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Verizon

3.2 (9 reviews)
Closed • 10:00 am - 7:00 pm

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Boost Mobile

Boost Mobile

(3 reviews)

Pigtown/Washington Village

great customer service very helpful Dhana helped me figure out which plan was the bestread more

I have been a loyal Boost Mobile customer for more than ten (10) years. I have been paying…read moreinsurance on my phone to make certain that IF anything happened, I would be okay, Well, low and behold, I lost my phone. I filed a claim. Only to find out that it had to be elevated to a supervisor on or about January 31, 2023, with an expected resolution date of February 4, 2023. Unfortunately for me, this did not happen! As of February 14, 2023, I am still waiting for issue resolution. In lieu of waiting, I went to a physical location and purchased a phone and case out of my pocket! This was a necessity. Why some may ask? Simply because in case of an emergency, you may or MAY NOT be able to call 911 from your laptop, if you don't have a landline....Wow!! How many folks still have a landline telephone in this electronic age. And, if you do, what's the phone number?....Yep, you like me are SYH...or in my case, SMDH... I thought as a loyal Boost Mobile consumer, they would care for me as I've continued to share my pleasure with the service and care for this entity! WRONG ANSWER!! I believe I have been more than patient, trusting, and willing to give them the benefit of the doubt, and yet, this corporation, has failed on more than one level!! If you want to share your family's experience, good, bad, or indifferent, please do! Perhaps, I am one of the few. I hope I am. I doubt it. If you've had an unpleasant experience or at the least thought that this entity would do right by you, then by all means share, share, share!! #NotASermonJustAThought Well, if this wasn't bad enough, after being on hold for more than an hour, and, after lodging my complaint, they disconnected me!! As soon as I mentioned one of the competitors, the outbound call service customer service agent hung up! This tells me that the contractor has more than one contract with US service providers....

AT&T Store

AT&T Store

(27 reviews)

$$$

Inner Harbor

OMG, I have to share!…read more I came into the store to follow up on information I received a few months ago. I was in another store, and an AT&T rep was there speaking to customers. Anyway, I spoke with Sheldon (I'm pretty sure that was his name) about moving my phones from Verizon to AT&T. He confirmed the previous information, and I'm shocked, so I'll share. First off, the store was very welcoming and well lit. I asked Sheldon for a quote to move two phone lines from V to AT&T. He asked me qualifying questions (phone unlocked? age? what types of phones do I have?). Very helpful. If you're of a certain age, you may benefit from moving over as well. My bill will be reduced more than 50%!!!! I'll go from paying $200/mo to $70! Whoa! Of course, *prices are subject to change, but wow! Sheldon also asked if I had Verizon wireless for home internet, which I do. And I'm glad he mentioned that as I wasn't even thinking about that part. Adding home internet brought my bill up to $90. Still a savings of more than 50%. CRAZINESS! Thanks AT&T, I've been looking for ways to save money after retiring.

In the last week, I realized I didn't have visual voicemail anymore. My call to AT&T customer…read moreservice didn't yield any results, possibly due to different levels of knowledge about my phone between the CS rep and myself. I decided to go into an AT&T store, where there would be no communication barriers. I had a short wait when I arrived, but was eventually approached by a manager there, I believe his name is Paris. Long story short, he was super helpful and my problem was resolved between him and a CS rep he called. He assessed the issue to be inconsistencies between my phone plan (which supported 4G) and my phone (iPhone 12, supports 5G). Apparently this issue rarely occurs. To help fix the problem, he suggested I update my plan AND he was able to add HBO Max to my plan with only a $5 increase! Next thing I knew, my visual VM was back (I'd not had a VM since 2019! =O) and I was on my way. The whole process took a while, but Paris was determined to help me out and I truly appreciate all his efforts! So glad to be an AT&T customer at times like these!

Verizon - mobilephones - Updated May 2026

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