Signed up with Verizon mobile service Dec 18, from Xfinity and have encountered more disservice,…read more confusion, deceit and deception, never experienced with Xfinity. I tried to add a smartwatch to the Z7flip7 and I paid the down-payment only to be lied to by Verizon and FedEx, two times, and paying extra to expedite shipping. FedEx claimed an attempt to deliver when no notice was ever left nor door knocked on. Then told me twice they will deliver by 8pm the next night but never showed. Verizon stood by those lies, thus never got the delivery. Then, when I chatted online with Verizon reps, to go in and purchase the smartwatch, someone named Kim contacted me to claim I was lied to that the delivery order was not canceled, although I read to her messages from Verizon reps that the delivery order was canceled and replaced with a new order that would allow me to go into the store and get the item, she said I couldn't, even tho I paid the deposit! Oh well, I know when my business is not wanted, back to Xfinity!

Fantastic customer service by Wayne and all other employees at the Fleet Street location. He was…read moreknowledgeable and patient and spend time helping me transfer to a new phone. Made the process very smooth. Would highly recommend!

Freezing Saturday morning in B-More and the store was opened on time with two very friendly agents…read more Was picking up WiFi device and being helped by Eddy. He offered to set up the device and patiently answered all my questions. Very knowledgeable and friendly. Great customer service.

Customer service was amazing and Mink J. was an amazing mobile expert! She walked me through an…read moreaccount update and an addition of internet access! T-Mobile Rocks!

Lexi was PHENOMENAL! She was friendly, knowledgeable and helped me save a lot of money on my phone…read moreplan and money saving add ons. She is very patient. Glad I got to work with her!

Sold me a $70 screen protector and it broke within the first 2 weeks (did not drop the phone). Got…read morea new one and that also broke within 2 week no drop. I wanted to call to get a refund but there is no phone number. Whenever you go to the store it takes like 30 mins to be seen. Do not go here. It's not even a real Verizon store so customer service can't help

I was directed to them by an employee of T Mobile Boston Street in May of this year. They were to…read moreunlock three iPhones so that I could change my service from ATT to T Mobile. They accepted the money, promised delivery within a week, and NEVER delivered. They could not be contacted by phone nor returned VM's. I'm filing a complaint against them and hope to put them out of business. Stay tuned! Also see my review of T Mobile, Boston Street, Md. Chris Eagle., Mgr.

My wife dropped her phone, and we ordered the replacement screen from here, prepaying the amount in…read morefull. We were assured that it would be in on Wednesday, it was not, but we were told the mail had not come yet. Then we called Thursday, and it was still not there, and they said to call back Friday. We call back Friday, and they are unsure as to when it's coming in, but did not seem inclined to try and actually figure out what is going on. After we pressed them for a better explanation, they admitted that it was not on it's way in after all- their supplier had it back-ordered, and that they don't know when they could get the part. Total waste of time. They had ample opportunity to inform us about the delay, and through either duplicity or incompetence, never did.

Took my phone in to get the battery replaced as the old one was wearing out. The woman behind the…read morecounter did the work promptly and at a reasonable price. When I had to come back later with an issue from the prior job, she looked over the phone, assessed the issue, and determined it was (probably) a problem with the new battery, and replaced it without complaint or additional charge. Honest, efficient, and reasonably priced. 100% what I want from a repair service. Absolutely recommended.

cheap, fast repair. my screen had been broken for about 2 years and i kept delaying getting it…read morerepaired. definitely recommending them to anyone who needs screen repair! also got a screen protector applied for $10 since i got my screen fixed

OMG, I have to share!…read more I came into the store to follow up on information I received a few months ago. I was in another store, and an AT&T rep was there speaking to customers. Anyway, I spoke with Sheldon (I'm pretty sure that was his name) about moving my phones from Verizon to AT&T. He confirmed the previous information, and I'm shocked, so I'll share. First off, the store was very welcoming and well lit. I asked Sheldon for a quote to move two phone lines from V to AT&T. He asked me qualifying questions (phone unlocked? age? what types of phones do I have?). Very helpful. If you're of a certain age, you may benefit from moving over as well. My bill will be reduced more than 50%!!!! I'll go from paying $200/mo to $70! Whoa! Of course, *prices are subject to change, but wow! Sheldon also asked if I had Verizon wireless for home internet, which I do. And I'm glad he mentioned that as I wasn't even thinking about that part. Adding home internet brought my bill up to $90. Still a savings of more than 50%. CRAZINESS! Thanks AT&T, I've been looking for ways to save money after retiring.

In the last week, I realized I didn't have visual voicemail anymore. My call to AT&T customer…read moreservice didn't yield any results, possibly due to different levels of knowledge about my phone between the CS rep and myself. I decided to go into an AT&T store, where there would be no communication barriers. I had a short wait when I arrived, but was eventually approached by a manager there, I believe his name is Paris. Long story short, he was super helpful and my problem was resolved between him and a CS rep he called. He assessed the issue to be inconsistencies between my phone plan (which supported 4G) and my phone (iPhone 12, supports 5G). Apparently this issue rarely occurs. To help fix the problem, he suggested I update my plan AND he was able to add HBO Max to my plan with only a $5 increase! Next thing I knew, my visual VM was back (I'd not had a VM since 2019! =O) and I was on my way. The whole process took a while, but Paris was determined to help me out and I truly appreciate all his efforts! So glad to be an AT&T customer at times like these!

Michelle (I hope you have 2 L's and not one) is an absolute saint. I went in there HOT yesterday…read morebecause I realized my elderly neighbor was being taken advantage of. Thankfully the one I was coming for wasn't there. Long story short, a man took advantage of my 81 year old neighbor, got her to open a credit card, add a WiFi extender she didn't need, and she was supposed to get a 300$ rebate. That was like 3 months ago. Well Michelle was able to fix all the stuff that "employee" did and then sent the rebate through. the rebate the man was supposed to do 3 months ago. Not only was Michelle sweet and easy to work with, it was the fact that she knew I was on edge because I thought I was going to run into the man who screwed over my neighbor, but Michelle understood and didn't take it offensively. I was never rude to her, she just saw I was angry, heard me, acknowledged that I had a right to be angry and then she fixed it. She is just a good human. She's the only reason my neighbor won't cancel her account with T-Mobile. Thanks Michelle!

Horrible place and employees extremely rude . Hung up in my face when asked a simple question and…read moredidn't have what i needed in stock

This company is HORRIBLE! They were rushing getting to someone's appointment because they were…read morerunning behind on time and ended up hitting me while looking at her phone and gps changed and told her to make a right and she didn't see me next to her in a two lane road. The manager (a guy) was yelling at the woman for getting into an accident! Everything was cordial between Tiffany and I and then she ended up LYING to the insurance company saying I hit them! Thankfully the insurance company isn't stupid enough to believe that. DO NOT TRUST THIS COMPANY IF THIS IS HOW THEY ARE GOING TO RUN A COMPANY! As you see they do not have a good driving record and have gotten into plenty of unclaimed accidents from LATE appointments based of of all of the previous damage done to their cars!

**NOT STORE REVIEW, BUT VERIZON/ASURION PHONE REVIEW** There…read morewas a little damage on my iPhone and I pay the monthly insurance. The phone's screen was turning green and black on and off. When I called Verizon they documented all my information and transferred me to an Asurion associate (SOLOMON MOHAMMED) to assist. The guy had a strong Indian accent so assume this was an Indian call center. The Asurion associate assured me he would take care of my problem. Honestly, there was so much static on the Asurion's side of the phone. I could hear yelling and cheering in the background like the guy was at a party or something. He confirmed my account and said that I qualified, noted backup phone numbers incase we got disconnected. Then, typed something on his computer and told me they have the same model iPhone was in stock and that they would have it delivered to my house the next day via UPS. He confirmed my shipping address and asked if I would like it to require signature or not. Then, he proceeded to ask if my iPhone was on the FindMyPhone app. He told me to go ahead and remove it. At this point, I asked why because I had not backed up my data yet and they usually do this after the phone has been shipped to transfer the phone number. He reassured me no worries, I promise you your data will not be lost. If you do not go through this step, I will have to charge you a $300 fee. I asked him if he was 100% sure, because I could go back up my data first and then call him back. He kept saying don't worry, no need, you will not lose any data and there is no way to reset the phone until the new phone is delivered. So I went ahead and follow his steps and removed the phone from my FindMyPhone app. Again, his reception kept coming in and out and then we got disconnected. He never called me back on my phone or the backup phone number I provided him. I assumed everything was good, and was going to be shipped like he promised the next day. When I looked at my iPhone, it was in the factory reset settings with the "Hello" screen and which language would you like to use to setup your phone. I was so mad but hopeful that the Asurion associate promised me that I would not lose my data. I call Verizon and they again transfer me again and again from Verizon to Asurion back to Verizon and then back to Asurion. We reach a Asurion associate PAMELA JOY who reassures us she can fix the problem and bring the data back, that just because we see that screen it does not mean we lost the data. We did not want to go through the phone setup, we were afraid if we did it would overwrite the data from before. The sales associate promised don't worry it will not. She walked us through the setup process (which we already know how to follow the screen instructions) we just thought she would be able to do something on her end to bring the data back. After the phone was setup, we told her we still do not see my old photos or data - and then she says, I don't know, I cannot help you. WTF? She assured us repeatedly and then we get to a point and she tells us she further screwed up our phone. She transfers us back to Verizon. Verizon tells us the contract this work to Tier 2 who is Asurion and Verizon does not take responsibility for what Asurion has done. We ask when is the replacement phone coming, the Verizon guy tells us he does not have anything on record saying that there is a phone being shipped to us. We get further agitated. The Asurion associate from earlier had gathered all my PII data and confirmed the replacement iPhone was ordered and being delivered Next Day by UPS. Then Verizon says that in his records Asurion is saying we don't qualify for a replacement. At this point, we are furious. We have been on the phone all day with Verizon and Asurion. It's 10:30pm at night at this point, and everything the HELP Desk has done has made everything WORSE. So now they are telling us they reset our iPhone with my phone not being backed up and I've lost ALL my data including my infant baby's photos and college graduation photos that I can never get back. And also, they're not sending another phone replacement despite the insurance fees we've paid Verizon for the last 10 years. This last Verizon associate then says I will transfer you. We wait for over an hour on hold and then he hangs up on us. This has been the WORST experience ever. Verizon/Asurion has taken our money and lost our data. Their Help Desk teams have no clue what they are doing!! There's no one to help or escalate poor, shoddy work. It seems the sales associates are just playing games with the customers, switching people around for hours and then hanging up. Beyond frustrating! Is there any way to get my data and precious pictures on my phone back???

Yousef was extremely pleasant and helpful. He made our experience, awesome. There was an issue with…read moremy activation and 3 hours for corporate to fix the issue and Youself showed his incredible multi-tasking skills helping each customer at the same time. He ended up staying 2 hours after closing just to resolve my issue. Hands down I wish all customer service employees were even a fraction like Yousef!

My express today was absolutely horrible at this store. The representative assisting me was clearly…read moreoverwhelmed, helping multiple customers at once, and as a result, I was unable to ask any questions. The representative was clearly very distracted and handed me the new phone then took it back. Because of him doing so much at once made error that lead to my phone being shipped to me unnecessarily -- a mistake that could have been avoided with better focus and communication. To make matters worse, I was then misinformed about needing to call in to cancel lines, which I later learned was not accurate. This experience has caused unnecessary inconvenience and delay. I expect a prompt resolution to the issue with my device and clarification regarding the misinformation provided about line cancellations. I hope you will take this feedback seriously and ensure better training and accountability for your staff. Oh it gets even better he sent me the WRONG DAMN PHONE! As expected you say oh let us make it right yet don't even call!!! Got the WEONG PHONE TODAY!