NOTE: Shortly after I posted this review, a Clutter representative reached out to me to apologize…read moreand asked to connect so we could resolve any issues in a quick and fair way. They followed through on this and then some. Within 24 hours, I received a multiple phone calls, an updated claim and satisfactory terms and conditions that more than satisfied the issues I outline below. ORIGINAL REVIEW: I do not write reviews on Yelp, but Clutter unleashed a different beast. I used Clutter for over a year in DC. I had a positive experience with moving my stuff into storage, but they absolutely butchered getting my stuff back. Here's what happened, with accompanying pictures below. - I had wrapped my mattress using a mattress protection bag prior to being put into storage. When I saw my mattress in the storage return from Clutter, the bag had been ripped and a corner of the mattress had been dirtied. - A Clutter mover recklessly wheeled my dresser into the corner of a doorway, shattering a bottom section of the dresser and scattering wood pieces in the hallway that I cleaned myself. - When moving my bed frame into my room, the Clutter mover hit the bed frame on the wall, damaging it. My building said their vendor would charge $200 for fixing the wall. - I opted to store my guitar amplifier, a Fender Blues Junior IV. I loaded the amplifier into a box at the loading dock, placing multiple "fragile" tags on it. I recall a Clutter mover scanning the amplifier into the system. The amplifier did not show up in the system and I did not receive it during my storage return. When I asked for an original itemized list of every item picked up, they did not provide it, instead pointing to the valuation process for assessing my claim. I have every reason to believe they broke the amp or delivered it to someone else. If you are going to use them, then buy the most expensive protection plan if you're going to store valuables. But that would put the price on par with other storage companies that will actually do a job of storing your valuables. TLDR: Clutter is awful. I will never use them again. It's pretty reassuring to see the many others who agree with me. Believe us and use someone else.

I booked this service for storage for a week and then to move my items to a new address. They told…read moreme to make sure that I would be home because I would get charged if they came out and I was not there. I explained to them then I did not get a good phone signal in the basement where I was staying and asked if they could text me and they complied. The day of the move I took off of work waited for them to arrive called the office. Several times was told they were on their way. I let the dispatcher know I was at the pick up and would wait for their arrival. I also explained I did not have a good cell signal, but I would stay there and wait. He said no problem. I waited until 5 PM. I called multiple times was always told the same thing after five. The dispatcher told me that they tried to call me and I did not pick up. I'll let them know. I had called multiple times and said to text me because I did not have a signal. I let dispatcher know I was waiting at the pick up location. To make matters worse, they charged me $259 for a service that never even happened. I disputed the charge with my credit card company and finally got my money back after two months -- only for Clutter to charge me the same amount again afterward. This is unacceptable and feels completely dishonest. I would never recommend Clutter to anyone. They wasted my time, cost me money, and treated me with zero accountability. I'm furious! I thought I'd be saving money and not only did I lose $250. The company that I ended getting at the last minute was a lot more than what I had budgeted for. The only good thing was how it sounded before I gave them my credit card number.

TERRIBLE, TERRIBLE, TERRIBLE customer service and disrespect. If I could give 0 stars, I certainly…read morewould. To preface, I never leave bad reviews, usually just shrug it off, but this experience made my blood boil. They ruined my furniture, and I contacted the owner (Rodney) to report it. He had the audacity to flip it on me stating that I ruined my furniture, not his company. He undermined my concerns and completely brushed it off. Acted as though he couldn't be bothered. What a grand way to run a business. He asked, "I guess a better question is how do you know the movers who brought this to the storage unit (before his guys) didn't damage the furniture?" I said, "Because I moved them the first time and they were not ruined." He then proceeded to say "If you never took the blankets off to inspect in storage how could you be SO sure they weren't damaged?" EXCUSE ME. Because it's my furniture and I pay attention. My belongings weren't damaged by me, and they know it. To top it all off, they're not on the Better Business Bureau to file a complaint - how convenient... not. They take your money and will do anything in their power to 1. not take the blame, and 2. not give you the money you deserve back. I beg people not to use this company; the management is despicable.

I don't usually leave reviews, but I had to share how amazing and easy my move was with Clear…read moreMoving & Storage. From the moment I reached out for a quote, their customer service was prompt, friendly, and super helpful. On moving day, the guys (Makarios & Ray) ... there my guys now lol.. showed up right on time, handled everything with care, and worked efficiently without cutting corners. They were professional, respectful, and made what could have been a stressful day feel completely manageable. My furniture and boxes were delivered in perfect condition, and they even helped me with throwing out a few things without me having to ask. I truly felt like they went above and beyond. I would absolutely recommend them to anyone looking for a reliable and stress-free moving experience. Thanks so much ! #1 MOVERS !!

They came, they picked up and maneuvered the item I had hired them to move, and the dropped it off…read morewith out damage.

They charged me $789 for two hours of work. They completely misquote you before they arrive and…read morewhen it's time to pay, hidden fees will appear. They also destroyed my chair and the walls to my new home.

We have had Zip Moving and Storage now for two moves and have two more scheduled with them. We've…read morehad nothing but excellent customer service and support throughout both moves. They were flexible with us as we had to reschedule due to weather, and had several complicated moves that were handled very well. As with any move, we took care ourselves to wrap things, communicate our needs and expectations, but I would do that with any mover. Ask questions, clarify and explain what you want. All furniture was wrapped carefully with moving blankets and secured and all breakables were treated with care. I've never seen a team of people work so hard!

Moving with Zip was a great experience. They set me up with a moving coordinator named Dean who…read moredid a great job helping to plan the process and ensure it went smoothly. The moving crew was fast, efficient, careful, and friendly. They handled my fragile items with care and insured that they arrived undamaged. I would definitely hire Zip again.

Great service, friendly, perfect location off RT 40. We ordered fliers for our business. They are…read morefast and fairly priced.

Courteous, convenient and professional service. I used them for notarizing a document, and it was…read morean easy process. d

ABS Movers expeditiously moved my numerous boxes (60-up) from my storage unit to my new apartment…read more ABS Movers made the entire experiences very stress-free. ABS Movers also handled my numerous boxes (60-up) with care and gentleness. ABS Movers definitely will be contacted for my next project. The value of services I received was worth the price I paid.

They did right by me. I had something super heavy that needed to be moved with just about no…read morenotice. I got in touch late afternoon and the next morning the job was done before noon. I will absolutely call them again.

The person who completed my initial assessment was Diane Linville. The moving coordinator was…read moreStephanie Miller. I have worked with United Vanlines/Perry Moving twice. Once from Indiana to Baltimore City, and the second from Baltimore City to Michigan. The first time I moved with them, the moving coordinator I worked with was very communicative, checked in with me throughout the moving process (including when my items were being picked up), and was conscious of my anxiety levels. The second time I moved, I needed to contact Stephanie to remind her of upcoming deadlines, follow up with her when she said that she would get back to me and failed to do so, and was also unprofessional at times, uttering profanities like "retarded" in reference to the move itself when on the phone with her. What's more is that one of my inventory items never even arrived to me. They launched an audit to find the lost items but came back empty, so I guess one of their workers just walked off with it. The pay out on the audit also was less than half of what the items were valued at. Some of the items that were lost can't be replaced. Like how does something just walk off? You're a moving company that specializes in moving things, and you're one of the most expensive brands in the market with guaranteed service. On a positive note, the people who picked and dropped off my belongings were very professional, on time, and handled everything like glass. Don't think I'll work with Perry again.

Staff is friendly, responsive and easy to deal with especially in accounting, warehouse and…read moreadministration.

Well, this review was going to be a three star experience. However, when one of the movers stole…read moreabout three items from me, as well as damaged my new "turn key" house, it become a one star event. Since, I denied claims coverage, because frankly my whole moving ordeal was a lot more than expected, I had my claim denied. Excuse me, was there a way to re-obtain claims coverage? No. Did I ask for the mover to swipe a fave purse and a compilation CD of a well liked band? No. Because of these reasons, I would highly recommend potential clients to explore other moving companies.

This review is long overdue and I'm surprised there are no other reviews. After many nightmarish…read moredealings with shady moving companies, it's natural to be apprehensive about the next one. There's always some catch, whether it's the quality of the movers or some hidden policy in the fine print that you always miss until it's too late, and received 3 bids. We didn't have high hopes and was prepared for an unmarked, late truck to arrive on the day of our move. It was ultimately our great interactions with their office (Jason and Matt) that made us decide to choose McKendree. The movers Kenny, Ronni, Tim and Antonio arrived promptly as stated. They were efficient, professional, patient and NEVER complained. Never...even hustled through 100 degree heat, rarely taking breaks. It was obvious these were not subcontractors - they knew what they were doing and maneuvered bulky furniture (eg piano) strategically and carefully. This was the most efficient and easiest move and I can't thank them enough for making what is usually an extremely stressful day less so. We know exactly who to call next time...thank you McKendree - keep up the great work. You value your employees and company and it shows through your customer service!