones under the promotion. Sorry but I can't get with Iphones.. The gentleman answered all my questions and showed me other products. I liked that he didn't rush me to sign up. I looked at their coverage maps and its definitely better. Its sad that I can't receive calls or messages at work. The deals seem great and all. If I do make the switch to Tmobile ..I'll come back to this location.

The rep, Edward, greeted me as soon as I came into the store and was able to help right away…read more He was friendly and very knowledgeable of the services and discounts available. Edward was able to successfully complete my request without any issues. Highly recommend anyone looking for assistance at this location to work with Ed.

I hardly ever write about negative experiences but this one by far was the worst one of all by a…read moregirl representative named Jamie J- I think that's her name. I went into the store (called ahead of time) to get a new phone but I only had about 20 minutes because I had a meeting. After speaking with the representative for a few minutes, I decided to order the purple phone because they did not have it in 264gb. When I drove away and on my way to the meeting, I realize my phone's service was turned off. She did not turn my existing phone back on. Without the service, I couldn't find my way to the meeting. Back I went and here's where it gets good. Instead of saying "oops I'm sorry, I turned off your service and didn't turn it back on, let me do that for you quickly," she made me wait 15-20 minutes (another rep helped me in the end) and took her sweet time talking to an existing customer. I REPEATEDLY asked her to please just turn my phone back on quickly ( a 1 minute thing) so I can be out of here, she just gave me that "mamm you have to wait I'm busy look"- ENTIRELY UNAPOLOGETIC OR SYMPATHETIC. By then I was already 15 minutes late for my meeting. I've been in customer service all my life and this is certainly NOT how you treat a customer. I felt I was treated extremely badly and overlooked. You do not belong in customer service girl, if you are so unhappy there, please go look for another job, elevate your being, please do not make your customers feel this way.

Angie was so professional and caring her customer service was beyond amazing beautiful lady. The…read morestore looks great by the way I will be back soon! And give her a raise!!

Called FixMe Wireless to replace my iPhone 8 failing batter. Within a half hour, a new battery was…read moreinstalled, the screen was polished, and the phone and cover were air cleaned. The technician, Gabriel, is an old-world craftsman who takes a lot of pride in his work, and cares about providing the best result for the customer. The charge was $62, which is about half that of Apple stores or uBreakiFix. FIVE STARS!

On October 6th of 2025, at approximately 15:00 I was in the Fix My Phone store located at 550 N…read moreFrederick Ave, Gaithersburg, MD 20877 It was Monday, It was a clear day, with a summertime climate, I walked in the store and explained what had happened with my phone. I was told by the store employee that it would cost $300 to replace my phone screen, because the product/item being used as a replacement is a Samsung product/part. I kindly asked the staff member to see the breakdown on the computer that shows a detailed description of how and why he was charging me $300 to replace my phone screen for my Samsung Galaxy S23 Ultra.  He refused to show me the price and the breakdown of the price in the system/computer. Prior to our interaction, I was present waiting in line when he allowed a female Latina customer to look at the computer. He had turned the computer to her so she could see and understand everything he was discussing with her. After they finished, he turned the computer back to his view and angle. When it was my turn, I asked him if I could see on the computer what I am paying for and he said No. More than once, I politely asked but he refused every time. All of the sudden, he says he doesn't speak English after he was just speaking perfectly with me in English. There were 2 gentleman that were in the store at the time. They decided to assist by conversing with the staff member in Spanish and they told him what I requested. He told them in Spanish that he understood and understands what I was requesting but that's just the price. By the way, I am fluent in Spanish. As a result, I feel discriminated against since my complexion did not match everyone's who came in the store. The Basis for discrimination: I was discriminated against based on my appearance and race, as evidenced by the different treatment I received and the staff member's sudden and implausible claim of not speaking English. This is also a deceptive practice: For refusing to provide me with a detailed breakdown of a $300 service, while providing one to another customer. Combined with the sudden language barrier claim. I am very disappointed. I believe I was lied to and disrespected.

Not authentic Apple iPhone battery installed. My phone says it doesn't recognize it! I was quoted…read more79 over the phone. price went up to 89 when I got there which I could have lived with if it were not an aftermarket battery. Live and learn! I had no idea that they could get by with that without telling me. My phone isn't overheating anymore but the battery is still draining almost as quickly.

Great service, has good prices, no problem with iPhone repair, and was very quick with the repairread more

Quick and painless showed me pictures of the before and after and didnt have to wait all day. Very…read moreprofessional

Staff is extremely helpful and go above and beyond. I have had Verizon for almost 15 years and this…read morelocation has exceeded my expectations every time. Highly recommend!

Package was ready when I arrived. I spent about 5 minutes in the store. This was great because I…read morehad another appointment. Customer service was great. Associate was friendly, efficient, and knowledgeable about process.

Let me just say: "Ya'll need MORE people in your store like LAURA!!!!!, she's the best. I came in…read more3 days ago and could not turn off "find my phone" and of course I couldn't do it on my phone because it was broke, and I forgot my password for my icloud account. Long story short, she took the time to tell me how I may be able to reset my password, and it worked and I was able to take it into her, and IT'S FIXED, THANKS TO LAURA.....YOUR ROCK!!!!!

I recently filed a claim with my insurance company Akko and they required me to visit one of their…read morerepair centers before they would process my claim. They advised that I needed to have one of the specialists at uBreakiFix assess the phone and provide a quote or diagnostic report via email. I made an appointment online and walked into the store yesterday evening. I was greeted by a helpful gentleman named Markkel and I explained my situation. I told him what I needed and he told me based on my own assessment of what the issue could be. It was deemed unrepairable which is all the insurance company needed. Markkel then told me he would send me that diagnostic report via email shortly. There were a few other patrons that entered the store that were waiting for support / pickup of their device. I told him thank you and I received the email shortly after my visit once I got home. Markkel was super chill and helpful give him my situation with my phone. I would say I had an overall pleasant experience at this location during my visit and I would return again.