Had a broken camera protector on my phone in which I initially thought was my actually camera…read morescreen was cracked. Friendly gentleman at the desk accommodated my request and he looked at it and assured me that it was just a protector that's broken. $15 for a 2 minute fix. That was great! He even threw in a free flexible screen protector since my old one is old and has some "leak" spots already. Assessed and installed in less than 5 minutes. Highly recommended.

I went in for simple repairs, front screen and back glass. They managed to mess up my phone and…read morewasn't able to make phone calls afterwards. Apple told me they forcefully messed up the pins for the antenna, and the only option was to swap the entire phone as it was done for. They confirmed it was the third party screen from this shop. I tried contacting a manager or someone higher management and could not contact anyone. Don't come to these places, get your phones fixed by professionals. In the off chance they mess up your phone, they won't take any liability. Garbage.

PLEASE DO NOT USE THEM AS YOUR IPS ACCESS POINT!!! I had a packaged delivered there on 7/26/2018…read moreand by 7/28/2018 the store sent it back to the sender. I didn't request it nor did I receive notice of the return. When I asked about why my package was returned they lied and stated that I requested it. While in the store, I contacted UPS, and the representative stated that the store had in fact requested the return. The cashier there was nonchalant and kept repeating that it wasn't his store and there was nothing he could do. I would give them a MUCH lower rating than one star but it is impossible to do on here. PLEASE DO NOT HAVE YOUR ITEMS SENT THERE!!

Friendly people. They try to help you as best as they can. Even if you have not bought phones…read morethere, it does not seem to stop them from helping you. The prices are also very good. Overall , it is a good place to visit if need a decent cellphone place in downtown, Baltimore.

great customer service very helpful Dhana helped me figure out which plan was the bestread more

I have been a loyal Boost Mobile customer for more than ten (10) years. I have been paying…read moreinsurance on my phone to make certain that IF anything happened, I would be okay, Well, low and behold, I lost my phone. I filed a claim. Only to find out that it had to be elevated to a supervisor on or about January 31, 2023, with an expected resolution date of February 4, 2023. Unfortunately for me, this did not happen! As of February 14, 2023, I am still waiting for issue resolution. In lieu of waiting, I went to a physical location and purchased a phone and case out of my pocket! This was a necessity. Why some may ask? Simply because in case of an emergency, you may or MAY NOT be able to call 911 from your laptop, if you don't have a landline....Wow!! How many folks still have a landline telephone in this electronic age. And, if you do, what's the phone number?....Yep, you like me are SYH...or in my case, SMDH... I thought as a loyal Boost Mobile consumer, they would care for me as I've continued to share my pleasure with the service and care for this entity! WRONG ANSWER!! I believe I have been more than patient, trusting, and willing to give them the benefit of the doubt, and yet, this corporation, has failed on more than one level!! If you want to share your family's experience, good, bad, or indifferent, please do! Perhaps, I am one of the few. I hope I am. I doubt it. If you've had an unpleasant experience or at the least thought that this entity would do right by you, then by all means share, share, share!! #NotASermonJustAThought Well, if this wasn't bad enough, after being on hold for more than an hour, and, after lodging my complaint, they disconnected me!! As soon as I mentioned one of the competitors, the outbound call service customer service agent hung up! This tells me that the contractor has more than one contract with US service providers....

Brand new business just open for like a year. The owner and his wife are super nice to us when we…read morestopped by getting a phone for international use. I found them on Facebook market, he is very responsive and give me reasonable price for the phone. They also sell sunglasses.

Prompt response to my inquiry. Same day appointment for less than others had quoted me for a…read moreiPhone screen repair.

Friendly, prompt and honest service!…read more I had a problem with my IPhone and Dima the Tech was simply amazing. He promptly identified that the issue was only minor and did not require a part replacement He charged me only a third of the original quote And did it all with a smile! I will recommend this business to all my friends and acquaintances and will return again next time I have an issue with my phone! Thank you Casey and DIMA and the rest of the crew too!!

I visited twice for my finicky Dell laptop and each time the staff was professional, good-humored,…read moreand had a quick turnaround for my repairs. They also did well in keeping me updated about the computer. I would definitely recommend this place to anyone looking for a good repair store!

Nice little store that accepts UPS packages for our neighborhood. Though I've never used any of the…read morewireless services, the staff here are always super pleasant to me whenever I come in to retrieve a package. Neighborhood staple!

Signed up with Verizon mobile service Dec 18, from Xfinity and have encountered more disservice,…read more confusion, deceit and deception, never experienced with Xfinity. I tried to add a smartwatch to the Z7flip7 and I paid the down-payment only to be lied to by Verizon and FedEx, two times, and paying extra to expedite shipping. FedEx claimed an attempt to deliver when no notice was ever left nor door knocked on. Then told me twice they will deliver by 8pm the next night but never showed. Verizon stood by those lies, thus never got the delivery. Then, when I chatted online with Verizon reps, to go in and purchase the smartwatch, someone named Kim contacted me to claim I was lied to that the delivery order was not canceled, although I read to her messages from Verizon reps that the delivery order was canceled and replaced with a new order that would allow me to go into the store and get the item, she said I couldn't, even tho I paid the deposit! Oh well, I know when my business is not wanted, back to Xfinity!

Fantastic customer service by Wayne and all other employees at the Fleet Street location. He was…read moreknowledgeable and patient and spend time helping me transfer to a new phone. Made the process very smooth. Would highly recommend!

OMG, I have to share!…read more I came into the store to follow up on information I received a few months ago. I was in another store, and an AT&T rep was there speaking to customers. Anyway, I spoke with Sheldon (I'm pretty sure that was his name) about moving my phones from Verizon to AT&T. He confirmed the previous information, and I'm shocked, so I'll share. First off, the store was very welcoming and well lit. I asked Sheldon for a quote to move two phone lines from V to AT&T. He asked me qualifying questions (phone unlocked? age? what types of phones do I have?). Very helpful. If you're of a certain age, you may benefit from moving over as well. My bill will be reduced more than 50%!!!! I'll go from paying $200/mo to $70! Whoa! Of course, *prices are subject to change, but wow! Sheldon also asked if I had Verizon wireless for home internet, which I do. And I'm glad he mentioned that as I wasn't even thinking about that part. Adding home internet brought my bill up to $90. Still a savings of more than 50%. CRAZINESS! Thanks AT&T, I've been looking for ways to save money after retiring.

In the last week, I realized I didn't have visual voicemail anymore. My call to AT&T customer…read moreservice didn't yield any results, possibly due to different levels of knowledge about my phone between the CS rep and myself. I decided to go into an AT&T store, where there would be no communication barriers. I had a short wait when I arrived, but was eventually approached by a manager there, I believe his name is Paris. Long story short, he was super helpful and my problem was resolved between him and a CS rep he called. He assessed the issue to be inconsistencies between my phone plan (which supported 4G) and my phone (iPhone 12, supports 5G). Apparently this issue rarely occurs. To help fix the problem, he suggested I update my plan AND he was able to add HBO Max to my plan with only a $5 increase! Next thing I knew, my visual VM was back (I'd not had a VM since 2019! =O) and I was on my way. The whole process took a while, but Paris was determined to help me out and I truly appreciate all his efforts! So glad to be an AT&T customer at times like these!

i would not recommend using this service. bad service, they are bad @ communication, they sell…read morebroken products

From the owner: We come to your location, wherever you are, on demand, and repair your phone on the spot! Most…read morephone repairs take less than 15 minutes, and We do not even have to come in the home! We have 10 years of experience, and are the best known, and most trusted phone repair business in Baltimore. Same day Availability!

I was just looking for a recharger for my Samsung cell. The first one that I bought was for a…read moreMotorola (unbeknowst to me). Took it back - no refunds. Exchanged it for another that didn't work. The clerk assumed that all micro-USB are all the same. Bad assumption. If you just need a skin for your phone, then this place is OK.

From the owner: One stop shop for all your accessories at right price at the right place!! MetroPCS Authorized…read moreDealer